Trabajos customer retention en Atlanta, Georgia - Page 6Crear alertas

Job Description Are you looking for a Meaningful and Fulfilling Career? A.G. Rhodes would love the opportunity to work with you!! We are proud to be one of the few Non-profit organizations in Georgia. Our Culture is compassionate, inclusive, empowering, family-oriented, and innovative. We have a high retention rate, and we strive to make sure you have the best experience possible. Please consider applying for one of our LPN Positions at our Atlanta community. All full-time and part-time positions do require every other weekend (Saturday & Sunday). PRN positions do require at least two shifts per month. Our exceptional benefits package includes 10 Paid Holidays, generous PTO plans, matching 403b Retirement Plan, Robust Wellness & Rewards program, company paid Life & STD Insurances, discounted employee meals, scholarship programs, and 80% company-paid health insurance premiums! Licensed Practical Nurse (LPN) Care Partner qualifications include: • Current Georgia LPN License, • 1 year experience in LTC/skilled nursing community preferred but willing to train new grads, • Experience working in an Eden Alternative community preferred, • Current CPR/BLS First Aid Certification, • Genuine passion for working with elders, • Excellent customer service and communication skills, • Ability to lead and foster teamwork with fellow LPN and CNA care partners, • Good documentation skills (electronic charting experience with PointClickCare preferred), • Strong organization and time management skills Equal Opportunity Statement: A.G. Rhodes is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and respects all individuals. Employment decisions are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. A.G. Rhodes welcomes and encourages applications from people of all backgrounds, and we strive to ensure that our employees reflect the diversity of the communities we serve.

Job Description At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit to learn more. Human Resources and Operations Generalist Role Summary: The HR & OPS Generalist (Office Manager) oversees all administrative functions and office operations, exercising independent judgment on matters of significance affecting business operations, facility management, and vendor relationships. This role serves as a key liaison between leadership and staff, with authority to enforce policies, manage budgets, and make decisions regarding office management and administrative services. The position also provides support to benefits & leave administration, HRIS data management, HR change management, HR policy creation and management, and learning and development. The HR Generalist operates with substantial autonomy. Visit to learn more. The HR & OPS Generalist (Office Manager) role reports to the Organizational Development & HR Compliance Manager. When you say YES to something bigger: • Premium Free Hubber-Health Insurance, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more!, • Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more. The individual must exhibit the following core TireHub commitments: • Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships., • Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique., • Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end., • Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics Office Management Office Operations & Budget Management: • Manages Hub office budget with independent authority to allocate resources, approve expenditures within assigned limits, and make purchasing decisions for events, meals, office supplies, and maintenance., • Develops and implements business continuity and emergency preparedness plans, making independent decisions regarding protocols, resource allocation, and response procedures., • Manages Hub related special projects on behalf of executive leadership, exercising judgment in determining project scope, timelines, resource needs, and implementation strategies., • Ensures timely office mail distribution, package shipping/receiving, and phone system support., • Serves as executive leadership’s representative for office-related inquires and promptly resolves issues., • Ensures efficient and professional office operations including mail distribution, package shipping/receiving, and phone system support., • Coordinates company promotional items, to include business cards.Compliance & Risk Management, • Ensures compliance with office-related regulations, including OSHA workplace safety requirements, ADA accessibility standards, and local building codes., • Conducts risk assessments of office operations, identifying potential liabilities and implementing corrective measures., • Manages access security and coordinates with building management on security badges, access tracking, and facility needs. Facilities & Vendor Management: • Serves as the primary point of contact and authorized company representative for building management, landlords, and property services., • Evaluates and recommends facility space planning decisions, including office layouts, expansion needs, and workspace allocation, with authority to implement approved plans., • Manages seating arrangements for employees and visitors, including workspace assignments and reconfigurations., • Maintains office cleanliness through vendor management and ensures immediate resolution f facility issues., • Independently resolves vendor performance issues