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Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job DescriptionAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Card Services Representative will have in-depth knowledge of Debit and Credit card networks' rules, regulations, and multiple computer systems. Reviewing, investigate, and resolving member debit and credit card dispute claims, and daily transactions. You will rely on available resources, instructions and pre-established guidelines to minimize any negative impact on member experience while mitigating potential financial risk. Thoroughly document and maintain dispute case information along with steps taken to perform claim investigations, and responses provided to customers. Act as a first point of contact to respond to any questions or correspondence from members. Act as a first point of contact to investigate branch inquiries regarding debit and credit card. Responsibilities: • Works daily credit, debit, and ATM card inquires including claim disputes evaluations and settlements to bring efficiencies to assure quality member service., • Respond to service events timely and efficiently, • Perform card monitoring on a real-time or near-real-time basis to mitigate fraudulent card usage, • Troubleshoot and resolve member concerns related to Debit and Credit card, • Process disputes and track claim status through resolution, escalating issues to management as needed, • Identify and monitor high-risk transactions; recommending actions such as account holds, restrictions, or closures, • Communicate regularly with external stakeholders, such as cardholders, other financial institutions, and law enforcement., • Maintain adherence to Regulation as well as MCU policies and procedures., • Process various reports to track progress of claims or perform necessary steps of actions, as needed., • Collaborate with other departments to ensure fraudulent card issues are being delivered in accordance with designated timelines and appropriately fulfill members’ needs., • Maintain confidentiality of all financial data for members and the Credit Union., • Make sure activities are in compliance with local, state, and federal laws and regulations., • Monitor high-risk transactions., • Contact members via the phone and email., • Monitor activities on blocked, closed, over-the-limit, and lost or stolen accounts., • Perform other duties as requested. Requirements: • College degree required or equivalent working experience., • Minimum 3-5 years relevant experience with card services industry and Visa/debit and credit regulations., • Knowledge of Regulation E, Z and applicable laws and regulations., • Possess a sense of urgency. Effectively set priorities, allocates resources, takes accountability and achieves results., • Ability to interpret and communicate data in a clear and comprehensible manner., • Proficient in Microsoft Office Suite, particularly Word and Excel., • Excellent listening and analytical skills., • Effective organizational, problem solving and multi-tasking skills., • Excellent verbal and written skills are key for functioning., • Ability to excel within a fast paced, demanding environment., • Proficiency in Microsoft for Windows Applications. Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Core Values: • CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization., • RACIAL EQUITY ADVOCATE: Recognizes, supports, and engages in dismantling institutional racism. Partners with, and is accountable to stakeholders, including children, families, and communities of color., • RACIAL EQUITY MINDSET: Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways., • TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency's culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future., • Demonstrates cultural competence through an awareness of and sensitivity towards Agency's clients' and coworkers' cultural and socioeconomic characteristics., • Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change., • Works from a strengths-based perspective., • Recognizes that consumers come first and responds to consumers appropriately., • Values and participates in the Team as a proactive member., • Respects others' professional opinions and tolerates a range of feelings., • Attends supervision consistently and comes prepared., • Able to receive feedback and to learn from it. The Senior Program Accountant works with the Accounting Manager, CFO and Program Managers to review the financial status of Agency programs which includes: managing administrative department budgets, managing administrative cost allocation plans, and reviewing and entering daily cash transactions and month end journal entries. The Senior Program Accountant manages funder reviews and audits as well as organizing, preparing and directing all monthly general ledger accounting activities. General ledger accounting activities include transactions related to fixed assets, payables, taxes, payroll, cash, monitoring budgets, investments and insurance. This position is responsible for maintaining accounting systems to ensure the proper accounting and recording of company resources. The Senior Program Accountant is responsible for generating financial statements, conducting analysis, and creating other management reports. • Responsible for month-end and general ledger closings, computer statement preparation and analyses., • Review and submit end journal entries for Accounting Manager's approval., • Review and submit daily cash entries for Accounting Manager's approval., • Prepares cash flow reports and monthly department analyses., • Manage and administer admin cost allocation plan., • Design reports in Financial Edge and Excel. Prepare periodic and ad-hoc reports., • Monitors current department accounting systems and procedures and revises as