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Startup, Fintech, GAAP, IFRS This Jobot Job is hosted by: Dylan Currier Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $110,000 - $125,000 per year A bit about us: We are a fast-growing fintech startup on a mission to help consumers build financial resilience—saving more effectively and preparing for life’s unexpected expenses. With approximately $50M in annual revenue and strong momentum, we are entering an exciting new phase of growth and operational maturity. Following the recent hiring of a new CFO, we are building out our in-house finance and accounting function to support scale, improve financial visibility, and strengthen internal controls. Why join us? Opportunity to build and lead the accounting function at a high-growth fintech company Direct partnership with the CFO and executive leadership High-impact role with visibility across the organization Dynamic startup environment with strong growth trajectory Mission-driven company focused on financial wellness and resilience Job Details We are seeking an experienced and hands-on Accounting Manager to lead the development and day-to-day execution of our in-house accounting function. This role is ideal for someone who combines strong technical accounting expertise with leadership capabilities and enjoys building processes in a high-growth startup environment. Reporting directly to the CFO, you will oversee core accounting operations, manage the close process, and help establish scalable systems, policies, and controls. You will also play a key role in hiring and mentoring future accounting team members as the company grows. Key Responsibilities Own and manage the month-end and year-end close processes, ensuring timely and accurate financial reporting Oversee preparation and review of journal entries, account reconciliations, and financial statements Establish and enforce accounting policies, procedures, and internal controls in accordance with GAAP Lead the transition of accounting operations from external providers to a fully in-house function Manage and optimize general ledger activity and chart of accounts structure Partner cross-functionally with operations, product, compliance, and leadership teams Coordinate audits, including managing external auditors and preparing required documentation Provide financial analysis and insights to support strategic decision-making Identify and implement process improvements, automation, and system enhancements Support regulatory reporting and compliance requirements relevant to a fintech environment Hire, mentor, and develop accounting staff as the team expands Qualifications Bachelor’s degree in Accounting, Finance, or related field (CPA strongly preferred) 6–10+ years of progressive accounting experience (including management experience) Strong knowledge of GAAP and financial reporting standards Experience in a startup or high-growth environment preferred Prior experience building or scaling accounting functions is a strong plus Proficiency with accounting systems (e.g., NetSuite, QuickBooks, or similar ERP systems) Demonstrated leadership and team management capabilities Strong analytical, organizational, and problem-solving skills Excellent communication skills with the ability to partner across functions Experience in fintech or financial services is a plus What We’re Looking For A builder and leader who thrives in creating structure and scaling processes A proactive, hands-on approach with strong ownership mentality Ability to operate effectively in a fast-paced, evolving environment Passion for mentoring and developing talent Alignment with our mission to improve consumers’ financial well-being Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Our Purpose Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Software Engineer All About You You are a top talent, result-oriented leader that is passionate about joining a like-minded team at Mastercard AI & Decision Product Enablement (DPE). You thrive on solving complex engineering challenges at scale and have experience building high-speed streaming platforms or distributed systems at hyper-scaler-level performance, AI&DPE is where you can make an outsized impact. • You want to be part of the team leading innovation at Mastercard and across the globe: Join us and be at the forefront of defining the next generation of our decision platform, handling billions of transactions daily, with stringent reliability and security requirements and 99.999% availability. • You want to make an impact at hyper scale: Build systems that protect and enable customers across a global network, with reliability and performance at enterprise scale. • You are experienced at streaming first architecture: Help evolve our high throughput, low latency data streams and decisioning pipelines as we advance Axon based streaming across the platform. • Your resume and experience shows a track-record of real, proven outcomes for real users: Ship capabilities that drive smarter, faster decisions—from real-time authorization to AI driven enrichment—powering both internal and market facing products. • You are a leader and will be part of growing and fostering our engineering excellence culture: Define opinionated frameworks, rigorous resiliency, and a builder mindset, supported by transparent roadmaps and product council governance. • You thrive in a collaborative culture: Collaborate with world-class engineers and data scientists to deploy AI models through fully automated pipelines, accelerate model ops, and pioneer agentic AI capabilities. Role Overview As the Principal Engineer in the AI & Data Platform Engineering organization, you will provide technology leadership and strategic influence across enterprise-scale initiatives for the next generation Decision Management Platform. With deep architectural expertise and ability to collaborate across the organization, you will have the ability to drive innovation and engineering excellence. Key areas of focus include leveraging disruptive technologies in the real time AI inferencing and decisioning domain to improve product effectiveness, increase business agility, increase technical resilience and scalability, and lower cost of ownership. You will work closely with the technology executive, senior leaders and engineers to play an important pivotal role in shaping the overall AI & DPE technology strategy for the wider AI & DPE team. Key Responsibilities Enterprise Architecture & Technical Leadership • Lead architectural design for complex, enterprise-wide initiatives spanning multiple services and programs. • Define and evolve service interactions, dependency models, and policies to ensure scalability, security, and resilience. • Partner with business and product leaders to architect and deliver new services that enable innovative products and bundles. Customer Experience & Platform Strategy • Own and improve the end-to-end customer experience across a portfolio of services and applications. • Simplify and optimize architecture strategies to balance cost, performance, and business value. • Apply judgment and experience to make trade-offs between competing priorities and technical constraints. Thought Leadership & Influence • Drive organization-wide initiatives to advance software engineering craftsmanship and best practices. • Represent the organization through public speaking engagements, technical blogs, and white papers on emerging technologies. • Participate in Principal-level architecture reviews and resolve enterprise-wide technical and regulatory challenges. Collaboration & Knowledge Sharing • Consult across teams and organizational boundaries to identify synergies, reuse opportunities, and eliminate silos. • Mentor engineers at all levels, fostering technical growth and leadership. • Promote knowledge sharing within guilds and programs to accelerate innovation and productivity. Talent & Culture • Conduct technical interviews to raise the performance bar and attract top talent. • Provide unbiased recommendations for promotions based on demonstrated accomplishments. • Champion behaviors that align with organizational values and drive a culture of excellence. Technical Domain Leadership (Experience in One or More Areas Required) This role benefits from deep expertise in one or more critical technical domains that underpin Mastercard’s real‑time decisioning platforms. Candidates are not expected to be experts in all areas, but should demonstrate strong leadership and hands‑on experience in several of the following: • Data Architecture & Strategy o Focus on designing modern, scalable, governed data ecosystems. o Data strategy and product‑aligned data architectures o Modern database technologies and migration away from legacy Oracle o Data lakehouse architectures supporting analytics and ML workloads o Feature catalog / feature engineering platforms • High‑Throughput, Low‑Latency, and Real‑Time Systems o Critical for Mastercard’s real‑time decisioning and event‑driven platforms. o Event streaming and high‑throughput data pipelines o Low‑latency data technologies (distributed caches, grid replacement) o Real‑time transaction processing and sub‑second decisioning o Rules engine design and modernization • Cloud Infrastructure, Platform Engineering & DevOps o Driving cloud‑native engineering practices and operational excellence. o AWS infrastructure engineering and cloud‑native platform patterns o DevOps and platform engineering (automation, CI/CD, observability, GitOps) o ML lifecycle engineering (model training, deployment, refresh, inference) Qualifications • Extensive experience in designing and delivering large-scale, distributed systems and platforms. • Proven ability to influence technical strategy and drive architectural decisions across multiple teams. • Strong expertise in modern software engineering practices, cloud-native architectures, and AI/data platforms. • Exceptional communication and leadership skills with a track record of mentoring and thought leadership. Required Education • Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline. • Preferred: Advanced degree (Master’s or Ph.D.) in Computer Science, Data Engineering, or related field for candidates with deep architectural and leadership responsibilities. Required Years of Experience • Deep, progressive experience in software engineering. • Proven technical leadership roles influencing architecture and design across multiple teams. • Proven track record of delivering large-scale, distributed systems and enterprise-grade platforms. • Telecommuting and/or working from home may be permissible pursuant to company policies. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. xkddfxh Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $170,000 - $281,000 USD

