Part Time Client Success & Operations Coordinator - Hybrid
hace 21 días
Decatur
Job Description Position Title: Part-time Client Success & Operations Coordinator (7-10 hours per week) Location: Hybrid - primarily remote with weekly in-person meetings in Decatur, GA 30030 Compensation: $25-$30 per hour About Our Client: Our client, an EOS implementer, is a growing company dedicated to helping business owners and their leadership teams achieve their vision and run their businesses effectively through a proven operating system. Position Summary: The company is seeking a highly organized, detail-oriented, and proactive Part-time Client Success & Operations Coordinator to provide essential support to our lead consultant as the client base expands. This role is ideal for someone with a strong operational focus who excels at identifying and implementing workflow improvements and enhancing the client experience. The ideal candidate will serve as a strategic thought partner and integral team member, adept at managing processes, facilitating client communication, handling scheduling, and coordinating events. Key Responsibilities: • Client Management (40%):, • Ensure client success and happiness., • Provide tactical customer service to all clients and external stakeholders., • Automate the client process., • Manage the sales funnel, including booking prospect meetings and new consulting sessions to meet monthly sales goals., • Maintain internal and external client information and records., • Coordinate meetings., • Prepare for consulting sessions (e.g., printing custom folders, icebreaker ideas)., • Administrative (30%):, • Oversee various administrative tasks, including travel arrangements, reporting, meeting preparation, and event planning., • Manage sensitive and complex calendars, resolve conflicting demands, and coordinate meeting logistics., • Purchase gifts and supplies., • Manage internal and external communication in a timely and efficient manner (email and phone)., • Balance shifting priorities and deadlines., • Anticipate the lead consultant's needs., • Assist with project presentations., • Manage events (invitations, enlisting venues and caterers) and event attendance, including potential on-site registration assistance., • Sales and Marketing Support:, • Handle follow-ups with prospects in a timely manner and alert the lead consultant when responsiveness is needed., • Maintain CRM., • Contribute to marketing efforts such as website maintenance and social media posts (e.g., Instagram, LinkedIn)., • Operationally focused with a proactive approach to finding better ways to do things., • Highly process and detail-oriented., • Tech-savvy; able to work with HubSpot, CRM, and Apple environment., • Responsive and takes ownership of issues/opportunities., • Solution-oriented/creative problem-solving skills, including willingness to use AI for efficiency., • Professional representation of the lead consultant and the company., • Ability to work independently and manage flexible hours., • Capacity to add on hours as the role grows.