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  • Front of House Manager/ Bar Manager
    Front of House Manager/ Bar Manager
    hace 1 mes
    $23–$25 por hora
    Jornada parcial
    Manhattan, New York

    Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff. Reports to: Food and Beverage Operations Manager RESPONSIBILITIES Store Goals ▪ Ensure excellent overall store performance ▪ Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions ▪ Maintain an “A” health inspection rating at all times ▪ Keeping Fair workweek premiums to a minimum ▪ Maintain satisfactory Secret Shopper and Steritech averages Customer Service ▪ Maintain excellent customer service ▪ Take customer orders, maintain fast, accurate service, and positive guest relations ▪ Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process ▪ Resolve guest complaints or concerns Leadership ▪ Effectively train, supervise, and mentors all bar staff members ▪ Hold employees accountable to Company standards using corrective action process ▪ Conduct performance appraisals ▪ Celebrate employee successes ▪ Lead by example, showing rather than telling ▪ Delegate fairly and appropriately ▪ Encourage employees to develop their skills and/or grow with the Company Teamwork & Communication ▪ Work as a team member to support other employees in their duties ▪ Follow the lead and direction of your GM/DM ▪ Communicate challenges and successes ▪ Be respectful of all guests, employees, vendors, and supervisors Accountability ▪ Take ownership over tasks that are assigned to you ▪ Hold self to the highest standard of performance ▪ Be knowledgeable of and hold yourself to all Company standards ▪ Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook Station Mastery ▪ Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes ▪ Follow responsible alcohol service guidelines ▪ Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them ▪ Maintain expert knowledge of all bar offerings ▪ Take orders from guests and input into POS, ensuring 100% accuracy ▪ Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards Other Responsibilities ▪ Attend mandatory meetings including staff meetings, leadership meetings, etc. ▪ Perform opening and closing duties to Company standards ▪ Perform other duties as assigned by your supervisor ESSENTIAL FUNCTIONS • Reasonable accommodation will be considered and implemented in accordance with ADA requirements., • 18 + years of age, • 2+ years of bartending experience, • Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks), • Function in a fast-paced and noisy environment, • Tolerance to temperature fluctuations, • Work with hazardous substances such as hot oil, • Read, write, speak, and understand basic English, • Communicate clearly, • Lead a team effectively, • Use a basic computer system (ex. cash register), • Finger dexterity, • Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Available to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Maintain general knowledge of FGNY: locations, transportation, management team, etc., • Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace. Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740

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  • Visitor Services Assistant
    Visitor Services Assistant
    hace 1 mes
    $20 por hora
    Jornada parcial
    Manhattan, New York

