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Job Description Job Title: Member Services Coordinator Effective Date: 12/01/2025 Reports to: Day Center Manager Pay Range: $29.65 - 36.04hr Status: ☒ Full Time ☐ Part Time ☒ Regular ☐ Temporary FLSA: ☐ Exempt ☒ Non-Exempt Job Summary: The role of the Member Services Coordinator (MSC) is to assist the club members at the Day Center by providing information of the services provided, supervise the member’s activities in the community room/art room, assist with program events and refer members to outsourced agency reps if needed. The MSC also promotes safety and wellness and takes note of health concerns by observing signs that may indicate illness or abuse. You must be able to use your judgment regarding admittance policies to the Club and follow all posted policies and procedures in a consistent and fair manner. Essential Job Functions: Member Care & Communication • Provide quality and professional care to members by answering phones, observing security camera monitors, answering questions, and facilitating members' requests for services., • Answer and make phone calls and intercom announcements in a courteous and professional manner., • Screen members who request to see the Member Services Manager., • Offer creative and efficient solutions to member needs by utilizing resources at Chief Seattle Club and outside agencies., • Assist with new member intakes for membership., • Regularly sanitize countertops, telephones, and computer stations throughout the day; ensure the desk remains clutter-free and the community area stays neat., • Manage the organization of the clothing distribution room and ensure the area is tidy at the end of each working day., • Manage appointments for Chief Seattle Club partner agencies., • Provide documents, reports, and correspondence as requested., • Provide member service statistics to the Member Services Manager as requested., • Attend all staff meetings., • Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings., • Responsible for safeguarding confidential information. Non-Essential Job Functions: • Perform other duties as situation requires or as assigned by supervisor. Knowledge, Skills and Abilities Required: Education: High school diploma or equivalent. Experience: One (1) year experience working with Native American population and/or a strong awareness of Native Culture. Licenses/Certifications: Valid driver’s license and clean driving record in the past 3 years preferred. Technical Skills & Competencies: Excellent knowledge of MS Office and basic computer use. Soft Skills: • Ability to follow directions and established safety procedures, • Dependable and able to work independently with minimal supervision, • Effective team player, collaborating across teams, • Exercises sound judgment and common sense, • Maintains appropriate boundaries and confidentiality with vulnerable populations, • Follows verbal and written instructions accurately, • Identifies and resolves problems or irregularities promptly, • Delivers high-quality work and customer service in a business environment, • Strong communication skills in English, both written and verbal Physical and Work Environment: The member services position is primarily based in a day center environment, which may require extended periods of sitting, standing, and walking throughout the facility. The role involves engaging with clients and staff in various areas, including private offices, open common areas, and occasionally outdoor spaces. Employees should be able to lift and carry up to 25 pounds as needed for tasks such as setting up meeting spaces, organizing supplies, or assisting clients with belongings. The work environment is fast-paced and can be emotionally demanding, given the need to support individuals experiencing crisis or trauma. The center is designed to be welcoming and accessible, with reasonable accommodations provided to ensure all employees can perform essential functions effectively. Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Benefits Summary: Full-time employee benefits package includes: • Medical, Dental, Vision, and an Employee Assistance Program, • Public Transportation (ORCA) pass, • 401(k) Retirement Plan, • Paid Time Off, Holiday Pay, and Night Shift Differential, • Transparent Pay Schedule, • Internal Hiring and Encouraged Advancement This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment.

