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Overview: Sub-Acute, Long-Term Care is a sector of healthcare exploding with potential and work-life balance flexibility (no on call or weekends)! We are seeking a Full Time (40 hours per week) provider for our Casa de Oro Center located in Las Cruces, NM. This position can be filled by a nurse practitioner or physician assistant. New grads are welcome to apply. The base salary range for this position is $115,000 - $125,000 / year, plus our no-cap incentive compensation productivity bonus. AlignMed Partners is a national medical group dedicated to improving health outcomes among residents of skilled nursing and senior living facilities. Our physicians, nurse practitioners (NPs) and physician assistants (PAs) are supported by a clinical leadership team with a decades-long track record of excellence in post-acute and long-term care. At AlignMed, we believe in a better quality of life for all. Our mission is to elevate healthcare outcomes for our patients, providers, and partners. In living out our mission, we embrace the following pillars in our day-to-day operations. Responsibilities: The Advanced Practice Provider reports directly to the Director of Clinical Practice and/or the Area Clinical Practice Manager. The Advanced Practice Provider collaborates on-site with the Center Leadership Team for center specific goals and priorities. The Advanced Practice Provider collaborates with the Medical Director and/or Attending Physician for patient specific medical care. The Advanced Practice Provider provides primary and urgent care services to nursing center residents in collaboration with the other medical providers in the center. The Advanced Practice Provider works collaboratively with Center Leadership to achieve AlignMed Partners mission of improving the lives we touch through the delivery of high quality health care and everyday compassion. Qualifications: The Advanced Practice Provider must be a graduate from an accredited School of Nursing program, licensed as a registered nurse, certified as a Nurse Practitioner by being a nursing graduate from an accredited Nurse Practitioner Program with a Master's Degree in Nursing and have a concentration and specialty track of Older Adult and/or Family Nurse Practitioner (FNP). Will consider other concentrations/specialty tracks based on experience and business need. The Physician Assistant must be a graduate from a program accredited by the ARC-PA and take the PA National Certifying Exam (PANCE) to use the PAC designation. PA state licensure required. NCCPA certification required. A minimum of two years experience working with adult or geriatric population is preferred. In states where practice allows; APRN with an unrestricted professional license and DEA, for each state in which they practice. PA with an unrestricted professional license and DEA for each state in which they practice. Benefits: Perks *Comprehensive 90-day training program and continued support *New and recent graduate mentorship and clinical education program *Opportunities for advancement: career ladder, clinical lead, and specializations in wound or palliative care services *Free subscription to UpToDate and Center to Advance Palliative Care (CAPC) *Access to Nabla, an ambient AI assistant designed to help clinicians streamline clinical documentation by generating comprehensive clinical notes in seconds Benefits *Yearly average of thirteen thousand per year in bonus through our no-cap Incentive Compensation Program (for providers working 40 hours per week) *Relocation bonus for eligible candidates. Eligibility will be determined by distance, experience, and priority *Health, Dental, and Vision plans *100% employer-paid ArmadaCare Plan: supplemental plan which provides reimbursement for many out-of-pocket medical, wellness, and pharmacy expenses, with an eight thousand max reimbursement for designated expenses and tiered pharmacy reimbursements for single and family plans *Paid Time Off, 6 Paid Holidays, Paid Sick Time, Bereavement Leave *Continuing Medical Education time off and reimbursement allotments *Reimbursement for licensing renewal costs and 100% paid for Malpractice Insurance *401(k) plan and company-paid group life insurance Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Eligibility for full-time benefits requires a minimum of 30 hours per week. Certain benefits, including Health plans, are not available to part-time employees working between 16 and 29 hours per week Posted Salary Range: USD $115,000.00 - USD $125,000.00 /Yr.

Join Our Team at Walgreens as a Pharmacist! Why Walgreens – For You, For Your Family, For Your Future At Walgreens, pharmacists are medication experts and trusted healthcare providers reshaping the future of patient-focused care. With industry-leading resources, career advancement opportunities, and a strong commitment to work-life balance, we invest in you so you can invest in your patients. For You – Competitive Pay & Flexible Scheduling • Competitive pay – Competitive wage offered based on geography and other business-related factors, • Paid Time Off (PTO) – Available after three months of service (subject to state law) because work-life balance matters, • Flexible scheduling - Flexible scheduling options to fit your lifestyleFor Your Family – Comprehensive Health & Wellness Benefits, • Comprehensive benefits package including medical, prescription drug, dental, vision, disability and life insurance for qualifying team members. Plus free flu shots for all team members and other voluntary benefits, • 365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs, • Family-forming support - Walgreens provides financial support for fertility treatments, including medical procedures and prescription medications. Eligible team members can also receive reimbursement for qualified adoption and surrogacy-related expensesFor Your Future – Growth, Education & Exclusive Perks, • Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions, • Walgreens University – Free training, certifications, and leadership development, plus tuition discounts at 30+ universities, • Employee discounts – 25% off Walgreens brands and 15% off national brands, plus exclusive savings on electronics, travel, and more, • 401(k) with company match – Contribute to your retirement, and Walgreens provides matching contributions after one year and 1,000 hours of service. Additionally, Walgreens matches qualifying student loan payments as if they were 401(k) contributionsWhat You’ll Do, • Provide compassionate, expert-level pharmacy consulting services to patients, • Educate and consult patients on medication usage, side effects, and cost-effective options, • Deliver clinical healthcare services, including immunizations, diagnostic testing, and medication therapy management, • Ensure medication safety through accurate compounding, dispensing, and regulatory compliance, • Mentor and train pharmacy team members in a collaborative and supportive environmentWho You Are, • Patient-focused & service-driven – You’re committed to making healthcare personal, • A collaborative team leader – You support, inspire, and uplift those around you, • A lifelong learner – You stay ahead of industry advancements and professional growth, • A problem-solver – You navigate challenges, from insurance claims to medication management, with easeApply Today & Build Your Future with Walgreens! This is more than just a job—it’s a career with purpose. See below for more details! About Us Founded in 1901, Walgreens (_) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications • BS in Pharmacy or Pharmacist Degree from an accredited educational institution., • Current pharmacist licensure in the states within the district., • Certified Immunizer or willing to become an immunizer within 90 days of hire. Preferred Qualifications • At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here _. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Pharmacist - $60.90/hr-$82.30/hr

Join Our Team at Walgreens as a Pharmacist! Why Walgreens – For You, For Your Family, For Your Future At Walgreens, pharmacists are medication experts and trusted healthcare providers reshaping the future of patient-focused care. With industry-leading resources, career advancement opportunities, and a strong commitment to work-life balance, we invest in you so you can invest in your patients. For You – Competitive Pay & Flexible Scheduling • Competitive pay – Competitive wage offered based on geography and other business-related factors, • Paid Time Off (PTO) – Available after three months of service (subject to state law) because work-life balance matters, • Flexible scheduling - Flexible scheduling options to fit your lifestyleFor Your Family – Comprehensive Health & Wellness Benefits, • Comprehensive benefits package including medical, prescription drug, dental, vision, disability and life insurance for qualifying team members. Plus free flu shots for all team members and other voluntary benefits, • 365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs, • Family-forming support - Walgreens provides financial support for fertility treatments, including medical procedures and prescription medications. Eligible team members can also receive reimbursement for qualified adoption and surrogacy-related expensesFor Your Future – Growth, Education & Exclusive Perks, • Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions, • Walgreens University – Free training, certifications, and leadership development, plus tuition discounts at 30+ universities, • Employee discounts – 25% off Walgreens brands and 15% off national brands, plus exclusive savings on electronics, travel, and more, • 401(k) with company match – Contribute to your retirement, and Walgreens provides matching contributions after one year and 1,000 hours of service. Additionally, Walgreens matches qualifying student loan payments as if they were 401(k) contributionsWhat You’ll Do, • Provide compassionate, expert-level pharmacy consulting services to patients, • Educate and consult patients on medication usage, side effects, and cost-effective options, • Deliver clinical healthcare services, including immunizations, diagnostic testing, and medication therapy management, • Ensure medication safety through accurate compounding, dispensing, and regulatory compliance, • Mentor and train pharmacy team members in a collaborative and supportive environmentWho You Are, • Patient-focused & service-driven – You’re committed to making healthcare personal, • A collaborative team leader – You support, inspire, and uplift those around you, • A lifelong learner – You stay ahead of industry advancements and professional growth, • A problem-solver – You navigate challenges, from insurance claims to medication management, with easeApply Today & Build Your Future with Walgreens! This is more than just a job—it’s a career with purpose. See below for more details! About Us Founded in 1901, Walgreens (_) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications • BS in Pharmacy or Pharmacist Degree from an accredited educational institution., • Current pharmacist licensure in the states within the district., • Certified Immunizer or willing to become an immunizer within 90 days of hire. Preferred Qualifications • At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here _. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Pharmacist - $60.90/hr-$82.30/hr

Overview: At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive. With over four decades of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities, outpatient clinics, and home-based care. We're proud to deliver personalized care exactly where and when it's needed most. Join an industry-leading team that restores hope and makes a lasting impact. If you're passionate about making a meaningful difference and want to be part of the future of rehabilitation and wellness, Powerback is the place for you. Why Powerback? • Benefits: We offer Medical, Dental, and Vision plans to Full-Time team members. We offer Dental and Vision to Part-Time team members., • Paid Time Off: We offer generous paid time off to Full-Time and Part-Time team members., • Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field., • Continuing Education: Keep growing with free CEUs through Medbridge., • H-1B Visa & Relocation Assistance: We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role., • Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development program. Responsibilities: As an Occupational Therapist, you help patients get well. You are the person who can bring their power back. In doing this, you will assess patient needs, develop their recovery plans, and deliver occupational therapy. You're a healer and a helper, which is why you got into this line of work. You're equally adept at addressing the whole patient and seeing them as an individual. You know your goal is the design of a program that will restore, reinforce, and enhance their physical abilities and independence. You're adaptable to the needs of the patient and can find joy in the variety of the work and the settings. You're a teammate and are looking for collaboration with your peers, but you're also happy to make referrals to help your patient get the care they need to thrive. You know that being an Occupational Therapist means you're a teacher who can train patients and caregivers on the skills they need to promote independence and productivity. If this sounds like you, we'd love to meet you! Working in a company that values growth and understands what it means to be a caregiver is refreshing. Our CEO is a former staff therapist. We offer growth, paths forward, and we are committed to patient-centered care. We are growing, stable, and need people like you, who have a calling to help people thrive. Isn't it time for you to work with a team where 86% of them know and feel their work makes a difference? So much so, we're certified as a 2023 Great Place to Work. Powerback has streamlined our hiring process: Applying takes 3 minutes, give or take. You'll hear back from us within 1 business day. If you meet the qualifications, a recruiter will call you for a 10-minute conversation within 2-3 business days, depending on your availability. You will then be presented to the hiring manager. The hiring manager will reach out within a business day to schedule the interview. This all happens within 1-5 business days from the phone screen. After your interview, the hiring manager makes a quick decision. We aim to accomplish this within the week. If the hiring manager wants to move forward, you will hear from us within a business day, because we are excited to get you started! Location/work environment: In facility Reporting structure: Reporting to Director of Rehab Qualifications: They must have a Bachelor's degree in an occupational therapy curriculum accredited by ACOTE standards. They must have initial registration from the National Board for Certification in Occupational Therapy. • The Occupational Therapist must hold a valid and unencumbered occupational therapy license as required in the state of practice. Posted Salary Range: USD $40.00 - USD $55.00 /Hr. Bonus: USD $10,000.00

