IT Intern (55024)
16 hours ago
Farmington
*Please note: resume is required for this position. Interested in this role You can find all the relevant information in the description below. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements, • Complete special projects to support assigned area with meeting business needs while satisfying internship requirements, • Provide accurate and consistent support in assigned department, • Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests, • Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution, • Escalate issues as appropriate, • Provide end user support of hardware and software systems, • Maintain, review and update department documentation, problem and solution documentation and procedures and processes, • Maintain files for IT service requests, • Ensure proper protocols are followed for all submitted requests, • Track application and system documentation as well as training materials, • Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures, • Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting, • Conduct testing on systems and document results, • Collaborate with other IT staff and vendors to provide support, • Create, monitor and process user requests following established procedures, • Assist and mentor help desk staff and ensure help desk coverage, • Assist in troubleshooting spreadsheets, databases and other office productivity tools, • Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP, • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly, • Assist Network Team in supporting and maintaining of the network infrastructure, • Install and upgrade computer components and software, manage virtual servers and integrate automation processes, • Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless), • Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization, • Manage Data Center, including power and environmental requirements, • Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs, • High School Diploma/GED or equivalent experience, • Accurate and detail-oriented, • Highly organized and ability to adapt quickly to changing priorities, • Excellent verbal and interpersonal communication skills, • Ability to work fast and efficiently, • Ability to follow established dress code policies and practice good personal hygiene xqrzhdi, • Ability to interact with guests, coworkers and management in a professional and courteous manner, • Ability to manage projects in a timely and efficient manner, • Ability to independently complete multiple tasks in a professional manner, • Treasure Island guest service training, • Must be able to walk and / or stand for long periods throughout the day, • Must have a good sense of balance, and be able to bend, kneel and stoop, • Must have the ability to independently lift up to 25 pounds on a frequent basis, • Must be able to perform repetitive hand and wrist motions, • Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke, • Must be willing to work a flexible schedule including all shifts, weekends and holidays, • Occasionally must deal with angry or hostile individuals, • High volume direct public contact