Job DescriptionDescription: Position Title: Clinical Supervisor Reports to: Director of Clinical Services Type: Full-Time, Non-Exempt. Graveyard Shift Pay rate: $86,000 - 94,000 per year. Location: Onsite in Seattle, WA Schedule: Sunday-Thursday 4pm-12am Union Representation: Non-Union Role Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. Position Summary: We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services. The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room on Swing shift and is a key contact with our community partners. Job duties: 1. Provides training in call handling skills and relevant policies and procedures., 2. Assists Phone Workers in adhering to staff and volunteer requirements., 3. Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed. 4. Tracking and response community complaints to engage team in further development., 5. Tracking of monthly call and web data as well as status and volunteer work performance reports., 6. Shares in the networking with behavioral health providers statewide. Service Delivery 1. Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health. 2. Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs. 3. Demonstrates knowledge of phone room protocol and procedure., 4. Provides adequate consultation to professionals and non-professionals., 5. Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals., 6. Ensures follow up calls are being returned in a timely manner., 7. Makes appropriate use of Director., 8. Participates in PW training and other non-phone room responsibilities as assigned. Professional Development 1. Participates in program meetings and planning., 2. Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise. Quantity & Quality of Work/Work Habits 1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed. 2. Follows personnel policies and procedures., 3. Written and verbal communication is clear, concise, accurate and thorough., 4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients. 5. Makes appropriate use of supervisor., 6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance. 7. Suggests solutions to identified problems. Required Qualifications: • Master’s degree in psychology/counseling or social work or related field required., • Mental Health Professional as defined by WAC 246-341-0200., • Independent or associate licensure in counseling, or social work preferred., • Two years’ experience working with individuals in crisis preferred., • Telephone assessment or help line experience preferred., • Excellent verbal, written, and typing skills., • Ability to learn and use multiple software platforms, and technology systems., • Experience providing training both in person and virtual preferred., • Evidence of ability to work effectively with a multi-disciplinary clinical staff in a call center environment. Requirements: Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. · This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. · Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers. · Annual wage increases · Generous Paid Time Off & 12 Paid Holidays · Discount on ORCA transit pass · Free Parking & Flexible Schedules · Growth opportunities · Self-care tools & weekly check ins with your supervisor Voluntary Benefits · Short-term and long-term disability · Flexible Spending Accounts (FSA) · 403B Retirement Plan Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionDescription: Days Off: Sunday, Monday, Tuesday Shift: Night (11:00pm - 9:30am) Shift Differential: $1.00 per hour Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community’s adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DEFINITION: Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment. MAJOR DUTIES AND RESPONSIBILITIES: • Understand the expectations of MRRCT as described in King County’s Provider Manual., • Oversee maintenance and upkeep of employee files and records for compliance to program requirements., • Co-lead the day-to-day operations of their assigned shift., • Dispatch to outreaches as needed alongside team., • Co-host and participate in all required team meetings., • Provide 1:1 supervision with supervisees 2x/ month at minimum., • Coordinate day –to-day schedule, making changes and adjustment due to staff call outs and call volume., • Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO., • Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly., • Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same., • Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files., • Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same., • Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community., • Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff., • Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination., • Help staff build conflict resolution skills and understand how to give and receive feedback., • Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses., • One or more years' experience in community based behavioral health services., • Experience working with adults experiencing homelessness, mental illness and/or substance use disorders., • Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required., • Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT)., • Be able to pass a Washington State Criminal background check., • Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices., • Knowledge of Harm Reduction strategies., • Strong working knowledge of DSM V., • Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients., • Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control., • Possess strong communication and writing skills., • Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary., • Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present., • Familiar with King County crisis response system and methods of access., • Ability to communicate with and supervise staff from diverse backgrounds., • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors., • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: • Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington., • Licensed Substance Use Disorder Professional (SUDP) in the state of Washington., • Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates., • Crisis Outreach and/or Crisis Intervention experience., • Bilingual in Spanish/English., • Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. #IND123