House Supervisor PRN Med Surge (Bariatric, Orthopedics and Oncology) Shift: Full Tine, 3x12's, Night Shift 7pm-7am Your experience matters At Memorial Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Department/Unit Summary This role serves as the responsible supervisor for Memorial Medical Center during non-business hours, ensuring safe, efficient patient care and compliance with hospital policies and clinical practice standards. The supervisor oversees all MMC personnel on evenings, nights, weekends, and holidays; conducts frequent organizational rounds; and directs nursing staff in response to patient care needs, crises, and fluctuating patient activity. Key duties include coordinating bed placement, monitoring staffing and productivity, maintaining scheduling databases, and facilitating discharge planning in the absence of Patient Care Management. The position collaborates with multiple departments, manages after-hours O.R. scheduling, activates on-call teams for emergencies, coordinates with detention facilities, ensures regulatory compliance related to EMTALA and organ donation, and communicates significant issues to the Administrator on-call while documenting and reporting disciplinary concerns as needed. How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. You will provide after-hours leadership, functions as a resource person for staff, assists in patient care, and is responsible for overall quality of patient care in the facility. Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: • $15,000 sign-on bonus for full time, • Relocation assistance, • Shift differentials, • Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts, • Competitive paid time off and extended illness bank package for full-time employees, • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage, • Tuition reimbursement, loan assistance, and 401(k) matching, • Employee assistance program including mental, physical, and financial wellness, • Professional development and growth opportunities Qualifications and requirements • License/Education: Applicants should have a current state RN license and possess an associate's degree from an accredited nursing school., • Certification: Basic Life Support (BLS) certification required up on hire. ACLS and PALS preferred., • Experience: One year of experience in Med Surge or ER requires. About our Health System Memorial Medical Center is a 199 bed acute hospital located in Las Cruces, NM and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Overview: William Charles Electric, a MasTec Company, is in search of Project Managers I or II to support our Clean Energy & Infrastructure Power Delivery Group. The Project Manager will be responsible for managing substation & transmission line electrical construction projects within the clean energy (wind & solar) markets from pre-construction to completion, while ensuring the project remains on schedule and within budget. Travel & Location: You can be based anywhere in the United States. This is a traveling position encompassing work sites in the assigned project area (Missouri, Indiana, Illinois). You have the potential to be placed on a project site located in any state throughout the US. We offer designated per diem in addition to base pay to support and help you cover living expenses during the travel rotation. A company vehicle and fuel card will be provided. Must be capable of up to 75% travel (e.g. 3 weeks or 15 days per month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. Company Overview With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management, and mining and materials production, we have the expertise to help our customers complete their most complex projects. William Charles Construction is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor). Responsibilities: • Establish site specific safety requirements in partnership with the safety team to ensure programs and policies are established and executed., • Establish a Project Execution Plan in cooperation with the pre-construction and operations personnel to facilitate contract management/compliance, resource planning and tracking, procurement requirements, and critical path schedule management., • Financial monitoring and reporting including cost monitoring, cost and revenue projections, change order logs, under/over-billing reports, invoicing. Maintain Project records., • Manage the procurement of materials and subcontracts to include on-site management and, receiving, progress reporting, invoicing and committed cost management., • Submit monthly cost to complete projections., • Pre-construction planning with project team. Estimate review to understand strategies, risks, and opportunities., • Review and procure any permits or licensing required., • Project documentation including submittals, RFI’s, meeting minutes, work plans., • Communication, both written and verbal, with contracting party’s and owner’s representatives., • Project closeout including final documentation, invoicing, retainage release., • Building relationships in local marketplaces., • Interaction with project team, business leaders, and management., • Other duties as assigned. Qualifications: Project Manager I • High School diploma or equivalent required (Bachelor’s Degree in Electrical or Mechanical Engineering, Construction Management, or related field. preferred). A combination of education & experience will be considered in lieu of a degree., • 3 to 5 years of Medium/High Voltage substation and transmission line construction industry experience/knowledge of construction techniques, estimating and construction management. Project Manager II • High School diploma or equivalent required (Bachelor’s Degree in Electrical or Mechanical Engineering, Construction Management, or related field. preferred). A combination of education & experience will be considered in lieu of a degree., • 5+ years of Medium/High Voltage substation and transmission line construction industry experience/knowledge of construction techniques, estimating and construction management. Knowledge/Skills/Abilities • Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the Company’s Zero Injury principles, • Experience with Project Management systems, such as Procore, Build2Win, MS Project and/or P6 and, HCSS, • Strong analytical skills. Comfortable with Microsoft processing tools including MS Word and Excel., • Ability to read and understand contracts., • Detail oriented, good organization skills., • Ability to communicate well with others, both written and orally., • Strong leadership skills and experience managing project teams., • Functional knowledge of job cost accounting., • Thorough understanding of CPM scheduling., • Must be capable of up to 75% travel (e.g. 3 weeks or 15 days per month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. What's in it for you: Financial Wellbeing • Compensation $110,000-$150,0000 / year, commensurate with experience, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount, • Discounted National Gym Membership Network Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. #LI-DS1 #LI-Remote Appcast (For Export): #appred

CAREER OPPORTUNITY OFFERING: • Bonus Incentives, • Paid Certifications, • Tuition Reimbursement, • Comprehensive Benefits, • Career Advancement, • This position will pay between $29.75 and $32.70/hr based on experience Specialized Coders Wanted—$3,000 Sign‑On Bonus Awaits -- We are seeking candidates with experience in Cardiology, Vascular or Thoracic Surgery specialties. The Specialized Coder is a certified coder with expert knowledge in physician coding for Cardiology, Cardiovascular Thoracic Surgery or Vascular Surgery. This position is responsible for reviewing physician charges to accurately code encounters, correct coding edits, and assist with research for denied claims. The Specialized Coder's role also includes tracking, trending coding issues, mentoring/training other coders, and supporting provider education. Job Responsibilities: Code claims directly from the medical record/operative report according to coding guidelines. Accurate and timely completion of work queues as assigned. Track and identify trends within charge review and follow up work queues and assist leadership in the resolution of those trends and/or educational needs. Assists with research of denied claims. Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations. Must be able to achieve individual quality and productivity performance metrics in daily duties as set by coding leadership. Provide and/or assist with provider education, as well as the development of educational tools. Communicates professionally with physicians, management, and peers. Participates in all educational activities including coding meetings/calls necessary to provide information relating to coding and compliance. Remains abreast of changes to current payer guidelines, Correct Coding Initiative edits, and Local/National Coverage Determinations for accuracy in Coding and mentors team members regarding coding guidelines and accuracy. Assists with training of other coders. Takes initiative for learning new skills and willingness to participate and share expertise on projects, committees and other activities as deemed appropriate. Demonstrates personal responsibility for job performance. Extensive knowledge/experience in physician coding with expert knowledge in a specific coding specialty and the ability to provide education/support to coding team and providers. Possible travel for education sessions, CME events, etc. as defined by Physician Revenue Cycle Leadership. Required Experience: 3+ years of coding experience Extensive knowledge/experience in physician coding with expert knowledge in Cardiology, Cardiovascular Thoracic Surgery or Vascular Surgery coding specialty and the ability to provide education/support to coding team and providers. Knowledge of Medical Terminology, ICD-10-CM, CPT, and HCPCS. PC and Computer application knowledge and experience. Navigational and basic functional expertise in Microsoft business software (Excel, Word, PowerPoint). Excellent organization skills, communication, time management, trouble shooting and problem solving. Ability to multi-task and prioritize needs to meet short- and long-term timelines. Experience with EPIC and previous use of coding software tools. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Minimum Education: High School Diploma or GED Required Certifications: Candidate must have and keep current at least one of the following professional certifications (CPC, preferred with the addition of CCVTC and/or CIRCC): • CPC (Certified Professional Coder), • CCS (Certified Coding Specialist), • RHIA (Registered Health Information Administrator), • RHIT (Registered Health Information Technician) #LI-HB1 #Remote

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $24.65 - $27.10/hr based on experience • We are seeking candidates with experience in at least one of the following; Cardiology, Ortho, Podiatry, Radiology Oncology, OBGYN, Gynecology Oncology, Behavioral Health, RHC, Urology, Nephrology, Vascular, Neurosurgery and General Surgery. * The Forensic Coder is a certified coder with expert knowledge in front and back end coding. This position is responsible for root cause analysis of trending front and/or back end identified coding opportunities; internal and external coding/documentation education; supporting and at times leading coding opportunity improvement projects. This position will also perform and/or assist with special coding projects as determined by leadership. Job Responsibilities: Complete root cause analysis of identified front and/or back end coding opportunities as assigned. Support/lead opportunity improvement projects as assigned. Research and provide coding guidance for new client service lines/services. Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations. Maintain workflow/process knowledge of each functional area of coding. Provide and/or assist with provider education, as well as the development educational tools. Communicates professionally with physicians, management, and peers. Participates in all educational activities including coding meetings/calls necessary to provide information relating to coding and compliance. Remains abreast of changes to current payer guidelines, Correct Coding Initiative edits, and Local/National Coverage Determinations for accuracy in Coding and mentors team members regarding coding guidelines and accuracy. Assists with training of other coders. Takes initiative for learning new skills and willingness to participate and share expertise on projects, committees and other activities as deemed appropriate. Demonstrates personal responsibility for job performance. Other duties as assigned by Manager/Supervisor. Possible travel for education sessions, CME events, etc. as defined by Physician Revenue Cycle Leadership. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Experience We Love: Minimum of 4 years coding experience required, 5 years preferred Extensive knowledge/experience in physician front end and back end coding with expert knowledge in a multiple coding specialties and the ability to provide education/support to coding team and providers as well as strong analytic skills. Knowledge of Medical Terminology, IDC-10, CPT, and HCPCS. PC and Computer application knowledge and experience. Navigational and basic functional expertise in Microsoft business software (Excel, Word, PowerPoint). Excellent skills of organization, communication, time management, financial analysis, written policy, trouble shooting and problem solving. Ability to multi-task and prioritize needs to meet short and long term timelines. Mobile phone access with adequate data to handle business needs is required. Experience with EPIC and previous use of coding software tools. Dual Certification. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Minimum Education: High School Diploma or GED Required Certifications: AAPC or AHIMA Coding Certification: CPC or CCS #LI-HB1 #LI-REMOTE

Overview: The Sr. Project Engineer role will oversee and execute the project controls and management of a multiple discipline, EPC project. Your main functions will include (but not limited to) responsibility for the full scope of the project such as direct support to a Sr. Project Engineer installed quantity monitoring, contract administration, project planning and scheduling, procurement, and project reporting. The Sr. Project Engineer role requires interfacing with all areas affected by the project including the client(s), engineering/design, subcontractors, distributors, equipment vendors, and the ongoing strategic communication with project management regarding the status of the project. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 90% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Represent in a professional manner in all client interaction activities., • Provide the client with contract required reports (weekly, monthly, schedule.), • Champion Corporate Safety Plan and help develop the site-specific safety plan., • Create quantity calculation formulas to accurately determine percentage of completed/installed materials., • Develop a process for the creation and review of work plans and work packages., • Provide support to ensure the site quality plan is communicated and all inspections and quality documentation is being completed on time and assembled for final turn over., • Manage the compilation, processing, and customer approval of daily labor timesheets., • Review and train people the correct usage of Job Safety Analysis (JSA’s), • Lead jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training., • Track material deliveries and develop procurement status report., • Plan, schedule, and coordinate work groups on the jobsite., • Direct other to perform material takeoffs from drawings, specifications, and other contract documents., • Perform complex engineering calculations and technical drafting to support field operations., • Direct Field Engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use., • Review field issued purchase orders and subcontracts, prepare material buyout take offs from issued for construction drawings., • Direct home office performed procurement and subcontract administration functions., • Provide field support and supervise subcontractor operations., • Manage all project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), submittal, transmittal, memorandums, and other contract required correspondence., • Create and closely monitor project controls such as productivity tracking including Average labor rate, indirect scheduling, equipment schedule and log, risk, and opportunity log, etc., • Create and maintain master project schedule., • Generate change orders and as-built data to be reviewed by the Project Manager., • Drive the planning process through the master schedule, 6-week, 3-week, 1-week, and manpower curves., • Administering Accounting/Job Costs/Work in Progress (WIP) Updates: Learn and Assist the Project Manager with these activities., • Lead the budgeting process of taking the Estimate and converting it to the Standard Phase codes., • Alert Project Manager and Home Office of trends regarding labor, material, subcontractor and equipment costs., • Accurately manage the cost forecasting process for entire project (labor, materials, subcontractors, equipment.), • Identify trends and suggest corrective actions when needed., • Establish the cashflow forecast and curve to ensure positive cashflow for the project., • Act as primary company representative in the absence of or as directed by Project Manager., • Know all of the provisions, terms and scope of the Prime contract., • Develop and prepare Schedule of Values and all Invoices to customer., • Manage, lead direct reports, and mentor. SUPERVISORY: • Support a crew of 100 people for short periods if needed., • Lead/Direct a team of 1 or more Field Engineers., • Oversee and manage all the field office staff, which could include engineers, office manager, document control, schedulers, procurement, warehouse, and other support personnel on the project. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree in engineering, construction management, or related., • 7 plus years’ experience as a Field Engineer or similar role. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Ability to read, analyze and identify discrepancies on engineering plans, specifications, and contract documents., • Provide constructability and cost saving alternatives at design phase of project., • Ability to freely access all points of a construction site in wide-ranging climates and environment., • Highly motivated, with a demonstrated passion for excellence and taking initiative., • Strong work ethic, willing to do what it takes to get the job done right the first time., • Demonstrated commitment to ethics and integrity., • Passion for safety, with the ability to help us ensure that nobody gets hurt., • Leader with the ability to delegate work and provide support as needed to meet deadlines, goals, and objectives., • Willing to travel extensively and relocate to the next project location for an extended period (typically 6-12 months.), • Other may duties may be assigned, • Maintain in-depth relations with all members of their team and your supervisor. PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. What's in it for you: Financial Wellbeing • Competitive pay of $130,000 - $160,000 per year with ongoing performance review, project completion bonus opportunity and merit increases., • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appflash