Join a high-growth profitable AI startup transforming a deeply broken system with agentic driven software, building products that directly impact the lives and careers of top global talent. This Jobot Job is hosted by: Brandon Bays Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $185,000 - $250,000 per year A bit about us: We’re partnering with a fast growing, engineering led startup building AI powered systems to modernize a complex legacy industry that has historically relied on manual workflows and outdated tooling. In under a year, the company has reached approximately $10M ARR, is already profitable, and is on track to scale to ~$50M ARR in 2026. Their platform is already trusted by top tier startups and technical teams across AI, infrastructure, and developer tooling, helping streamline high stakes and operationally complex processes. The product sits at the intersection of AI, automation, and real world impact, using LLMs and agentic systems to replace hours or weeks of manual work with intelligent, scalable software. This is a rare opportunity to join early at a company with strong product market fit, real revenue, and meaningful mission driven outcomes. We are looking for candidates open to working 3-4 days/week in San Francisco or New York City offices for local collaboration given our stage! Why join us? • 401k with 3% company match, • Medical, dental and vision benefits, • Annual team offsites in cool places, • High impact, mission driven work, • You’ll be building systems that directly affect people’s lives and unlock opportunity for top global talent, • Proven traction and real scale ($10M ARR, profitable, and growing rapidly with a clear path to 5x revenue in 2026), • AI native product from day one, • LLMs and agentic workflows are deeply embedded into the core product, • Engineering led culture, • Small, high caliber team with real ownership over product and technical decisions, • Zero to one through scale challenges, • You’ll work on everything from early architecture decisions to scaling systems for significant growth, • Already integrated into workflows of leading AI and technology companies, • Rapid iteration, frequent shipping, and direct user feedback loops Job Details We’re hiring Senior or Staff Software Engineers, Backend or Full Stack, to help design, build, and scale the core systems powering this platform. These are highly cross functional roles where you’ll work across product, infrastructure, and AI driven systems to solve complex, real world problems. What You’ll Work On • Building agentic systems that automate complex, multi step workflows end to end, • Designing scalable backend systems, APIs, and event driven architectures, • Developing AI powered features using LLMs in production environments, • Improving system performance, reliability, and data models as the product scales, • Building clean, intuitive user facing and internal tools, • Designing integrations with external platforms and services, • 5+ years of experience building and shipping production systems, • Strong backend fundamentals, Python preferred for backend focused engineers, • Full stack experience across modern web frameworks is a plus and flexible on stack, • Experience with distributed systems, async processing, or event driven architectures, • Interest or experience in building AI native or LLM powered products, • Strong product instincts and attention to detail, • High ownership mindset and comfort operating in ambiguous, fast moving environments Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Full Service Mechanical Contractor is growing their team in North Carolina - Building Automation / HVAC Controls This Jobot Job is hosted by: Courtney Hoogervorst Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $30 - $50 per hour A bit about us: A full-service mechanical (HVAC) subcontractor that provides design, installation, and service maintenance of building systems Why join us? • Comprehensive medical, dental, and vision plans, • Flexible Spending Account (FSA), • Competitive PTO package, • Short Term, and Long Term Disability, • Individual Life Insurance – provided at no cost, • Partner Life insurance – provided at no cost, • Supplemental Life Insurance, • Employee Referral Program, • 401(k) Savings Plan, • Employee Stock Ownership Plan - Job Details Job Details: Currently hiring for an HVAC Controls Technician in the Charlotte market to install, program, and service, digital control systems while maintaining quality, profitability, and customer satisfaction. Job Duties: • Commission controls installation and verifies that control sequences meet specifications., • Complete commissioning reports as proof of controls verification., • Document installations for “as-built” control drawings., • Organize and demonstrate required BAS project sequences to meet commissioning agents’ requirements., • Represent the company by serving as direct customer contact., • Coordinate electrical and other sub-contractors to ensure proper project completion., • Implement controls sequences, programs, and graphics for new installations., • Implement databases, programs, and graphics for new construction and retrofit projects., • 2+ years of BAS/BMS or DDC Controls experience, • Maintenance/Repair/troubleshooting BAS systems, • Tridium N4 and AX programming., • Distech Controls experience Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

A full-service HVAC controls, building automation, and energy management contractor This Jobot Job is hosted by: Courtney Hoogervorst Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $35 - $45 per hour A bit about us: A full-service HVAC controls, building automation, and energy management contractor Why join us? • Career Advancement Opportunities, • Stable Client Base/Tenured Staff, • 401K plan, • Company Cell Phone / Laptop, • Health/Dental insurance, • Paid time off + Holidays + Sick time Job Details Position Title: HVAC Controls Installer Location: Washington, DC Metro Area (travel required within ~50-mile radius) Job Type: Full-Time, Field-Based About the Role: We are seeking an experienced and motivated HVAC Controls Installer to join our team. As a key member of the field operations group, you will be responsible for hands-on installation, startup, and commissioning of building automation and HVAC control systems. This position involves working on commercial and institutional projects where precision, quality workmanship, and attention to detail are essential. Key Responsibilities • Install building automation system (BAS) wiring, sensors, controllers, and control panels according to project specifications and industry standards., • Mount, terminate, and connect field devices (temperature sensors, actuators, dampers, etc.) and ensure proper signal integrity., • Perform system startup and commissioning activities, including calibration and integration of BAS hardware components., • Interpret and follow wiring diagrams, control schematics, submittals, and installation drawings., • Coordinate installations with project managers, other trades, and general contractors to ensure smooth project execution., • Conduct quality checks to verify that installations meet design and performance expectations., • Troubleshoot and resolve basic wiring and control device issues encountered during installation., • Document work completed, including timesheets, site reports, and punch lists., • Maintain a safe and organized work environment on all job sites., • Minimum 3+ years of HVAC controls installation experience or similar field installation background., • Solid understanding of low-voltage control wiring practices and building automation components., • Experience with BAS startup and field commissioning., • Ability to read and interpret control schematics and technical documentation., • Valid driver’s license and an excellent driving record., • Ability to lift, climb ladders, and work in confined spaces while managing physical tasks safely., • Prior experience working with commercial BAS platforms (e.g., Johnson Controls, Honeywell, Tridium/Niagara)., • Familiarity with BACnet, Modbus, or similar communications protocols., • Basic understanding of HVAC equipment operation., • Excellent communication skills and ability to work collaboratively. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY or San Francisco, CA, • Hybrid Work Schedule – 2-3 days/weekResponsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $38.70/hr. (W2/Non-Exempt)Req# 16064

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io. As a Senior Customer Support Engineer at Upbound, you won't just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You'll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the Customer Experience team at Upbound a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function.In this role, you will: • Serve as a primary technical resource for customer inquiries related to Upbound's products Spaces, Cloud, Official Extensions, Marketplace, Registry & More delivering a "wow" experience with every single touch, • Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause, • Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way, • Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution, • Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience, • Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology, • Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team, • Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impactYou're a good fit if you have:, • 4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment, • A natural "helper gene" you're energized by solving problems for others and take personal ownership of customer outcomes, • Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct, • Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code, • Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision, • A customer-first mindset with a relentless drive to deliver experiences that genuinely delight, • Solid experience with Kubernetes and cloud-native technologies — including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno), • Able to drive root cause analysis independently using observability tooling — Prometheus, Grafana, Loki, or equivalent — without needing Engineering to interpret metrics or traces for you, • Hands-on experience with Upbound and/or Crossplane, • Familiarity with KCS (Knowledge-Centered Service) practices and methodology, • Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes, • Proficiency with Unix-like shells and command-line interfaces, • Scripting skills in Python, Bash, or similar, • Startup experience you know how to operate with ambiguity and move fast, • Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes — drift, conflicts, dependency ordering, • Background in platform engineering or internal developer platforms (IDPs) — you understand what platform teams are trying to build and why it breaks, • Working proficiency in Go — enough to read Crossplane/provider source and identify relevant fixes #LI-REMOTE Why Upbound? At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. About Upbound Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit .

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We are seeking a reliable and detail-oriented Client Service Associate to join our team. The ideal candidate will be responsible for mailroom tasks, print production, restocking and maintaining inventory for office and pantry supplies, while providing support to ensure smooth office operations at both client locations. This role also offers opportunities to learn and develop additional office skills, including spreadsheet and document creation. Key Responsibilities: Mailroom Operations: • Process outgoing shipments, including FedEx and other carriers., • Assist with large mailings, shipments., • Receive and distribute incoming mail and packages. Print Requests/Fleet Management: • Process print and reprographics requests., • Check and submit service requests for all printers. Pantry Maintenance: • Conduct scheduled pantry sweeps., • Restock pantry supplies., • Monitor and order pantry supplies. General Office Support: • Assist with organizing office events and setups, • Lift and move boxes weighing up to 40 lbs safely., • Collaborate with the onsite team to support day-to-day office operations. Supply Management: • Restock office supplies as needed., • Maintain inventory records for office supplies., • Advise office team when and what reordering /replenishment is required in a written format. Requirements: • Strong attention to detail and organizational skills, • Ability to lift and move boxes up to 40 lbs., • Basic knowledge of shipping processes, particularly FedEx (preferred but not required)., • Willingness to learn, grow and participate in an open plan office environment. Open to learning and acquiring new skillsets in spreadsheet creation and document preparation., • A positive attitude and ability to work both independently and contribute as part of a team. Preferred Skills: • Familiarity with basic office software, including Excel and Word., • Previous experience in inventory management, print production, or mailroom operations., • Good organizational skills, comfortable with paperwork, recording keeping, note taking . Work Environment: • This role involves physical tasks such as lifting and moving boxes and organizing supplies., • Office-based position with a focus on hands-on tasks., • Respectful and comfortable working with all levels of management and support staff., • Comfortable and amenable to juggling a variety of tasks , shifting priorities but remaining on track and finishing EOD goals and tasks., • Responsible ,dependable and cognizant that a team effort is a group effort . Innate willingness to pitch in and assist where called up and work with different departments and personnel in addition to onsite team. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$18—$18.50 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do • Build and scale a world-class customer support organization, • Define and execute support strategy across all player touchpoints, ensuring consistency and quality, • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options, • Track and optimize KPIs to drive continuous improvement, • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards, • Collaborate closely with product team to deliver safe and engaging player experiences, • Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role, • Proven experience in scaling support operations in mobile games, • Deep familiarity with support tools, • Strong analytical mindset; comfortable using data to make decisions and drive improvements, • Excellent leadership and people management skills, • Strong communication and collaboration skills across departments, • Must be based in the United States We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