    About the Role: The primary goals of this position is to welcome visitors, sell daily admission, memberships, check-in guests, and aid visitors while they explore the Museum during Museum hours, special events, and programs after hours. Greeting visitors and monitoring timed entry into the ticketed exhibitions requires a welcoming presence and excellent communication skills. The ideal candidate can multitask with ease and possesses strong hospitality, organizational, and teamwork skills. The ability to maintain a positive attitude while working in a fast-paced, team-oriented environment is crucial. Knowledge of the Italian American Experience is preferred. Availability Thurs- Sat is required especially in the month of November, a minumum of 2 shifts a week. Tuesday and Wednesdays, especially weekday mornings, and a willingness to work holiday weekends is strongly preferred. Responsibilities • Greet all visitors with warmth and kindness while effectively communicating exhibition guidelines, ticketing policies, day-of events, and offer guidance., • Manage visitor traffic for the exhibition through strong organizational skills and effective communication with staff and visitors., • Check in guests and monitor timed entry into exhibitions and program spaces., • Sell daily Museum admission, event tickets, Memberships, and store items; process credit cards and ring up cash., • Demonstrate holistic knowledge of the Museum’s exhibitions, programming, Membership benefits, events, facilities, and operational changes (all staff members will be given time to become familiar with the Museum)., • Provide directions so visitors can navigate the building with ease., • Availability primarily on Thursday, Fridays and Saturdays, up to 18 hours a week., • Attend scheduled staff meetings., • Other tasks as assigned. Qualifications A successful candidate will meet many of these requirements, and have the desire and capacity to learn the rest on the job. • High school diploma or equivalent., • Experience cash handling and the ability to maintain an organized cash drawer., • Ability to learn nuanced ticketing policies and effectively communicate them to visitors., • Ability to provide excellent visitor experience in a fast paced environment., • Commitment to the Museum’s mission to provide customer service that is welcoming and inclusive to all., • Comfortability in leading groups of all ages., • Ability to work well within a team., • A positive attitude, • Ability to lift up to 25 lbs. and work on your feet., • Ability to implement Museum policies in a manner that is friendly but firm in order to maintain the safety of artifacts, artwork, and visitors. Preferred skills • Proficiency in language(s) other than English including but not limited to Italian, Spanish, Mandarin and Cantonese,, • Interest in Italian Culture and American History and/or related fields Museum overview: The new Italian American Museum (IAM) will serve as a cultural hub and community nexus for Italian Americans and the Little Italy neighborhood. Through permanent and temporary exhibits, robust educational and cultural programming, and collaborations with the community, the IAM will become the preeminent center for learning about and engaging with Italian culture/history as a platform for sharing Italian American voices and celebrating Italian American achievements. The Italian American Museum preserves, promotes, and celebrates the culture and history of Italian Americans, serving as a living record of their contributions to America and a bridge between the remarkable past and the evolving future of the community. By allowing Italian Americans to share their story in their own voice, the Museum will encourage a full appreciation of what it means to be Italian American. The IAM is committed to creating and cultivating a diverse community of talented, passionate people who are inspired to provide a premiere resource on Italian American culture and history. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect. To apply: Please send a copy of your resume and a letter of interest to the Museum’s Head of Education, Marie Palladino

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  • Cafe Manager
    Cafe Manager
    hace 1 mes
    Jornada completa
    Central Ward, Newark

    Café Manager Downtown Newark, NJ | Full-time | On-site Compensation: $50,000–$60,000 annually, depending on experience Schedule: Approximately 40 hours per week. Café operating hours are 6:00 a.m.–9:00 p.m. Availability for scheduled opening, daytime, and closing shifts, including weekends, is required. LaTasse Café specializes in coffee, pastries, sandwiches, fresh juices, and smoothies. We are seeking an experienced, hands-on Café Manager to lead our team and take responsibility for daily operations. Reporting directly to the owner, you will manage staffing, service, inventory, and operating costs. You must be comfortable preparing coffee, serving customers, and supporting employees during busy periods. Key responsibilities • Recruit, train, schedule, and supervise café employees., • Manage attendance, shift coverage, and employee performance., • Lead opening, closing, and shift handover procedures., • Prepare espresso drinks and other beverages, take orders, and operate the register when needed., • Coordinate in-person service with online, pickup, and delivery orders., • Ensure orders are accurate, properly packaged, and ready on time., • Monitor ordering platforms, update item availability, and resolve customer or delivery issues., • Maintain consistent recipes, portions, presentation, and customer service., • Enforce food safety, allergen precautions, hygiene, and cleaning procedures., • Manage inventory, supplier orders, receiving, and waste., • Reconcile cash and POS totals and investigate discrepancies promptly., • Control labor hours and purchasing within approved budgets., • Submit a concise weekly report covering sales, staffing, costs, and operational issues. Required qualifications • At least two years of café, coffee shop, or comparable food service management or supervisory experience., • Current ServSafe Food Protection Manager certification or an equivalent accepted by the New Jersey Department of Health. Proof required before hiring., • Hands-on experience using commercial espresso equipment and preparing espresso-based drinks., • Experience training employees, scheduling shifts, managing inventory, and reconciling cash., • Ability to supervise online orders while maintaining efficient counter service., • Strong leadership, customer service, communication, and problem-solving skills., • Ability to run shifts independently and follow through reliably., • A dependable commute to Downtown Newark., • Flexible availability for opening, daytime, and closing shifts, including weekends. Experience with Clover, Odoo, DoorDash, or Uber Eats is preferred.

