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Job Summary: The Senior Manager of Direct and Fintech Consumer Lending (Senior Manager of Consumer Lending) is responsible for the day-to-day leadership, performance, and oversight of the credit union’s consumer lending operations, including auto loans, personal loans, and credit cards, delivered through direct and fintech-enabled channels. This role manages departmental operations to ensure lending goals are achieved while maintaining strong credit quality, regulatory compliance, and operational efficiency. This role provides strategic and operational leadership to ensure lending products, processes, and partnerships support sustainable growth, strong portfolio performance, and an exceptional member experience. The Senior Manager manages day-to-day operations of the department, sets and monitors performance goals, and ensures objectives related to loan production, credit quality, efficiency, and member satisfaction are consistently met. This position serves as the primary relationship manager for fintech partners, overseeing performance, integration, and ongoing optimization of digital lending platforms. The role is also responsible for ensuring lending processes remain efficient, effective, compliant, and aligned with the credit union’s risk appetite, while continuously identifying opportunities to enhance automation, scalability, and innovation. Through strong leadership and cross-functional collaboration, the Senior Manager supports the credit union’s consumer lending strategy and digital growth initiatives. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: Operational Leadership: • Directs and monitors all facets of lending operations and monitors progress on a regular basis that is consistent with the Credit Union’s strategic plan. This includes oversight of consumer portfolios, underwriting, lending compliance, quality assurance, and collateral tracking., • Oversee daily operations of the direct and fintech consumer lending department, ensuring consistent execution of lending policies, procedures, and service standards., • Manage staffing, workflows, and resource allocation to support loan volume, service levels, and turnaround time goals., • Establish, monitor, and report on key performance indicators (KPIs) related to production, efficiency, credit quality, and member experience., • Ensure department goals and objectives align with the credit union’s strategic plan and consumer lending strategy., • Supports business and marketing initiatives to enhance loan production., • Maintains lending vendors in accordance with timing and business needs. Recommends retention or any changes needed. Consumer Lending & Underwriting Oversight: • Provide oversight of underwriting practices for auto loans, personal loans, and credit cards to ensure consistency, accuracy, and adherence to approved credit policies., • Monitor loan decisioning, exceptions, and overrides to ensure appropriate risk controls are maintained., • Partner with risk management and lending leadership to recommend updates to credit policy, pricing, and underwriting criteria based on portfolio performance and market conditions., • Ensure underwriting and lending processes balance growth, risk, and member value., • Approves / denies loan application requests including those for Credit Union employees. Risk Management & Compliance: • Serve as lending compliance subject matter expert with an emphasis on fair lending compliance, provide related guidance to management and assist with the ongoing development of compliance training to ensure the credit union is in full compliance with all lending laws and regulations., • Ensure consumer lending operations comply with all applicable federal and state regulations, including but not limited to Fair Lending, UDAAP, ECOA, FCRA, TILA, and credit card–related regulatory requirements., • Partner with Compliance, Risk, and Internal Audit teams to support examinations, audits, reviews, and issue remediation., • Monitor portfolio trends, delinquency, losses, and exception reporting to identify and mitigate emerging risks., • Ensure controls, documentation, and processes are maintained to support safe and sound lending practices. Fintech Partner Management: • Serve as the primary relationship manager for fintech lending partners supporting consumer loan originations and servicing., • Monitor partner performance against service-level agreements (SLAs), production goals, credit quality, and compliance expectations., • Coordinate with internal teams to ensure fintech integrations, processes, and reporting meet operational and risk standards., • Identify opportunities to optimize fintech partnerships to improve efficiency, scalability, and member experience. Process Improvement & Efficiency: • Responsible for hiring lending staff to include completing performance evaluations and development plans as necessary., • Continuously evaluate lending workflows and systems to identify opportunities for automation, standardization, and process improvement., • Lead or support initiatives to enhance operational efficiency, reduce cycle times, and improve data quality and reporting., • Ensure procedures and documentation are current, accurate, and consistently followed across all lending channels. Leadership & Collaboration: • Lead, coach, and develop lending staff, fostering accountability, engagement, and continuous improvement., • Collaborate with cross-functional teams including IT, Marketing, Finance & Accounting, Risk & Compliance, Digital Services, and Member Services to support lending initiatives., • Provide regular reporting and updates to senior leadership on operational performance, risks, and improvement initiatives., • Compile and analyze data to evaluate the current and future status of loan production, portfolio and performance., • Performs other duties as assigned by management. Requirements: • Bachelor's degree or equivalent combination, • 7+ year of Consumer lending operations, with a focus on auto loans, personal loans, and/or credit cards, • 3+ years of Management or senior leadership experience in a financial institution or credit union environment and strong working knowledge of consumer lending regulations, underwriting practices, and risk management principles., • Experience managing or working with fintech lending platforms or third-party vendors., • Credit union experience strongly preferred., • Experience