Job DescriptionDescription: Mental Health Professional / Case Manager – Program of Assertive Community Treatment (PACT) Shift: Office Day (8am – 4pm) Days Off: Sunday, Monday Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About PACT: The Program for Assertive Community Treatment (PACT) is a nationally recognized, evidence-based approach to mental health treatment which utilizes a highly collaborative model to positively impact the lives of individuals challenged by the most severe and persistent mental illnesses. The DESC PACT team is centered in the concept that recovery is more successful when all providers work closely together to provide integrated support services for all aspects of participant’s lives, including medication, therapy, social support, employment and housing. Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage. MAJOR JOB RESPONSIBILITIES • Provide ongoing assessment of participants’ mental illness symptoms and make appropriate changes in treatment plans as they are needed., • Provide psychoeducation to enable participants to identify their mental illness symptoms and integrate substance use services as appropriate., • Promote participants’ personal growth and development by assisting participants to adapt to and cope with internal and external stressors., • Provide individualized assessments, counseling, supportive therapy, coaching and/or side-by-side support to clients to assist their development in the areas of activities of daily living, social & interpersonal relationships, general time management and basic employment skills., • Plan, structure & support community-based activities such as obtaining and setting up housing, grocery shopping, nutrition assistance, house cleaning and other household activities, money management, social activities and vocational support., • Coordinate with outside service providers including inpatient and outpatient treatment services, social security, veterans’ benefits, legal and advocacy services and personal primary care medical and dental providers., • Provide direct clinical services including individual supportive therapy and psychotherapy to participants on an individual, group, and family basis in the office and in community settings., • Utilize a stage-based treatment model that is non-confrontational, considers interactions of mental illness and substance abuse, and has participant-determined goals. Be comfortable with Harm Reduction approaches. Support PACT clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions. OTHER • Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences., • Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned., • Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses., • Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health., • Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required., • Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs., • Interest or experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders, and who are involved in the criminal legal system., • Good oral and written communication skills including the ability to communicate and work effectively with participants and staff from various backgrounds., • Have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services., • Able to prioritize multiple responsibilities, work independently, and exercise professional judgment., • Basic computer skills: email, data entry, file creation, correspondence., • Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses., • Respect for participant rights and personal preferences in treatment., • Clear understanding and respect for the importance of maintaining participant confidentiality in accordance with HIPAA., • Subscribe to the philosophy of cooperation and continuity across DESC and other outside agency programs., • Participation in regular on-call rotation (paid) to provide 24-hour crisis coverage (both on the phone & in person) for mental health issues for PACT clients., • Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington or actively pursuing one of these credentials., • Bi-lingual English/Spanish., • Familiarity with Psychiatric Medications . The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Job DescriptionDescription: Days Off: Saturday, Sunday Shift: Day (9:00am - 5:30pm) Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community’s adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DESCRIPTION: The MRRCT Day Shift Project Manager is responsible for overseeing a highly motivated and effective crisis response outreach team, representing the roles of Clinical Supervisors, Mental Health Professional Outreach Specialists, Certified Peer Outreach Specialists, and Behavioral Health Outreach Specialists. This team will respond to the crisis needs of community members throughout the central region of King County, as dispatched by Crisis Connections/988, and will provide follow up care or recommendations as deemed clinically appropriate. The Day Shift MRRCT Project Manager will be responsible for overseeing their team’s collaborative and engaging connections with law enforcement, fire/medics, designated community responders, emergency room staff, and crisis connections dispatch team, as well as other community partners and referents. MAJOR DUTIES AND RESPONSIBILITIES: Program Operations • Under the supervision of the MRRCT Sr. Program Manager, oversee the day shift and flex shift operations of the program in continuity with swing and night shift programming., • Understand expectations and implement shift work of MRRCT as described in King County’s Provider Manual., • Manage and provide oversight of the 24/7 scheduling for MRRCT services., • Oversee hiring functions to ensure full staffing across all shifts and position types., • Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary., • Assure continuity of services with other DESC programming as necessary., • Participate in verbal de-escalation and supportive restraints in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment., • Ensure that MRRCT operates in compliance with contract, licensing and relevant regulatory requirements., • In conjunction with DESC's Data Systems Administrator, coordinate data collection and reporting to King County., • Oversee quality assurance of clinical documentation so staff maintain current and complete clinical records, and that documentation complies with the agency’s clinical accountability policies and procedures and contract requirements., • Participate in quality assurance reviews when assigned., • Provide routine administrative and clinical supervision of three (3) Clinical Shift Supervisors, (Day Shift Peer Supervisor, Day Shift MHP Supervisor, Day Shift Flex/Follow Up Care Supervisor), including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files., • Train MRRCT staff in relevant skills and procedures that meet agency and various contract requirements., • Provide specific crisis intervention and other relevant training., • As a member of a multi-disciplinary team, provide multi-axial assessments, substance use disorder (SUD) assessments, crisis intervention, stabilization and meaningful engagement to adults referred to MRRCT in the field as necessary., • Assure implementation of program development in congruence with principles of recovery-based services and mentor staff on conducting work within a Recovery framework., • Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients as necessary., • ?Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same., • Act as point person for coordination and problem solving with partnering organizations including law enforcement, criminal legal system, healthcare facilities including emergency rooms, psychiatric inpatient units, behavioral health agencies, neighborhoods and surrounding businesses, and other human service organizations., • Participate in routine meetings and check ins with community partners, funders, and others as required., • Develop expertise and strong working collaborative relationships with all referral sources, as well as with “back door” providers of mental health treatment, substance use treatment, housing services, shelter services, state and federal benefits programs., • When available and on-site at DESC locations, assist program staff as necessary., • Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses., • Two or more years' experience in community based behavioral health services., • Experience working with adults experiencing homelessness, mental illness and/or substance use disorders., • Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required., • Be able to pass a Washington State Criminal background check., • Familiarity with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices., • Knowledge of Harm Reduction strategies., • Strong working knowledge of DSM 5., • Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or substance use disorder crisis to ensure the physical and psychological safety of clients., • Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control., • Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own., • Assist clients in identifying unmet needs that may be causing them to have recurrent crisis., • Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity, • Possess strong communication and writing skills., • Ability to work flexible hours as required by program and staffing needs including evenings, weekends, and/or holidays., • Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present., • Ability to communicate with and supervise staff from diverse backgrounds., • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors., • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: • One or more years' supervisory experience., • Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington., • Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates., • Bilingual in Spanish/English., • Crisis Outreach and/or Crisis Intervention experience., • Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employees will be working both indoors and outdoors in all types of weather. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Job DescriptionSalary: $21-24 Making people the center of their healthcare Journey. Journey Nursing Services aims to provide people-centered care. Providing a holistic view approach to care for not only the patient but the whole care system. • We want to empower our employees to grow as we aim to close the ever-widening gap in our nation's nursing crisis., • We hold our values of culture and inclusion center to our core., • We believe that everyone deserves great care from qualified nursing staff., • We have a team values system! Every voice matters and Every voice deserves to feel respected. Journey Nursing Services is expanding. We offer personalized and holistic private duty nursing, Nurse delegation, and Nursing pool services. As a newer company, we offer a great deal of growth and opportunity to our employees. We look forward to teaming with you. Veteran Owned and operated. Looking for CNAs and HCAs ready to join our team. Hourly rates, part-time, per-diem, and full time. Competitive Rates! Looking for excellent caregivers to cover open shifts in the North End: Marysville, Arlington and much more! Benefits • Competitive Pay, • Paid Sick Leave, • Free Continuing Education and computer-based training Current Openings in North end: Short and Long shifts in Everett, Marysville, Monroe, Arlington Essential Job Functions: • Perform hands-on patient care at the place of assignment: In-home, Facility, or Adult Family Home., • Provides quality care to patients/clients in an environment which promotes patient/ client rights, dignity, freedom of choice, and individuality., • Provide individualized attention and encourage residents to maintain or attain the highest practical physical, mental, and psychosocial well-being., • Understanding and ensuring that individualized care plans are followed. Report any change of condition or observation of patient need to nurse supervisor., • Assist with ADLs: including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating, or other needs in keeping with the individuals care requirements as directed., • Promote skin integrity to prevent pressure ulcers, skin tears, and other damage by changing incontinent residents, turning, repositioning immobile residents, and applying moisturizers to fragile skin., • Treat each patient client's personal property with respect., • Performs various delegated tasks assigned by the nurse including vital signs, residents weights, and applying creams/ointments., • Physical able to lift 50 lbs, using proper body mechanics, or lifting devices for accident prevention., • Understand and be able to follow safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials., • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a client comes first attitude, • Communicates and interacts effectively and tactfully with the resident, visitors, families, peers, and supervisors., • Fosters a culture of excellence and provides exceptionally reliable, safe, high-quality patient care. Always remember that when you are in the community you reflect the Journey Culture., • Perform other job-related duties as needed. Qualifications/Educational Requirements: • High school graduate or G.E.D certificate, • CNA or HCA license to provide home care in Washington State. Can complete Training on-site, • Experience as a Home Care Aide (in homes or facilities), or other applicable experience preferred., • Be listed in good standing with the Washington DSHS Background Check System, • Ability to read, write, speak, and understand English as needed for the job, • Have transportation to and from job., • If providing transportation clients, you must have a valid driver's license and insurance., • Population-specific experience a plus, (training may be provided) for conditions such as: dementia, Parkinson's, hospice/ end of life care., • RN delegation certificate a plus may complete training through journey Nursing Services. We look forward to working with you!