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  • Restaurant Crew Member
    Restaurant Crew Member
    hace 1 mes
    Jornada completa
    Foxhurst, The Bronx

    Part-time | Full-time $17 - $19 an hour Benefits Paid training Employee discount Flexible schedule Qualifications Pre-cooking preparation Guest relations Quick service & fast food restaurant experience Attention to detail Retail math Full Job Description Job Summary Join our dynamic team as a Restaurant Crew Member and become the heart of our fast-paced food service environment! In this energetic role, you'll deliver exceptional customer experiences by preparing delicious food, managing orders efficiently, and maintaining a clean, welcoming workspace. Your enthusiasm and dedication will help create a lively atmosphere where guests feel valued and satisfied. Whether you're handling food preparation, operating POS systems, or assisting customers directly, your contribution is vital to our success. This paid position offers a fantastic opportunity to develop culinary skills, gain retail experience, and thrive in a vibrant team setting. Responsibilities Prepare food items according to established recipes and safety standards, ensuring quality and consistency. Operate POS systems such as Aloha POS and Micros POS to process customer orders accurately and efficiently. Manage food service customer orders from start to finish, providing friendly service and upselling menu items to enhance guest satisfaction. Maintain a clean and organized workspace by following sanitation guidelines and food safety protocols throughout your shift. Handle cash register operations including processing cash transactions, giving correct change, and managing retail sales transactions with precision. Assist in operating kitchen equipment safely and effectively to support food preparation activities. Provide excellent customer service by greeting guests warmly, answering questions about menu items, and ensuring their experience is positive from start to finish. Experience Previous experience in quick service or fast food restaurants is preferred but not required; training will be provided. Familiarity with food preparation, food handling, and sanitation standards in a restaurant or café environment is highly valued. Basic math skills are essential for accurate cash handling and transaction processing. Experience with POS systems such as Aloha POS or Micros POS will be advantageous but can be learned on the job. Demonstrated ability to manage time effectively during busy periods while maintaining attention to detail. Strong customer service skills with a positive attitude that energizes team interactions and enhances guest experiences. Knowledge of food safety management practices ensures compliance with health regulations and promotes a safe dining environment. Join us in creating memorable dining experiences! This role offers an exciting chance to develop your skills in food service, sales, and hospitality while working in a lively team environment dedicated to excellence. Pay: $17.00 - $19.00 per hour Benefits: Employee discount Flexible schedule Paid training Shift availability: Overnight Shift (Required) Night Shift (Required) Work Location: In person

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  • Bartender
    Bartender
    hace 1 mes
    $14–$20 por hora
    Jornada completa
    East Bronx, The Bronx

    LOCATED IN BRONX NY Position Overview We are seeking a high-performing Bartender who is not only skilled in mixology and guest experience, but also committed to personal and professional growth. This role is designed for individuals who want to elevate beyond bartending into leadership, operations, and revenue-driving responsibilities. Key Responsibilities Guest Experience Excellence Deliver exceptional, high-energy service to all guests Build rapport with clientele to create repeat business and loyalty Maintain full knowledge of menu offerings, specials, and upselling opportunities Revenue & Performance Growth Consistently meet and exceed sales targets (upselling, premium bottle service, etc.) Identify opportunities to increase average check size Support high-volume service while maintaining quality and speed Operational Excellence Maintain a clean, organized, and fully stocked bar at all times Follow all safety, sanitation, and compliance guidelines Accurately handle cash, POS systems, and inventory tracking Team Collaboration & Leadership Development Work closely with management and service staff to ensure seamless operations Assist in training new bartenders and barbacks as needed Take initiative in problem-solving during high-pressure situations Growth & Development Expectations Participate in ongoing training (mixology, service standards, leadership) Demonstrate progression in responsibility, performance, and accountability Show readiness to grow into roles such as Lead Bartender, Supervisor, or Manager Qualifications Previous bartending experience in a high-volume or upscale environment preferred Strong communication and interpersonal skills Ability to multitask and perform under pressure Sales-driven mindset with a focus on guest satisfaction Open to feedback, coaching, and continuous improvement What We Offer Performance-based growth opportunities Hands-on training and mentorship Fast-track advancement for top performers Dynamic, high-energy work environment Ideal Candidate You’re not just here to “bartend.” You’re here to build a skillset, increase your earning potential, and grow into a leadership role. You take ownership, move with urgency, and treat every shift like an opportunity to improve.

