Customer service director jobs in Clifton, New Jersey - Page 3Create job alerts

Job Description DUTIES AND KEY RESPONSIBILITIES: • Check floor plan for assigned station and side work., • Greet all residents and guests. Assist residents to table and help them fold walkers as needed., • Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly., • Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests., • Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well., • Serve meals and beverages to residents, ensuring accuracy and promptness., • Monitor resident’s eating habits and report anything unusual to the Director of Wellness., • Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience., • Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service., • Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty., • Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary., • Pick up all dirty dishes as the resident finishes each course., • Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area., • Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs., • Assure that condiments and supplies for the next meal are readily available., • Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment., • Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience., • Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations., • Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences., • Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements., • Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly., • Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help., • Recognize the need for variations in staffing and volunteer to fill open shifts., • Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area., • Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas., • Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation., • Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them., • Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces., • Vacuum floors and mats, sweep floor in service area, remove trash as required., • Complete special assigned cleaning jobs based on periodic schedules., • Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests., • Promote social interaction during mealtimes to enhance the residents' overall experience., • Support the organization and execution of special events and celebrations within the community., • Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere., • Wear proper and clean company uniform., • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Job DescriptionSalary: $15 Work under the supervision of an experienced funeral director to help grieving families give their loved ones a final goodbye that is dignified and respectful. We strive to always put a professional edge on our services while also being caring and helpful. You will work with a small team to prepare and conduct funeral services in our parlor. You should be comfortable working directly with clients and family members of the deceased. If you want to help people in a time of need, this may be the job for you. We want to help you grow your career in the funeral services field, so we do offer plenty of opportunities for advancement. Job Responsibilities • Provide transportation for clients and their loved ones to and from the coroner, funeral parlor, and graveyard, • Prepare the parlor area by cleaning, setting up lights and arranging flowers, and setting up chairs and other seating for viewings and services, • Assist guests as they arrive at funeral events by directing parking, greeting them, and leading them to the correct parlor or chapel area, • Offer assistance to clients in coordination with the funeral director to help arrange funeral services, • Work with a team to prepare parlor and burial sites with personalized items as requested by clients Required: • High school diploma or GED, • Ability to lift at least 75 pounds, • Valid drivers license, • Available to work nights, weekends, holidays and to be on call, • Must have an attention to detail and excellent communication skills, • Can pass a background check, • A desire to advance in the field of mortuary science, • Experience working in customer service, • Fluent in Spanish

Job Description $2,500 SIGN-ON BONUS OFFERED! Position Title: [[title]] Pay Grade: [[payGrade_obj]] Reports To: RVP Salary: [[$150,000]] Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of District Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. Key Responsibilities: • Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service, • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.), • Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community, • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications, • Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment, • Serves as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point, • Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.), • Collaborates with key partners to support regional initiatives, • Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time, • Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation, • Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes, • Ensures consistent and fair administration of all policies and procedures, • Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings Required Qualifications: • Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree Preferred Qualifications: • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc., • Has a proven track record of growing a business and leading teams, along with strong financial acumen, • Has ability to think quickly, analytically, strategically, and accurately, • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills, • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient, • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Healthcare are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1406520 Morrison Healthcare KATHRYN MANFUSO [[req_classification]]

Job DescriptionPosition Description: Jake Containers rents and sells steel shipping containers for every storage need. We service both commercial and residential customers; providing all customers with secure, affordable, durable, weatherproof containersin various sizes and conditions. Jake Containers is a privately held company located in Ridgefield Park, New Jersey. ? We are seeking a full-time, in-office employee for the newly created role of Front Desk Associate. Reporting to the Director of Administration, the successful candidate will be responsible for the following:-Answer all inbound calls on Customer Service phone line and route accordingly -Handle all Customer Service inquires via phone and email -General office administration data entry, filling and faxing -Process inbound and outbound drivers at the gate -Report outbound activity and inventories -Reconcile gate receipts and inventory -8AM to 4:30PM in office, Monday through Friday Requirements: -1-3 years of prior work experience in a small organization -Excellent telephone/communication skills -Ability to multitask and constantly shift focus in a fast-paced environment -Strong organization skills with meticulous attention to details -Experience with the Microsoft Office suite of products; especially Outlook email and Excel -Local residency required, own vehicle with a valid NJ driver license in good standing Compensation: $35,001 - $50,000