Job DescriptionSalary: $21-24 Making people the center of their healthcare Journey. Journey Nursing Services aims to provide people-centered care. Providing a holistic view approach to care for not only the patient but the whole care system. • We want to empower our employees to grow as we aim to close the ever-widening gap in our nation's nursing crisis., • We hold our values of culture and inclusion center to our core., • We believe that everyone deserves great care from qualified nursing staff., • We have a team values system! Every voice matters and Every voice deserves to feel respected. Journey Nursing Services is expanding. We offer personalized and holistic private duty nursing, Nurse delegation, and Nursing pool services. As a newer company, we offer a great deal of growth and opportunity to our employees. We look forward to teaming with you. Veteran Owned and operated. Looking for CNAs and HCAs ready to join our team. Hourly rates, part-time, per-diem, and full time. Competitive Rates! Looking for excellent caregivers to cover open shifts in Issaquah, Renton, Auburn, Seattle, and many more! Benefits • Competitive Pay, • Paid Sick Leave, • Free Continuing Education and computer-based training Current Openings in North end: Short and Long shifts in Everett, Marysville, Monroe, Arlington Essential Job Functions: • Perform hands-on patient care at the place of assignment: In-home, Facility, or Adult Family Home., • Provides quality care to patients/clients in an environment which promotes patient/ client rights, dignity, freedom of choice, and individuality., • Provide individualized attention and encourage residents to maintain or attain the highest practical physical, mental, and psychosocial well-being., • Understanding and ensuring that individualized care plans are followed. Report any change of condition or observation of patient need to nurse supervisor., • Assist with ADLs: including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating, or other needs in keeping with the individuals care requirements as directed., • Promote skin integrity to prevent pressure ulcers, skin tears, and other damage by changing incontinent residents, turning, repositioning immobile residents, and applying moisturizers to fragile skin., • Treat each patient client's personal property with respect., • Performs various delegated tasks assigned by the nurse including vital signs, residents weights, and applying creams/ointments., • Physical able to lift 50 lbs, using proper body mechanics, or lifting devices for accident prevention., • Understand and be able to follow safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials., • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a client comes first attitude, • Communicates and interacts effectively and tactfully with the resident, visitors, families, peers, and supervisors., • Fosters a culture of excellence and provides exceptionally reliable, safe, high-quality patient care. Always remember that when you are in the community you reflect the Journey Culture., • Perform other job-related duties as needed. Qualifications/Educational Requirements: • High school graduate or G.E.D certificate, • CNA or HCA license to provide home care in Washington State. Can complete Training on-site, • Experience as a Home Care Aide (in homes or facilities), or other applicable experience preferred., • Be listed in good standing with the Washington DSHS Background Check System, • Ability to read, write, speak, and understand English as needed for the job, • Have transportation to and from job., • If providing transportation clients, you must have a valid driver's license and insurance., • Population-specific experience a plus, (training may be provided) for conditions such as: dementia, Parkinson's, hospice/ end of life care., • RN delegation certificate a plus may complete training through journey Nursing Services. We look forward to working with you!