Job Description Job Description: Client Service Manager We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development. Key Responsibilities Leadership & Site Management: • Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule., • Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed., • Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats). Logistics & Mailroom Operations: • Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings., • Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks., • Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites. Print & Fleet Management: • Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery., • Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance. Inventory & Supply Strategy: • Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols., • Procurement: Manage inventory records and formalize the reordering process., • Reporting: Provide written replenishment reports and budget recommendations to the executive team. General Office Support: • Event Coordination: Lead the setup and organization of office events and furniture reconfigurations., • Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques. Requirements • Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity., • Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking., • Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management., • Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday., • Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals. Preferred Skills & Attributes • Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions., • Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management., • Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations., • Reliability: A dependable professional who understands that team success is a collective effort. Work Environment • Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision., • Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff., • Growth-Minded: Open to acquiring new skillsets and evolving the role as the client's needs expand. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$66,300—$75,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionWho you are You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly. You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments. You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling. At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems. Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time. What You'll Do: * Manage a portfolio of customer relationships, supporting them from onboarding through renewal * Build strong relationships with customer stakeholders, particularly engineering and operations teams * Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed) * Help customers adopt Copia and guide them toward best practices * Identify adoption risks and work with internal teams to proactively address them * Partner with Sales on renewal and expansion opportunities * Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience * Translate customer feedback into clear insights for internal teams * Track customer health, engagement, and key success metrics * Contribute to improving Customer Success processes as the team scales What you'll need: * 3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role * Experience working with customers in a SaaS or technical environment * Ability to learn new technologies and workflows quickly * Strong communication and relationship-building skills * Good organizational skills with the ability to manage multiple customers and priorities * Comfort working in a fast-paced, evolving startup environment * Experience collaborating cross-functionally with teams like Sales, Product, or Support * Willingness to take ownership and continue developing as a Customer Success professional Nice to have: * Experience working with industrial automation environments or engineering-heavy organizations * Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows * Experience working in high-growth startup environments * Background supporting technical product adoption or complex software deployments * Familiarity with Git or modern engineering collaboration tools * Familiarity with Hubspot CRM This position is hybrid out of our New York City HQ.Benefits include unlimited PTO, employer-subsidized healthcare through Aetna, commuter benefits, in-office lunches, and more! Full-time, permanent employees also receive generous equity packages.Come join us!Copia is growing extraordinarily fast! Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York City.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job Description About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. * Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users * Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users * Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business. ResponsibilitiesClient Retention * Own a portfolio of strategic accounts, monitoring engagement and health at scale. * Execute adoption campaigns and proactive touchpoints to reduce churn. * Identify at-risk accounts and implement mitigation strategies using standardized processes. Revenue Expansion * Identify upsell and cross-sell opportunities using scalable programs. * Collaborate with Rates and Product teams to support expansion efforts. Client-Focused Collaboration * Partner with internal teams to ensure consistent account management practices. * Serve as a point of escalation for junior CSPs on client issues. Portfolio Management & Reporting * Track and analyze engagement, adoption, and retention metrics. * Optimize use of automation and reporting tools to manage high-volume portfolios. Skills & Knowledge * Proven ability to manage large portfolios efficiently. * Strong consultative and communication skills in low-touch environments. * Experience with adoption campaigns, automation, and standardized processes. * Skilled at leveraging data to identify retention and growth opportunities. * Cross-functional collaboration experience. Previous Experience * 2 – 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor’s degree in Business Administration, Communications, Marketing or a related field required. * An equivalent combination of education and experience may be considered. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at . SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company. Compensation Range: $55.1K - $94.6K

Job DescriptionCustomer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Success Manager opportunity.We are seeking a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. This role requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments.HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable customer impact.Key Responsibilities • Own a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunities, • Conduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goals, • Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagement, • Drive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutions, • Monitor account health metrics and proactively build action plans to mitigate churn or underutilization risk, • Partner with Product teams to convert customer feedback into actionable enhancements and roadmap insights, • Collaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomes, • Use AI tools, automation workflows, and data insights to improve internal efficiency and customer experience, • Identify expansion opportunities through consultative account planning and workflow optimization Required Qualifications (Highly Important), • 3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environment, • Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms, • Proven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operations, • Strong executive communication skills with experience leading business reviews and stakeholder conversations, • Ability to explain technical workflows and product capabilities clearly to non-technical audiences, • Discovery-oriented mindset with strong problem-solving and consultative instincts, • Ability to manage a high-volume portfolio while maintaining service quality and growth focus, • Stable employment history with clear progression; candidates with jumpy resumes will not be considered Preferred Qualifications (Strongly Valued), • Experience at Series A–C startups or as an early post-sales hire building customer success processes, • Background in fintech, payments, accounts receivable, automation, or workflow software, • Hospitality, restaurant, food & beverage, or supply chain industry background, • Experience driving product adoption and expansion revenue beyond renewals, • Familiarity with AI tools and automation platforms for workflow efficiency, • Solutions Engineering experience blended with commercial customer ownership, • Strong analytical skills with ability to use account data to prioritize actions HireNow Disqualifiers, • Renewal-heavy CSM backgrounds where 50%+ of role was limited to renewals, • Unable to explain technical concepts clearly to customers, • Multiple consecutive job stints under two years without clear rationale, • No ERP-related software or operational systems exposure, • Base Salary: $96,000 – $128,000, • On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates), • Additional Compensation: Meaningful equity + full benefits package, • Work Location: Fully Remote (U.S.) | Preference for East Coast Time Zone

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Senior Manager, Student Success, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance, • Help identify skill gaps and contribute to development plans that strengthen the team over time, • For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first Who You Are • 5-8+ years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • You've managed a small team of full-time employees (2–3 people) and know what it means to hire, coach, and develop others — but you're still hungry to grow as a leader yourself, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job Description About Vibe At Vibe.co, we're reimagining how brands reach audiences in the age of streaming. We believe streaming TV is no longer just a brand awareness play, it's the next great performance marketing channel. We're building the infrastructure to unlock this $100B opportunity. Vibe.co provides an Audience First Streaming TV Advertising solution for marketers to unlock TV as a growth channel. Our all-in-one solution combines hyper-targeted audience segmentation, AI-powered insights and recommendations, real-time campaign optimization, and incrementality measurement, giving brands of all sizes the precision and transparency they've come to expect from social and search, but on TV. Trusted by over 10,000 brands, Vibe.co reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and 20% sales lift. The company hit a $100 million revenue run rate in under two years, ranking among the ten fastest software companies to reach that milestone. Vibe.co's investors include Hedosophia (an early backer of Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (Revolut CEO Nik Storonsky's fund), and Illusian (Supercell CEO Ilkka Paananen's fund), as well as angel investors including Carolyn Everson, board member of The Walt Disney Company and Coca-Cola. Nirav Tolia, CEO of Nextdoor, sits on the company's board of directors. Founded in 2022, Vibe.co is widely recognized as the category-defining platform in streaming TV advertising, bringing the power of Meta and Google-style performance marketing to the fastest-growing segment in media. About the Role With a mission to strengthen and scale our IT operations in the US, this role is primarily execution-focused, with responsibility for running local IT support and IT operations, while contributing to security and compliance initiatives. This role is key in ensuring a reliable, secure, and efficient environment for employees as the company grows. Based in NYC, you will deliver hands-on, on-site support to employees and teams while overseeing day-to-day IT operations locally. You will report directly to the Paris-based Lead Infrastructure and work in close alignment with the current IT Manager, also based in Paris, to ensure consistent, high-quality IT support and operations across locations. Responsibilities * Lead day-to-day IT support across the US, with a strong on-site presence for local employees and teams in NYC * Ensure reliable, secure, and scalable IT operations for a growing, mostly remote workforce * Manage the company’s internal IT systems and toolset, including Google Workspace, identity and access management, endpoint management, and device fleet administration * Own the full lifecycle of company hardware, from procurement and deployment to inventory tracking, refresh, and retirement * Design and improve onboarding and offboarding processes to ensure a seamless and secure employee experience * Support security, compliance, and audit activities, including SOC 2 controls, device compliance, and IT policy management * Drive operational improvements through stronger processes, documentation, automation, and self-service capabilities * Manage external vendors and service providers to ensure quality, responsiveness, and cost-effectiveness * Lead IT projects from scoping to delivery and report on key metrics, incidents, and progress to leadership Ideal Profile * 5 to 7 years of experience in IT support, IT operations, or workplace technology, preferably in fast-growing environments * Strong expertise in macOS environments, device lifecycle management, and end-user support * Hands-on experience with MDM platforms such as Kandji, Fleet, Jamf, or similar tools * Solid understanding of identity and access management, including SSO, MFA, and user lifecycle provisioning * Proven ability to design, improve, and automate IT processes to scale operations effectively * Strong troubleshooting skills across hardware, software, and access-related issues * Excellent communication skills, proactive ownership, and the ability to work effectively with remote teams while using AI tools to improve support, documentation, and operational efficiency Nice to Have * Familiarity with scripting and automation using Python, Bash, or similar languages * Exposure to Infrastructure as Code practices and tools, such as Terraform * Working knowledge of compliance and security frameworks such as SOC 2, ISO 27001, or similar standards Our Interview Process We respect your time. Here's exactly what to expect — no surprises, no ghosting. * Recruiter screen — 30 min. We'll share context; you'll share yours. * Manager interview — Meet the person you'd work with directly. * Take-home assignment + live debrief — A real problem, not a trick. We'll work through it together. * Calibration interview — A senior leader joins to ensure we're holding a consistent, high bar. * Offer — Fast. We don't let good decisions sit. * (Senior roles only) Reference checks — Two calls, handled with discretion. Our Values At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions. You’ll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort. This is a high-performance environment with high-performance rewards: you’ll work alongside people who push you, with real ownership over hard problems in a market that’s moving fast. If that sounds like the best version of your career, we want to meet you. What We Offer For candidates in New York, NY, the pay range for this role is $75,000–$100,000. At Vibe, we want you to build something, own something, and grow fast. Here's how we back that up: * Variable pay — based on objectives you hit. No arbitrary targets. * Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week! * Full health coverage — Comprehensive medical, dental, and vision insurance. * 401(k) with matching — We invest in your future, not just your output. * Unlimited PTO — Take the time you need. We measure results, not hours. * Parental leave — Paid leave for all parents. * Annual offsite — The whole team, once a year, somewhere worth the trip. Equal Opportunity Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe the best ideas come from teams with different backgrounds, perspectives, and experiences. If you need a reasonable accommodation during the application or interview process, please let us know. Referral Instructions Being referred? Ask your contact to submit your application directly on your behalf.

