The Wilde Resort & Spa - Spa Concierge (Reservations)
hace 18 días
Sedona
Job DescriptionJOB SUMMARY Under general direction, the Spa Concierge (Reservations) contributes to the smooth day-to-day operations of the Spa, managing client appointments, ensuring exceptional customer service, and coordinating with the Spa team to deliver a seamless wellness experience. ESSENTIAL JOB FUNCTIONS • Greets guests warmly and professionally, answers telephone/email inquiries, and books appointments efficiently., • Provides detailed information to clients about Spa services, Spa day packages, series, retreats, memberships, and products used in treatments., • Manages client schedules, ensuring timely appointment reminders and follow-ups., • Confirms appointments with clients prior to their scheduled visit, ensures the required intake forms are completed, and provides confirmations., • Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction., • Oversees the daily operations of the Spa, ensuring guests have a smooth and wonderful experience., • Monitors team schedules and coordinates coverage to maintain optimal service levels., • Manages guest communications, follows up on all guest reviews, provides guest recoveries as needed and reports all concerns and compliments to Spa Management., • Promotes Spa services and retail products to clients, suggesting add-on treatments, Spa day packages, series, retreats, memberships, and products used in treatments., • Assists with marketing initiatives, promotions, and communication with clients., • Tracks sales performance and identifies opportunities to increase revenue., • Processes client reservations and handles billing inquiries., • Maintains detailed client records and confidentiality., • Prepares reports on Spa operations, sales, and client feedback., • Adheres to all Spa policies and procedures, including safety and hygiene standards., • Attendance is a key component of this position., • Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire., • Maintains open and effective communication with team members and management., • Attends and participates in team meetings., • Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines., • Completes all required Company training/compliance courses as assigned., • Adheres to Company standards and maintains compliance with all policies and procedures., • Performs other related duties and responsibilities as assigned.EDUCATION, • High school diploma or equivalent.EXPERIENCE, • A minimum one (1) year of experience in related field required., • No supervisory experience required.LICENSES & CERTIFICATIONS, • Excellent communication skills., • Strong organizational abilities., • Maintains a thorough understanding of spa services and treatment products., • Proficient in time management; the ability to effectively organize and manage multiple priorities., • Recognizes an emergency situation and takes appropriate action., • Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels., • Analytical and problem-solving skills., • Strong focus on accuracy and precision., • Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks, • Performs well with frequent interruptions and/or distractions., • Able to communicate appropriately and effectively with all levels of management and external stakeholders., • Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external)., • Able to identify and seize revenue-generating opportunities while effectively managing costs and resources., • Knowledge of key industry trends, best practices, regulations, and the current industry landscape., • Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary., • Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements., • Able to maintain a positive and professional working environment., • Fosters a culture of excellence., • Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization., • Skilled in sales techniques., • Basic math skills., • Proficient in Google Docs/Microsoft Word., • Proficient in Google Sheets/Microsoft Excel., • Basic knowledge of Google Slides/Microsoft PowerPoint. Job Posted by ApplicantPro