with digital lending platforms, automated decisioning, or alternative data underwriting preferred., • Demonstrated experience improving operational efficiency and managing change in a lending environment preferred Skills: • Exceptional organizational skills., • Expert skills in spreadsheet preparation., • Excellent verbal and writing skills., • Strong operational and analytical skills with the ability to interpret performance and risk data, • Strong relationship management and communication skills, • Strong business management skills., • Proven leadership and team development capabilities, • Thorough understanding of consumer credit risk and regulatory compliance, • Ability to manage multiple priorities in a fast-paced lending environment, • Computer skills. BSA Statement: Management duties: Managers are expected to create a culture of compliance with all Bank Secrecy Act (BSA) and Anti-Money Laundering policies and procedures, and are required to attend BSA-related training as assigned. The following are some benefits offered to employees: • Paid Holiday, • Paid Birthday, • Paid Sick and Personal Days, • Paid Vacation, • Retirement/401K with matching contributions, • Medical, Dental and Vision Insurance, • Life Insurance and Long Term Disability, • Tuition reimbursement for Undergraduate and Graduate courses, • Various Incentive Programs, • Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Job Summary: The Branch Manager serves as the senior leadership representative of the assigned location while acting as a role model in the promotion of Credit Union products, services, and solutions to members within the branch and through targeted outreach within the local community. We encourage you to view and apply directly at edfed.org/careers Duties and Responsibilities: • Motivates, coaches, and develops branch staff to provide outstanding service and advocacy to members, while consistently identifying opportunities to deepen relationships and strengthen member loyalty. Develops and delivers annual evaluations for branch staff., • Maintains expert-level understanding of all aspects of branch workflow, including loan application processing, new account originations, cash vault management, branch compliance, and other operational processes. Assists with performing these functions as necessary., • Conducts daily huddles and monthly meetings with branch staff to recognize staff achievements, provide product education, and share meaningful business updates., • Participates in external networking and promotional events with local schools, colleges, and other community business partners., • Collaborates with Branch Services leadership to formulate new strategies to optimize branch business and expand membership., • Supervises and makes recommendations on facility-related maintenance needs, including ATM, custodial, security, and other vendors as required., • Serves as community liaison in representing the Credit Union at community functions and leadership forums., • Creates annual branch business plan and presents periodic performance updates to Senior Leadership highlighting business trends and opportunities for competitive differentiation., • Role models servant leadership at all time and inspires others to embrace the Credit Union mission of people helping people through personal conduct and performance., • Serves as point of escalation for member issues/concerns within the branch. Coordinates resolution of member issues with other Credit Union departments. Demonstrates sound and appropriate judgment when making exceptions to policy/procedures for the benefit of the member., • Ensures the branch is adequately staffed and that the branch schedule is reflective of traffic patterns resulting in an effective and efficient workflow which will provide an overall exceptional experience for all members., • Responsible for hiring, advancement, mentoring and addressing disciplinary matters of staff. Recommends termination when necessary., • Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary., • Ensures that the branch follow prescribed policy, operational, and security procedures in compliance with internal and external procedures, NCUA, and other regulations., • Full compliance with BSA rules and regulations., • Reviews OFAC matches within designated risk score and provides clearance to staff on false positive matches., • Perform other duties as assigned by management. Requirements: • Associate's degree or an equivalent combination of education and relevant experience., • 7-10 years of financial services experience BSA Statement: Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: • Paid Holiday, • Paid Birthday, • Paid Sick and Personal Days, • Paid Vacation, • Retirement/401K with matching contributions, • Medical, Dental and Vision Insurance, • Life Insurance and Long Term Disability, • Tuition reimbursement for Undergraduate and Graduate courses, • Various Incentive Programs, • Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Job Summary: The Enterprise Fraud Analyst is responsible for identifying, investigating, and mitigating fraud risks across Educational Federal Credit Union’s entire enterprise. This role supports organization-wide fraud prevention efforts by analyzing trends, monitoring activity across multiple channels, and partnering with business units to strengthen controls, reduce losses, and protect members. The analyst plays a key role in enterprise risk management and regulatory compliance We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: • Monitor and analyze fraud activity across all credit union products and channels, including deposits, lending, cards, ACH, wires, online and mobile banking., • Investigate suspected fraudulent activity and document cases in accordance with enterprise standards., • Identify fraud trends, root causes, and emerging risks impacting multiple business units., • Use internal and external resources to gain greater understanding of fraud analysis practices and processes and compliance implications. Examples of resources are meeting with department leaders, communicating with examiners, and conducting research., • Partner with business lines enterprise-wide to implement enterprise fraud controls., • Support enterprise fraud strategies, policies, and procedures to ensure consistent application across the organization., • Develop and maintain fraud metrics, dashboards, and reporting for leadership and