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  • Barista
    Barista
    hace 1 mes
    $19 por hora
    Jornada parcial
    Livingston

    Provide legendary customer service, handcrafting beverages to strict recipe standards, and maintaining a clean, welcoming store environment in a hospital setting. Core Responsibilities • Customer Service: Deliver friendly, personalized service and connect with guests to create a welcoming "Third Place" environment., • Beverage & Food Preparation: Handcraft hot and cold drinks (espresso, coffee, tea) and prepare food items strictly adhering to brand recipes and presentation standards., • Store Operations: Operate the cash register or POS system, handle digital mobile orders, manage drive-thru duties, and process cash payments accurately., • Cleanliness & Safety: Maintain a clean, sanitized, and organized workspace while following all health, food safety, and sanitation guidelines., • Inventory & Restocking: Restock stations, manage inventory rotation, and communicate supply needs to the shift supervisor. Qualifications & Requirements • Interpersonal Skills: Positive, welcoming attitude with a strong capability for teamwork and effective communication., • Work Ethic: Ability to remain calm, focused, and composed in a fast-paced, high-energy environment., • Availability: Flexible schedule, including early mornings, evenings, weekends, nights, and holidays., • Physical Requirements: Ability to stand/remain mobile for entire shifts and frequently lift or move up to 44 pounds., • Experience: No prior experience is strictly required; comprehensive on-the-job training is provided

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  • Seasonal Retail Sales Associate
    Seasonal Retail Sales Associate
    hace 2 meses
    Jornada completa
    Paramus

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally. Job Responsibilities As a Seasonal Retail Sales Associate at the RazerStore, you will be crucial in delivering outstanding customer service and ensuring a positive shopping experience during our peak season. Your role will involve assisting customers, managing merchandise, and contributing to the store's overall success during our busiest time of the year. Pay Rate: $15.92/hr Essential Duties And Responsibilities Deliver exceptional customer service by greeting, assisting, and recommending products. Drive sales through effective demonstrations, upselling, and cross-selling. Meet and exceed sales targets and KPIs. Maintain a clean, organized, and visually appealing store. Stay updated on product knowledge, industry trends, and promotions. Handle inquiries, complaints, and returns efficiently. Collaborate with the team to achieve store goals and create a positive work environment. Assist with product selection, provide information, and showcase products. Operate the cash register and process transactions accurately. Maintain flexible availability, including evenings, weekends, and holidays. Enforce company policies and perform other assigned duties. Other duties as assigned. Qualifications Pre-Requisites : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalent required Minimum of 1 year of retail sales experience, preferably in a gaming or electronics store Strong communication, interpersonal, and customer service skills Ability to multi-task and work in a fast-paced environment while being attentive to customers Basic math and computer skills required Knowledge of basic POS principles and cash handling Passion for gaming and knowledge of gaming products Self-motivated with a drive to achieve and exceed sales targets Excellent problem-solving skills and attention to detail Availability to work flexible hours, including evenings, weekends, and holidays Must be at least 18 years old to apply. Physical Demands Occasionally lift, carry, and/or move up to 50 pounds. Stand and walk for extended periods throughout the shift. Use hands to operate equipment, including a cash register and handheld scanner. Reach above and below shoulder level. Bend, stoop, kneel, and crouch to stock shelves and retrieve merchandise. Communicate effectively with customers and team members, including speaking and hearing. Occasionally sit, climb a step stool or ladder, and push or pull carts and merchandise fixtures. Salary Ranges $13.30 - $24.80 (per hour) Disclaimer: Exact compensation may vary based on skills, experience, and location. Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

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  • Server Team Member
    Server Team Member
    hace 2 meses
    Jornada completa
    Lodi