Overview: The Quality Inspector (EI&C) will report to the site Quality Manager or Sr Quality Manager, EI&C as applicable, and indirectly to the Corporate Quality Manager, and will be responsible for conducting and documenting inspections in accordance with approved Inspection and Test Plans (ITPs). Quality Inspectors will ensure all reports are being documented accurately, legibly, and traceable to their locations in the field with minimal error in reporting. Quality Inspectors will be required to effectively communicate and develop positive working relationships with the owner, owner’s representative, and the Company’s site supervision, in order to facilitate the quality objectives. TRAVEL: Travel required up to 100%. Position requires presence directly on the Project Site location. The first project is in Lubbock, Texas. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Familiarity with a broad range of general construction processes and nomenclature including testing laboratory protocols and procedures, • Familiarity with evaluation of materials for submittal, suitability for area classifications and use., • Review of subcontractor submittals, quality manuals, ITP’s and other quality documents., • Methodical and detail-oriented to assist the project team in assuring that Project QC documentation is complete and procedures are followed to ensure issues are closed and project risk is mitigated., • Ability to read and understand construction plans and specifications including identification of errors, contradictions or redundancies for resolution by others., • _Conduct regularly scheduled QA/QC meetings, review logs of Deficiencies, Punch List, and other items required and maintain documentation and meeting minutes within job folder, • _Prepare reports on inspection activities, • Scheduling of inspection activities in conjunction with various local, state, governmental agencies and 3rd party testing., • Understand and be able to identify difference between Project Specifications and Standard Codes and when project specific requirements do not meet minimum codes, administer appropriate expectations of codes as necessary to protect MasTec Industrial interests., • Consult with Project Management when encounter issues or concerns beyond level of expertise., • Knowledge of applicable codes and standards, • Maintain a professional attitude and appearance, • Other duties as assigned, • Stay up-to-date on job related certifications Qualifications:, • Minimum of 3 years of experience in a QA/QC role. Education towards an engineering or technical degree may be substituted in lieu of required work experience., • Must have extensive working knowledge and be able to proficiently navigate and interpret the codes and standards, specifically demonstrating full working knowledge and understanding of NEC, ICC, and NETA requirements, • Must hold a state-level journeyman license or master electrician license or demonstrate proof of previously holding electrical licenses, unless substituting engineering or technical degrees, • Preferred certifications from ICC, NICET, NFPA, and NETA, • Minimum of 7 years required in an industrial or oil and gas construction environment., • Training and practical knowledge of all construction trades, • Prior proven experience leading projects and teams in an Industrial setting, • Extreme proficiency in Microsoft Office applications, including Outlook, Excel, Word, SharePoint, Teams, and Power Point, • Demonstrated experience with construction management software platforms, • Proven capabilities with Bluebeam Revu, • Preferred experience with Smartsheet and InEight software KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • _Be knowledgeable of MIC Health and Safety programs and project specific regulations., • Write reports, business correspondence and document quality related issues and activities, • Effectively present information and respond to questions from project managers, superintendents, clients, customers and the general public, • Effectively communicate and develop positive working relationships with the owner, owner’s representative, and the Company’s site supervision, in order to facilitate the quality objectives, • Work independently and productively, ensuring the resources assigned to the project are adequate and properly trained for the task, • Be self-motivated and capable of taking initiative, • Apply critical thinking skills to establish effective corrective actions for causal factors of quality incidents, • Possess diplomatic skills for addressing Quality and Safety issues with both internal and external parties, • Excellent verbal, written and interpersonal skills., • Other may duties may be assigned PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals. What's in it for you: Financial Wellbeing • Compensation $49 - $58 per hour, commensurate with experience., • Competitive pay with ongoing performance review and merit increase, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Clinical Nutrition Manager (Registered Dietitian) at Memorial Medical Center, Las Cruces, NM Starting salary $78-82k (Negotiable based on experience) + $3,000 sign-on bonus. Extra benefits include paid CDR and state licensure fees with FREE monthly CEUs offered! Manage all aspects of hiring, scheduling, training, coaching, and counseling for a team of 2+ registered dietitians Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Complete nutritional assessments and provide interventions using evidence-based practices for both inpatient and outpatient care Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs Providing nutritional support training for the patient service ambassador team Manage clinical QAPI projects and plans and collaborate with other departments to achieve goals Document assessment of patients with nutritional goals and interventions in the medical record Communicate with physicians and clinical staff on patients’ nutritional status Manage physician orders for therapeutic diets and supplements Attend patient rounds and maintain clinical nutrition policies to support regulatory compliance Requirements Registered Dietitian with Commission of Dietetic Registration and licensed dietitian as required per state regulations Bachelor’s or Master’s degree in Food and Nutrition or related field 3+ years of experience in a related field Knowledge of regulatory standards Computer experience with word processing, spreadsheets, and various software Skills Interpersonal Skills: Ability to interact with individuals of all backgrounds Communication: Effective written, spoken, and non-verbal communication Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. App-RD

Registered Dietitian at Memorial Medical Center-Las Cruces Starting salary $65,000 (Negotiable based on experience) + $3,000 RD sign-on bonus. Registration Eligible candidates accepted! Extra benefits include paid CDR and state licensure fees and up to 18 free CEUs annually! Complete nutritional assessments for all patients/residents to create care plans with nutritional goals Provide education to patients/residents, families, nursing, dietary service, and other community staff on issues regarding special diets and patient/resident dining needs Document assessment of patients/residents with nutritional goals and interventions in the medical record Review and approve patients’/residents' daily menu, snack, and supplement programs Communicate with physicians and clinical staff on patients’/ residents’ nutritional status Attend resident rounds and nutrition meetings, and maintain clinical nutrition policies to support regulatory compliance Skills Interpersonal Skills: Ability to interact with individuals of all backgrounds Communication: Effective written, spoken, and non-verbal communication Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements Registered Dietitian with the Commission of Dietetic Registration and licensed dietitian as required per state regulations Bachelor’s or Master’s degree in Nutrition & Dietetics or related field Knowledge of regulatory standards Computer experience with word processing, spreadsheets, and various software What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, dietary services, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. App-RD

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a people person who enjoys helping others and finding solutions? Do you stay calm under pressure and take pride in delivering excellent customer service? If so, we'd love to hear from you! \n We're looking for Customer Service Advisors to join our growing team. In this role, you'll assist customers with a variety of inquiries, resolve issues efficiently, and ensure every interaction leaves a positive impression. You'll play an important role in providing a seamless customer experience while working in a supportive, fast-paced environment. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: Key Responsibilities:\n\n • Respond to customer inquiries via phone, email, or chat.\n, • Provide accurate information about products, services, and account-related questions.\n, • Resolve customer concerns professionally and efficiently.\n, • Document customer interactions accurately in company systems.\n, • Escalate complex issues when necessary.\n, • Follow company policies, procedures, and quality standards.\n, • Work collaboratively with colleagues to deliver outstanding customer service.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English.\n, • Strong verbal and written communication skills.\n, • Excellent problem-solving and active listening abilities.\n, • Ability to multitask and work in a fast-paced environment.\n, • Previous customer service experience is an advantage but not required.\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a people person who enjoys helping others and finding solutions? Do you stay calm under pressure and take pride in delivering excellent customer service? If so, we'd love to hear from you! \n We're looking for Customer Service Advisors to join our growing team. In this role, you'll assist customers with a variety of inquiries, resolve issues efficiently, and ensure every interaction leaves a positive impression. You'll play an important role in providing a seamless customer experience while working in a supportive, fast-paced environment. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: Key Responsibilities:\n\n • Respond to customer inquiries via phone, email, or chat.\n, • Provide accurate information about products, services, and account-related questions.\n, • Resolve customer concerns professionally and efficiently.\n, • Document customer interactions accurately in company systems.\n, • Escalate complex issues when necessary.\n, • Follow company policies, procedures, and quality standards.\n, • Work collaboratively with colleagues to deliver outstanding customer service.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English.\n, • Strong verbal and written communication skills.\n, • Excellent problem-solving and active listening abilities.\n, • Ability to multitask and work in a fast-paced environment.\n, • Previous customer service experience is an advantage but not required.\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. \n Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Manage inbound and outbound calls in a courteous, timely, and professional manner\n, • Resolve customer issues effectively, aiming for first call resolution\n, • Research internal systems to retrieve missing information and collaborate with other departments as needed\n, • Accurately document customer interactions and process claims\n, • Conduct needs-based conversations to identify the best solutions for customers\n, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to the appropriate personnel when necessary\n, • Participate in training sessions and team meetings to stay current on updates and best practices\n, • Adhere to attendance and scheduling requirements\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Strong written, verbal, and organizational communication skills\n, • Typing speed of at least 20 words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Highly reliable with excellent time management and punctuality\n, • Strong problem-solving, troubleshooting, and follow-up skills\n, • Conflict resolution and negotiation abilities\n, • Customer-focused with empathy, patience, and professionalism\n, • Ability to multitask, self-manage, and stay focused\n, • Team-oriented with a collaborative mindset\n, • Comfortable working in a fast-paced, dynamic environment\n, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. \n Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Manage inbound and outbound calls in a courteous, timely, and professional manner\n, • Resolve customer issues effectively, aiming for first call resolution\n, • Research internal systems to retrieve missing information and collaborate with other departments as needed\n, • Accurately document customer interactions and process claims\n, • Conduct needs-based conversations to identify the best solutions for customers\n, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to the appropriate personnel when necessary\n, • Participate in training sessions and team meetings to stay current on updates and best practices\n, • Adhere to attendance and scheduling requirements\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Strong written, verbal, and organizational communication skills\n, • Typing speed of at least 20 words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Highly reliable with excellent time management and punctuality\n, • Strong problem-solving, troubleshooting, and follow-up skills\n, • Conflict resolution and negotiation abilities\n, • Customer-focused with empathy, patience, and professionalism\n, • Ability to multitask, self-manage, and stay focused\n, • Team-oriented with a collaborative mindset\n, • Comfortable working in a fast-paced, dynamic environment\n, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment r

