Chief Operating Officer
3 days ago
New York
Job Description Company Overview: Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org. Position Summary: The Chief Operating Officer (COO) reports to the President and CEO, overseeing organization-wide operations and leading teams in areas such as food and nutrition, health insurance, maternal and child health, sexual and reproductive health, and tobacco control. The COO ensures operational efficiency, and the organization's impact on health equity. • Operations: The COO provides leadership, management and vision necessary to ensure that the organization has the proper operating systems and operational controls, administrative and reporting procedures, and people systems in place to grow the organization and to ensure operating efficiency., • Strategy Development: Partner with the CEO and Executive Leadership Team to assess organizational performance against both the annual budget and PHS’ long-term strategy., • Systems Management: Develop and implement plans for the operational infrastructure of systems, processes and policies that support rapid growth of the organization, balancing compliance and risk management needs with operational effectiveness and efficiency. Responsibilities Strategy and Systems • Collaborate with the CEO and Executive Leadership Team to assess organizational performance and develop actionable recommendations for continuous improvement, ensuring alignment with PHS’s long-term strategy., • Serve as a business partner to the CEO on the organization’s administrative processes., • Improves strategic alignment across all areas of PHS’ work, socializing health equity goals to ensure all employees understand their contribution to the mission and vision., • Ensures participant experience and community engagement are applied across all stages of the service lifecycle—development, design, delivery, quality improvement and evaluation, • Generate reports, dashboards and develop tools to provide operational information to the CEO and board of directors., • Responsible for the operations strategy and systems development and management, including seamless integration of Human Resource, Internal Communications, Programmatic, Technology, and Advancement systems and software., • Develop KPIs to track organizational operational performance. Team Management and Development: • Oversee operations of PHS’ core community services in food and nutrition, health insurance and benefits, maternal and child health, sexual and reproductive health and tobacco control., • Lead, mentor, and develop the team by managing work allocation, training, performance evaluation, and fostering an effective team dynamic. Actively engage in all programs and services to build comprehensive knowledge and inspire leadership., • Engage other members of the Executive Leadership Team to facilitate cross-departmental collaboration that ensures that all technology, and HR solutions positively support PHS’ evolving strategy, operational delivery, and data collection needs., • Ensures participant experience and community engagement are applied across all stages of the service lifecycle including development, design, delivery, quality improvement and evaluation., • Creates opportunities for teaching and learning that facilitate best-practice., • Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs. Support and participate in development activities as needed., • Contribute to the organization’s efforts to promote an organizational culture of collaboration, open, transparent and frequent communication, adaptation, alignment with a common vision, and celebration of success in achieving specific project and broader organizational objectives., • Accountable for clear and thoughtful communication with all stakeholders and in particular, employees, to ensure an environment of transparency, clarity of mission and support while also demonstrating high standards of excellence and accountability., • Mentor, coach and develop PHS senior management team with an emphasis on developing capacity in strategic analysis and planning and program budget., • Create opportunities for Neighborhood Health (NH) services to contribute to policy and advocacy that advances health equity for the communities we serve., • Responsible for fostering cross-functional collaboration amongst Direct Service and Development and Marketing teams to ensure clear messaging is shared with our patients, participants and stakeholders. Technology & Operations Management: • Collaborate with the members of the senior management team to develop and implement plans for the operational infrastructure of systems, processes and policies that support rapid growth of the organization, balancing compliance and risk management needs with operational effectiveness and efficiency., • Support and empower the Chief Information Officer(CIO) to ensure effective use of Information Technology systems to support contracts programs and organizational business processes, including document management, client relationships management (CRM), and grant management systems., • Leverage Information Technology tools and systems to support core business initiatives. Oversee the implementation, including regular upgrades, of the IT infrastructure., • Provide oversight and guidance for the real estate, facilities and administrative services function including mailroom, scheduling and secretarial services and the central offices site. Qualifications and Experience: The COO must have a minimum of 10-15 years of experience in organizational management, and change management, with a strong understanding of health policy issues. Proven leadership in large-scale systems change, and nonprofit governance is essential. The candidate should have excellent communication skills, strategic analysis capabilities, and a passion for the mission of PHS. The COO will have the following experience and attributes: • An ability to evoke confidence and trust while also building a warm and thoughtful workplace culture., • Demonstrated ability to lead large scale systems change across an organization., • Evidence of taking a hands-on approach in leading a variety of initiatives., • Deep understanding of multi-faceted, complex city, state and federally funded nonprofit organizations., • Strong knowledge of nonprofit governance; experience interfacing with governing boards., • Proven track record of strong leadership and collaborative management skills; ability to coach and mentor others in making key decisions through critical problem-solving skills., • Ability to make sound judgment calls and successfully communicate those decisions when necessary to internal and external stakeholders., • Possess excellent written and verbal communication skills., • Persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills., • Strong initiative to take on new projects and to strive for continual improvement., • Intellectual curiosity and a genuine passion for the mission with an ability to communicate that passion to others., • A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment, • An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities, • Unquestionable integrity, credibility, with unwavering ethics and values., • Creative, conceptual and systems thinker., • Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems., • Flexible and a self-starter; able to multitask while also being highly detail-oriented with exceptional organizational skills. Reports To: This role reports to Chief Executive Officer Direct Reports: The COO has four (4) direct reports: Chief People Officer, Chief Information Officer, Managing Director of Neighborhood Health, and Senior Director of Facilities & Real Estate. Benefits: • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403(b) + employer matching and discretionary company contributions., • College Savings Plan., • Ongoing trainings and continuous opportunities for professional growth and development. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. 9am- 5pm 35 hours