    We are seeking an energetic and dedicated server to join our vibrant Brunch Restaurant in Bergen County. We are looking for someone who is interested growing, learning how to become a barista, work private parties, and take home cash at the end of the day. This role, is perfect for someone who enjoys hospitality and is a morning person. We are open 7 Days a week and we are looking for someone to work Thursdays - Sundays 7:30am-4pm. This paid position also includes cash tips at the end of the shift. Responsibilities Greet guests warmly and guide them through the menu, offering recommendations and enhancing customer experience. Take accurate food and beverage orders. Serve food, beverages (Matchas, Iced Lattes, etc...) with excellent presentation/ Process sales transactions efficiently, handling cash, credit card payments, and processing tips accurately Maintain cleanliness and sanitation standards in all service areas in compliance with food safety regulations Assist with food handling and preparation tasks as needed. Foster positive guest relations by providing attentive service, resolving issues promptly, and ensuring guest satisfaction at all times Requirements Previous experience in food service or restaurant environments is preferred but not necessary. Strong customer service skills with the ability to engage guests professionally and courteously Ability to handle cash transactions accurately while maintaining efficiency during busy hours Excellent time management skills to prioritize tasks effectively in a fast-paced setting Basic math skills for processing sales transactions and managing tabs confidently Understanding of food safety protocols, sanitation standards, and proper food handling procedures Hospitality or food industry experience that demonstrates adaptability and teamwork Join us as a Server where your energy fuels memorable experiences! Bring your passion for hospitality, your love of great food and drinks, and your commitment to guest satisfaction. We’re excited to support your growth in a lively environment that values your contributions every step of the way. Pay: $23.38 - $28.16 per hour Expected hours: 30.0 per week Work Location: In person

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  • Cashier and Waiter / Waitress
    Cashier and Waiter / Waitress
    hace 2 meses
    Jornada completa
    Manhattan, New York

    Greeting customers warmly and providing excellent customer service • Taking dine-in, takeout, and bakery orders accurately, • Operating the POS system and processing cash, credit card, and digital payments, • Handling cash drawer opening, closing, and basic reconciliation, • Answering customer questions about menu items, ingredients, and products, • Packaging bakery items, pastries, breads, and takeout orders, • Coordinating orders with the kitchen, bakery, barista, and service team, • Making sure orders are complete and accurate before handing them to customers, • Managing pickup and delivery orders, • Answering the phone and assisting with basic customer inquiries, • Keeping the cashier counter, display area, and front-of-house area clean and organized, • Restocking bags, boxes, napkins, utensils, cups, and other front counter supplies, • Monitoring bakery displays and informing the team when items need to be replenished, • Assisting customers with product selection and recommending menu items when appropriate, • Handling customer concerns professionally and escalating issues to management when needed, • Following food safety, sanitation, and company procedures, • Supporting the front-of-house team during busy service periods, • Helping maintain a welcoming, clean, and professional customer experience throughout the day

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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $75000–$80000 anual
    Jornada completa
    Manhattan, New York

    One Michelin-starred, Casa Mono is seeking an FOH Manager. Celebrating 21 years of award-winning service, located just east of Union Square. Our Spanish seasonal menu is based on sustainable seafood, a whole animal butchery program, and produce from Union Square Greenmarket. Our wine list consists of nearly 600 wines, representing a thoughtful and thorough selection of Spain’s rapidly expanding world of wine. New York Times Top 100 Restaurants in NYC New York Times 3-Stars Michelin 1 Star since 2009 Role Description: This is a full-time position for FOH Manager. We are looking for a candidate who takes a 'hands-on' approach to management and is willing to lead by example and with empathy. You will work to support our staff to successfully provide guests with a service that is warm, knowledgeable & appreciative. In addition to being present on the floor during service, your job duties will include events, and administrative tasks such as composing daily reports, cash handling, ordering & closing the restaurant. The ideal candidate will have a keen eye for detail, strong leadership skills, and a passion for hospitality. They will positively lead and inspire the service team, contributing to a collaborative work environment and culture. Desired Qualifications: Excellent communication and interpersonal skills Attention to detail and ability to work in a fast-paced environment Passion for wine and understanding of Spanish wine varietals and regions Efficient in OpenTable and Toast POS Systems Must have 2 years experience in an NYC restaurant as a Manager Food Handlers certification preferred Have a warm, positive, and noticeably appreciative demeanor toward guests and colleagues Be able to effectively communicate, give and take constructive criticism, and productively lead a team Must be able to easily adapt and improvise. Must have a strong focus, heightened attention to detail, organizational skills, and a passion for the hospitality industry We Are an Equal Opportunity Employer Please reply to this post with your resume and cover letter. We offer comprehensive benefits: medical, dental, vision, 401K, vacation