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you’ll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. \n \n If you’re a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n Key Responsibilities:\n\n • Handle inbound and outbound calls professionally and efficiently\n, • Resolve customer issues on the first call through effective problem-solving\n, • Research and retrieve information across systems to support customer needs\n, • Accurately document and process claims and inquiries\n, • Guide customers through options to find the best solutions\n, • Follow scripts, policies, and procedures while using your training and resources\n, • Maintain confidentiality and handle personal information with care\n, • Escalate complex issues to the appropriate team members\n, • Stay current by attending training sessions and reviewing updates\n, • Adhere to attendance and scheduling expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • 18 years of age or older\n, • High school diploma or equivalent\n, • Strong written and verbal communication skills\n, • Typing speed of at least 20 WPM\n, • Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable with excellent attendance and punctuality\n, • Skilled in troubleshooting and resolving customer concerns\n, • Customer-focused, empathetic, and patient\n, • Able to multitask, stay organized, and work independently\n, • Team-oriented with a passion for helping others\n, • Comfortable in a fast-paced, dynamic environment\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you’ll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. \n \n If you’re a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n Key Responsibilities:\n\n • Handle inbound and outbound calls professionally and efficiently\n, • Resolve customer issues on the first call through effective problem-solving\n, • Research and retrieve information across systems to support customer needs\n, • Accurately document and process claims and inquiries\n, • Guide customers through options to find the best solutions\n, • Follow scripts, policies, and procedures while using your training and resources\n, • Maintain confidentiality and handle personal information with care\n, • Escalate complex issues to the appropriate team members\n, • Stay current by attending training sessions and reviewing updates\n, • Adhere to attendance and scheduling expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • 18 years of age or older\n, • High school diploma or equivalent\n, • Strong written and verbal communication skills\n, • Typing speed of at least 20 WPM\n, • Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable with excellent attendance and punctuality\n, • Skilled in troubleshooting and resolving customer concerns\n, • Customer-focused, empathetic, and patient\n, • Able to multitask, stay organized, and work independently\n, • Team-oriented with a passion for helping others\n, • Comfortable in a fast-paced, dynamic environment\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.\n, • Provide accurate information about products, services, and company policies.\n, • Resolve customer issues and escalate complex cases to supervisors when necessary.\n, • Document all customer interactions in the CRM system.\n, • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.\n, • Follow communication scripts and adhere to company procedures and compliance standards.\n, • Participate in ongoing training and coaching sessions to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Minimum 1 year of experience in a contact center or customer service role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving and multitasking abilities.\n, • Proficiency in using computers and CRM systems.\n, • Fluent in English and Spanish is a plus. \n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.\n, • Provide accurate information about products, services, and company policies.\n, • Resolve customer issues and escalate complex cases to supervisors when necessary.\n, • Document all customer interactions in the CRM system.\n, • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.\n, • Follow communication scripts and adhere to company procedures and compliance standards.\n, • Participate in ongoing training and coaching sessions to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Minimum 1 year of experience in a contact center or customer service role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving and multitasking abilities.\n, • Proficiency in using computers and CRM systems.\n, • Fluent in English and Spanish is a plus. \n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consist

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! \n We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to potential and existing customers\n, • Promote and sell products or services tailored to customer needs\n, • Handle objections and close sales effectively\n, • Meet or exceed sales quotas and performance metrics\n, • Maintain accurate records of sales activities and customer interactions\n, • Follow up on leads and respond to customer inquiries\n, • Stay informed about product updates, promotions, and offerings\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or GED required\n, • Fluent in English and Spanish (spoken and written)\n, • Strong sales and persuasion skills\n, • Excellent communication and negotiation abilities\n, • Ability to work in a fast-paced, target-driven environment\n, • Previous sales or telemarketing experience is a plus\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! \n We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to potential and existing customers\n, • Promote and sell products or services tailored to customer needs\n, • Handle objections and close sales effectively\n, • Meet or exceed sales quotas and performance metrics\n, • Maintain accurate records of sales activities and customer interactions\n, • Follow up on leads and respond to customer inquiries\n, • Stay informed about product updates, promotions, and offerings\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or GED required\n, • Fluent in English and Spanish (spoken and written)\n, • Strong sales and persuasion skills\n, • Excellent communication and negotiation abilities\n, • Ability to work in a fast-paced, target-driven environment\n, • Previous sales or telemarketing experience is a plus\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would c

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering smooth, satisfying experiences for our clients. \n In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Handle inbound calls, emails, or chats from customers.\n, • Provide accurate information about products, services, and billing.\n, • Resolve customer complaints and escalate when necessary.\n, • Maintain detailed records of customer interactions.\n, • Follow company procedures and compliance guidelines.\n, • Meet performance goals related to quality, efficiency, and customer satisfaction.\n, • Participate in training and coaching to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • 1+ years of customer service experience, preferably in a contact center.\n, • Strong communication and interpersonal skills.\n, • Ability to multitask and work in a fast-paced environment.\n, • Familiarity with CRM systems and call center tools.\n, • Fluent in English and Spanish \n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering smooth, satisfying experiences for our clients. \n In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Handle inbound calls, emails, or chats from customers.\n, • Provide accurate information about products, services, and billing.\n, • Resolve customer complaints and escalate when necessary.\n, • Maintain detailed records of customer interactions.\n, • Follow company procedures and compliance guidelines.\n, • Meet performance goals related to quality, efficiency, and customer satisfaction.\n, • Participate in training and coaching to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • 1+ years of customer service experience, preferably in a contact center.\n, • Strong communication and interpersonal skills.\n, • Ability to multitask and work in a fast-paced environment.\n, • Familiarity with CRM systems and call center tools.\n, • Fluent in English and Spanish \n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accom

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you’ll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. \n This is a great opportunity for individuals with a positive attitude and strong people skills. If you’ve worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound calls in a friendly, timely, and professional manner\n, • Resolve customer issues effectively, aiming for first-call resolution\n, • Research internal systems to locate missing information and collaborate with other departments as needed\n, • Accurately document customer interactions and process claims\n, • Engage in solution-focused conversations to identify the best options for customers\n, • Follow scripts, policies, and procedures while using training resources to provide accurate information\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to supervisors or specialized teams when necessary\n, • Attend training sessions and team meetings to stay up to date on systems and procedures\n, • Adhere to assigned schedules and attendance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Strong communication and organizational skills\n, • Typing speed of at least 20 words per minute\n, • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with strong time management\n, • Ability to troubleshoot and follow up on customer issues\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused with empathy, patience, and professionalism\n, • Able to multitask, stay focused, and work independently\n, • Team-oriented with a collaborative mindset\n, • Comfortable in a fast-paced, dynamic environment\n, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you’ll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. \n This is a great opportunity for individuals with a positive attitude and strong people skills. If you’ve worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound calls in a friendly, timely, and professional manner\n, • Resolve customer issues effectively, aiming for first-call resolution\n, • Research internal systems to locate missing information and collaborate with other departments as needed\n, • Accurately document customer interactions and process claims\n, • Engage in solution-focused conversations to identify the best options for customers\n, • Follow scripts, policies, and procedures while using training resources to provide accurate information\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to supervisors or specialized teams when necessary\n, • Attend training sessions and team meetings to stay up to date on systems and procedures\n, • Adhere to assigned schedules and attendance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Strong communication and organizational skills\n, • Typing speed of at least 20 words per minute\n, • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with strong time management\n, • Ability to troubleshoot and follow up on customer issues\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused with empathy, patience, and professionalism\n, • Able to multitask, stay focused, and work independently\n, • Team-oriented with a collaborative mindset\n, • Comfortable in a fast-paced, dynamic environment\n, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for y

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience. If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound and/or make outbound customer calls professionally and courteously., • Assist customers with questions, account inquiries, and general support., • Resolve customer concerns while maintaining a positive experience., • Accurately document customer interactions in company systems., • Meet productivity, quality, and attendance expectations., • Follow company policies and established call procedures., • Maintain confidentiality of customer information., • Collaborate with team members and supervisors to improve customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English., • Strong verbal and written communication skills., • Excellent problem-solving and active listening abilities., • Ability to multitask and work in a fast-paced environment., • Previous customer service experience is an advantage but not required.Nice to Have, • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you friendly, patient, and passionate about helping others? Do you thrive in fast-paced environments and enjoy solving problems? If so, we’d love to have you on our team! \n We’re looking for Customer Service Representatives to deliver exceptional support to our clients. In this role, you’ll assist customers with inquiries, provide technical support, and offer product recommendations all while ensuring a best-in-class customer experience. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Answer incoming calls and respond to customer inquiries.\n, • Provide accurate information about products and services.\n, • Resolve customer complaints and issues efficiently.\n, • Document all interactions in the CRM system.\n, • Follow up with customers to ensure satisfaction.\n, • Adhere to company policies and quality standards.\n, • Collaborate with team members to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish.\n, • Excellent communication and interpersonal skills.\n, • Ability to handle high call volumes and multitask.\n, • Strong attention to detail and organizational skills.\n, • Previous customer service experience is preferred.\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you friendly, patient, and passionate about helping others? Do you thrive in fast-paced environments and enjoy solving problems? If so, we’d love to have you on our team! \n We’re looking for Customer Service Representatives to deliver exceptional support to our clients. In this role, you’ll assist customers with inquiries, provide technical support, and offer product recommendations all while ensuring a best-in-class customer experience. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Answer incoming calls and respond to customer inquiries.\n, • Provide accurate information about products and services.\n, • Resolve customer complaints and issues efficiently.\n, • Document all interactions in the CRM system.\n, • Follow up with customers to ensure satisfaction.\n, • Adhere to company policies and quality standards.\n, • Collaborate with team members to improve service delivery.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish.\n, • Excellent communication and interpersonal skills.\n, • Ability to handle high call volumes and multitask.\n, • Strong attention to detail and organizational skills.\n, • Previous customer service experience is preferred.\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when r