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspria's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success. You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth. This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office. What You'll Do Customer Success & Escalations • Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution, • Develop SOPs and escalation protocols to improve quality and reduce refund rates, • Build out processes to track and improve NPS, CSAT, and retention metrics, • Architect and implement new processes to improve counselor performance, student experience, and business efficiency, • Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity, • Lead operational planning and execution for new products, services, or verticals, • Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches, • Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies, • Train counselors and student success teams to identify upsell opportunities during client interactions, • Build structured student feedback loops to capture insights on counselor performance and overall experience, • Translate feedback into continuous improvement plans, counselor training, and operational refinements, • Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance, • Help identify skill gaps and contribute to development plans that strengthen the team over time, • For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first Who You Are • 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment, • Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity, • Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus, • Hands-on experience working in a startup or high-growth marketplace business, • Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable, • Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck, • Thrive on ownership and autonomy, continuously improving processes and outcomes week over week, • Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists, • Energized by working with people and passionate about solving for both sides of a marketplace, • Collaborative, humble, and hardworking. You bring zero ego and a strong "roll-up-your-sleeves" mentalityWhat You'll Get, • A front-row seat at a fast-growing, mission-led company, • Autonomy to run an entire function, and real influence on the company's future, • Founders who care deeply about impact, and give you space to run, • A chance to help thousands of students realize their dreams, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job DescriptionWhat We Do Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure. Role at a Glance IT is the collaborative technical partner for the business, delivering all enterprise infrastructure, applications and related end user technology services across Gecko. The team designs, implements and manages the software and hardware technologies that empowers Geckos to quickly provide transformative products and services to our customers. The IT Engineer is the face of IT, providing first-line support to end users, building trust with stakeholders, and helping to automate solutions. What you will do * Deliver exceptional deskside and remote support to Gecko employees * Ensure all standard technology services, including AV and meeting room technology, are maintained * Proactively own and follow up on IT support requests and problem tickets until user confirms resolution, entering incidents and requests into Jira to ensure accurate tracking of End-User Issues, and collaborating with internal and external teams for timely resolution * Manage escalations and liaise with third-party suppliers to ensure high-quality operational services * Manage onboarding and offboarding processes, including user account administration and asset management * Supervise and assist with deployment of new hardware and software to end users * Operations and maintenance of software Infrastructure (Okta, Google Workspace, Slack…) * Contribute to the Service Desk knowledge base and documentation * Support IT compliance activities and ensure adherence to global standards, and help educate colleagues on IT services, policies, security, and compliance best practices * Be available for occasional out-of-hours support * Support the technical build out of new offices (Travel required) * Build Automations: * Design, develop, and implement automated workflows. * Implement automation solutions, ensuring seamless integration with existing systems and processes. * Create and maintain comprehensive documentation for automated workflows, including design specifications, user guides, and technical manuals. * Stay up-to-date with industry trends and emerging technologies in workflow automation. * Propose and implement improvements to enhance efficiency and effectiveness. About You Required Skills * At least 4 years in an IT help desk / desk side support role, with increasing responsibility * Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology * Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion. * Professionalism - candidate maintains composure and integrity while providing timely support to end users * Detail Oriented – candidate takes the time to listen and understand the issues and works with the appropriate teams to resolve * Proactive, solution-oriented mindset with excellent problem-solving skills * Ability to build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs * Excellent verbal and written communication skills * Ability to work independently with minimal supervision * This is a 100% on-site role; you must be able to work from our designated office location * Strong time management and prioritization abilities * Professional and approachable demeanor under pressure Preferred Skills * Strong cross-platform expertise in Windows, Mac OS, iOS/iPadOS, Android. * Okta * Okta Workflows * Google Workspace * JAMF * Microsoft InTune * Slack * Zoom * Cisco Meraki * Other Automation Tooling Who We Are At Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health, ongoing professional development, family planning assistance, and flexible paid time off. Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We’re an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact. Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today’s infrastructure and give form to tomorrow’s. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we’d love to hear from you. Compensation Range: $94K - $144K

Fundamental understanding of database internals for at least one of the above database engines. Responsible for building, deploying, and ensuring all DEEP&T database infrastructure is available 24/7/365. Leverage software development and automation to design, modernize, and deliver database infrastr

Job DescriptionWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.What You'll Own • Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption., • Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes., • Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices., • Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact., • Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes., • Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows., • Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption., • Monitor customer health, usage, and workflows to proactively drive adoption and value realization., • Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities., • Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.What You Need To Succeed, • 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.)., • Proven experience with consulting, solution implementation, and customer enablement., • Basic understanding of CSS, HTML, JavaScript, and APIs., • Strong understanding of SaaS platforms, integrations, and data workflows., • Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions., • Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value., • Excellent communication and relationship-building skills with both business and product stakeholders., • Strong project management and organizational skills., • Passion for helping customers succeed and driving measurable business outcomes.What Sets Us Apart, • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace., • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic., • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:, • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively., • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community., • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering., • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance., • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!

Job DescriptionWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What You'll OwnTeam & People Leadership • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization.Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution.Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations.Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to SucceedQualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues.

Job Description We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Customer Success Manager, Customer Data Platform (CDP) Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,00 - $120,000, an employee equity plan grant, and world-class benefits. mParticle by Rokt is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level. An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer’s business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle’s Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction. About the Role: • Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer., • Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance)., • Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation., • Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives. About you: • 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms)., • Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication., • Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes., • Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction. About Rokt’stars: As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. About The Benefits: We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it: • Become a shareholder. Every Rokt’star gets equity in the company, • Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!, • Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!, • Dog-friendly office, • Extra leave (bonus annual leave, sabbatical leave etc.), • Work with the greatest talent in town We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionDirector, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid–Senior (player/coach) Start: As soon as available Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance. The Opportunity This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership. What You’ll Do Own high-stakes customer programs * Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion. * Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables. Run cross-functional execution (and jump in when needed) * Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars. * Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs. Be the primary customer interface * Manage executive-level relationships and day-to-day stakeholders. * Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment. Convert insights into product leverage * Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs. * Partner with Product to shape what becomes “standard” vs. bespoke. Drive retention and growth * Own renewal readiness, account health, and expansion opportunities. * Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.). What Success Looks Like (First 6–12 Months) * Customer programs are delivered on-time, with clear outcomes and high satisfaction. * You’ve built repeatable delivery motions that reduce rework and improve predictability. * Key accounts expand through renewals + additional scope, driven by demonstrated impact. * Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution. What You Bring (Required) * 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar. * Demonstrated strength in program/project management across cross-functional technical teams. * Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines). * Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives. * Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope). * Highly organized, proactive, and effective in fast-moving, build-as-you-go environments. Nice to Have * Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.). * Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation). * Exposure to regulatory, compliance, or procurement considerations that influence adoption. * Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs. Compensation & Benefits Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.

Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. Competencies 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills Qualifications 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and

We offer services in project development, building automation engineering, control system optimization, energy metering, and field engineering services. The Enica Engineering team is seeking a high performing, proactive Senior Energy Engineer who can self-start and deliver high value to the client w

Job DescriptionWho you are Copia Automation is looking for a Sales Development Representative to join our growing team in Copia's Manhattan, NY office. As an SDR, you will be responsible for identifying ideal prospects, leading initial discovery meetings, generating new business opportunities and helping your sales director manage leads through the sales pipeline. You will work closely with the sales team to ensure that our company’s goals are met. We are looking for someone who has excellent communication skills, a strong work ethic and a proven track record of success. Heavy cold calling on a daily basis is a large part of this role. To be successful, applicants need to have a confident vocal presence and the ability to think on their feet when speaking to prospects. If you are a self-motivated individual with a passion for sales, we encourage you to apply! On Target Earnings for this role is $75K-$85K. About Us Copia Automation is rebuilding a 50-year old, $170-billion industrial market from the ground up by rethinking the command and control layer, and developer tools that power process automation in almost every industrial vertical. Backed by some of the world’s most respected investors, we’re starting by creating a complete developer toolchain for industrial automation that will change how factories are built. See more at copia.io.What you'll do • Identify potential customers and generate new business opportunities for the company, • Contact and qualify potential customers, • Set meetings for your Sales Director and follow up on leads, • Track progress towards meeting sales goals, • Collaborate with the sales team and the Director of Sales to develop strategies for reaching sales targets, • Use customer relationship management (CRM) software to manage leads and sales activities, • Stay up-to-date on market trends, competition, and industry developments, • Provide regular reports on sales activities and results to managementWhat you need, • 1 - 2 years of experience in sales, customer service or a related field, • Proficiency in customer relationship management (CRM) software, • Strong verbal and written communication skills, • Ability to build and maintain relationships with potential clients, • Knowledge of sales techniques and strategies, • Strong problem-solving and negotiation skills, • Time management and organizational skills, • Ability to work independently and as part of a team, • Flexibility and adaptability to change, • A desire to learn and grow in the sales fieldCome join us! Copia is growing extraordinarily fast. Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York, but our team is remote throughout North America. At Copia, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you’re good at what you do, come as you are. The more inclusive we are, the better our work will be. Copia is proud to be an equal opportunity workplace.