including determine whether to continue relationship, impose penalties, or seek alternative providers., • Establishes and maintains inventory management systems for office supplies, proactively ordering necessary items., • Welcomes and assists visitors and employees while maintaining professional demeanor., • Manages check-in/check-out systems and employee/visitor badge processes., • Plans and executes company events including employee celebrations, meetings, and special occasions., • Coordinates logistics for offsite corporate events and gatherings., • Manages all catering needs including, weekly office lunches, executive board lunches and meetings, training sessions and employee events, Dietary restrictions and special requests. Employee Relations & Support: • Assists with employee inquiries regarding HR policies, benefits, leave of absence, and workplace concerns and have the autonomy to escalate as appropriate., • Processes personnel actions including promotions, transfers, and salary changes, as needed., • Supports the HRBPs with change management workflow approvals within the HRIS system., • Assists with time management audits in Workforce Ready., • Supports compliance initiatives including required postings, I-9 verification, Equifax/Department of Labor (DOL)responses and HR audits., • Maintains knowledge of federal and state employment laws and regulations., • Understands and helps update and answer questions for HR policies and procedures., • Coordinates onboarding logistics including workplace setup, technology provisions, and first-day coordination., • Schedules and coordinates in-person employee training at the Hub., • Tracks training completion using learning management systems., • Adheres to all TireHub policies, procedures, and guidelines., • Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules as assigned., • Action Oriented: Approach challenges with energy and a sense of urgency., • Communicates Effectively: Seeks clarity until they believe in the mission. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Owns the message of any communication and does not "pass the buck." Accepts and acts on facts, not feeling. Effectively communicates down and up in the organization. Communicates quickly and doesn’t wait on a solution to communicate an issue. Knows what’s broken, not working, and can be improved., • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives., • Customer Focus: Understands and develops relationships with customers to take advantage of Actionable “Yes” moments. Delivers customer-centric solutions. Keeps promises to our customers. Leads team that delivers exceptional service., • Drives Results: Consistently achieves results personally, even under tough circumstances. Team achieves but rarely exceeds goals. Holds teams accountable for results, good and bad. Facilitates a say “Yes” mentality in span of control. Identifies, records, and tracks useful measures and uses them to manage the performance of the team and individual Hubbers. Provides initial and ongoing training to teams. Does not accept mediocrity., • Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear., • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Experience and Education: • Bachelor's degree in Business Administration, Human Resources, or related field preferred., • Minimum of 3-5 years of experience in Office Management HR support, HR administration, or HR generalist role. Required Knowledge, Skills, and Abilities: • Experience in office management or administrative coordination., • Proficiency with HRIS systems, applicant tracking systems, and benefits administration platforms (UKG, Workday, ADP, or similar platforms)., • Strong ability to build and maintain relationships with vendors, customers and employees., • Excellent interpersonal, verbal and written communication skills with ability to handle sensitive situations professionally., • Strong customer service orientation with ability to build trust-based relationships., • Event planning and coordination experience., • Demonstrated ability to work independently and as part of a team., • Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace) and familiarity with technology platforms such as SharePoint., • Ability to maintain a neat, clean, and professional appearance. Preferred Knowledge, Skills, and Abilities: • Strong understanding of HR practices, employment law fundamentals, and compliance requirements., • HR Certification (PHR, SHRM-CP) or actively pursuing certification., • Working knowledge of HR functions including benefits, leave administration, recruiting, and employee relations., • Experience managing budgets, vendor relationships, and event coordination., • Experience with leave of absence administration (FMLA, ADA, STD/LTD)., • Experience with benefits enrollment and vendor management., • This role is based in TireHub’s headquarters office in Dunwoody, GA, and requires a strong in-person presence 5 days per week from 8a-5p, additional hours may be required during peak periods for events., • This is a fast-paced and dynamic working environment requiring flexibility and adaptability., • Occasional lifting up to 25 pounds (office supplies, event materials, catering items)., • Most of the time is spent sitting, constantly viewing monitors with the ability to frequently move around the office to support various needs and conduct office tours., • Must be able to travel up to 10% to company events, with some overnight travel.