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Answer inbound calls and respond to customer inquiries.\n, • Provide accurate information regarding products and services.\n, • Resolve customer complaints with professionalism and empathy.\n, • Document all customer interactions in the CRM system.\n, • Follow communication scripts and standard operating procedures.\n, • Meet or exceed performance metrics including call quality and handle time.\n, • Collaborate with team members and supervisors to improve service delivery.\n\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish (spoken and written).\n, • Strong verbal and written communication skills.\n, • Ability to multitask and manage time effectively.\n, • Basic computer literacy and typing skills.\n, • Previous customer service or call center experience is a plus.\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Answer inbound calls and respond to customer inquiries.\n, • Provide accurate information regarding products and services.\n, • Resolve customer complaints with professionalism and empathy.\n, • Document all customer interactions in the CRM system.\n, • Follow communication scripts and standard operating procedures.\n, • Meet or exceed performance metrics including call quality and handle time.\n, • Collaborate with team members and supervisors to improve service delivery.\n\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish (spoken and written).\n, • Strong verbal and written communication skills.\n, • Ability to multitask and manage time effectively.\n, • Basic computer literacy and typing skills.\n, • Previous customer service or call center experience is a plus.\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Provide first-level technical support via phone, chat, or email.\n, • Troubleshoot hardware, software, and connectivity issues.\n, • Guide customers through step-by-step solutions.\n, • Document all technical issues and resolutions in the system.\n, • Escalate unresolved issues to higher-level support teams.\n, • Stay updated on product knowledge and technical procedures.\n, • Maintain high customer satisfaction through effective communication.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish.\n, • Basic understanding of computer systems and troubleshooting.\n, • Strong analytical and problem-solving skills.\n, • Excellent communication and customer service abilities.\n, • Previous tech support or IT helpdesk experience is a plus.\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Provide first-level technical support via phone, chat, or email.\n, • Troubleshoot hardware, software, and connectivity issues.\n, • Guide customers through step-by-step solutions.\n, • Document all technical issues and resolutions in the system.\n, • Escalate unresolved issues to higher-level support teams.\n, • Stay updated on product knowledge and technical procedures.\n, • Maintain high customer satisfaction through effective communication.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English and Spanish.\n, • Basic understanding of computer systems and troubleshooting.\n, • Strong analytical and problem-solving skills.\n, • Excellent communication and customer service abilities.\n, • Previous tech support or IT helpdesk experience is a plus.\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Do you enjoy making a difference in someone's day? Are you an excellent communicator who loves solving problems and providing exceptional support? If you're passionate about delivering outstanding customer experiences, we'd love for you to join our team! \n We're seeking Customer Service Advisors who are committed to providing friendly, efficient, and professional support to our customers. You'll handle a variety of customer inquiries, resolve issues with confidence, and help ensure every customer receives the highest level of service. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Assist customers with questions, requests, and account inquiries.\n, • Resolve customer concerns in a timely and professional manner.\n, • Provide accurate information about products, services, and processes.\n, • Maintain detailed records of customer interactions.\n, • Meet quality, productivity, and customer satisfaction goals.\n, • Follow company guidelines and compliance requirements.\n, • Support team initiatives and contribute to continuous improvement.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English.\n, • Strong verbal and written communication skills.\n, • Excellent problem-solving and active listening abilities.\n, • Ability to multitask and work in a fast-paced environment.\n, • Previous customer service experience is an advantage but not required.\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Do you enjoy making a difference in someone's day? Are you an excellent communicator who loves solving problems and providing exceptional support? If you're passionate about delivering outstanding customer experiences, we'd love for you to join our team! \n We're seeking Customer Service Advisors who are committed to providing friendly, efficient, and professional support to our customers. You'll handle a variety of customer inquiries, resolve issues with confidence, and help ensure every customer receives the highest level of service. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Assist customers with questions, requests, and account inquiries.\n, • Resolve customer concerns in a timely and professional manner.\n, • Provide accurate information about products, services, and processes.\n, • Maintain detailed records of customer interactions.\n, • Meet quality, productivity, and customer satisfaction goals.\n, • Follow company guidelines and compliance requirements.\n, • Support team initiatives and contribute to continuous improvement.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n\n • Must be 18 years or older.\n, • High school diploma or GED required.\n, • Fluent in English.\n, • Strong verbal and written communication skills.\n, • Excellent problem-solving and active listening abilities.\n, • Ability to multitask and work in a fast-paced environment.\n, • Previous customer service experience is an advantage but not required.\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. \n In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound and receive inbound calls in a professional and courteous manner\n, • Educate customers on products and services, identifying upsell opportunities\n, • Understand customer needs and recommend tailored solutions\n, • Use internal systems to manage accounts and process orders accurately\n, • Research and resolve customer issues, coordinating with other departments as needed\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Maintain accurate records and safeguard customer information\n, • Escalate complex issues to supervisors or appropriate teams\n, • Stay current with training, updates, and system changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent verbal and written communication skills\n, • Ability to type 20+ words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. \n In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound and receive inbound calls in a professional and courteous manner\n, • Educate customers on products and services, identifying upsell opportunities\n, • Understand customer needs and recommend tailored solutions\n, • Use internal systems to manage accounts and process orders accurately\n, • Research and resolve customer issues, coordinating with other departments as needed\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Maintain accurate records and safeguard customer information\n, • Escalate complex issues to supervisors or appropriate teams\n, • Stay current with training, updates, and system changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent verbal and written communication skills\n, • Ability to type 20+ words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. &n

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Respond to technical support calls, emails, or chats from customers.\n, • Troubleshoot hardware, software, and connectivity issues.\n, • Guide customers through step-by-step solutions and product configurations.\n, • Escalate unresolved issues to higher-level support or engineering teams.\n, • Document all interactions and solutions in the ticketing system.\n, • Maintain up-to-date knowledge of products, services, and system updates.\n, • Meet performance targets related to resolution time, customer satisfaction, and accuracy.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years and older\n, • High school Diploma/GED\n, • 1–2 years of technical support or IT helpdesk experience in a contact center.\n, • Strong knowledge of operating systems, browsers, and common software.\n, • Excellent communication and customer service skills.\n, • Fluent in English and Spanish\n, • Ability to explain technical concepts in simple terms.\n, • Diploma or degree in IT, Computer Science would be a plus\n\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n \n\n • Respond to technical support calls, emails, or chats from customers.\n, • Troubleshoot hardware, software, and connectivity issues.\n, • Guide customers through step-by-step solutions and product configurations.\n, • Escalate unresolved issues to higher-level support or engineering teams.\n, • Document all interactions and solutions in the ticketing system.\n, • Maintain up-to-date knowledge of products, services, and system updates.\n, • Meet performance targets related to resolution time, customer satisfaction, and accuracy.\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years and older\n, • High school Diploma/GED\n, • 1–2 years of technical support or IT helpdesk experience in a contact center.\n, • Strong knowledge of operating systems, browsers, and common software.\n, • Excellent communication and customer service skills.\n, • Fluent in English and Spanish\n, • Ability to explain technical concepts in simple terms.\n, • Diploma or degree in IT, Computer Science would be a plus\n\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a persuasive communicator with a positive attitude and a drive to succeed? We’re looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. \n Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and courtesy\n, • Use training and resources to confidently answer questions and sell products/services\n, • Listen actively to understand customer needs and resolve issues\n, • Research systems to locate missing information and collaborate with internal teams\n, • Manage customer accounts and process orders accurately using company systems\n, • Follow scripts, policies, and compliance guidelines\n, • Maintain accurate records and protect customer data\n, • Escalate complex issues to appropriate team members\n, • Attend training sessions and team meetings to stay current on updates\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent written and verbal communication skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)\n, • Familiarity with Windows operating systems\n, • Highly reliable with strong attendance and punctuality\n, • Skilled in troubleshooting, conflict resolution, and customer service\n, • Empathetic, responsive, and solution-oriented\n, • Ability to multitask, stay focused, and self-manage\n, • Team-oriented with strong interpersonal skills\n, • Comfortable in a fast-paced, evolving environment\nPreferred (Not Required)\n\n, • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center\n, • Experience in state or federal work environments\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a persuasive communicator with a positive attitude and a drive to succeed? We’re looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. \n Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and courtesy\n, • Use training and resources to confidently answer questions and sell products/services\n, • Listen actively to understand customer needs and resolve issues\n, • Research systems to locate missing information and collaborate with internal teams\n, • Manage customer accounts and process orders accurately using company systems\n, • Follow scripts, policies, and compliance guidelines\n, • Maintain accurate records and protect customer data\n, • Escalate complex issues to appropriate team members\n, • Attend training sessions and team meetings to stay current on updates\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent written and verbal communication skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)\n, • Familiarity with Windows operating systems\n, • Highly reliable with strong attendance and punctuality\n, • Skilled in troubleshooting, conflict resolution, and customer service\n, • Empathetic, responsive, and solution-oriented\n, • Ability to multitask, stay focused, and self-manage\n, • Team-oriented with strong interpersonal skills\n, • Comfortable in a fast-paced, evolving environment\nPreferred (Not Required)\n\n, • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center\n, • Experience in state or federal work environments\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation,

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands. \n We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and courtesy\n, • Resolve customer issues efficiently, aiming for first-call resolution\n, • Research and retrieve information across systems to support customer needs\n, • Accurately document customer interactions and process claims\n, • Guide customers through options to find the best solutions\n, • Use training and resources to answer questions while adhering to scripts and policies\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to the appropriate team members when necessary\n, • Participate in training sessions and stay current on updates and procedures\n, • Follow attendance and scheduling requirements consistently\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Minimum age of 18\n, • High school diploma or equivalent\n, • Strong written and verbal communication skills\n, • Typing speed of at least 20 words per minute\n, • Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with excellent time management\n, • Problem-solving and conflict resolution skills\n, • Customer-focused mindset with empathy and patience\n, • Ability to multitask and work independently\n, • Team-oriented with a collaborative spirit\n, • Comfortable in a dynamic, fast-paced environment\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands. \n We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and courtesy\n, • Resolve customer issues efficiently, aiming for first-call resolution\n, • Research and retrieve information across systems to support customer needs\n, • Accurately document customer interactions and process claims\n, • Guide customers through options to find the best solutions\n, • Use training and resources to answer questions while adhering to scripts and policies\n, • Maintain confidentiality and handle sensitive information appropriately\n, • Escalate complex issues to the appropriate team members when necessary\n, • Participate in training sessions and stay current on updates and procedures\n, • Follow attendance and scheduling requirements consistently\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Minimum age of 18\n, • High school diploma or equivalent\n, • Strong written and verbal communication skills\n, • Typing speed of at least 20 words per minute\n, • Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with excellent time management\n, • Problem-solving and conflict resolution skills\n, • Customer-focused mindset with empathy and patience\n, • Ability to multitask and work independently\n, • Team-oriented with a collaborative spirit\n, • Comfortable in a dynamic, fast-paced environment\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to pl

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! \n We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and empathy\n, • Use product knowledge and training to recommend solutions and close sales\n, • Build rapport, listen actively, and address customer needs effectively\n, • Research account details and collaborate with internal teams to resolve issues\n, • Manage customer accounts and process orders accurately using our systems\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Protect customer data and handle sensitive information responsibly\n, • Escalate complex issues to appropriate team members when needed\n, • Stay current with training, system updates, and team communications\n, • Maintain excellent attendance and punctuality\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n Qualifications \n\n • Must be 18 years or older with a high school diploma or equivalent\n, • Strong verbal and written communication skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable, punctual, and self-motivated\n, • Skilled in conflict resolution, problem-solving, and negotiation\n, • Customer-focused with empathy, patience, and responsiveness\n, • Ability to multitask and manage time effectively\n, • Team-oriented with a positive attitude\n, • Comfortable in a fast-paced, evolving environment\n, • Strong interpersonal skills and relationship-building ability\nPreferred Qualifications:\n\n, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center\n, • Experience in state or federal work environments\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! \n We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Handle inbound and outbound calls with professionalism and empathy\n, • Use product knowledge and training to recommend solutions and close sales\n, • Build rapport, listen actively, and address customer needs effectively\n, • Research account details and collaborate with internal teams to resolve issues\n, • Manage customer accounts and process orders accurately using our systems\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Protect customer data and handle sensitive information responsibly\n, • Escalate complex issues to appropriate team members when needed\n, • Stay current with training, system updates, and team communications\n, • Maintain excellent attendance and punctuality\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n Qualifications \n\n • Must be 18 years or older with a high school diploma or equivalent\n, • Strong verbal and written communication skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable, punctual, and self-motivated\n, • Skilled in conflict resolution, problem-solving, and negotiation\n, • Customer-focused with empathy, patience, and responsiveness\n, • Ability to multitask and manage time effectively\n, • Team-oriented with a positive attitude\n, • Comfortable in a fast-paced, evolving environment\n, • Strong interpersonal skills and relationship-building ability\nPreferred Qualifications:\n\n, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center\n, • Experience in state or federal work environments\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. \n In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound and receive inbound calls in a professional and courteous manner\n, • Educate customers on products and services, identifying upsell opportunities\n, • Understand customer needs and recommend tailored solutions\n, • Use internal systems to manage accounts and process orders accurately\n, • Research and resolve customer issues, coordinating with other departments as needed\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Maintain accurate records and safeguard customer information\n, • Escalate complex issues to supervisors or appropriate teams\n, • Stay current with training, updates, and system changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent verbal and written communication skills\n, • Ability to type 20+ words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. \n In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound and receive inbound calls in a professional and courteous manner\n, • Educate customers on products and services, identifying upsell opportunities\n, • Understand customer needs and recommend tailored solutions\n, • Use internal systems to manage accounts and process orders accurately\n, • Research and resolve customer issues, coordinating with other departments as needed\n, • Follow scripts, policies, and procedures to ensure consistency and compliance\n, • Maintain accurate records and safeguard customer information\n, • Escalate complex issues to supervisors or appropriate teams\n, • Stay current with training, updates, and system changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent verbal and written communication skills\n, • Ability to type 20+ words per minute\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these princ

