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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    1 day ago
    $27–$42 hourly
    Full-time
    Manhattan, New York

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Resolve customer issues efficiently by identifying needs, researching solutions, and following through to resolution Process orders, returns, exchanges, and account updates accurately Maintain detailed and accurate records of customer interactions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Provide product and service information to customers clearly and confidently Follow company policies, procedures, and service standards Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores Required Qualifications Proven experience in a customer service or support role is an advantage Strong verbal and written communication skills Ability to handle difficult situations with patience and professionalism Basic computer skills and familiarity with customer service software or CRM systems Strong attention to detail and organizational skills

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  • Financial Aid Advisor "Bilingual Spanish is required"
    Financial Aid Advisor "Bilingual Spanish is required"
    23 days ago
    $50000–$60000 yearly
    Full-time
    Manhattan, New York

    Financial Aid Advisor "Bilingual Spanish is required" Role Description This is a full-time, on-site role for a Financial Aid Advisor located in Times Square, NY. The Financial Aid Advisor will assist prospective and current students in navigating financial aid processes, including completion of financial aid applications, understanding Title IV regulations, and determining eligibility. The role involves providing customer service support, managing enrollment-related financial matters, and ensuring compliance with institutional, state, and federal financial aid policies. Additional tasks include maintaining accurate records of financial aid awards and working collaboratively with students, families, and other departments to support educational goals. Monday through Friday 1 Saturday a month 3 days from 9 AM to 5 PM 2 days from 11 AM to 7 PM Qualifications • Finance and Student Financial Aid skills, with an understanding of financial aid processes and calculations, • Customer Service and Enrollment Management skills to assist and support students and families effectively, • Knowledge of Title IV regulations and compliance requirements, • Excellent written and verbal communication skills, • Strong organizational and time management abilities, • Proficiency in using financial aid management systems, spreadsheets, and other relevant software, • Relevant experience in financial aid advising or a related field is preferred, • Bachelor's degree in Finance, Business Administration, Higher Education, or a related field is beneficial, • Ability to meet deadlines and goals, • Ability to multi-task and work in a fast-paced environment, • Strong organizational and time management skills, • Team-player, attentive to detail, responsible, • Willingness to learn school procedures and protocols

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  • Sales
    Sales
    27 days ago
    $31200–$50000 yearly
    Full-time
    Colgate Center, Jersey City

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring a positive experience for all customers. This role requires strong communication skills, attention to detail, and the ability to handle various customer inquiries effectively. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele. Duties • Respond to customer inquiries via phone, email, and chat in a professional manner., • Provide accurate information regarding products and services, assisting customers with their needs., • Conduct outbound calling to follow up on customer feedback or resolve issues., • Maintain detailed records of customer interactions and transactions in our database., • Collaborate with team members to improve service delivery and enhance customer satisfaction., • Previous experience in customer service or call center environments is preferred., • Bilingual or multilingual skills are a plus; proficiency in English is required., • Strong computer skills with the ability to navigate various software applications., • Familiarity with sales techniques and analysis skills to identify customer needs effectively., • Typing proficiency is essential for efficient data entry tasks. Join our team where your skills will be valued, and you will have the opportunity to grow within an engaging work environment!

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  • Outside Sales Representative
    Outside Sales Representative
    1 month ago
    Full-time
    Manhattan, New York

    Step into a role where your sales skills meet real opportunity. Cavalier Technical Services (CTS) has been New York’s trusted IT partner since 1977, delivering hardware, software, managed IT, cloud/backup, communications, and more. We’re growing—and we want driven sales pros ready to win. Authorized : Lenovo – HP – HPE - Dell – Cisco – Microsoft – So many more. Base + Commission: $500/week guaranteed + 5%–25% commissions (plus bonus on new/renewal clients). Leads Provided: In addition to your own prospecting, you’ll receive leads from our inactive client list. Hands-On Support: Our sales manager will join you on appointments to help you close and succeed. Fast Wins: Short sales-to-delivery cycle with our in-house team backing you up. Recurring Income: Build long-term revenue through managed services and contracts. Prospect, qualify, and close SMB and Mid-Market clients across NYC. Present tailored IT solutions that solve real business problems. Manage your pipeline in CRM and consistently hit targets. Grow accounts with upsells and renewals. Proven B2B closer (computer and/or services sales a plus). Consultative, confident, and quota-driven. Professional, punctual, and ready to work on-site in Manhattan. Why CTS Join a legacy firm with a modern, customer-first approach. We’ll give you the tools, leads, and support to thrive. Your success is our success.

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  • Manager
    Manager
    1 month ago
    $18–$22 hourly
    Full-time
    Brooklyn Heights, Brooklyn

    Become a manager at our brand new Jimmy Johns location in downtown Brooklyn. Jimmy John's is unlike any other sandwich chain in the country because we specialize in super-fast, high-volume sandwich execution! This high-speed execution has earned us the reputation of "Subs So Fast You'll Freak!" and "Americas #1 Sandwich Delivery." Now you can be a part of a rock star team that produces and delivers sandwiches freaky fast! We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh! Benefits: • Competitive Pay, • Performance based bonus, • Manages a staff of approximately three to 15 employees, • Provides on-the-job training for all employees, • Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensure a minimum loss from waste and theft, • Assists in the supervision of preparation, sales and service of food, • Forecasts food items. Estimates what amount of each food item is needed, • Estimates what amount of each food item will be consumed per shift, • Supervises food preparation and service operations while on duty. Assists Inshopper during rush periods to ensure the maintenance of restaurant efficiency, • Ensures that every customer receives world class customer service, • Routes deliveries and supervises drivers to maximize delivery business and speed, • Completes daily food preparation including opening procedures, meat and vegetable slicing and bread production, • Completes closing procedures, • Executes systems and procedures with 100% integrity and completeness, • Completes daily and weekly paperwork, • Responsible for 100% of the cash drawers at all times during the shift, • Audits previous shifts systems and procedures for 100% integrity and completeness, • Completes preventive maintenance and upkeep on store's equipment and supplies

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  • Operations Manager
    Operations Manager
    1 month ago
    $24–$30 hourly
    Full-time
    Brooklyn Navy Yard, Brooklyn

    We are a clean tech as a service company working with world-famous names in multiple industries, providing environmentally preferable cleaning, maintenance, sanitizing and disinfecting products and technologies. Our program eliminates large volumes of plastic, toxic chemicals and carbon emissions to mass consumers in our space and has a beneficial, triple bottom line impact. Our disruptive and innovative model has captured the attention of some of the biggest names in business. Our company is a certified B Corporation; a values-based, mission-driven business that operates according to the principles of sustainability and integrates these into daily decision making and sales. We provide a dynamic, open, exciting work environment providing many opportunities to learn new elements of business and sustainability. Communication is the key to happiness for us and we thrive on employee questions, suggestions, and feedback. We have an immediate opening for a Operations Specialist manager position, with possible remote working days as an Operations Specialist with an opportunity to advance, whose primary responsibilities include: • Work & communicate with equipment and parts vendors, • Processing parts & service requests from field techs & customers, • Ordering parts and equipment, • Receiving parts orders into inventory, • Manage Equipment inventory levels & par stocks at HQ and around the U.S., • Shipping and tracking orders, • Track shipments, • Assist with fulfillment and receiving teams, • Using company’s CRM - customer, service & parts tracking software, • Eager, team player, • Strong computer skills in Google suite, Microsoft office, • 1 year Customer Service or Operations experience - preferred, • Strong attention to detail, • Bilingual English/Spanish preferred, • $55K to $60K per year, with salary review in 6 months, • Health Benefits after 3 months, • 15 days PTO

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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