Information Technology Support Specialist
11 days ago
Buffalo
Job Description These are the fundamental components of the job: • Provide technical knowledge and support for 650+ users in a hybrid work environment across 16 locations, • Triage incoming calls, emails, and helpdesk tickets to assist users, • Document and communicate user need within IT workflows and utilize helpdesk software to maintain and consistently deliver a high-quality experience for users, • Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications., • Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals)., • Support managed print systems, zoom devices, conference room equipment, and network peripherals., • Execute approved remediation steps for endpoint security alerts and vulnerabilities., • Image and deploy workstations, laptops, and phones for office and hybrid associates, • Support BYOD for mobile phones – assist users in setting up mobile applications and setup of email, • Implement technology rollouts and changes for IT related projects, • Troubleshoot authentication issues (Azure AD, Active Directory, MFA, SSO, conditional access)., • Assist with patching, updates, and basic system administrative tasks., • Identify and escalate suspicious activity or potential vulnerabilities., • 3+ years related IT Professional Experience, previous MSP experience preferred, • Experience installing, upgrading, troubleshooting and repairing networked computers, • Proficient knowledge of computer applications (Microsoft 365, Adobe, Windows OS, Active Directory, MS Office, Exchange online, Edge, Chrome, etc.), helpdesk software, anti-virus, and remote-control software, • Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN), • Ability to diagnose and resolve software and hardware issues, • Ability to learn and support new applications, • Strong problem solving, troubleshooting, time management, documentation, and research skills, • Ability to work well and coordinate in a team environment, • Capability to work efficiently and retain knowledge, • Precise verbal and written communication skills, • We are not a call center environment, • We achieve success by building genuine relationships together, with our teams and clients, • We are a family owned insurance broker (70+ years!), • We are deeply committed to the communities we serve and love to get involved, • Competitive salary and referral bonuses!, • Expansive Benefits (Medical, Dental, Vision—and SO many more), • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!, • Company 401K contribution received starting Day 1 (for participants 21+ years old), • Educational support, career development, and growth opportunities, • Job Security (we’ve never had a lay-off, even during the pandemic), • Flexibility, including hybrid schedules! Business hours 8am-4:30pm, • Comfortable, family-oriented culture, with an emphasis on work life balance, • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities), • Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.