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a confident communicator with a passion for sales and customer success? We’re expanding our team and looking for motivated Sales Representatives who thrive in fast-paced environments and love helping customers find the right solutions. \n In this role, you’ll make outbound calls to current and potential customers, introduce new products and services, and guide them toward the best options for their needs. If you enjoy problem-solving, upselling, and building relationships, this is the perfect opportunity for you! \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to customers across the country\n, • Promote and sell products and services tailored to customer needs\n, • Provide accurate information and resolve customer inquiries\n, • Use internal systems to manage accounts and process orders\n, • Collaborate with other departments to resolve customer issues\n, • Follow scripts, policies, and compliance guidelines\n, • Maintain accurate records and protect customer data\n, • Stay current with training, product updates, and program changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent communication and organizational skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n Are you a confident communicator with a passion for sales and customer success? We’re expanding our team and looking for motivated Sales Representatives who thrive in fast-paced environments and love helping customers find the right solutions. \n In this role, you’ll make outbound calls to current and potential customers, introduce new products and services, and guide them toward the best options for their needs. If you enjoy problem-solving, upselling, and building relationships, this is the perfect opportunity for you! \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to customers across the country\n, • Promote and sell products and services tailored to customer needs\n, • Provide accurate information and resolve customer inquiries\n, • Use internal systems to manage accounts and process orders\n, • Collaborate with other departments to resolve customer issues\n, • Follow scripts, policies, and compliance guidelines\n, • Maintain accurate records and protect customer data\n, • Stay current with training, product updates, and program changes\n, • Meet attendance, punctuality, and performance expectations\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • Excellent communication and organizational skills\n, • Typing speed of 20+ WPM\n, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)\n, • Familiarity with Windows operating systems\n, • Dependable and punctual with a strong work ethic\n, • Strong problem-solving and conflict resolution skills\n, • Customer-focused, empathetic, and solution-oriented\n, • Ability to multitask and manage time effectively\n, • Comfortable in a fast-paced, evolving environment\n, • Team player with strong interpersonal skills\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulatio

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! \n In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. \n Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound contacts in a courteous, timely, and professional manner.\n, • Ensure first-call resolution through problem-solving and effective call handling. \n, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed\n, • Accurately document and process customer claims in appropriate systems.\n, • Lead fact-finding discussions to determine the best options for the customer.\n, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.\n, • Comply with requirements surrounding confidential information and personal information.\n, • Escalate customer issues to the appropriate staff for resolution as needed.\n, • Attend meetings and training to stay up to date on program knowledge, systems, and process changes.\n, • Adhere to all attendance and work schedule requirements. \n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. \n \n Qualifications \n\n • Must be 18 years of age or older\n, • High school diploma or equivalent\n, • Excellent organizational, written, and oral communication skills\n, • The ability to type swiftly and accurately (20+ words a minute)\n, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\n, • Basic understanding of the Windows operating system\n, • Highly reliable with the ability to maintain regular attendance and punctuality\n, • The ability to evaluate, troubleshoot, and follow up on customer issues\n, • An aptitude for conflict resolution, problem-solving, and negotiation\n, • Must be customer service oriented (empathetic, responsive, patient, and conscientious)\n, • Ability to multi-task, stay focused, and self-manage\n, • Strong team orientation and customer focus\n, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent\n, • Excellent interpersonal skills and the ability to build relationships with your team and customers\n\n \n Preferred (Not Required) \n\n • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\n, • State or Federal work experience\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! \n In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. \n Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. \n \n To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: \n\n \n POSITION RESPONSIBILITIES: \n WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? \n In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. \n \n In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. \n \n Key Responsibilities: \n\n • Handle inbound and outbound contacts in a courteous, timely, and professional manner.\n, • Ensure first-call resolution through problem-solving and effective call handling. \n, • \n

LOCATION: Las Cruces, NM POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to prospective and existing customers\n, • Present and promote products or services aligned with customer needs\n, • Handle objections confidently and close sales effectively\n, • Maintain accurate records of calls, leads, and sales in the CRM system\n, • Meet or exceed daily, weekly, and monthly sales targets\n, • Follow scripts and compliance guidelines to ensure quality and consistency\n, • Collaborate with team members to share insights and improve strategies\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • 1–2 years of sales experience in a contact center or telesales environment\n, • Fluent in English and Spanish (spoken and written)\n, • Excellent communication, persuasion, and negotiation skills\n, • Ability to work under pressure and consistently meet targets\n, • Familiarity with CRM platforms and sales tools\n ABOUT MCI (PARENT COMPANY): \n MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. \n \n In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. \n \n Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: \n MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. \n At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. \n \n \n Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences. \n \n To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: \n POSITION RESPONSIBILITIES: \n Key Responsibilities: \n\n • Make outbound calls to prospective and existing customers\n, • Present and promote products or services aligned with customer needs\n, • Handle objections confidently and close sales effectively\n, • Maintain accurate records of calls, leads, and sales in the CRM system\n, • Meet or exceed daily, weekly, and monthly sales targets\n, • Follow scripts and compliance guidelines to ensure quality and consistency\n, • Collaborate with team members to share insights and improve strategies\n CANDIDATE QUALIFICATIONS: \n WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? \n All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: \n \n Qualifications \n\n • Must be 18 years or older\n, • High school diploma or equivalent\n, • 1–2 years of sales experience in a contact center or telesales environment\n, • Fluent in English and Spanish (spoken and written)\n, • Excellent communication, persuasion, and negotiation skills\n, • Ability to work under pressure and consistently meet targets\n, • Familiarity with CRM platforms and sales tools\n CONDITIONS OF EMPLOYMENT: \n All MCI Locations \n\n • Must be authorized to work in the country where the job is based.\n\n Subject to the program and location of the position \n\n • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\n, • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\n COMPENSATION DETAILS: \n WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? \n At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. \n \n What You Can Expect from MCI: \n We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: \n \n\n • Paid Time Off: Earn PTO and paid holidays to take the time you need.\n, • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\n, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\n, • Retirement Savings: Secure your future with retirement savings programs, where available.\n, • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\n, • Life Insurance: Access life insurance options to safeguard your loved ones.\n, • Supplemental Insurance: Accident and critical illness insurance\n, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\n, • Paid Training: Learn new skills while earning a paycheck.\n, • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\n, • Casual Dress Code: Be comfortable while you work.\n\n \n Compensation & Benefits that Fit Your Life \n MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. \n \n If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: \n Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: \n At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. \n \n MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and \n ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n \n MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: \n This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager I to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience in contact center account management. A background in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator, confident presenter, and skilled relationship builder who demonstrates strong ownership, professionalism, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact for both the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Client Account Manager II to join our dynamic contact center team. In this role, you will be responsible for managing complex Business Process Outsourcing (BPO) accounts, fostering strong client partnerships, and ensuring the successful delivery of services across enterprise and public sector accounts. As the primary liaison between clients and internal operational teams, you will oversee account performance, drive client satisfaction, and identify opportunities to strengthen relationships and support business growth. You will work collaboratively with cross-functional teams to ensure service excellence, operational efficiency, and the achievement of client objectives. The ideal candidate will have extensive experience managing contact center client accounts, with a strong understanding of both contact center operations and client relationship management. Experience supporting enterprise-level and public sector clients is highly desirable. You should be an exceptional communicator and presenter, capable of building trusted relationships with stakeholders at all levels. A proactive mindset, strong sense of ownership, excellent problem-solving skills, and a commitment to delivering outstanding client service are essential for success in this role. This is a full-time, office-based position that requires regular onsite attendance and the flexibility to travel up to 20% of the time for client meetings, business reviews, and operational support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager III to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience managing contact center client accounts. Experience in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator and confident presenter who excels at building strong professional relationships. You should demonstrate a high level of ownership, strong problem-solving skills, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact between the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, lead strategic planning initiatives, oversee change management, ensure process compliance, and drive high-quality service delivery. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Requires 10+ years of experience, • Must have the ability to learn customer service software applications, • Proficient in Microsoft Office Suite products, • Experience managing complex business process, • Effective communication skills, • Problem-solving and analytical ability, • Ability to multi-task in a fast-paced environment, • High school diploma or equivalent, • Minimum 18 years of age, • Lean Six Sigma, Six Sigma, and project management certification are a plus