Job Description About Voyant Voyant Photonics, based in the heart of New York City, is transforming machine perception with a new class of LiDAR devices that are compact enough to fit in the palm of your hand and powerful enough to measure range, velocity, and reflectivity with unparalleled accuracy. By leveraging cutting-edge silicon photonic chips smaller than your fingertip, we deliver sensors that are not only revolutionary in performance but also affordable enough to integrate into any system. Our technology disrupts the status quo of bulky, expensive, and power-hungry LiDAR systems, making high-precision sensing accessible for widespread adoption in robotics, autonomous vehicles, drones, industrial automation, and beyond. Why Join us? At Voyant, you’ll be part of a team turning cutting-edge research into real-world products. As a growing startup, we offer interns the chance to make a meaningful impact, work closely with senior engineers, and learn what it takes to build disruptive sensing technology. This is more than an internship — it’s a chance to grow your technical skills and career in one of the most exciting fields of hardware innovation. You will do: * Execute PCB test plans using bench equipment (power supplies, oscilloscopes, digital multimeters, etc.) and document results * Perform soldering (hand soldering and/or hot air rework) for board bring-up and modifications * Contribute to PCB design, including schematic capture and layout tasks * Assist the engineering team with lab organization, test setup, and debugging activities Position Overview We are seeking an Electrical Engineering Intern to join our hardware team. This internship offers the opportunity to gain hands-on experience in PCB testing, design, and prototyping, while working closely with experienced engineers in a fast-paced startup environment. Location: NYC Duration: 4 months Hours: ~12+ hours per week Qualifications * Currently pursuing a degree in Electrical Engineering or a related field * Familiarity with bench test equipment (oscilloscopes, power supplies, DMMs, etc.) * Basic soldering experience (hand or hot air) * Exposure to PCB design tools (e.g., Altium, KiCad, or similar) * Strong attention to detail and eagerness to learn in a collaborative environment What We Offer * Team events and company meetups * Complimentary lunch provided daily at our NYC office * A professional network with extremely talented engineers Equal Opportunity Employer Voyant Photonics is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, marital or partnership status, age, national origin, citizenship, veteran or military status, disability, medical condition, genetic information, caregiver status, or any other characteristic protected by law.

Job DescriptionAbout Us: Voyant Photonics, is transforming machine perception with a new class of LiDAR devices that are compact enough to fit in the palm of your hand and powerful enough to measure range, velocity, and reflectivity with unparalleled accuracy. By leveraging cutting-edge silicon photonic chips smaller than your fingertip, we deliver sensors that are not only revolutionary in performance but also affordable enough to integrate into any system. Our technology disrupts the status quo of bulky, expensive, and power-hungry LiDAR systems, making high-precision sensing accessible for widespread adoption in robotics, autonomous vehicles, drones, industrial automation, and beyond. With Voyant, the next generation of machines can see, understand, and navigate the world like never before. Discover how we’re redefining what’s possible by making real products out of cutting edge research in silicon photonics. The opportunity: As a growing company, we’re looking for engineers who want to move fast, solve hard problems, and leave their mark on a foundational technology. You’ll join a mission-driven team at the intersection of product design, silicon photonics and machine perception. Location: NYC Key Responsibilities: * Architect and develop analog and mixed-signal electronics for compact, high-performance hardware modules, using TIAs, ADCs, precision current sources, and power supplies like LDOs and switching regulators. * Own designs from concept through production, including schematic capture, component selection, and PCB layout in collaboration with layout engineers. * Ensure signal integrity, power integrity, and EMI/EMC compliance across high-speed and noise-sensitive interfaces. * Define and execute bring-up, characterization, and validation plans (e.g., DVT, EVT), with a focus on robustness, repeatability, and manufacturability. * Analyze design trade-offs (performance, cost, power, integration complexity) in the context of tightly constrained product architectures. * Partner closely with system architects, mechanical engineers, and firmware teams to ensure seamless integration and system-level reliability. Qualifications: * Experience: 7+ years in hands-on hardware development, with end-to-end ownership of systems that shipped at scale. * Execution: Demonstrated ability to deliver high-reliability designs under tight constraints on power, cost, form factor, and schedule. * Technical Strengths: * Deep expertise in low-noise analog and high-speed digital design. * Strong grounding in signal/power integrity, high-density interconnect, and EMI mitigation techniques. * Familiarity with high-volume design-for-manufacturing (DFM), reliability testing, and yield optimization. * Tools & Skills: * Proficient in schematic capture and simulation (e.g., SPICE), with working knowledge of Altium or similar. * Experience with SI/PI simulation tools (e.g., HyperLynx, SiWave) and measurement tools (GHz-range scopes, VNAs, spectrum analyzers). * Familiarity with board-level integration of FPGAs, microcontrollers, and custom analog ASICs. Preferred Qualifications: * Experience with high-speed ADCs, custom analog IC interfaces, or photonics-related electronics. * Knowledge of flex and rigid-flex PCB design. * Familiarity with Verilog-AMS or mixed-signal modeling. * Exposure to Verilog HDL or FPGA development. * Experience designing for high-reliability or harsh environments (e.g., automotive, aerospace). Benefits Package: * Competitive base salary and a meaningful equity package. * Comprehensive health benefits (Medical, Dental, Vision). * Unlimited PTO and paid company holidays. * Team events and company meetups. Equal Opportunity Employer Voyant Photonics is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, marital or partnership status, age, national origin, citizenship, veteran or military status, disability, medical condition, genetic information, caregiver status, or any other characteristic protected by law.

Job Description At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. • Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients, • Designing and implementing robust web and messaging services that power conversational and workflow automation, • Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust, • Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions, • Architecting scalable systems across frontend, backend, and integration layers, • Mentoring teammates through thoughtful code reviews and technical guidance, • Turning cutting-edge AI capabilities into practical, user-centric product features, • Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to marketYou'll drive innovation by:, • Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients, • Designing and implementing robust web and messaging services that power conversational and workflow automation, • Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust, • Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions, • Architecting scalable systems across frontend, backend, and integration layers, • Mentoring teammates through thoughtful code reviews and technical guidance, • Turning cutting-edge AI capabilities into practical, user-centric product features, • Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market The Experience You'll Bring:, • 5+ years of Senior-level experience building full-stack features for SaaS products, • Proven track record of developing user-facing web applications and supporting APIs, • Expertise in designing and shipping AI-powered features in production environments, • Strong experience with distributed systems, third-party integrations, and messaging platforms, • Proficiency in making architectural decisions that balance technical debt, innovation, and business needs, • Deep understanding of engineering fundamentals, including testing, observability, and maintainability, • Exceptional communication skills with the ability to collaborate across multidisciplinary teams, • Comfort navigating ambiguity and rapidly learning emerging technologiesTechnologies You'll Use:, • LLMs and Generative AI Frameworks, • AWS (ECS, SQS, RDS), • Python, • TypeScript / JavaScript The base salary range for this position in the United States is $151,000 to $201,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job DescriptionAbout Kiddom Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. The InfraOps team's primary mission is to enable and empower Kiddom's engineering organization by building a scalable, sustainable, and reliable platform that our teams can depend on to meet company KPIs. As Kiddom scales the infrastructure beneath our product becomes increasingly critical — and this is your opportunity to help shape it from the ground up. This is an opportunity to join a small, highly skilled team where your scope is defined by your abilities and passion. If you're tired of the feature factory and want real ownership over meaningful technical decisions, this role was built for you. The work you do here directly impacts students, teachers, and schools across the country — so we take it seriously, and we want teammates who do too. You will: • Grow our DevOps efforts from small scale to large scale multi-region, • Share ownership of the entire infrastructure architecture, • Aim for high availability, high resiliency, • Support the engineering team with tools to evaluate the performance of their code in production environments, speed up CI/CD pipeline, & feature verification, • support the engineering team with tools to speed up CI/CD pipeline, feature verification, • Design and build a scalable, generalized framework for third-party API integrations, • Leverage existing infrastructure and components to build RESTful web services, • Build APIs and robust testing environments for internal and external developers, • Bring an attention to detail - what we do affects people’s educational opportunities and we have to be mindful of thatYou have:, • BS or MS in Computer Science or a related field, • 5+ years professional software engineering experience, • Experience with Java, or Python, Go, Clojure in a production environment, • Experience designing and building REST APIs, • Exposure to authorization technologies (OAuth), • Experience with continuous integration and automation tools and processes, • Strong knowledge of design patterns and software engineering best practices, • Excellent problem solving and debugging skills, • Strong acumen or exposure to DevOps or SRE methodologies, • Keen sense for SecOps., • Functional experience using internal tools: javascript, golang, and python, • Prior success scaling infrastructure at a rapid growth saas startup, • Strong empathy for educators and students, • Passion for improving education equityNice to have

