New York
Job DescriptionSalary: $100k-$120k Location: Brooklyn/Remote Department: Partner Growth Reports To: President Job Type: Full-Time Position Summary At My IT Crew (MY IT CREW), we dont just serve clients, we partner with them. As a vCIO, you are the strategic quarterback for assigned accounts. This role blends relational leadership with technical and business acumen to ensure every client relationship is proactive, profitable, and aligned with MY IT CREWs commitment to world-class managed services. Youll be responsible for client satisfaction, strategic planning, and business expansion across the client lifecyclefrom onboarding through ongoing reviews and renewals. Youll lead recurring Technology Review Meetings, build annual IT roadmaps, quote solutions, manage licensing and lifecycle, and serve as the escalation point for account-related concerns. Your impact directly influences MY IT CREWs retention, revenue, and reputation. Key Responsibilities Client Strategy & Relationship Management • Serve as the single point of accountability for assigned clients post-onboarding., • Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals., • Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices., • Anticipate needs through data and relationship cuesresolving concerns before they escalate., • Quote and scope solutions for hardware, licensing, services, and projects., • Identify and execute cross-sell and upsell opportunitiesmove clients toward standard stack adoption., • Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit., • Own the lifecycle calendar: warranties, licensing, contract renewals., • Maintain asset intelligence via ITGlue., • Present lifecycle and licensing updates as part of proactive roadmap conversations., • Act as the non-technical escalation point for service dissatisfaction or process breakdowns., • Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues., • Ensure all Technology Review Meetings follow My IT Crews playbook (agenda, post-review tasks, documentation)., • Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics., • Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives., • Deliver feedback loops from client interactions to internal stakeholders., • 2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment., • Working knowledge of IT infrastructure, MSP services, and business technology strategy., • Proficiency with quoting, solution design, and technology budgeting., • Experience using tools such as ConnectWise, ITGlue., • Exceptional relationship-building, communication, and follow-up skills., • Client Engagement: % of Cadence Calls and Technology Reviews completed on schedule., • Client Retention & CSAT: Retention rate of assigned accounts, CSAT from account-related tickets., • Opportunity Management: Revenue generated from quoting, % closed-won opportunities., • Lifecycle Execution: % of clients with current lifecycle plans and renewals handled on time., • Strategic Planning: % of clients with documented roadmaps and annual budgets., • Ticket Resolution: SLA compliance for account/quoting-related tickets. Culture Fit & Philosophy At My IT Crew, we are practical problem-solvers who believe in clarity, accountability, and momentum. We are not vendors, we are partners. Our clients rely on us to lead, not just react. As a vCIO, you will be the voice of that leadership. We are building something greatand this role is a cornerstone.