Overview: The Electrical Field Engineer II will oversee and execute the project controls and management of the Electrical discipline. The main functions of the Field Engineer II will include (but not limited to) responsibility for a specific area of the project such as direct support to a Craft Superintendent, quantity collection, scheduling, contract administration, project planning and scheduling, procurement, and project reporting. The Field Engineer II role requires interfacing with all areas affected by the project including the client(s), engineering/design, subcontractors, distributors, vendors, and the ongoing strategic communication with project management regarding the status of the project. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 90% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Represent in a professional manner in all client interaction activities., • Provide the client with contract required reports (weekly, monthly, schedule.), • Understand and follow Corporate Safety Plan and site-specific safety plan., • Perform quantity calculations by taking measurements and determining percentage of completed/installed materials and work., • Develop a process for the creation and review of work plans and work packages., • Provide support to ensure the site quality plan is communicated and all inspections and quality documentation is being completed on time and assembled for final turn over., • Manage the compilation, processing, and customer approval of daily labor timesheets., • Compile and distribute weekly the Average Labor Rate to the front-line supervision., • Train craft and staff employees how to complete Job Safety Analysis (JSA’s), • Participate in or lead jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training., • Order, schedule material deliveries and develop procurement status report., • Plan, schedule, and coordinate work groups on the jobsite., • Perform material takeoffs from drawings, specifications, and other contract documents., • Perform basic engineering calculations and technical drafting to support field operations., • Assist Engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use., • Prepare field issued purchase orders and subcontracts, prepare material buyout take offs from issued for construction drawings., • Direct home office performed procurement and subcontract administration functions., • Provide field support and supervise subcontractor operations., • Manage all project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), submittal, transmittal, memorandums, and other contract required correspondence., • Create and closely monitor project controls such as productivity tracking including Average labor rate, indirect scheduling, equipment schedule and log, risk, and opportunity log, etc., • Create and maintain master project schedule., • Generate change orders and as-built data to be reviewed by the Project Manager., • Drive the planning process through the master schedule, 6-week, 3-week, 1-week, and manpower curves., • Administering Accounting/Job Costs/Work in Progress (WIP) Updates: Learn and Assist the Project Manager with these activities., • Lead the budgeting process of taking the Estimate and converting it to the Standard Phase codes., • Alert Project Manager and Home Office of trends regarding labor, material, subcontractor and equipment costs., • Accurately manage the cost forecasting process for entire project (labor, materials, subcontractors, equipment.), • Establish the cashflow forecast and curve to ensure positive cashflow for the project., • Act as primary company representative in the absence of or as directed by Project Manager or Project Engineer., • Know the provisions, terms and scope of the Prime contract., • Develop and prepare Schedule of Values and all Invoices to customer. SUPERVISORY: • Support a crew of up to 50 people for short periods if needed., • Lead 1-2 Field Engineers., • Oversee and manage a portion of the field office staff, which could include engineers, office manager, document control, schedulers, procurement, warehouse, and other support personnel on the project. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree in engineering, construction management, or related., • Three (3) to Five (5) years’ experience as a Field Engineer or similar role. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Ability to read, analyze and identify discrepancies on engineering plans, specifications, and contract documents., • Ability to freely access all points of a construction site in wide-ranging climates and environment., • Highly motivated, with a demonstrated passion for excellence and taking initiative., • Strong work ethic, willing to do what it takes to get the job done right the first time., • Demonstrated commitment to ethics and integrity., • Passion for safety, with the ability to help us ensure that nobody gets hurt., • Team player with the ability to work independently to meet deadlines, goals, and objectives., • Willing to travel extensively and relocate to the next project location for an extended period (typically 6-12 months.), • Other may duties may be assigned, • Maintain in-depth relations with all members of their team and your supervisor. PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. What's in it for you: Financial Wellbeing • Competitive pay of $75,000 - $110,000 per year with ongoing performance review, project completion bonus opportunity and merit increases., • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Overview: The Piping Field Engineer will oversee and execute the project controls and management of the Piping discipline. The main functions of the Field Engineer II will include (but not limited to) responsibility for a specific area of the project such as direct support to a Craft Superintendent, quantity collection, scheduling, contract administration, project planning and scheduling, procurement, and project reporting. The Field Engineer II role requires interfacing with all areas affected by the project including the client(s), engineering/design, subcontractors, distributors, vendors, and the ongoing strategic communication with project management regarding the status of the project. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 90% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Represent in a professional manner in all client interaction activities., • Provide the client with contract required reports (weekly, monthly, schedule.), • Understand and follow Corporate Safety Plan and site-specific safety plan., • Perform quantity calculations by taking measurements and determining percentage of completed/installed materials and work., • Develop a process for the creation and review of work plans and work packages., • Provide support to ensure the site quality plan is communicated and all inspections and quality documentation is being completed on time and assembled for final turn over., • Manage the compilation, processing, and customer approval of daily labor timesheets., • Compile and distribute weekly the Average Labor Rate to the front-line supervision., • Train craft and staff employees how to complete Job Safety Analysis (JSA’s), • Participate in or lead jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training., • Order, schedule material deliveries and develop procurement status report., • Plan, schedule, and coordinate work groups on the jobsite., • Perform material takeoffs from drawings, specifications, and other contract documents., • Perform basic engineering calculations and technical drafting to support field operations., • Assist Engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use., • Prepare field issued purchase orders and subcontracts, prepare material buyout take offs from issued for construction drawings., • Direct home office performed procurement and subcontract administration functions., • Provide field support and supervise subcontractor operations., • Manage all project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), submittal, transmittal, memorandums, and other contract required correspondence., • Create and closely monitor project controls such as productivity tracking including Average labor rate, indirect scheduling, equipment schedule and log, risk, and opportunity log, etc., • Create and maintain master project schedule., • Generate change orders and as-built data to be reviewed by the Project Manager., • Drive the planning process through the master schedule, 6-week, 3-week, 1-week, and manpower curves., • Administering Accounting/Job Costs/Work in Progress (WIP) Updates: Learn and Assist the Project Manager with these activities., • Lead the budgeting process of taking the Estimate and converting it to the Standard Phase codes., • Alert Project Manager and Home Office of trends regarding labor, material, subcontractor and equipment costs., • Accurately manage the cost forecasting process for entire project (labor, materials, subcontractors, equipment.), • Establish the cashflow forecast and curve to ensure positive cashflow for the project., • Act as primary company representative in the absence of or as directed by Project Manager or Project Engineer., • Know the provisions, terms and scope of the Prime contract., • Develop and prepare Schedule of Values and all Invoices to customer. SUPERVISORY: • Support a crew of up to 50 people for short periods if needed., • Lead 1-2 Field Engineers., • Oversee and manage a portion of the field office staff, which could include engineers, office manager, document control, schedulers, procurement, warehouse, and other support personnel on the project. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree in engineering, construction management, or related., • Three (3) to Five (5) years’ experience as a Field Engineer or similar role. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Ability to read, analyze and identify discrepancies on engineering plans, specifications, and contract documents., • Ability to freely access all points of a construction site in wide-ranging climates and environment., • Highly motivated, with a demonstrated passion for excellence and taking initiative., • Strong work ethic, willing to do what it takes to get the job done right the first time., • Demonstrated commitment to ethics and integrity., • Passion for safety, with the ability to help us ensure that nobody gets hurt., • Team player with the ability to work independently to meet deadlines, goals, and objectives., • Willing to travel extensively and relocate to the next project location for an extended period (typically 6-12 months.), • Other may duties may be assigned, • Maintain in-depth relations with all members of their team and your supervisor. PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. What's in it for you: Financial Wellbeing • Competitive pay of $75,000 - $110,000 per year with ongoing performance review, project completion bonus opportunity and merit increases., • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Overview: The Field Engineer will oversee and execute the project controls and management of a multiple disciplines. The main functions of the Field Engineer will include (but not limited to) responsibility for a specific area of the project such as direct support to a Craft Superintendent, quantity collection, scheduling, contract administration, project planning and scheduling, procurement, and project reporting. The Field Engineer role requires interfacing with all areas affected by the project including the client(s), engineering/design, subcontractors, distributors, vendors, and the ongoing strategic communication with project management regarding the status of the project. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 100% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec’s Clean Energy and Infrastructure Segment (CE&I) is a $4.2 billion annual revenue business unit that provides construction services for industrial: building products manufacturers, decarbonization, power generation facilities, manufacturing plants; infrastructure: general heavy civil, underground & utilities, structures, electrical, material production, roadways, bridges, specialty pavement overlays, environmental and general building; renewables: solar, wind, and battery storage. Sustainability is foundational to our culture and influences everything we do. As the leader within our industries, we focus on world-class safety, smart solutions, and market advancements. MasTec, a minority-owned Fortune 500 company, boasts a rich history of over 90 years in the construction industry. With more than 35,000 workers and over 400 offices nationwide, we offer our employees the flexibility to work in various locations. Within the CE&I segment, the MasTec Industrial group includes sister companies Casey Industrial and Phoenix Industrial. This collective industrial group provides a merit shop, multi-craft industrial contractor with the ability to self-perform all major craft trades that ensures greater safety, quality, flexibility, and economy in delivering the work required to complete each project. The collective experience and knowledge of this team provides comprehensive project development, pre-construction planning, and project management with the mastery to successfully manage projects that meet deliverable and budgetary requirements. With every project, we commit to providing the highest levels of quality, safety, and value. At MasTec Industrial, we are committed to attracting, developing and retaining the best talent. No matter your role, you will have the opportunity to contribute to our success as we deliver innovative solutions to our clients. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Represent in a professional manner in all client interaction activities., • Provide the client with contract required reports (weekly, monthly, schedule.), • Understand and follow Corporate Safety Plan and site-specific safety plan., • Perform quantity calculations by taking measurements and determining percentage of completed/installed materials and work., • Develop a process for the creation and review of work plans and work packages., • Provide support to ensure the site quality plan is communicated and all inspections and quality documentation is being completed on time and assembled for final turn over., • Manage the compilation, processing, and customer approval of daily labor timesheets., • Compile and distribute weekly the Average Labor Rate to the front-line supervision., • Train craft and staff employees how to complete Job Safety Analysis (JSA’s), • Participate in or lead jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training., • Order, schedule material deliveries and develop procurement status report., • Plan, schedule, and coordinate work groups on the jobsite., • Perform material takeoffs from drawings, specifications, and other contract documents., • Perform basic engineering calculations and technical drafting to support field operations., • Assist Engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use., • Prepare field issued purchase orders and subcontracts, prepare material buyout take offs from issued for construction drawings., • Direct home office performed procurement and subcontract administration functions., • Provide field support and supervise subcontractor operations., • Manage all project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), submittal, transmittal, memorandums, and other contract required correspondence., • Create and closely monitor project controls such as productivity tracking including Average labor rate, indirect scheduling, equipment schedule and log, risk, and opportunity log, etc., • Create and maintain master project schedule., • Generate change orders and as-built data to be reviewed by the Project Manager., • Drive the planning process through the master schedule, 6-week, 3-week, 1-week, and manpower curves., • Administering Accounting/Job Costs/Work in Progress (WIP) Updates: Learn and Assist the Project Manager with these activities., • Lead the budgeting process of taking the Estimate and converting it to the Standard Phase codes., • Alert Project Manager and Home Office of trends regarding labor, material, subcontractor and equipment costs., • Accurately manage the cost forecasting process for entire project (labor, materials, subcontractors, equipment.), • Establish the cashflow forecast and curve to ensure positive cashflow for the project., • Act as primary company representative in the absence of or as directed by Project Manager or Project Engineer., • Know the provisions, terms and scope of the Prime contract., • Develop and prepare Schedule of Values and all Invoices to customer. SUPERVISORY: • Support a crew of up to 50 people for short periods if needed., • Lead 1-2 Field Engineers., • Oversee and manage a portion of the field office staff, which could include engineers, office manager, document control, schedulers, procurement, warehouse, and other support personnel on the project. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree in engineering, construction management, or related., • Three (3) to Five (5) years’ experience as a Field Engineer or similar role. INDUSTRIAL EXPERIENCE PREFERRED. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Ability to read, analyze and identify discrepancies on engineering plans, specifications, and contract documents., • Ability to freely access all points of a construction site in wide-ranging climates and environment., • Highly motivated, with a demonstrated passion for excellence and taking initiative., • Strong work ethic, willing to do what it takes to get the job done right the first time., • Demonstrated commitment to ethics and integrity., • Passion for safety, with the ability to help us ensure that nobody gets hurt., • Team player with the ability to work independently to meet deadlines, goals, and objectives., • Willing to travel extensively and relocate to the next project location for an extended period (typically 6-12 months.), • Other may duties may be assigned, • Maintain in-depth relations with all members of their team and your supervisor. PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. HOURS: This position is a Full-Time position scheduled to work typically 50 hours per week. Schedule is subject to projects requirements. TRAVEL: Travel required up to 90%. Position requires presence directly on the Project Site location with intermittent travel to residence of record. What's in it for you: Financial Wellbeing • Competitive pay of $70,000 - $110,000 per year with ongoing performance review, project completion bonus opportunity and merit increases., • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Overview: The Quality Inspector will report directly to the site Quality Manager, with indirect oversight from the Sr. Quality Manager, and will be charged with the vital task of conducting and documenting inspections that adhere to the approved Inspection and Test Plans (ITPs). Quality Inspectors play a crucial role in guaranteeing that all reports are meticulously documented, with accuracy and legibility that ensure traceability to their field locations, thus minimizing reporting errors. Quality Inspectors are expected to excel in communication and foster positive relationships with the owner, owner’s representative, and the Company’s site supervision, all to seamlessly advance our quality objectives. TRAVEL: Travel required up to 100%. Position requires presence directly on the Project Site location. The first project is in Lubbock, Texas. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. _ Responsibilities: ESSENTIAL JOB FUNCTIONS: • Familiarity with a broad range of general construction processes and nomenclature including testing laboratory protocols and procedures, soils and concrete testing, asphalt paving, structural steel, mechanical, welding and general construction observations., • Methodical and detail-oriented to assist the project team in assuring that Project QC documentation is complete and procedures are followed to ensure issues are closed and project risk is mitigated., • Ability to read and understand construction plans and specifications including identification of errors, contradictions or redundancies for resolution by others., • Conduct regularly scheduled QA/QC meetings, review logs of Deficiencies, Punch List, and other items required and maintain documentation and meeting minutes within job folder, • Prepare reports on inspection activities, • Scheduling of inspection activities in conjunction with various local, state, governmental agencies and 3rd party testing., • Understand and be able to identify difference between Project Specifications and Standard Codes and when project specific requirements do not meet minimum codes, administer appropriate expectations of codes as necessary to protect MasTec Industrial interests., • Consult with Director of Quality when encounter issues or concerns beyond level of expertise., • Knowledge of applicable codes and standards, • Maintain a professional attitude and appearance, • Other duties as assigned, • Stay up-to-date on job related certifications Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum of 1 year of experience in a QA/QC role. Education towards an engineering or technical degree may be substituted in lieu of required work experience., • Minimum of 5 years required in a construction environment., • Experience with B31.3, clean room procedures, and oxygen cleaning preferred., • Training and practical knowledge of construction trades, • Extreme proficiency in Microsoft Office applications, including Outlook, Excel, Word, SharePoint, Teams, and Power Point, • Demonstrated experience with construction management software platforms, • Proven capabilities with Bluebeam Revu, • Preferred experience with Smartsheet and InEight software KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • Write reports, business correspondence and document quality related issues and activities, • Effectively present information and respond to questions from project managers, superintendents, clients, customers and the general public, • Effectively communicate and develop positive working relationships with the owner, owner’s representative, and the Company’s site supervision, in order to facilitate the quality objectives, • Work independently and productively, ensuring the resources assigned to the project are adequate and properly trained for the task, • Be self-motivated and capable of taking initiative, • Apply critical thinking skills to establish effective corrective actions for causal factors of quality incidents, • Possess diplomatic skills for addressing Quality and Safety issues with both internal and external parties, • Excellent verbal, written and interpersonal skills., • Other may duties may be assigned PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. HOURS: This position is a Full-Time position scheduled to work typically 50 hours per week. Schedule is subject to project requirements. What's in it for you: Financial Wellbeing • Compensation $48 - $55 per hour, commensurate with experience., • Competitive pay with ongoing performance review and merit increase, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Overview: The Safety Manager is responsible for planning, organizing and implementing the MIC Safety Program demonstrating management skills and the ability to manage all aspects of a project safety program. May be the lead safety manager on a project and will report directly to the EHS Sr. Leadership or a Group/Senior Safety Manager. Will demonstrate skills of a Safety Manager, with progressively increasing responsibility and authority. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 90% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec Industrial, along with sister companies Casey Industrial and Phoenix Industrial, has served the power industry since 1947. We support utilities, developers, and municipalities with EPC services and project development expertise. Ranked by ENR as the #1 Power Contractor, we specialize in natural gas, oil, biomass, and waste-to-energy projects. Our team brings over 30 years of experience in utility and industrial systems, including simple and combined cycle plants and reciprocating engines. We’re committed to delivering quality, safety, and value at every project phase, from concept to operations. At MasTec Industrial, we invest in top talent and foster a respectful, inclusive environment where employees thrive as innovative leaders. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Safety:, • Oversee and manage all aspects of the safety program on complex construction projects, • Conduct workplace safety checks to identify safety infractions and initiate Stop Work Authority when necessary, • Give direction and guidance to onsite construction staff on corrective action for safety infractions to eliminate hazards and mitigate future risk., • Provide Safety Leadership creating enthusiasm and participation among management and craft workers, resulting in excellent safety performance, • Participate in the jobsite R4 Safety Committee as required and monitor results for presentation to site management, • Chair or assist in site safety committee meeting and R4 meetings, review R4 documents and present info to management, • Attend the weekly general safety meeting, weekly supervisor’s safety meeting, and daily Gang box meetings Communicate between MIC and client management regarding safety matters, • Input and review incident reports, • Monitor all site safety reports and maintain site bulletin board for postings., • Track, compile and present leading indicator statistics to the project leadership team, • Maintain jobsite first aid and emergency response supplies, • Administer drug and alcohol testing on site, • Spend 60% of time in the field on job sites. If unable, communicate this to the Senior Environmental Safety & Health Manager, • Compliance:, • Identify workplace safety hazards and take all necessary steps to consult and guide site management in corrective action to eliminate or minimize them. Document actions on daily activity report, • Implement the Zero Injury System of safety excellence on the projects, • Understand and implement safety policies and procedures, • Understand all environmental permitting regulations and measures to ensure compliance, • Implement the company environmental program and perform weekly inspections as required, • Understand all environmental permitting regulations and measures to ensure compliance, • Lead site inspections and testing as necessary and compile DFR in timely fashion, • Review safety program documentation, record keeping, document posting, trenching and scaffold permitting and regulatory compliance documentation, • Participate in planning and implementing a Hazard Communication Program in compliance with federal, state, and MIC policies, including a hazardous materials list, MSDS file, container labeling, employee training, and subcontractor communications, • Present safety emphasis to site employees as identified, • Participate in and lead emergency responses, • Maintain Site Metrics and share with site and corporate management, • Planning:, • Partner with management in writing, organizing and implementing the job site safety plans, • Work directly with Project Manager and management team to develop, implement and maintain an effective site-specific safety plan, • Work with Safety Department on overall program, project training needs, injury management, citation management, OSHA/MSHA reporting requirements and other applicable matters, • Oversee the MIC injury management program, set up a working relationship with a local physician, explaining the MIC philosophy of managing accidents and provide for basic first aid, • Training:, • Coordinate and present safety training to support MIC and client requirements. Topics may include Planning, Documentation, New Hire Orientation, Fall Protection, Confined Space, Lockout/Tagout, Respiratory, etc. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum of 1 year of construction safety management experience and have demonstrated the ability to provide a high level of safety leadership to both management and craft workers, • A high school diploma or GED is required, • CHST preferred and will be encouraged KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Functional computer skills and knowledge of Microsoft Word, PowerPoint and Excel, • Type and write reports with accuracy and appropriate grammar, • Communication and report writing, • Knowledge of MSHA/OSHA regulations and hazard recognition, record keeping and injury management, • CPR/First Aid Instructor certification and training experience, • Work towards Professional certification (CHST, CMSP, etc.), • Maintain in-depth relations with all members of their team and your supervisor, • Other may duties may be assigned PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. What's in it for you: Financial Wellbeing • Compensation $95,000 - $110,000 / year, commensurate with experience., • Competitive pay with ongoing performance review and merit increase, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process transactions accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Accurately document customer interactions and follow established procedures, • Adhere to scripts, policies, and compliance standards, • Maintain confidentiality and handle sensitive information responsibly, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance and scheduling expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team-oriented with strong interpersonal skills ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process transactions accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Accurately document customer interactions and follow established procedures, • Adhere to scripts, policies, and compliance standards, • Maintain confidentiality and handle sensitive information responsibly, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance and scheduling expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team-oriented with strong interpersonal skills CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping others and delivering outstanding service? We’re looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Engage with customers via inbound and outbound calls, providing friendly and professional support., • Actively listen to customer concerns and deliver effective, timely resolutions., • Use internal systems to manage accounts, process claims, and retrieve information., • Identify opportunities to upsell or upgrade products and services., • Clearly explain products, services, and processes to customers., • Escalate complex issues to the appropriate team when needed., • Strive for first-call resolution through strong problem-solving skills., • Stay current with training, meetings, and process updates., • Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Strong written and verbal communication skills., • Ability to type at least 20 WPM., • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)., • Familiarity with Windows operating systems., • Dependable and punctual with a strong work ethic., • Skilled in troubleshooting, conflict resolution, and follow-up., • A customer-first mindset: empathetic, patient, and responsive., • Ability to multitask, stay organized, and manage time independently., • A team player with a positive attitude and strong interpersonal skills., • Comfortable working in a dynamic, fast-changing environment. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping others and delivering outstanding service? We’re looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Engage with customers via inbound and outbound calls, providing friendly and professional support., • Actively listen to customer concerns and deliver effective, timely resolutions., • Use internal systems to manage accounts, process claims, and retrieve information., • Identify opportunities to upsell or upgrade products and services., • Clearly explain products, services, and processes to customers., • Escalate complex issues to the appropriate team when needed., • Strive for first-call resolution through strong problem-solving skills., • Stay current with training, meetings, and process updates., • Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Strong written and verbal communication skills., • Ability to type at least 20 WPM., • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)., • Familiarity with Windows operating systems., • Dependable and punctual with a strong work ethic., • Skilled in troubleshooting, conflict resolution, and follow-up., • A customer-first mindset: empathetic, patient, and responsive., • Ability to multitask, stay organized, and manage time independently., • A team player with a positive attitude and strong interpersonal skills., • Comfortable working in a dynamic, fast-changing environment. CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Make outbound calls to prospective and existing customers, • Present and promote products or services aligned with customer needs, • Handle objections confidently and close sales effectively, • Maintain accurate records of calls, leads, and sales in the CRM system, • Meet or exceed daily, weekly, and monthly sales targets, • Follow scripts and compliance guidelines to ensure quality and consistency, • Collaborate with team members to share insights and improve strategies CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • 1–2 years of sales experience in a contact center or telesales environment, • Fluent in English and Spanish (spoken and written), • Excellent communication, persuasion, and negotiation skills, • Ability to work under pressure and consistently meet targets, • Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for a goal-oriented Contact Center Sales Representative to join our fast-paced BPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Make outbound calls to prospective and existing customers, • Present and promote products or services aligned with customer needs, • Handle objections confidently and close sales effectively, • Maintain accurate records of calls, leads, and sales in the CRM system, • Meet or exceed daily, weekly, and monthly sales targets, • Follow scripts and compliance guidelines to ensure quality and consistency, • Collaborate with team members to share insights and improve strategies CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • 1–2 years of sales experience in a contact center or telesales environment, • Fluent in English and Spanish (spoken and written), • Excellent communication, persuasion, and negotiation skills, • Ability to work under pressure and consistently meet targets, • Familiarity with CRM platforms and sales tools CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our growing team immediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands. This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Handle inbound and outbound calls in a professional and friendly manner., • Resolve customer issues efficiently, aiming for first-call resolution., • Research and coordinate with other departments to resolve complex inquiries., • Accurately document customer interactions and claims., • Use our knowledge base and training to answer questions and follow procedures., • Protect customer privacy and handle sensitive information with care., • Escalate issues when necessary to ensure customer satisfaction., • Stay up to date with training, meetings, and process updates., • Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Strong communication and organizational skills., • Ability to type at least 20 WPM., • Basic knowledge of Microsoft Office and Windows OS., • Reliable attendance and punctuality., • Strong problem-solving, conflict resolution, and multitasking skills., • A customer-first mindset: empathetic, patient, and responsive., • Team-oriented with a drive to succeed in a fast-paced environment. Preferred (Not Required) • 1+ year of experience in customer service, tech support, sales, chat, or admin roles., • Experience in a contact center or government-related work. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our growing team immediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands. This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Handle inbound and outbound calls in a professional and friendly manner., • Resolve customer issues efficiently, aiming for first-call resolution., • Research and coordinate with other departments to resolve complex inquiries., • Accurately document customer interactions and claims., • Use our knowledge base and training to answer questions and follow procedures., • Protect customer privacy and handle sensitive information with care., • Escalate issues when necessary to ensure customer satisfaction., • Stay up to date with training, meetings, and process updates., • Maintain excellent attendance and punctuality. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Strong communication and organizational skills., • Ability to type at least 20 WPM., • Basic knowledge of Microsoft Office and Windows OS., • Reliable attendance and punctuality., • Strong problem-solving, conflict resolution, and multitasking skills., • A customer-first mindset: empathetic, patient, and responsive., • Team-oriented with a drive to succeed in a fast-paced environment. Preferred (Not Required) • 1+ year of experience in customer service, tech support, sales, chat, or admin roles., • Experience in a contact center or government-related work. CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Respond to technical support calls, emails, or chats from customers., • Troubleshoot hardware, software, and connectivity issues., • Guide customers through step-by-step solutions and product configurations., • Escalate unresolved issues to higher-level support or engineering teams., • Document all interactions and solutions in the ticketing system., • Maintain up-to-date knowledge of products, services, and system updates., • Meet performance targets related to resolution time, customer satisfaction, and accuracy. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years and older, • High school Diploma/GED, • 1–2 years of technical support or IT helpdesk experience in a contact center., • Strong knowledge of operating systems, browsers, and common software., • Excellent communication and customer service skills., • Fluent in English and Spanish, • Ability to explain technical concepts in simple terms., • Diploma or degree in IT, Computer Science would be a plus ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Respond to technical support calls, emails, or chats from customers., • Troubleshoot hardware, software, and connectivity issues., • Guide customers through step-by-step solutions and product configurations., • Escalate unresolved issues to higher-level support or engineering teams., • Document all interactions and solutions in the ticketing system., • Maintain up-to-date knowledge of products, services, and system updates., • Meet performance targets related to resolution time, customer satisfaction, and accuracy. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years and older, • High school Diploma/GED, • 1–2 years of technical support or IT helpdesk experience in a contact center., • Strong knowledge of operating systems, browsers, and common software., • Excellent communication and customer service skills., • Fluent in English and Spanish, • Ability to explain technical concepts in simple terms., • Diploma or degree in IT, Computer Science would be a plus CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Handle inbound calls, emails, or chats from customers., • Provide accurate information about products, services, and billing., • Resolve customer complaints and escalate when necessary., • Maintain detailed records of customer interactions., • Follow company procedures and compliance guidelines., • Meet performance goals related to quality, efficiency, and customer satisfaction., • Participate in training and coaching to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • 1+ years of customer service experience, preferably in a contact center., • Strong communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Familiarity with CRM systems and call center tools., • Fluent in English and Spanish ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: Key Responsibilities: • Handle inbound calls, emails, or chats from customers., • Provide accurate information about products, services, and billing., • Resolve customer complaints and escalate when necessary., • Maintain detailed records of customer interactions., • Follow company procedures and compliance guidelines., • Meet performance goals related to quality, efficiency, and customer satisfaction., • Participate in training and coaching to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • 1+ years of customer service experience, preferably in a contact center., • Strong communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Familiarity with CRM systems and call center tools., • Fluent in English and Spanish CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.