risk committees.., • Recommend process improvements and system enhancements to reduce fraud exposure and member impact., • Assists with fraud-related risk assessments., • Assist with vendor management related to fraud detection tools and monitoring systems and act as administrator for those systems., • Support regulatory exams, audits, and internal reviews related to fraud risk., • Participate in enterprise incident response efforts for significant fraud events, • Performs other duties as assigned by management. Requirements: • Bachelor's degree in Business, Finance, Accounting, Criminal Justice, Risk Management, or a related field, • 2 years of relevant experience in fraud detection, investigations, or risk management within a financial institution. Preferred Qualifications: • Experience in a credit union or community banking environment., • Knowledge of NCUA regulations and fraud-related expectations., • Familiarity with enterprise fraud platforms and case management systems., • Experience with data analytics, SQL, or reporting tools. Skills: • Strong understanding of financial fraud schemes and prevention methods., • Demonstrated ability to analyze complex data and identify actionable insights., • Excellent written and verbal communication skills., • High level of integrity and discretion when handling sensitive information., • Ability to think strategically, conceptually and analytically including strong organizational skills., • Strong attention to detail ., • Ability to meets deadlines and manage changing priorities with limited direction., • Advanced proficiency with Microsoft Office., • Maintain the confidentiality of the Credit Union and member records at all times., • Advanced knowledge of EdFed products and services. BSA Statement: Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: • Paid Holiday, • Paid Birthday, • Paid Sick and Personal Days, • Paid Vacation, • Retirement/401K with matching contributions, • Medical, Dental and Vision Insurance, • Life Insurance and Long Term Disability, • Tuition reimbursement for Undergraduate and Graduate courses, • Various Incentive Programs, • Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Job Summary: The Mortgage Quality Control (QC) Specialist is responsible for executing and overseeing quality control activities across the full mortgage lifecycle, with a primary focus on portfolio loans, term loans, and HELOCs. This role ensures that all loans—both internally reviewed and those audited by a third-party QC vendor—meet applicable regulatory requirements, investor guidelines, and internal credit policies. The QC Specialist provides independent risk assessment, defect identification, and trend analysis, while also maintaining oversight of vendor performance. This position plays a critical role in ensuring loan quality, data integrity, and regulatory compliance, as well as supporting continuous improvement within the Home Loan Department. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: • Perform ongoing quality control reviews of mortgage loan files to ensure accuracy, completeness, and compliance with internal policies, procedures, and applicable regulatory requirements., • Conduct pre-closing and post-closing audits to identify defects, inconsistencies, and areas for improvement; track and report accuracy and defect trends., • Provide oversight of third-party quality control vendors, including coordination of file submissions, review of audit results, and ensuring timely completion in accordance with established requirements., • Ensure vendor reviews align with internal policies, regulatory requirements, and established QC scope., • Review and analyze QC reports, audit findings, and departmental reports on a regular basis; provide additional reporting and statistical data to management as requested., • Coordinate with management to ensure department personnel adhere to established procedures and implemented changes; escalate and report findings as appropriate., • Support internal and external audits by gathering documentation, responding to requests, and submitting files to third-party audit partners (e.g., TenA, MERS, Fannie Mae, Doren Mayhew) and internal Compliance in a timely manner., • Identify, document, and communicate loan-level and systemic issues, and provide recommendations to the Director of Home Loans for corrective actions, process improvements, and policy enhancements., • Assist in the development and maintenance of policies and procedures to ensure compliance with applicable lending laws and regulations, including but not limited to FCRA, FHA, ECOA, TILA/RESPA, and Qualified Mortgage (QM) requirements., • Maintain current knowledge of regulatory changes and industry guidelines, and communicate relevant updates to management and team members., • Support HMDA reporting activities, including monthly data review and validation within the Questsoft HMDA Compliance software to ensure accuracy and completeness of reported data., • Perform QC reviews in accordance with Fannie Mae guidelines and internal credit union policies and procedures., • Review and monitor adverse action notices to ensure compliance with applicable regulations (e.g., Regulation B, HMDA, TILA/RESPA), and coordinate reporting to third-party vendors as required., • Perform other duties as assigned by management. Requirements: • Associate's degree or an equivalent combination of education and relevant experience., • 3-5 years of Mortgage experience Skills: • Strong knowledge of mortgage regulations, portfolio lending, term loans, and HELOC products., • Experience with third=party QC vendor management preferred., • Ability to interpret and apply policies/procedures and laws/regulations., • Strong analytical, organizational, and problem-solving skills., • High attention to detail with the ability to interpret and apply regulatory requirements., • Able to manage multiple priorities and complete assignments while conducting required audit volume, • Effective written and verbal communication skills. BSA Statement: Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: • Paid Holiday, • Paid Birthday, • Paid Sick and Personal Days, • Paid Vacation, • Retirement/401K with matching contributions, • Medical, Dental and Vision Insurance, • Life Insurance and Long Term Disability, • Tuition reimbursement for Undergraduate and Graduate courses, • Various Incentive Programs, • Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.