Job DescriptionAre you looking for a Meaningful and Fulfilling Career? A.G. Rhodes is currently hiring a Wound Care LPN for our Atlanta community, and we would love the opportunity to work with you!! We are proud to be one of the few Non-profit organizations in Georgia. Our Culture is Compassionate, Inclusive, Empowering, Family-Oriented, and Innovative. We have a high retention rate and we strive to make sure you have the best experience possible. If you are looking for an excellent Nursing opportunity, please consider applying for our Wound Care Nurse ( LPN ) Care partner position. This position is Part - time every other weekend. Wound Care Nurse ( LPN ) Care Partner Benefits include: . • 1 Paid Holidays, • Generous PTO plans, • Matching 403b Retirement Plan, • Robust Wellness & Rewards program, • Company paid Life & STD Insurance, • Scholarship Program, • Flexible hours Wound Care Nurse ( LPN ) Care Partner qualifications include: • Current Georgia LPN License, • 1 year experience as Wound Care nurse required, • Wound Care nurse certification preferred, • Experience working in an Eden Alternative community preferred, • Current CPR/BLS First Aid Certification, • Genuine passion for working with elders, • Excellent customer service and communication skills, • Ability to lead and foster team work with fellow LPN and CNA care partners, • Superb Wound Care nurse documentation skills, • Strong organization and time management skills, • Ability to develop meaningful relationships with elders and family members

Job Description Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities this position is located outside, checking passengers in for their flights, and is subject to all various outside weather conditions. Please also highlight that this position requires the ability and availability to work weekends as well. o This is a Curbside Check-in Agent, also known as a Skycap, position starting at $11.00 (+ Tips $$$$) o Part-Time Positions Available o Ability and availability to work weekends is a must o Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only o Previous 1-2+ years of Customer Service experience is preferred - Paid Training o Starting Pay $11.00/hour + Tips A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. • Immediately and warmly greet Guests as they approach the desk., • Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked., • Input guest information for those who have not previously enrolled in the process., • Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements., • Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags., • Appropriately tag guest luggage with destination tags., • Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk., • Immediately upon accepting luggage and completion of processing guest, secure luggage., • Must possess excellent verbal and written communication skills., • Maintain a positive, friendly and professional manner at all times, • Organize and stock the Concierge desk., • Uphold clients guest service guidelines and values., • Need to be able to manage payments (credit card) received from guests, • Answer telephones and guest questions., • The ability to manage simple addition. Qualifications Required Qualifications • Ability to work in the early morning rotation, • At least 6 months experience in a face-to-face guest service position preferred, • Data Entry and/or computer experience preferred, • Ability to communicate clearly with guests and clients, • Ability to work in outside weather conditions required, • Knowledge of the airline or travel industry preferred, • Must be eligible to work in the United States., • Must successfully pass the pre-employment criminal background screening., • Follow company appearance guidelines, • Ability to lift up to 70 lbs., • Must be able to push luggage cages both empty (approximately 100 lbs) and full., • Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)., • Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise., • Standing: 100%. Must be able to stand for up to eight (8) hours at a time., • Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs., • Will occasionally (11-33%) be required to bend, squat, and kneel., • Walking: 50% Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. • With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven., • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management., • Clean & well-maintained approved uniforms must be worn on shift, • Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $11.00 - $21.00 per hour (+ tips*) (Please note that the salary range referenced in this job posting is inclusive of both the hourly rate and estimated tips earned per hour*). Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job Description Do you want to represent a company with an excellent reputation, a clear vision, and a strong customer-service culture? We’re seeking a Territory / Account Manager to lead business development and account retention efforts and serve as the primary point of contact for customers in your assigned territory. In this role, you’ll combine relationship-building, problem-solving, and sales skills to help organizations improve their facilities while growing your career with a successful, Atlanta-based company. Our client has been providing facility services since 2008, earning outstanding reviews and a reputation for reliability, value, and innovative solutions. Their team is built on customer service, attention to detail, and mutual support—and they’re looking for someone who shares these values. What You’ll Do • Manage and grow a defined territory by building and expanding relationships with new and existing customers., • Identify opportunities, present solutions, and close sales to meet and exceed revenue goals., • Conduct site visits to assess facility needs and recommend tailored service solutions., • Network within the community and engage in prospecting activities, including cold calls and follow-ups., • Provide responsive customer service to ensure client satisfaction and retention., • Partner with internal teams to deliver seamless onboarding and ongoing support., • Manage and increase the gross margin generated from your territory / account base. What We’re Looking For • Experience in customer-facing sales, account management, or business development., • Strong communication and interpersonal skills with the ability to build rapport quickly., • A results-driven mindset—comfortable asking for the business and closing deals., • Adaptability and persistence when overcoming challenges., • Ability (or willingness to learn) to evaluate facility conditions and recommend services., • High emotional intelligence and genuine interest in helping clients improve their operations., • Ambition to grow professionally within a dynamic, expanding company., • I high sense of urgency when responding to opportunities or challenges, • Demonstrated ability to identify root cause of problems, identify alternatives to resolve them, and selecting the best resolution and putting into action. What’s in It for You • Base salary plus monthly bonuses based on territory gross margin — earn more as you perform and grow book of business., • Company car, phone, and laptop provided., • A career opportunities with a growing, reputable local business., • A supportive culture built on sales, customer service, teamwork, and professionalism. If you’re motivated by helping customers, closing sales, and growing with a company that values service and results, we’d love to speak with you.

Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Greet and assist hotel guests arriving and departing the hotel in a professional and courteous manner. • Greet guests at hotel curbside and offer them assistance, which can include: opening doors, carrying luggage into the hotel and/or directing them to the front desk for check-in., • Hail taxi cabs for any guest requesting one., • Dispatch a sufficient number of taxi cabs to the hotel and/or to other loading points., • Provide accurate information and directions regarding the hotel and/or surrounding area., • Monitor the hotel entrance for any suspicious activity., • Communicate with drivers, co-workers, and supervisors and address any concerns., • Write factual reports regarding items that deviate from normal operation., • Identify and report any safety issues immediately to supervisor., • Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash)., • Clean break room (to include empting trash, vacuuming and wiping down of table)., • Complete other duties as assigned. Qualifications Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be punctual when scheduled to work and have excellent attendance. Work Experience: Prior customer service and hotel experience preferred. License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Knowledge: Knowledge of metro area is desirable. Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to read, and comprehend simple instructions, and short correspondence. Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to guests, passengers, and drivers. Mathematical Skills: Ability to add and subtract two digit numbers. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations. Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment. Materials and Equipment Directly Used in Role: Two way radios, various report forms, information logs, brochures, pens and pencils. Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from vehicles. Salary Range: $16.00 - $17.00 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Job Description About the Role LMK Recruiting is seeking a Customer Service Representative for a large and growing pest control company. As a Customer Service Representative, you'll be the first point of contact for customers at our branch, helping ensure they have a positive experience. You'll answer questions, resolve concerns, educate customers about our services, and support the branch team. This is an in-office role that requires strong communication, reliability, and the ability to work independently while managing multiple tasks. Responsibilities * Answer inbound calls with professionalism and enthusiasm. * Schedule and adjust service appointments and support efficient route planning. * Process customer payments accurately and maintain records in the CRM. * Respond to customer inquiries via phone, email, and text. * Follow up with customers to ensure satisfaction and address concerns. * Educate customers on services, maintenance needs, and promotions. * Work closely with branch managers and technicians to resolve issues. * Assist with customer retention and rescheduling to prevent cancellations. * Provide customer feedback to help improve service delivery. * Support branch managers with general tasks and projects as needed. * Keep customer information accurate and up to date. Qualifications * Strong customer service and communication skills. * Excellent organization, time management, and multitasking abilities. * Problem-solving skills and a proactive, self-starting mindset. * Team-oriented with a positive attitude and strong work ethic. * Comfortable learning new systems; basic computer skills required. * Experience with Field Routes CRM or Voice for Pest is a plus (training available). * Must maintain professionalism and pass a background and credit check. What We Offer * Competitive pay: $16$22/hr, based on experience. * Company-subsidized health, dental, and vision insurance. * 3 weeks PTO, 10 paid holidays, and your birthday off. * Growth opportunities in a fast-growing company. * A supportive, team-focused environment where your work makes a difference.