Job Description OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU'LL DO The Chief of Staff, Care Delivery is a high-impact, highly visible role serving as a force multiplier to the lead of our Care Delivery organization. This leader oversees an organization of approximately 500 clinical and operational staff — spanning nurses, nurse practitioners, physicians, community health workers, social workers, and operators — working within a value-based oncology care model. The Chief of Staff, Care Delivery will drive clarity, alignment, and execution across one of the most complex and consequential parts of the organization. This is not a coordination-only role. The right candidate will operate with autonomy, exercise sound judgment in ambiguous situations, and serve as a trusted thought partner to senior leadership on both long-term priorities and day-to-day operational performance. This role is ideal for a sharp, mission-driven operator who wants enterprise-level exposure, thrives in fast-moving environments, and aspires to a broader leadership role in healthcare. This role reports to our SVP of Clinical Innovation & Delivery Design. KEY RESPONSIBILITIES • Execution & Priority Management, • Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes, • Track and drive progress on the highest-priority initiatives across clinical operations, • Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track, • Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews, • Cross-Functional Coordination, • Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development, • Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency, • Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate, • Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications, • Operational Performance & Insight, • Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views, • Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response, • Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions, • Communications & Organizational Effectiveness, • Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings, • Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships WHAT LEADS TO SUCCESS People-first. Thyme Care's mission and members matter to you deeply. Credentials & Experience. * • MBA, preferred, • Clinical Background (RN, SW, NP, PT/OT), preferred, • 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence, • Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate, • Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required, • Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives, • Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty, • High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels, • Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $187,000-220,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Job DescriptionAt Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising? We are seeking a highly analytical, execution-focused Head of Sales Operations to lead the systems, processes, analytics, and planning that power our global Sales organization.This role is responsible for building a scalable, data-driven operating engine across Sales, SDR, Account Management, and Partnerships—enabling predictable growth and disciplined execution. The Head of Sales Operations will partner closely with Executive Leadership, Finance, Product, and Sales Leadership to drive forecasting accuracy, pipeline health, territory design, and go-to-market efficiency. This is a critical leadership role in supporting Quantcast’s next phase of growth and platform expansion.What You'll Do: • Own company-wide revenue forecasting, pipeline management, and reporting cadence., • Ensure high forecast accuracy at regional, segment, and global levels., • Lead weekly, monthly, and quarterly performance reviews., • Own Salesforce and revenue systems strategy, configuration, and governance., • Partner with IT on integrations with BI tools and internal platforms., • Establish best-in-class CRM hygiene, data standards, and automation., • Drive adoption of tools that improve seller productivity., • Lead annual and quarterly territory design and account segmentation., • Build capacity models for field and inside sales., • Design coverage models aligned to market opportunity and margin goals., • Support hiring plans, ramp models, and productivity benchmarks., • Build executive dashboards and KPIs for Sales leadership., • Track bookings, revenue, retention, new logo acquisition, and productivity., • Develop leading indicators to identify risks and opportunities early., • Provide actionable insights to drive continuous improvement., • Partner with Sales Enablement on onboarding, playbooks, and training., • Support new product launches and GTM initiatives. Serve as primary operational partner to Sales, Finance, Product, and Marketing., • Lead and develop a high-performing Sales Operations., • 8+ years of experience in Sales Operations or Strategy., • 8+ years leading teams in high-growth B2B SaaS, AdTech, or Martech companies., • Deep expertise in Salesforce and revenue systems., • Strong experience in forecasting and pipeline management., • Exceptional communication and stakeholder management skills., • Experience in performance advertising, media platforms, or programmatic ecosystems., • Background working with global, multi-region sales organizations., • MBA or equivalent business training., • Management Consulting experience is highly desirable., • Proven ability to translate high-level strategies into actionable execution plans., • Data-driven approach to guiding business strategy and decision-making., • Strong operational rigor and discipline in managing complex workflows., • Adept at building consensus and driving alignment across cross-functional teams., • Extensive experience leading teams through change management and organizational transitions., • Dedicated leader with a commitment to mentoring talent and driving high performance., • High attention to detail with a focus on accuracy in all deliverables. The salary range for this position is $190,600 - $221,500 #LI-RF1 At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice for details on our applicant privacy policy. Join the team that unlocks potential.

Job Description Summary of Position Join Neota Logic, a leading SaaS no-code workflow automation & orchestration platform that revolutionizes the way businesses automate their processes. Our platform enables customers to create bespoke automation solutions without needing to code, serving a broad set of industries including Law Firms, BFSI, Healthcare, Energy, Logistics, Technology and Media organizations. As an Account Executive, you will be a driven, self-starter solutions-focused sales professional responsible for generating new logo pipeline growth. You will be a problem solver, collaborate closely with Sales Leadership and the Marketing team to help prospects realize the transformative potential of our no-code workflow automation and orchestration platform. This hybrid role is based in our New York office, requiring three days of in-office presence per week. Requirements Why Neota Logic? • Innovative Technology: Work with a cutting-edge no-code platform that is changing the landscape of automation across multiple industries including Legal, Finance, Insurance, Healthcare, Life Sciences, Energy, Transportation and more., • Professional Growth: Engage in a role that not only leverages your sales expertise and enhances your technical acumen but holds the potential for growth and leadership advancement., • Lead Generation and Prospecting: Actively seek out new sales opportunities through networking, partners, cold calling, email campaigns, social selling, and inbound lead follow-up. Help plan and execute prospecting events and engagements., • Pipeline Management: Build and maintain a robust sales pipeline (3x quota) in HubSpot (CRM), accurately forecasting and monitoring progress through each stage of the sales cycle to close., • Consultative Selling: Conduct thorough discovery calls and meetings to understand a prospect's unique business needs, current workflows, and challenges., • Sales Presentation: Deliver compelling and tailored Sales Value Propositions & Presentations that highlight the specific value and benefits of the Neota platform for each prospect., • Proposal and Negotiation: Develop and present customized and compelling proposals, support development of pricing strategies, negotiate contract terms, and close deals., • Cross-Functional Collaboration: Work closely with the marketing, product, customer success, and finance teams to provide feedback, improve the sales process, and ensure seamless customer onboarding experience and revenue invoices/collection., • Market & Competitive Intelligence: Stay up-to-date on industry trends, competitor activities, and new product developments to maintain a competitive edge., • Client Relationship Management: Develop and nurture relationships with prospects and stakeholders, effectively articulate the value of the Neota platform and earning the position of a trusted advisor., • CRM Proficiency: Expert use of HubSpot (CRM), to manage the sales pipeline, email outreach campaigns & sequences, events and track activities., • Sales Tools: Familiarity with modern sales tools for prospecting, engagement, and communication (e.g., LinkedIn Sales Navigator, HubSpot, Clay, Google Suite, MS tools, Zoom, Slack etc.) and ability to learn new platforms., • Methodology Expertise: Knowledge of and experience with a recognized sales methodology (e.g., MEDDIC, Challenger Sale, Sandler Selling, SPIN)., • Communication Skills: Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts in a simple and concise manner., • Problem-Solving: Strong analytical and problem-solving skills to effectively address client needs., • Education: A Bachelor's degree in Business, Marketing, or a related field is often preferred. We value our employees’ time and efforts. We work to maintain the best possible environment for our employees, with flexible working conditions and an encouraging environment where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. Join Us: If you are a highly motivated sales professional with a passion for technology and a proven track record of success, we want you on our team. At Neota Logic, you’ll play a key role in revolutionizing business automation and driving our growth. Apply today and become part of an innovative company that values your skills and contributions. Please note that due to the high volume of applications we receive, only candidates who are shortlisted for an interview will be contacted. We appreciate your interest in joining our team and thank you for taking the time to apply.

Job Description Location: New York City Industry: AI / Recruiting / HR Tech Compensation: Competitive salary + meaningful early equity About the Company Talentpluto is an early-stage AI startup building an autonomous recruiting platform that rethinks how companies hire. Our AI agents conduct candidate screening calls, engage in real-time conversations with hiring managers, and orchestrate complex recruiting workflows using cutting-edge large language models, voice AI, and workflow automation. We ship quickly with real users, learn from feedback, and optimize for simple, pragmatic solutions. We operate with high trust, high ownership, and a strong focus on building tools that meaningfully improve how hiring gets done. The Opportunity We’re hiring a Founding Engineer to help define Talentpluto’s technical direction and own major parts of the product and stack. This role is ideal for someone who enjoys building products end-to-end, working closely with founders and customers, and shaping both the architecture and the culture of an engineering organization from day one. You’ll design, build, and ship features across the stack, from data models and APIs to polished UI. You’ll also set the foundations for our infrastructure, processes, and best practices, and play a key role in hiring and onboarding future engineers. This is a broad, high-impact role for someone who wants ownership rather than a narrow “tickets” lane. Responsibilities • Design, build, and ship features across the stack, from backend data models and APIs to user-facing interfaces., • Collaborate directly with the founders and customers to turn fuzzy requirements into simple, shipped solutions., • Help choose core tools, frameworks, and architectural patterns for the platform., • Set up and maintain foundations for infrastructure, including CI/CD, observability, testing, security, and performance baselines., • Establish engineering best practices such as code review norms, testing standards, and release processes., • Contribute to building pipeline management UIs, multi-tenant systems, and integrations with payments and external services., • Help interview, hire, and onboard future engineers and contractors as the team grows., • Troubleshoot and resolve complex production issues, and contribute to documentation and internal tooling where needed. Requirements You may be a strong fit if you: • Have experience shipping real products end-to-end at a startup or small, fast-moving team., • Are comfortable working across the stack (frontend, backend, databases, and occasionally mobile)., • Enjoy owning problems, not just tasks, and care deeply about user outcomes., • Are comfortable working with ambiguous specs and iterating directly with founders and users., • Value clean, pragmatic engineering: tests, clear abstractions, and simple designs over unnecessary complexity., • Communicate clearly, give and receive feedback well, and collaborate effectively with non-engineers., • TypeScript or JavaScript, • React and Next.js (including App Router and Server Components), • Full-stack development across frontend, backend, and databases, • AI and LLM integrations (e.g., OpenAI, Anthropic, RAG, embeddings), • PostgreSQL and SQL, • Exposure to AI, data, infrastructure, devtools, or voice/audio systems, • Comfort with our stack: React, TypeScript, Next.js, Node, Drizzle ORM, PostgreSQL, Trigger.dev, Retell, Twilio/Telnyx, Upstash, Vercel or AWS, • Experience setting up analytics, experimentation, or data pipelines, • Prior work on developer tools, internal tools, or reliability-critical workflows, • Experience with Slack/Discord bots or other conversational interfaces, • Familiarity with testing frameworks (e.g., Jest, Playwright)

