Assistant General Manager/ Operations Manager
23 days ago
Newark
Job Description This position is being recruited in support of a pending Essex County paratransit contract opportunity. Employment is contingent upon First Student being awarded the contract. Candidates may be contacted and interviewed prior to the contract award; however, an employment start date will not be confirmed until the award and implementation timeline are finalized. Assistant General Manager / Operations Manager $90,000 - $100,000 DOE Why First Student? At First Student, our operations leaders are responsible for delivering safe, reliable, and efficient transportation service while supporting employees and maintaining strong customer relationships. The Assistant General Manager/Operations Manager will help lead the Essex County Paratransit operation, supporting a 47-vehicle community transportation program and assisting with the day-to-day management of employees, service delivery, dispatch, scheduling, fleet operations, customer service, and regulatory compliance. About the Role The Assistant General Manager/Operations Manager supports the overall management of the Essex County Paratransit operation and works closely with the General Manager and other local leaders to ensure transportation services are delivered safely, efficiently, and in accordance with contractual and regulatory requirements. This position provides hands-on operational leadership across multiple areas of the business, including employee supervision, dispatching, scheduling, fleet coordination, customer service, and personnel management. The successful candidate will bring significant supervisory or management experience in paratransit, community transportation, public transportation, logistics, fleet management, or a closely related transportation environment. What You'll Do • Support the day-to-day management of the Essex County Paratransit operation., • Assist with oversight of transportation service delivery, including dispatching, scheduling, routing, and daily operations., • Supervise employees and provide day-to-day direction, coaching, and performance management., • Support driver, dispatcher, customer service, and operational staff., • Monitor service performance and help address operational issues as they arise., • Coordinate with maintenance and fleet teams to support vehicle availability and service reliability., • Help manage fleet operations and ensure vehicles are appropriately assigned and available for service., • Support customer service activities and assist with the resolution of passenger or client concerns., • Monitor regulatory and company compliance requirements., • Assist with employee scheduling, staffing, attendance, and other personnel-management responsibilities., • Support safety initiatives and operational compliance programs., • Assist with service disruptions, emergencies, and other operational events., • Review operational data and performance trends and help develop corrective actions or process improvements., • Work closely with the General Manager and other leadership to maintain strong operational performance., • Help promote employee engagement, accountability, teamwork, and a positive work environment., • Perform additional operational and management responsibilities as required.What You'll Bring, • Minimum of five years of progressively responsible supervisory or management experience in one or more of the following: Community transportation Paratransit Demand-response transportation Public transportation Logistics Fleet management a closely related transportation field, • Demonstrated experience with: Transportation operations Employee supervision Customer service Scheduling Dispatching Fleet operations Regulatory compliance Personnel management, • Strong leadership and employee-management skills., • Ability to manage multiple operational priorities in a fast-paced environment., • Strong written and verbal communication skills., • Strong problem-solving and decision-making ability., • Ability to work effectively with drivers, dispatchers, customers, management, vendors, and community partners., • Strong organizational and time-management skills., • Ability to support operational improvements and maintain consistent service performance.Work Environment, • Position is full-time and on-site., • Role will involve work in office, dispatch, vehicle, and transportation operating environments., • Must be able to respond to operational issues and changing service needs throughout the workday., • Additional availability may be required based on operational needs, emergencies, or service disruptions.Why Join Our Team? This role provides the opportunity to help lead a major paratransit operation while directly influencing employee performance, customer service, operational efficiency, and service reliability. If you have significant transportation management experience and enjoy leading fast-paced operations, we encourage you to apply and join First Student. Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. \nCompany Description About us An industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America. Industry leader We safely operate more than one third of all contracted school buses in North America. Together our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon. We operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces. Innovation We were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling. Passionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route. Awards & recognition We won the Occupational Excellence Achievement Award from the National Safety Council two years in a row. Dedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America. Teamwork and trust It takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners. We’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience. Our culture We live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve. Safety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives. Learning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future. Making a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day. Careers for all – We’re an Equal Opportunity Employer and an Employer of Choice. By consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference. About us\r\nAn industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America.\r\n\r\nIndustry leader\r\nWe safely operate more than one third of all contracted school buses in North America.\r\nTogether our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon.\r\nWe operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces.\r\n\r\nInnovation\r\nWe were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling.\r\nPassionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route.\r\n\r\nAwards & recognition\r\nWe won the Occupational Excellence Achievement Award from the National Safety Council two years in a row.\r\nDedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America.\r\n\r\nTeamwork and trust\r\nIt takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners.\r\n\r\nWe’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience.\r\n\r\nOur culture\r\nWe live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve.\r\n\r\nSafety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives.\r\nLearning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future.\r\nMaking a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day.\r\nCareers for all – We’re an Equal Opportunity Employer and an Employer of Choice.\r\nBy consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference.
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