Job Description Job Description: Hub Regional Manager Reports to: Director of Ground Transportation Compensation: Starting at $85,000 annual salary Primary Sites: Albany, Philadelphia, Rochester, with additional support for NYC hub as needed I. Position Overview Trinity Medical Solutions is a 24/7/365 operation providing critical services to the organ donation and transplantation community. The Hub Regional Manager is responsible for leading and supervising ground transportation operations at the regional level. This role combines leadership, operational oversight, and customer service, ensuring safe, compliant, and on-time transportation services. The Hub Regional Manager will oversee drivers, fleet operations, and day-to-day logistics while partnering with Trinity leadership to support growth, performance, and service excellence. II. Key ResponsibilitiesLeadership & Team Management * Lead, supervise, and motivate a team of full-time and part-time drivers within the assigned hub/region * Recruit, hire, onboard, and train new drivers in partnership with HR and operations leadership * Conduct regular performance evaluations, audits, ride-alongs, and customer feedback reviews * Provide coaching, development, and corrective action as needed * Foster a culture of accountability, teamwork, retention, and service excellence Operational Excellence * Oversee daily hub transportation operations to ensure safe and timely service delivery * Ensure compliance with safety regulations, company policies, and SOPs using tools such as Samsara * Manage fleet maintenance schedules and records through Fleetio * Monitor driver statuses, attendance, and timecards for accuracy and compliance * Allocate vehicles and drivers effectively to maximize efficiency and safety * Respond to after-hours issues as part of a 24/7 operation; occasional weekend/evening calls expected * May assist with driving during staffing shortages (not a regular requirement) Customer Service & Quality * Communicate effectively with OPOs, transplant centers, and other stakeholders * Investigate and resolve service issues, escalating when necessary * Assist with onboarding new customers requiring ground transport * Ensure customer-specific procedures are followed and corrective actions are implemented when needed Communication & Collaboration * Actively participate in departmental and operational meetings * Collaborate with dispatch and logistics teams across ground and air operations * Track and report key operational metrics to the Director of Ground Transportation, including P&L, trip volumes, error rates, third-party utilization, and staff retention Additional Responsibilities * Support operations by driving missions when required (e.g., transporting medical teams, organs, specimens, or equipment) * Contribute to training resource development and updates * Participate in continuous improvement initiatives, including reducing reliance on third-party vendors * Represent Trinity's mission, brand, and values in all communications III. QualificationsEducation & Experience * Minimum 3+ years of leadership experience in transportation, logistics, dispatch, or related fields * Prior supervisory and fleet management experience required * Experience in medical, aviation, or organ transplant-related transport preferred Skills & Attributes * Strong leadership and team development skills * Excellent communication, organizational, and problem-solving abilities * Ability to work under pressure with multiple priorities * Proficiency in Microsoft Office (intermediate Excel required) * Familiarity with Samsara, Fleetio, or similar fleet/safety systems preferred * High integrity, flexibility, and a collaborative mindset Requirements * Valid driver's license with clean driving record * Code 3 EVOC experience preferred * Ability to pass drug/alcohol screening and background check * Reliable transportation to/from work * Willingness to travel (25%–50%), including commercial flights and overnight stays * Ability to lift up to 50 lbs. and sit/drive for extended periods * Flexibility to work nights, weekends, holidays, and variable hours as needed * Primarily office-based with required travel to hub locations

Job Description Job Summary: We are seeking a friendly and efficient Front Desk Receptionist/Coordinator to be the face of our virtual clinic. While our patients connect with medical professionals through telehealth technology, you will provide crucial in-person support. You will be responsible for creating a welcoming and organized environment, ensuring a seamless check-out process for patients concluding their televisits. This involves scheduling appointments, scanning all related documents, responding to patient questions, and providing excellent customer service. The ideal candidate will have effective communication and interpersonal skills, excellent attention to detail, and the ability to multitask in a fast-paced environment. Essential Duties and Responsibilities: · Patient Support: • Greet patients warmly and professionally via tele platform., • Assist patients with the check-in process, ensuring they have completed any necessary paperwork and are comfortable with the technology., • Provide technical support and troubleshooting assistance with the telemedicine platform as needed., • Schedule follow-up appointments (televisits or in-person as needed) and confirm future appointments in accordance with departmental guidelines, • Provide patients with clear and concise instructions regarding follow up appointments and necessary referrals and provider's orders., • Smartly schedules diagnostic tests in accordance with appropriate workflow system., • Communicates promptly and clearly all problems, concerns, and issues to the Office Supervisor or Director., • Answer basic patient questions and direct them to appropriate resources or staff members for further assistance., • Maintain patient confidentiality and adhere to HIPAA regulations., • Assist with other front desk tasks as needed, such no shows/missed appointments, late connections, letters., • Maintain a clean and organized reception area., • High school diploma or equivalent required., • Previous experience in a medical office setting required, particularly with patient check-out procedures., • Strong customer service and communication skills, both verbal and written., • Proficient in basic computer skills and electronic health record (EHR) systems., • Comfortable with technology and able to assist patients with basic troubleshooting of tablets or telehealth equipment., • Ability to multitask and work efficiently in a fast-paced environment., • Excellent attention to detail and organizational skills., • Knowledge of medical terminology and billing practices is a plus., • Bilingual Spanish/ English Speaking Job Type: Full-time Pay: From $18 per hour Expected hours: 37.5 - 40 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Monday to Friday

