Food Safety & Quality Assurance Analyst
6 days ago
San Francisco
Job Description T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state. We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers. The Role The Food Safety and Quality Assurance (FSQA) Analyst plays a critical role in ensuring that the T&T U.S. grocery stores maintain the highest food safety standards, protecting customers and the brand’s reputation. This role ensures alignment with the company’s food safety standards through scheduled audits, hands-on training, and regular engagement with store operations. Working closely with store teams, operations, vendors, and regulatory authorities to oversee compliance with U.S. food safety regulations and company policies. This position requires a proactive and detail-oriented professional capable of balancing technical knowledge with practical execution in a fast-paced retail environment. The candidate’s efforts are key to fostering a strong food safety culture and ensuring the safe delivery of products to customers. We welcome applications from recent graduates of nearby universities and colleges who are eager to launch their careers. Comprehensive training will be provided, making this a great opportunity for motivated individuals looking to grow and develop their skills. Major Responsibilities You will: • Oversee and monitor ongoing food safety compliance at the store level, ensuring adherence to all applicable regulatory requirements and company food safety standards., • Reinforce and deliver food safety training to all store-level team members, including Store Managers, Department Managers, and frontline employees, to ensure consistent understanding and execution of food safety standards across all roles., • Work closely with operations, merchandising, and prepared food teams to integrate food safety considerations into all aspects of the business., • Ensure food safety compliance across all phases of store development from pre-construction planning to store opening, including reviewing layout designs and confirming necessary permits and regulatory approvals are in place., • Demonstrate a strong understanding of local food codes and Department of Health requirements to ensure store readiness and successful outcomes during regulatory inspections., • Collaborate with Store and Department Managers to address findings from internal audits and regulatory inspections (e.g., FDA, USDA, local health departments)., • Assist in developing and implementing corrective action plans and monitoring their effectiveness., • Coordinate and track third-party food safety audits, ensuring alignment with corporate audit protocols and U.S. regulatory requirements., • Investigate food safety-related customer complaints and incidents; conduct root cause analysis and track corrective actions to drive continuous improvement., • Identify, document, and follow up on food safety risks; ensure corrective actions are implemented and verified., • Oversee and coordinate product recall activities, ensuring full compliance with regulatory requirements and effective communication with internal teams, vendors, and government agencies., • Develop and verify accurate label information for store-prepared products, ensuring compliance with FDA food labelling regulations, including ingredient declarations, allergen statements, and required consumer advisories., • Oversee the development and maintenance of food safety-related in-store signage, ensuring all signs comply with local and state health regulations and effectively communicate information such as allergen warnings, handling instructions, and safe consumption guidance to customers and staff., • Conduct vendor assessments (especially for local U.S. vendors) and ensure suppliers meet company food safety standards., • Maintain accurate records of inspections, audits, training sessions, and corrective actions to ensure traceability and compliance., • Support the development, rollout, and maintenance of FSQA policies, SOPs, and programs tailored to the U.S. market., • Collaborate with third-party service providers to oversee pest control, chemical usage, and sanitation programs, ensuring alignment with company standards and regulatory requirements., • Serve as the primary liaison with local, state, and federal food safety authorities during inspections or investigations., • Monitor changes in local, state, and federal food safety regulations to ensure ongoing compliance., • Engage in projects aimed at enhancing food safety culture and operational efficiency within the store., • Bachelor’s degree in Food Science, Microbiology, Chemistry, Public Health, or related field preferred., • Hazard Analysis and Critical Control Points (HACCP) certification, • Preventive Controls Qualified Individual (PCQI) certification, especially relevant under the FDA's Food Safety Modernization Act (FSMA) Certified Professional – Food Safety (CP-FS) credential or Certified Food Protection Manager (CFPM) certification, • Experience & Skills, • Comprehensive understanding of U.S. food safety regulations, including FDA Food Code, USDA standards, FSMA, and state/local health regulations., • Familiarity with Global Food Safety Initiative (GFSI) recognized standards, such as Safe Quality Food (SQF) or British Retail Consortium (BRC) certifications., • Experience in auditing (internal or external), food safety investigations, and corrective actions., • Strong communication skills in English. Proficiency in Cantonese and/or Mandarin is an asset., • Self-motivated, detail-oriented, and able to work independently with minimal supervision., • Excellent problem-solving, data analysis, and decision-making skills., • Able to prioritize multiple tasks and manage time effectively in a fast-paced retail environment., • Good computer skills, Proficient in Microsoft Office Suite, with strong skills in generating reports and analyzing data trends., • Willingness to work flexible hours, including weekends or holidays if required., • Willing and able to travel frequently within California and the broader U.S., with occasional trips to Canada for audits, training, and store visits., • Discretionary Bonus (Quarterly Paid), • Paid Holiday Leave, • Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement), • Medical, Dental & Vision Care, • Life & AD&D Insurance, • Employee Assistance Program, • 401(k) Retirement Plan, • Paid Training, • Long Service Award We welcome applications from recent graduates of nearby universities and colleges who are eager to launch their careers. Comprehensive training will be provided, making this a great opportunity for motivated individuals looking to grow and develop their skills. Company DescriptionEstablished in 1993, T&T Supermarket is Canada’s favorite and largest Asian specialty supermarket chain. Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family-run business. Today, with over 8,000 staff and 38 stores across Canada and in the U.S. (and counting), we have built a people-oriented and purpose driven culture to prioritize the best experience for our staff and customers. We are more than a supermarket; we’re a culinary hub with an in-store kitchen and bakery, offering fresh food so our customers don’t have to cook every meal. Our mission is to help families connect and create lasting traditions through the joy of food. Additionally, T&T established a regional office in the greater Los Angeles area to grow T&T’s vendor base with American food suppliers. Headquartered in Richmond, BC, T&T Supermarkets is the largest Asian supermarket chain in Canada, operating stores in British Columbia, Alberta, Ontario, and Quebec. The stores feature an expansive variety of fresh produce, meat, seafood, Asian packaged goods, trendy kitchenware and gifts, as well as in-store kitchens and bakeries. T&T Supermarkets was founded in Vancouver in 1993 and is now led by CEO, Tina Lee.Established in 1993, T&T Supermarket is Canada’s favorite and largest Asian specialty supermarket chain. Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family-run business. Today, with over 8,000 staff and 38 stores across Canada and in the U.S. (and counting), we have built a people-oriented and purpose driven culture to prioritize the best experience for our staff and customers.\r\n\r\n\r\n\r\nWe are more than a supermarket; we’re a culinary hub with an in-store kitchen and bakery, offering fresh food so our customers don’t have to cook every meal. Our mission is to help families connect and create lasting traditions through the joy of food. \r\n\r\n\r\n\r\nAdditionally, T&T established a regional office in the greater Los Angeles area to grow T&T’s vendor base with American food suppliers.\r\n\r\nHeadquartered in Richmond, BC, T&T Supermarkets is the largest Asian supermarket chain in Canada, operating stores in British Columbia, Alberta, Ontario, and Quebec. The stores feature an expansive variety of fresh produce, meat, seafood, Asian packaged goods, trendy kitchenware and gifts, as well as in-store kitchens and bakeries. T&T Supermarkets was founded in Vancouver in 1993 and is now led by CEO, Tina Lee.
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