Job DescriptionSalary: $24-26 Making people the center of their healthcare Journey. Journey Nursing Services aims to provide people-centered care. Providing a holistic view approach to care for not only the patient but the whole care system. • We want to empower our employees to grow as we aim to close the ever-widening gap in our nation's nursing crisis., • We hold our values of culture and inclusion center to our core., • We believe that everyone deserves great care from qualified nursing staff., • We have a team values system! Every voice matters and Every voice deserves to feel respected. Journey Nursing Services is expanding. We offer personalized and holistic private duty nursing, Nurse delegation, and Nursing pool services. As a newer company, we offer a great deal of growth and opportunity to our employees. We look forward to teaming with you. Veteran Owned and operated. Current Openings are for a Full-Time Caregiver in King, Snohomish & Pierce county! Must have an active CNA or HCA license in Washington state. Schedule: • Full time caregiving hours per week, • On-Call schedule requirement Benefits: • Paid Vacation: PTO accrued at a rate of 0.038 per hour. (equivalent of 80 hours annually based on a 40-hour work week), eligible to use after 6 months., • Paid Sick Leave: 0.5 hours of paid sick time off per every 20 hours a worked., • Eligible after 60 days of work: Employee Medical, Dental and Vision insurance, 401K. Essential Job Functions: • On-call caregiver rotation, • Perform hands-on patient care at the place of assignment: In-home, Facility, or Adult Family Home., • Provides quality care to patients/clients in an environment which promotes patient/ client rights, dignity, freedom of choice, and individuality., • Provide individualized attention and encourage residents to maintain or attain the highest practical physical, mental, and psychosocial well-being., • Understanding and ensuring that individualized care plans are followed. Report any change of condition or observation of patient need to nurse supervisor., • Assist with ADLs: including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating, or other needs in keeping with the individuals care requirements as directed., • Promote skin integrity to prevent pressure ulcers, skin tears, and other damage by changing incontinent residents, turning, repositioning immobile residents, and applying moisturizers to fragile skin., • Treat each patient client's personal property with respect., • Performs various delegated tasks assigned by the nurse including vital signs, residents weights, and applying creams/ointments., • Physical able to lift 50 lbs, using proper body mechanics, or lifting devices for accident prevention., • Understand and be able to follow safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials., • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and a client comes first attitude, • Communicates and interacts effectively and tactfully with the resident, visitors, families, peers, and supervisors., • Fosters a culture of excellence and provides exceptionally reliable, safe, high-quality patient care. Always remember that when you are in the community you reflect the Journey Culture., • Perform other job-related duties as needed Qualifications/Educational Requirements: • High school graduate or G.E.D certificate, • CNA or HCA license to provide home care in Washington State. Can complete Training on-site, • Experience as a Home Care Aide (in homes or facilities), or other applicable experience preferred., • Be listed in good standing with the Washington DSHS Background Check System, • Ability to read, write, speak, and understand English as needed for the job, • Have transportation to and from job., • If providing transportation clients, you must have a valid driver's license and insurance., • Population-specific experience a plus, (training may be provided) for conditions such as: dementia, Parkinson's, hospice/ end of life care., • RN delegation certificate a plus may complete training through journey Nursing Services. We look forward to working with you!

Job DescriptionDescription: Days Off: Saturday, Sunday Shift: Day Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: This position requires a strong interest in providing administrative support for a non-profit agency that specializes in services for those experiencing homelessness, mental health crisis, or currently engage in substance use. The successful candidate will be willing to build skills which specialize in engaging and, at times, deescalating clients in order to provide smooth communication between the client and their care team. MAJOR DUTIES AND RESPONSIBILITIES: Front Desk & Lobby - Client Interactions: • Greet agency clients and visitors who enter the office and inform appropriate staff of their arrival., • Assist in maintaining a comfortable milieu while tolerant of unusual and bizarre client behavior., • Observe client behaviors inside lobbies and entryways, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors., • Provide assistance to homeless individuals and others who are experiencing crises caused by mental illness and/or due to drug/alcohol consumption., • Provide information about and referral to other services available in the community to homeless people and others in need., • Answer incoming calls promptly with proper etiquette; route calls to appropriate persons; transfers call to voice mail or take messages as needed. Provide basic information on agency and services as appropriate over the phone., • Process mail for clients and staff: Accept mail from USPS, UPS, FedEx, and other independent vendors, sort/distribute mail, and enter received client mail into tracking database., • Order, maintain and dispense office supplies and forms needed by staff., • Assist program staff to update and maintain current resource lists and information manuals., • Copy and collate forms and documents of various types for agency staff; monitor and maintain adequate supply of commonly used materials., • Track company vehicles, maintain MS Outlook reservation calendar, enter any maintenance