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Are you a customer-service pro fluent in English and Mandarin (Cantonese is a plus)? We're seeking a bilingual Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? Competitive Pay: Earn between $35,000-$45,000 annually Benefits: 401(k), Health Insurance, Paid Time Off Stability: Full-time position with regular hours Work Location: In person, collaborative work environment Growth Opportunities: Develop your skills in a dynamic, supportive setting Key Responsibilities: Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Identify customer concerns and provide accurate, complete information using our resources. Handle customer complaints professionally, offering timely solutions and follow-ups. Keep accurate records of customer interactions and processes. Follow established communication guidelines and procedures. Go the extra mile to ensure customer satisfaction and engagement. Skills You’ll Need: Proven experience in customer support or client service roles. Strong phone communication skills, active listening, and adaptability to various customer personalities. Customer-centric attitude with excellent multitasking and time-management abilities. A positive attitude, willingness to learn, and a desire to grow within the role. Requirements: High school diploma required; some college education preferred. Bilingual: Fluent in English and Mandarin (Cantonese is a bonus). Strong verbal and written communication skills.
The Preschool School Aide supports the lead teacher in creating a safe, nurturing, and engaging learning environment for young children. This role involves assisting with daily activities, providing individual support to students, and helping maintain a positive classroom atmosphere. Key Responsibilities: Support Daily Activities: Assist the lead teacher in planning and implementing age-appropriate lessons and activities. Help set up and clean up classroom materials and learning areas. Student Interaction: Supervise and engage with children during playtime, group activities, and transitions. Provide one-on-one support to students as needed, fostering their social and emotional development. Classroom Management: *Help maintain a positive and organized classroom environment. *Assist in managing student behavior and implementing classroom rules and routines. Communication: *Communicate effectively with teachers, parents, and staff regarding student progress and any concerns. *Participate in staff meetings and professional development opportunities as required. Health and Safety: Ensure the safety and well-being of all students in the classroom and during outdoor activities. Assist with basic needs, such as meals, snacks, and restroom breaks. Qualifications: *High school diploma or equivalent; some college coursework in early childhood education preferred. *Experience working with young children in a preschool or childcare setting. *Strong interpersonal skills and a passion for working with children. *Ability to work collaboratively as part of a team. *Basic knowledge of child development and early education principles. *First aid and CPR certification is a plus. Physical Requirements: Ability to lift and carry children and materials as needed. Willingness to engage in active play and movement with children.