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  • Teller
    Teller
    hace 2 meses
    Jornada completa
    Clifton

    Bi-Lingual a plus but not required We are seeking a dynamic and detail-oriented Teller to join our financial services team. As a Teller, you will be the friendly face of our bank, providing exceptional customer service while efficiently processing transactions and managing banking operations. Your role is vital in fostering positive customer relationships, ensuring compliance with financial regulations, and supporting the overall success of our branch. If you thrive in a fast-paced environment and are passionate about helping clients achieve their financial goals, this opportunity is perfect for you! Responsibilities Handle daily cash transactions with accuracy, including deposits, withdrawals, and payments, ensuring proper cash drawer handling and balancing at the end of each shift Provide excellent customer service by addressing inquiries, offering banking product information, and guiding clients through various financial services Process loan origination requests, including documentation review and initial application processing, supporting the loan processing team as needed Detect and prevent potential fraud by monitoring account activity and adhering to banking regulatory compliance standards Manage customer relationships through relationship management techniques, upselling banking products and services to meet client needs Utilize banking software and Microsoft Office tools to record transactions, update customer information, and generate reports Maintain thorough knowledge of banking products, financial regulations, and industry best practices to ensure accurate processing and compliance Skills Strong customer relationship management skills with a focus on delivering personalized service Proficiency in processing cash transactions accurately using cash handling procedures and retail math skills Knowledge of banking software systems and Microsoft Office applications for data entry and reporting Ability to perform basic math calculations quickly and accurately, including debits & credits and 10 key typing skills Understanding of financial compliance regulations related to banking operations and fraud prevention techniques Excellent communication skills to effectively interact with customers and team members Ability to handle cash drawer balancing, cash management tasks, and cashiering responsibilities efficiently Join our team as a Teller to make a meaningful impact on our customers' financial journeys! Bring your enthusiasm for financial services, technical proficiency, and dedication to excellent customer care. We value your expertise in banking operations and look forward to supporting your growth in a vibrant work environment.

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  • Customer Service Agent
    Customer Service Agent
    hace 2 meses
    $45000–$60000 anual
    Jornada completa
    Long Beach

    Law Firm Customer Service and Phone Specialist Salary: starting at $45,000–$60,000 position has growth potential Location: Oceanside, NY Job Type: Full-Time, On-Site About Us: We are a growing law practice dedicated to defending businesses against merchant cash advance companies and related financial disputes. We provide strategic legal guidance, negotiation, and defense while focusing on clear communication and strong client advocacy. About the Role: The Customer Service and Phone Specialist will be responsible for speaking with prospective clients, explaining our services, and guiding them through the intake and consultation process. Day-to-day responsibilities include handling inbound and outbound calls, qualifying leads, following up with prospective clients, maintaining accurate records, and helping turn inquiries into clients. You will work closely with attorneys and support staff to ensure a smooth transition from the initial call to legal representation. The role also includes meeting performance goals, participating in ongoing training, and helping improve processes that enhance the client experience and support company growth. Growth Opportunity: There is significant room for growth within the company. As the firm continues to grow, strong performers will have opportunities to take on additional responsibilities, develop their skills, and advance into leadership and management roles. Career advancement also comes with increased financial benefits, including opportunities for higher compensation and greater earning potential as your responsibilities, performance, and contributions to the company grow. Qualifications: -Excellent communication skills – Able to speak and write clearly and professionally. -Customer service experience – Comfortable answering questions, handling concerns, and working with clients. -Sales experience – Able to qualify leads, follow up with prospects, and turn leads into clients. -Training or mentoring experience – Willing to learn quickly and support other team members. -Goal-oriented – Comfortable working toward sales goals and performance targets. -Professional experience – Experience in a legal, financial, or professional services environment is a plus. -Computer skills – Comfortable using CRM systems, email, spreadsheets, and basic office software. -Organized and dependable – Able to manage multiple tasks, maintain confidentiality, and work well in a fast-paced environment. -On-site availability – Must be able to work on-site in Oceanside, NY. -Education – High school diploma or equivalent required. Additional education in business, communications, or a related field is a plus.

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