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Job DescriptionPosition Title: Administrative Assistant Location: San Jose Type: Full-Time | 30-40 hrs/week (Tuesdays–Sunday) Compensation: $25–$30/hour (Based on experience) Benefits: Health Insurance | 401K | Paid Sick leave | Growth Opportunities in Education Sector Position Summary Think Academy is looking for a highly motivated and service-oriented Front Desk to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership. Key Responsibilities🛠️ Administrative & Operational Support • Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization., • Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations., • Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling. 👥 Front Desk & Customer Communication, • Lead and coordinate a small front desk team, ensuring professionalism, and consistent service standards., • Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction., • Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic., • Help improve front desk SOPs, service scripts, and customer feedback loops. 📚 Academic & Campus Support, • Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics., • Assist with new campus site setup and operational readiness., • Monitor student attendance, teacher class reports, and ensure post-class procedures are completed., • Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team. Qualifications • Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments., • Capable of leading a team and coordinating cross-functional work., • Highly organized, detail-oriented, and proactive in solving problems., • Experience in administrative, customer service, or educational support roles will be a plus, • Bilingual (English + Mandarin) is required., • Availability to work weekends and evenings during program periods is required. What We Offer, • A leadership role in one of the Bay Area's fastest-growing education brands., • Structured development path toward Campus Operations Manager or Academic Services Lead., • The opportunity to work closely with experienced educators and school operators., • A mission-driven culture that values student outcomes, customer experience, and team growth.