Job Description At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: • At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate., • Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients, • Designing and implementing robust web and messaging services that power conversational and workflow automation, • Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust, • Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions, • Architecting scalable systems across frontend, backend, and integration layers, • Mentoring teammates through thoughtful code reviews and technical guidance, • Turning cutting-edge AI capabilities into practical, user-centric product features, • Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to marketYou'll drive innovation by:, • Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients, • Designing and implementing robust web and messaging services that power conversational and workflow automation, • Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust, • Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions, • Architecting scalable systems across frontend, backend, and integration layers, • Mentoring teammates through thoughtful code reviews and technical guidance, • Turning cutting-edge AI capabilities into practical, user-centric product features, • Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market The Experience You'll Bring:, • 2-3 years of Senior-level experience building full-stack features for SaaS products, • Proven track record of developing user-facing web applications and supporting APIs, • Expertise in designing and shipping AI-powered features in production environments, • Strong experience with distributed systems, third-party integrations, and messaging platforms, • Proficiency in making architectural decisions that balance technical debt, innovation, and business needs, • Deep understanding of engineering fundamentals, including testing, observability, and maintainability, • Exceptional communication skills with the ability to collaborate across multidisciplinary teams, • Comfort navigating ambiguity and rapidly learning emerging technologiesTechnologies You'll Use:, • LLMs and Generative AI Frameworks, • AWS (ECS, SQS, RDS), • Python, • TypeScript / JavaScript The base salary range for this position in the United States is $114,000 to $152,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job Description Summary We are seeking a skilled Mechanical Engineer to join our New York office and play a key role in delivering world-class MEP design projects. As a leading MEP design firm in the architectural engineering consulting industry, we’re looking for a technically proficient professional with leadership skills and project management experience. The ideal candidate is passionate about engineering and architecture and is committed to designing high-performance, sustainable, and iconic buildings. Key Responsibilities * Develop and conceptualize mechanical HVAC systems and present design solutions to clients and stakeholders * Produce high-quality mechanical HVAC construction documents * Design building automation systems (BAS) and sequences of operation * Prepare detailed technical specifications for mechanical systems * Manage project schedules, budgets, and deliverables * Establish and maintain strong client relationships * Deliver technical presentations to clients, project teams, and industry audiences * Mentor and train junior engineers and team members * Oversee quality control for engineering deliverables and ensure design accuracy Key Skills & Competencies * Proven leadership and team development abilities * Strong analytical and creative problem-solving skills * Proficiency in Microsoft Office, AutoCAD, and Revit * Experience with HVAC engineering calculations and performance simulation tools Qualifications * Bachelor’s degree in Mechanical or Architectural Engineering * Minimum of 3+ years of relevant industry experience

Job Description Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. We are looking for a Enterprise Technical Lead to serve as a technical leader across our most complex enterprise engagements, owning ambiguity, leading through influence, and driving outcomes that scale. You will operate as a strategic partner to customers and internal stakeholders, connecting technical execution to business impact while shaping how Datavant delivers at scale. You will: • Drive end-to-end technical delivery for large, high-impact enterprise customers, often spanning multiple systems, stakeholders, and product areas, • Architect and execute complex integrations and workflows, ensuring solutions are scalable, maintainable, and aligned to long-term customer outcomes, • Serve as the technical quarterback for critical initiatives and escalations, balancing speed, risk, and business impact, • Build deep understanding of customer ecosystems, data flows, and business objectives to proactively guide solution design and adoption, • Translate technical complexity into clear, actionable insights for both technical and executive audiences, • Influence customer decisions by connecting Datavant capabilities to measurable business value, • Lead coordination across Engineering, Product, Strategic Engagement, GTM, Science, and Privacy to deliver unified solutions, • Eliminate ambiguity by defining clear plans, roles, and success criteria across stakeholders, • Act as a trusted partner to internal teams, shaping product direction through structured, actionable feedback, • Identify patterns across customer work and convert them into repeatable frameworks, playbooks, and automation opportunities, • Balance bespoke customer needs with scalable, efficient delivery models, • Drive operational improvements that increase team efficiency, consistency, and quality, • Mentor and elevate other Technical Solutions team members through guidance, feedback, and knowledge sharing, • Set the bar for technical judgment, customer engagement, and execution quality, • 3+ years in a customer-facing technical role (e.g., solutions engineering, implementations, technical program management, or similar), • Proven track record leading large-scale, complex enterprise implementations or integrations, • Strong technical fluency across APIs, data workflows, and system integrations, • Ability to navigate ambiguous, high-stakes scenarios and drive them to resolution, • Demonstrated ability to connect technical decisions to business outcomes and long-term scalability, • Experience designing repeatable solutions, frameworks, or processes that scale beyond a single customer, • Strong judgment in balancing speed vs. quality, customization vs. standardization, • Experience leading cross-functional initiatives without direct authority, • Skilled at aligning diverse stakeholders and driving decisions in complex environments, • Exceptional communication skills with the ability to engage both technical and executive audiences, • Track record of building trusted, long-term customer relationships At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:$88,000—$120,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description This is a remote position. Principal Quality Automation Architect Reporting to Manager, Quality Engineering & AI Validation, designs and scales Accordion's automated quality framework across products, services, and AI-enabled workflows. Owns the architecture behind automated validation, test harnesses, evaluation pipelines, test data strategy, and cross-pod tooling standards. Key Responsibilities Automation Architecture · Design and implement the core automation framework for functional, API, integration, regression, and workflow testing. · Define standards for reusable test assets, environment usage, data setup, and evidence capture. · Create scalable approaches to testing complex, multi-system workflows. AI Evaluation Infrastructure · Build and maintain regression harnesses for AI-enabled features, including prompt and workflow comparisons, scored evaluation runs, and benchmark execution. · Partner with AI quality analysts to support rubric-based testing and measurable release criteria. Test Data & Environment Strategy · Define approaches for test data, synthetic data, masked data, and scenario generation. · Improve reliability and repeatability of validation environments. Engineering Partnership · Work closely with software engineers to improve testability, observability, CI/CD integration, and defect prevention. · Help pods move quality checks earlier in the development lifecycle. RequirementsRequired Qualifications · 7+ years of experience in QA automation, SDET, or quality engineering roles. · Strong experience with test automation frameworks, API testing, CI/CD, and integration validation. · Strong scripting or coding skills. · Experience working with data-intensive or workflow-heavy applications. · Exposure to AI or LLM validation tooling or strong interest in building in that space. · Ability to design frameworks, not just individual tests. · Bachelor's degree preferred. Key Traits for Success · Systems-minded and deeply technical. · Focused on scale, repeatability, and leverage. · Comfortable setting standards others adopt. · Practical about balancing sophistication with delivery pace. Benefits Base salary plus performance-based bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor, and internal equity.

Job DescriptionSalary: Engineering Manager The Vic.ai platform is reshaping how the world does B2B transactions: tracking business data used to be manual, now it's autonomous; reasoning about business data used to be report-oriented and simplistic, now it's real-time and statistically sophisticated. How do we do it? Leading-edge AI, highly-crafted UIs, and deep product thinking tying it all together. We're a Series B funded company, and are fortunate to have some renowned investors and partners: Costanoa Ventures, Cowboy Ventures, GGV Capital, and ICONIQ Capital. This role will be based in Oslo, Norway; we are a 100% remote company. Fluency in Norwegian and English is required. Our company is rethinking how B2B transactions and financial intelligence works....a mind-meltingly large market. We're a talented, hard-driving team led by experienced entrepreneurs. If youre an enthusiastic, detail-oriented, curious disruptor, come build with us, youll fit right in. Traits • Technologists: Strong engineering and technology background with the ability to learn quickly and go deep into our product and engineering solutions - appreciates have a DevOps mindset, • Effective Communicators: Excellent listener; proven collaborator with senior leaders, peers and staff, • Partnership Attitude: Have the competencies to build very strong partnerships with other technology leaders that enable your teams ability to stay on the leading edge of industry solutions, • Curious: Active, engaging and collaborative style of working, • Passionate: Bring energy and enthusiasm to the job and organization, • Bold: History of taking smart, calculated risks and aggressively leading through change, • Lead, manage, and grow multiple teams of product focused software & data engineers, • Embrace and incubate emerging technology and open source products across all platforms, • Work to modernize our existing tech stacks and data platforms, • Collaborate with internal teams to find areas of opportunities for automation and machine learning, • Partner with architects, product owners, data professionals, and software & data engineers to drive the implementation of new applications, • Work within and across Agile teams to design, develop, test, implement, and support technical solutions across full-stack development tools and technologies., • Lead efforts to deploy new and existing applications into AWS environments and provide operational support for the applications., • Bachelors Degree, • At least 10 years experience in data engineering, • At least 8 years of experience managing software or data engineering teams, • At least 4 years of experience with Big Data and data processing, • Masters Degree, • 15+ years of experience in data engineering, • 10+ years of experience managing software and data engineering teams, • An exciting work environment operating at the forefront of AI technology development, • Competitive salary, • A team-focused culture. The team builds the product, the business builds the team. We focus on our people., • Generous maternity and paternity leave, • Generous vacation time, family- and travel-friendly environment, • Virtual team building events & awesome swag, • Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment, • The opportunity to work remotely, including workstation setup

