Enterprise EOC Console Operator
4 days ago
Albany
Job Description Position Overview • Monitoring batch processes for errors, timely initiation and successful completions., • Monitor file transmissions for errors, timely initiation and successful completions., • Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc., • Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues., • Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours., • Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported., • Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected., • Assisting in the development of console operations knowledge articles., • Executing and preparing management reports. Work Hours: Monday: 12pm to 8pm Tuesday: 12 pm to 8pm Saturday: 12 pm to 12 am Sunday: 12 pm to 12 am Mandatory Qualifications • Attentive and observant., • Honest and trustworthy., • Good and clear verbal and written communication Skills., • Exudes a positive attitude., • Good time management., • Willingness and ability to learn., • Knowledge of the operation of computer systems and related electronic data processing equipment., • Knowledge of modern information technology procedure and terminology., • Ability to record information into an incident management tracking record., • Ability to understand and carry out oral and/or written directions., • Ability to follow written instructions & procedures., • Ability to document internal procedures. Preferred Skills • A degree related to Computer Science or any Information Technology (IT) certifications., • Basic knowledge of the IT configuration for a typical Data Warehouse.