requests as needed., • Enter client and service data on mental health program clients; coordinate with mental health program staff to ensure accuracy and completeness of information entered into system., • Organize, file and/or store source documents for data entered into system, following established procedures for retention or disposal of documents., • Participate in staff meetings and in-service trainings, as appropriate., • Excellent typing and keyboard skills and clerical skills/experience., • Computer skills, including data entry and word processing experience, or related experience with the indicated potential to learn these skills quickly., • Ability to work independently with a minimum of direct supervision., • Willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team., • Initiative and creativity in problem solving and system development., • Careful attention to detail., • Ability to communicate and work effectively with staff from various backgrounds and disciplines., • Ability to relate effectively to clients displaying a wide range of unpleasant and/or bizarre behaviors., • Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Job Description Housing Program Manager Location: Seattle, WA (Hybrid) Department: Housing Schedule: Full-Time, 40 hours/week Compensation: $81,120/annually Reports to: Director of Housing About Wellspring Family Services For over 130 years, Wellspring Family Services has been helping families and individuals in King County overcome crisis and achieve lasting stability. As a nonprofit, multi-service agency, we focus on preventing homelessness and supporting families through comprehensive, wraparound services. Our programs include: • Housing Services: helping families regain and maintain stable housing. We are committed to equity, inclusion, and accessibility in the workplace. Everyone is welcome here, and we strongly encourage applications from BIPOC individuals, LGBTQIA+ communities, people with disabilities, veterans, immigrants, and people with lived experience of homelessness. The Role: Housing Program Manager The Housing Program Manager works to strengthen and support housing stability by overseeing assigned prevention programs and providing supervision to a team of Housing Stability Specialists. In collaboration with peers, the Housing Program Manager is responsible for creating a cohesive culture amongst all Housing programs. In addition to duties such as staff supervision, this position will provide some direct case management for households with different needs. If you’re passionate about community impact, thrive in relationship-based work, and believe in the power of housing stability — this is the role for you. What You’ll Do • Oversees and manages assigned housing programs, ensuring service delivery and program objectives meet contract targets. Monitors performance, reporting, funding requirements, and budget status., • Support the Director of Housing in implementing the evaluation plan, ensuring accurate and timely data collection. Review and discuss outcome data, implement policy, or practice changes based on evaluation findings., • Collaborate with leadership to prepare for audits and monitoring visits, ensuring case record compliance, preparing required documents, and coordinating staff participation., • Partner with the Director to maintain Housing Services policies and procedures, identifying and implementing process improvement with staff collaboration., • Supervises a team of Housing Stability Specialists, ensuring compliance with policies, legal requirements, and confidentiality standards, while providing training, coaching, performance management, and program communication., • Uses reflective supervision to support staff in managing cases, addressing secondary trauma, and fostering continual learning through regular case reviews., • Represents the agency in professional and community networks, sharing program services and outcomes by participating in relevant meetings and seeking community speaking opportunities., • Maintains collaborative relationships with funders, landlords and partners, supports contract development, and provides feedback on service delivery capabilities., • Engages clients in obtaining and maintaining housing using a client-centered, strength-based, and trauma-informed approach. What You Bring • 5+ years of experience in housing services, case management, or community engagement., • Demonstrated ability to deliver culturally appropriate services to individuals from diverse racial, cultural, and ethnic backgrounds, as well as to support vulnerable populations such as those transitioning out of homelessness. Utilizes culturally responsive strategies., • Knowledge of trauma’s impact and ability to use a respectful, collaborative, and empowering approach with clients., • Skilled in supervising staff through clear guidance, regular feedback, and timely performance management., • Demonstrate advanced understanding of diversity, equity, and inclusion and apply culturally responsive strategies., • Understanding of landlord-tenant laws and conflict resolution., • Excellent communication, organization, and time management skills., • Proficiency with Microsoft Office and databases., • Ability to travel to meet with clients, partners, and attend community events. Valid driver’s license and reliable transportation required., • Language skills in Spanish, Oromo, Tigrinya, Amharic, and/or Somali is a plus. (spoken and written)., • Experience designing or leading youth programs., • Medical, Dental, Vision, Life and Long-Term Disability Insurance, • 30 days paid time off per year + 10 paid holidays, • 403(b) Retirement Plan, • Flexible Spending & Health Savings Accounts, • Employee Assistance Program, • Counseling Session Reimbursement, • DEIA Training & Employee Resource Groups We value diversity and are committed to creating an accessible environment for all applicants. If you need a disability accommodation during the application or interview process, please contact HR@wellspringfs[dot]org. Ready to Apply? Submit your application online at: — click on “Career Center” to apply!