Job DescriptionCompany Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description * Drive incremental revenue and product adoption by ensuring consistent activation and utilization of Nielsen’s consumption-based offerings (e.g., Nielsen ONE Ads, Nielsen ONE Outcomes). * Partner with clients and internal cross functional teams across account management and customer success to plan, monitor, increase, and optimize campaign measurement usage. * Serve as the commercial bridge between client campaign teams, product and technical support to provide client feedback to improve product features. * Responsible for identifying and delivering key insights to demonstrate client ROI. Responsibilities * Lead a team of Consumption Product Sales associates who serve as the primary point of contact for campaign activation and measurement execution across existing client accounts. * Identify and propose new studies and campaigns to utilize Nielsen ONE Ads and other consumption-based products. * Maintain a consultative relationship focused on linking product usage to tangible business outcomes. * Collaborate with client and cross functional teams to define campaign tracking schedules, KPIs, and reporting cadences. Performance & Operational Excellence * Monitor product utilization data to identify activation trends, cross-sell opportunities, and at-risk clients. * Forecast consumption revenue based on campaign volume and client planning cycles. * Collaborate with Account Management to align consumption targets with client budgets and renewal schedules. * Standardize playbooks for campaign activation and ROI storytelling across verticals. Cross Functional Collaboration * Share feedback with Product and Engineering teams to optimize workflows and improve automation. * Partner with Account Executive to coordinate campaign planning and performance insights for executive stakeholders. * Work with Marketing to surface success stories and quantify campaign impact. * Liaise with Customer Support and Product Specialists to troubleshoot campaign setup or delivery issues. * * Identify underutilization risks and proactively propose upsell opportunities or campaign extensions. * Deliver usage, insights and performance reviews demonstrating value delivered per campaign or quarter. * Train client stakeholders on product workflows, dashboards, and best practices. Qualifications Domain Expertise * 10-15 years of senior experience in ad measurement, media analytics, or strategic sales, with a proven track record of driving large-scale consumption revenue and product adoption. * Understanding of advertising KPIs, digital campaign workflows, and performance measurement techniques. * Proven ability to translate product knowledge into commercial opportunities and measurable client outcomes. Individual Skills * Exceptional prospecting and client engagement capabilities to identify underutilized or new teams to utilize consumption-based products. * Skilled at translating data insights into actionable upsell and cross-sell proposals that drive incremental spend. * Strong collaboration skills to partner with AEs on joint pursuit strategies and account expansion. Mindset & Behaviors * Growth-oriented and commercially aggressive, focused on expanding client usage and winning new activations. * Proactive and persistent, motivated by building new relationships and converting whitespace into recurring revenue. * Operates with hunter discipline — tracks utilization, follows up on dormant opportunities, and leverages data to re-engage clients. * Relationship oriented and able to gain/grow trust with key client stakeholders. KPIs * Incremental revenue growth: Deliver annual uplift in usage-based (consumption) revenue. * Activation rate: percent of active accounts meeting or exceeding contracted utilization thresholds. * Campaign conversion rate: percent of add-on or test campaigns converted into recurring spend. #hybrid #LI-AW1 Additional Information Enabling your best to power a better media future. Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility. Compensation Transparency: The posted base salary range is a reasonable estimate that may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Job Description VTS is seeking a Senior Product Designer to drive product design for high-impact initiatives within VTS Lease, the industry-leading platform transforming how commercial real estate teams manage leasing, make decisions, and drive asset performance. In this role, you will drive and execute product design initiatives from early discovery through to shipped features, with a focus on delivering measurable impact. You will design intelligent workflows that leverage AI to generate actionable insights, helping customers make faster, higher-confidence decisions. You must approach design as a collaborative, iterative process, bringing Product, Engineering, and stakeholders into the work early and often: Especially through collaborative problem framing, ideation, and exploration. Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. What to expect as a Senior Product Designer: Own Product Design on Initiatives * • Own product design on initiatives from discovery > definition > design > delivery > iteration., • Partner closely with Product Managers to frame problems, define opportunities, and align on product direction., • Collaborate with Engineering early to understand technical constraints and opportunities., • Collaborate with Product Managers to define AI-driven product opportunities., • Partner with Engineering to understand system capabilities and shape feasible AI-powered experiences., • Create intuitive experiences that embed AI-driven insights directly into the user workflows., • Translate complex data, including leases, documents, and market signals, into clear, actionable recommendations., • Design for multi-step, high-stakes workflows involving commercial real estate data., • Simplify non-linear user journeys across multiple roles, including lease admins, asset managers, and brokers., • Help with discovery efforts to understand user needs, behaviors, pain points, and decision-making processes., • Engage customers directly and bring cross-functional partners into the research and synthesis process., • Bring a high bar for thorough, detailed, and elegant product design., • Create experiences that are not only functional, but also clear, intuitive, refined, and easy to use., • Sweat the details across interaction design, information hierarchy, visual design, edge cases, and overall usability., • Ensure workflows feel cohesive and thoughtfully designed from end to end, especially in complex enterprise environments., • Approach design as a team sport, not a solo activity., • Facilitate and participate in collaborative ideation sessions with Product Managers, Engineers, and stakeholders., • Use workshops (e.g., sketching sessions, QAR, journey mapping) to align teams and generate solutions., • Share work early and often, incorporating feedback to improve outcomes continuously, • Create transparency in process and decision-making, so teams stay aligned and engaged.What Makes You a Great Fit:, • Proven experience designing and shipping complex SaaS products., • Experience designing data-rich or AI-powered experiences, or strong product design intuition in this space., • Strong UX and UI craft, with a demonstrated ability to create detailed, elegant, and easy-to-use experiences., • Deep experience collaborating with Product Managers and Engineering partners throughout the design process., • Strong facilitation skills, with experience leading collaborative ideation and cross-functional workshops., • Comfortable navigating ambiguity and making thoughtful tradeoffs., • Skilled in simplifying complex workflows into intuitive user experiences., • Strong communicator who can clearly articulate design decisions and influence cross-functional teams., • A portfolio that demonstrates end-to-end thinking, impact, craft, collaboration, and execution.How You'll Work at VTS:, • Collaborate daily with Product Managers and Engineers in a highly integrated product team., • Engage directly with customers and bring cross-functional partners into the research and validation process., • Participate in design critiques and contribute to a strong, evolving design culture., • Help define best practices for designing AI-driven, insight-rich workflows., • Foster a culture of collaboration, transparency, and continuous iteration. What VTS Values & How We Show It • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!, • Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!, • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!, • Move as One - We work in an open floor plan to promote cross-functional collaboration., • Take Ownership - Be an owner of the company you're building with our equity packages. With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. VTS maintains offices in New York City, London, Toronto, Chicago. To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn. Pay Transparency At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $143,000 and $190,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a commission structure for the position that will bring the OTE (on target earnings) to $ depending on the base salary agreed upon and achievement to goals. EEO GuidelinesVTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at Privacy Policy

Job Description ABOUT PARITY: Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change. We need to HEAT, VENTILATE, and AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort, but 50% of it is wasted! This is because buildings have little to no technology to control this. Parity is a Remote HVAC Optimization as a Service company. We remotely control and optimize HVAC systems 24/7/365 to deliver automatic energy savings and revenue to multifamily residential buildings and hotels. Using advanced algorithms, Parity can predict the amount of energy needed ahead of time to operate a building to meet its occupants' demands and adapt the building's systems and machinery in real time. We save our customers: • Time - we automate setpoint adjustments and demand response protocols. Our Pi (Parity Insights) dashboard provides early alerting services when things go down., • Money - Parity contractually guarantees the savings that we expect to deliver to our multifamily customers. We also unlock additional revenue through the automation of grid services. We are looking for an Operations Intern to join our team and support our Operations Analyst in driving process improvements across the company. In this role, you will help identify inefficiencies, implement streamlined workflows, and support cross-team initiatives that enhance overall productivity. This is an excellent opportunity for someone eager to start a career in climate technology and gain hands-on experience in operations, while contributing to meaningful impact in the energy space. We are seeking someone who is proactive, curious, and passionate about learning and making a difference. RESPONSIBILITIES: • Draft and send purchase orders to vendors for active projects., • Generate proposals and contracts for the Sales team., • Enhance the functionality of Asana using Zapier and other tools, including improving organizational structure and integration with Salesforce., • Support the ongoing cleanup and optimization of Salesforce data and processes., • Assist the Operations Analyst in collaborating with cross-functional teams to identify and implement process improvements., • Prepare required deliverables for utility incentive programs including program applications, energy savings calculations, and/or project closeout documentation., • Maintain and improve Salesforce proposal and contract automation capabilities., • IMPORTANT: This role is partially funded by NYSERDA. As such, you must be a current student at a university or college located in New York State or have graduated from a university or college located in New York State no more than 12 months prior to your start date., • You have the ability to commute to our Midtown Manhattan office 2-3 days a week, • You are detail oriented and well organized, • You are proficient with Microsoft Excel and Microsoft Word. Experience with Salesforce, Asana, Zendesk, Zapier is a plus, • You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment, • You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multifamily buildings. Have the autonomy to learn and grow in a fast-moving, start-up environment. OTHER GREAT STUFF: • Benefits: Parity offers a comprehensive health benefits package - health is wealth!, • Flexible work environment: This role will be a hybrid position where you’ll be expected to work from our Midtown Manhattan or Downtown Toronto office at least two days a week and attend in-person meetings, events and other obligations as necessary, • Purpose and Impact: We hire top talent that cares about the social impact and vision, to help make urban living sustainable. It makes a difference to work alongside a group of individuals who are all dedicated and passionate about creating positive change., • Training and development: Each employee has a $1,000 training allowance that can be used however they like, as long as it supports their role or growth within the company. Please note: Visa sponsorship is not available for this position. Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Powered by JazzHR O2V2uO31uR