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We are seeking a motivated and responsible Assistant Manager / Service Writer to join our busy auto repair shop. This role is essential to both customer service and shop operations. You’ll be the main point of contact for customers, work closely with mechanics, and play a key part in generating sales by presenting and explaining recommended services and repairs. Responsibilities: Greet and assist customers in person and over the phone with professionalism and courtesy. Write service tickets, accurately documenting customer concerns and vehicle needs. Clearly explain repair recommendations to customers and sell services/repairs to meet their vehicle needs. Communicate repair needs between customers and mechanics to ensure accuracy and transparency. Direct mechanics on their next tasks to maintain smooth workflow and productivity. Manage daily office operations, including scheduling, filing, and phone calls. Assist in maintaining excellent customer service and a professional shop environment. Qualifications: Strong communication and sales skills, with the ability to explain repair work confidently. Solid organizational skills and attention to detail. Ability to multitask and remain calm in a fast-paced environment. Prior experience in auto repair, sales, or office management is preferred, but we are willing to train the right candidate who is responsible and eager to learn. Basic computer and phone skills required. Schedule: Monday–Friday: 7:30 a.m. – 5:00 p.m. Saturday: 7:30 a.m. – 12:00 p.m. (noon) Summer Schedule: Every other Saturday off Compensation: Based on experience and qualifications.
Job description: Company Overview BTL Harlem Wine is a vibrant wine store located in the heart of Harlem, dedicated to providing our customers with a diverse selection of quality wines. We pride ourselves on our exceptional service and commitment to creating a welcoming atmosphere for all wine enthusiasts. Job Description: We are a friendly neighborhood wine shop looking for a dependable and courteous Part-Time Security & Store Support Associate to join our team. This position is ideal for someone who values safety, takes pride in maintaining a clean environment, and enjoys being part of a welcoming community. As the first point of contact for many customers, you'll play an important role in helping create a safe, pleasant, and professional atmosphere for everyone who walks through our doors. Responsibilities: Provide a warm and respectful presence at the store entrance to ensure a secure and welcoming environment Maintain cleanliness throughout the store, including sweeping, mopping, and general tidying Assist with unpacking, lifting, and organizing wine boxes (must be comfortable lifting up to [insert weight, e.g. 50 lbs]) Break down cardboard boxes and handle recycling Empty trash bins and dispose of waste properly Stay focused during shifts — use of personal cell phones is not permitted while on duty Manage conflict situations effectively, ensuring a calm resolution. Assist in loss prevention strategies to minimize potential losses. Provide first aid and CPR assistance when necessary, ensuring immediate response to emergencies. Collaborate with local law enforcement as needed to maintain security standards. What We’re Looking For: A polite, professional demeanor and a strong sense of responsibility Physically able to perform cleaning and lifting tasks Punctual, reliable, and able to follow directions A team player who understands the importance of customer service and community spirit Previous experience in retail, security, or maintenance is a plus but not required Strong knowledge of surveillance techniques and loss prevention strategies. Excellent conflict management skills with the ability to remain calm under pressure. Job Type: Part-Time Flexible scheduling, including potential evening and weekend shifts Join Us: If you're looking to contribute to a positive local business and work in a supportive, community-oriented environment, we’d love to hear from you. If you are passionate about security and customer service, we invite you to apply today and become an integral part of our team at BTL Harlem Wine! Job Type: Part-time Benefits: Employee discount Flexible schedule Schedule: 8 hour shift Work Location: In person
Job Title: Shift Lead Location: Juici Patties Reports To: Store Manager / Kitchen Manager Job Summary: The Shift Lead at Juici Patties is responsible for supervising daily shift operations, ensuring smooth service, and maintaining high standards for customer satisfaction. You’ll support the team by coordinating tasks, managing workflow, and stepping in wherever help is needed — whether it’s at the counter, kitchen, or with customer service. This role requires strong leadership, excellent communication skills, and the ability to stay calm and organized during busy periods. Key Responsibilities: Lead the team during your shift to deliver excellent customer service and quality food Ensure all staff follow company policies, procedures, and health & safety regulations Assist with opening and closing duties, including cash handling and store cleanliness Handle customer inquiries, concerns, or complaints professionally and promptly Support kitchen and front-of-house staff to maintain smooth workflow Train and mentor new or junior team members during shifts Monitor inventory levels and communicate supply needs to management Report any operational issues to management Qualifications: Previous experience in a fast-paced food service environment preferred Strong leadership and problem-solving skills Excellent communication and interpersonal skills Ability to multitask and stay calm under pressure Positive attitude and team player mentality Benefits: Competitive pay Growth opportunities Friendly and supportive work environment