Job DescriptionThe PositionAt CallRail, we empower businesses to make smarter marketing decisions through intuitive, real-time call tracking and analytics. We've recently introduced a groundbreaking AI product, Voice Assist, designed to enhance our customers' ability to drive revenue and improve customer experiences. We're looking for a strategic, customer-centric Sales Solutions Specialist to lead the charge in implementing this innovative solution.As a Sales Solutions Specialist, your primary focus will be ensuring the technical and operational success of our customers as they onboard and scale their AI voice agents. This role combines technical expertise, hands-on implementation, customer engagement, and project management. You will act as the strategic advisor and technical expert during onboarding, working closely with Product, Sales, and Customer Experience teams to ensure seamless integration and long-term success for our clients.What You'll Do • Lead the technical onboarding and implementation of CallRail's Voice Assist product, including AI prompting strategies, integrations, call flows, and customized setups, • Serve as a primary technical contact, troubleshooting and resolving Voice Assist related customer issues for new and prospective customers, • Proactively identify and execute the necessary actions to ensure customer satisfaction and success with CallRail's AI Voice Agent, • Drive adoption and retention by articulating the value of the Voice Assist product to customers, identifying expansion opportunities, and ensuring customers achieve measurable outcomes that reinforce continued use, • Partner with account executives and account managers to understand client objectives and tailor solutions that align with business goals and seamlessly continue value selling conversations, • Collaborate with Product and Engineering teams to provide feedback on technical blockers and inform future enhancementsWhat You'll Need, • 3–5 years of experience in a Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success role, • You possess hands-on experience with APIs, CRMs, automation tools, and SaaS architecture, • You have experience or deep interest in AI/ML technologies and prompt engineering., • You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations, • Proven ability to manage multiple concurrent projects with attention to detail and a focus on delivering value., • Comfortable in a fast-paced, cross-functional environment with a passion for innovation and customer success.Nice to Have, • Background in AI, NLP, or data analytics solutions, • Experience in the martech or call analytics industry, • Experience working with or selling to digital marketing agencies, • Familiarity with CRM systems like Salesforce, HubSpot, or similar tools If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage, • Competitive HSA with company matching, • Paid parental leave, • Flexible vacation policy, • 401K options with company dollar-for-dollar match, • Employee stock options available from day one, • $2,000 annual educational allowance, • Catered lunch every Tuesday * an in-office perk, • MARTA transportation or office parking expenses covered, • Employee charitable donation company match, up to $500 annually, • Regular company outings and events, • Hybrid work options with $500 office stipend to set up your home office, • Designated bike storage This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. Learn more: You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Job Description Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value. You Will: • Own technical support for customers, • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively., • Own Level 1 support resolutions., • Own Level 2+ ticket creation and internal triage., • Set up, transfer, troubleshoot phone number ownership., • Maintain data connection stability., • Own product retraining, • Maintain up-to-date documentation on procedures and solutions., • Provide feedback internally on user experience, improvements or feature requests., • Evaluate system potential through assessing compatibility of new programs with existing programs., • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common, • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement., • Troubleshoot technical issues and coordinate timely updates to live configurations as needed, • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience You Are: • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly., • Curious by nature and motivated to understand how things work., • Customer-first in your approach, showing empathy, clarity, and patience., • Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through., • Comfortable building relationships with people across different teams and functions., • Organized and able to manage multiple tasks or threads at the same time. You Have Must-Have: • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment., • Experience troubleshooting, testing, and training customers across multiple products or features., • Experience owning support targets such as ticket completion, response times, or resolution metrics., • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience., • Experience using a CRM, preferably HubSpot or Salesforce. Nice-to-Have: • Experience working directly with APIs, including basic understanding of how data moves between systems., • Experience in the automotive industry or with auto repair shop management tools., • Experience working with VoIP or telephony systems., • Prior success in a remote work environment., • Direct SaaS or startup experience., • Highly polished professional communication skills. Interview Process • Wonderlic Assessment, • Initial Screen - 30min, • Hiring Manager Interview - 30min, • Career Journey Interview - 60min, • Executive Interview - 45min, • Reference Checks Salary Range: $50,000 – $60,000 USD per year We Offer • 100% remote work envioronment, • Medical, Dental and Vision insurance within 30 days, • 100% employer-paid medical insurance, • Equity package, • Flexible PTO with 15 days minimum, • Generous Parental Leave, • FSA and HSA options, • 401(k), • Learning Stipend, • WFH Equipment, • Chance to work with the latest technology, • A collaborative, high ownership culture At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.