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  • Team Member
    Team Member
    hace 2 meses
    Jornada completa
    Manhattan, New York

    We are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Benefits: Flexible scheduling to meet your needs Paid on the job training provided Growth potential we promote from within Free meals and employee discounts Medical benefits and 401k with employer match Employee referral program up to $100 cash Summary: Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back. Responsibilities Include: Team Environment Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Operational Excellence Provide guest service Resolve guest issues Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Profitability Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Company Introduction Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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  • Counter Server
    Counter Server
    hace 2 meses
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Job Summary: Counter person and front-line teammate. Engaging guests and serving them from behind the line as well as curating and replenishing the salad bar, market table, and sandwich case. Counter servers are an intricate part of our team. Responsibilities: Serving guests from behind the line Preparing salads and grain bowls Ensuring in house and "to go orders" are made properly and are given to the correct guest Monitor food levels and replenish ingredients as needed to ensure efficient service. Adhere to all food safety and sanitation guidelines to maintain a clean and safe working environment Collaborate with kitchen staff to coordinate orders and ensure timely delivery of food to customers Communicate effectively with guests and kitchen team members to maintain smooth operations during busy periods Perform additional duties as assigned by management to support the overall success of the restaurant Provide service with a smile Requirements: Team player Ability to multitask and work efficiently under pressure while maintaining a positive attitude Excellent communication skills and the ability to work well within a team Attention to detail and a passion for delivering exceptional customer service Night and weekend availability Physical stamina to stand for long periods and lift moderate weights A commitment to upholding food safety standards and following health code regulations Join our team at fresh&co where quality and customer satisfaction are our top priorities. If you're a dedicated worker with a passion for quality foods we'd love to hear from you! We are a group of dedicated service professionals, and we can’t wait to meet you!! fresh&co provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Please be advised that we do not respond to inquiries via this platform. If you are interested in joining our team, kindly attend an interview every Thursday between 2 pm and 4 pm and request to speak with Astrid or Gustav

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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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