required., • Responsible for the accurate and timely preparation and submission of all internal and external reports as necessary., • Prepares required monthly, quarterly and annual reports and responds to inquiries (ROE's, Grant Reimbursement Claims and funder reports)., • Coordinate funder reviews and audits., • Review and assist in the preparation of annual budgets and modifications., • Responsible for 100% completion and preparation of work papers required in the annual audit., • Coordinate year-end audit review for external audit staff and work directly with auditors. Education: Bachelor Degree in Accounting or Business or equivalent experience. Experience: Minimum of five (5) solid years' experience in all aspects of Non-profit accounting and/or grant accounting. Federal and State grant experience. Knowledge, Skills and Abilities: Solid knowledge of manual and automated accounting systems, financial analysis capabilities. Strong background in budget preparation and management. Knowledge of advanced accounting principles and practices, including fund accounting and the use of inter-fund accounts. Intermediate to advanced skills in use of accounting software preferably Financial Edge accounting system. Excellent computer skills in Microsoft Office Suite (including Excel, Word, Power Point, Access and Outlook). Strong problem-solving skills using arithmetic, algebra and software formulas to solve problems. The ability to manage and prioritize tasks independently and in a team environment. Ability to perform duties accurately and efficiently to ensure complete compliance Communication skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write for presentation or for publication, prescribing to agency format. Ability to effectively present information about and be a spokesperson for the agency, to top management, public groups, and or boards of directors. Physical Demands: The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is occasionally required to lift and or move up to 25 lbs. *The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Salary: $70,000 - $75,000 Vacation & Benefits: • Vacation: As a full-time employee working generally 35 hours per week, you will be eligible to participate in the Family Connections group benefit plans. Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits. Yes, you can elect to not enroll into these benefits. You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays., • Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer-paid life insurance, employer paid Long-term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc. Family Connections is an Equal Employment Opportunity Employer committed to excellence. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age veteran status, or sexual orientation or other protected classes under the State and Federal law. Powered by JazzHR apwcmAdZo9

Job DescriptionPatient Accounts Billing Representative (Remote - NYC Area Hospital) Pay Rate: $22.00 - $28.00/hour (DOE & interview performance) Schedule: Monday - Friday, 8 AM - 5 PM (Full-time, Remote) Employment Type: Direct Hire through Medix Start Date: End of September / Early October Equipment: Provided by employer Overview We are seeking an experienced Patient Accounts Billing Representative to join the revenue cycle team of a leading NYC area hospital. This role is 100% remote but requires candidates with at least 3+ years of recent hospital billing experience and strong EPIC skills. If you are highly detail-oriented, thrive in a fast-paced environment, and want to contribute to improving billing accuracy and patient satisfaction, this is a great opportunity. Key Responsibilities * Accurately bill all third-party insurance carriers for hospital services. * Resolve unbilled claims and manage claim edits through EPIC work queues. * Submit claims electronically and by paper through payer portals. * Work aged trial balance reports and resolve claim denials. * Complete charge adjustments, recodes, and late charge rebills. * Review rejection reports and submit timely corrections. * Respond to correspondence from payers and patients regarding claims. * Process refunds and resolve missing or incomplete billing data. * Handle incoming calls from patients and insurance companies. * Maintain compliance with all payer, federal, and state billing regulations. Required Qualifications * High School Diploma or equivalent (required). * 3+ years of hospital billing experience (required). * Proficiency in EPIC (required). * Hands-on experience with payer portals and hospital billing workflows. * Excellent written and verbal communication skills. * Must complete HBI Certification during onboarding (provided). Preferred Skills * Knowledge of billing regulations and terminology. * Experience in claim follow-up, denials, and re-billing. * Proficiency with Microsoft Office and general office technology. * Ability to stay organized and meet deadlines in a remote environment. Why Join * Competitive hourly pay based on experience and interview performance. * Direct hire opportunity with benefits available immediately. * Work with a collaborative revenue cycle team in a stable hospital system. * Equipment provided for remote success. * Prospective start date: End of September / Early October. Additional Openings Available We also have immediate openings for: * Insurance Follow-Up Representatives * Payment Review Specialists * Senior AR Representatives All positions are direct hire through Medix, with similar pay, schedule, and remote flexibility. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with federal, state, and local laws (including FCIHO, ULAC, FCO, and CFCA). This position is subject to a background check based on job duties, including access to financial and confidential information. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?