Job DescriptionWe are looking for an experienced Accounts Receivable Specialist to join our team in Paterson, New Jersey. This is a long-term contract position that offers an excellent opportunity to contribute to a dynamic environment within the higher education sector. The role requires a detail-oriented individual who can manage payment processes, oversee customer service operations, and ensure compliance with financial regulations. Responsibilities: • Supervise and guide cashiering and customer service staff to ensure smooth daily operations., • Oversee payment processing activities, including cash reconciliation, timely bank deposits, and monthly reconciliations in coordination with the Accounting Department., • Provide exceptional customer service by resolving disputes and addressing inquiries from students, parents, and staff., • Manage the billing process by coordinating with internal teams and monitoring automated communication systems., • Collaborate with the Director of Financial Aid to ensure accurate and timely application of financial aid to student accounts., • Coordinate the release of account credits in alignment with institutional policies and regulatory requirements., • Ensure accurate data entry and coding to maintain the integrity and security of student account information., • Handle merchant service accounts and ensure compliance with financial policies and procedures., • Perform additional duties as assigned to support the Student Account Office.• Proficiency in accounting software systems and enterprise resource planning (ERP) tools., • Strong experience in accounts receivable and billing functions., • Knowledge of cash handling and reconciliation processes., • Familiarity with CRM systems and financial services platforms., • Ability to work collaboratively in a higher education environment., • Excellent problem-solving and communication skills., • Understanding of state and federal financial aid regulations., • Detail-oriented with a commitment to maintaining data accuracy and security.

Job Description InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success. Job Description: The Administrative Assistant role requires someone who displays exemplary customer service skills, including the ability to handle complex and sensitive calls in a timely, professional, and courteous manner. The successful candidate will perform a variety of administrative duties such as mailing, faxing, printing, and uploading documents. General Duties: Under the direct supervision of the National Director, Intake the Administrative Assistant will be responsible for the following: • Answer all incoming telephone calls within 30 seconds in an efficient manner and transfer to the appropriate party., • Cover reception desk when assigned and as needed: answering phones, greeting, and assisting visitors and patients., • Assist with meeting preparations – reserving conference rooms and escorting guests., • Receive and process incoming mail, signed delivery tickets and other documents as assigned., • Upload documents quickly and accurately to the appropriate computer system., • Light cleaning – Conference Rooms, kitchens, common areas as needed., • Replenish employee kitchens., • Coordinate courier pickups., • Polite and professional communications., • Handle company info with appropriate sensitivity and safeguards to ensure confidentiality and compliance with applicable local, state, and federal laws., • Other duties as assigned. Required Education, Certification, Experience and Skill Requirements: • High School diploma or equivalent. A college degree is preferred., • Minimum of 3 years’ experience in customer service, preferably at a high-volume call center., • Minimum of 3 years’ experience in an administrative capacity., • Detail-oriented with strong interpersonal skills., • Must be able to work in a fast-paced environment., • Ability to prioritize, perform multiple tasks at one time, and have good organizational skills., • Ability to provide excellent/professional customer service, both face to face and on the telephone., • Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities., • Proficiency in Microsoft Office Suite., • Knowledge of CPR+ preferred. Physical Demands: Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care. InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran. Click here to view our Drug Testing Policy

Job Description Job Overview Under the supervision of the Director of Admissions, the Coordinator of Admissions is responsible for managing the planning, scheduling, and coordination of client admissions and discharges for the facility’s Substance Use Disorder (SUD) and Mental Health (MH) treatment programs. The coordinator also serves as an Admissions Counselor, conducting pre-admission screenings, scheduling intake appointments, assessing client appropriateness and eligibility, and completing all required admission documentation. Placement is determined based on Eva’s Village admission and exclusion criteria, as well as the level of care guidelines established by the New Jersey Substance Abuse Monitoring System (NJSAMS). Duties and Responsibilities · Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers. · Manages client pre-admission screenings, intake appointments, admissions into treatment programs, and discharge scheduling. · Possesses an understanding of confidentiality rules and regulations related to 42 C.F.R. Part 2 and HIPAA standards. · Must be able to work independently and complete assignments with minimal supervision. · Good interpersonal and customer service skills required. · Must maintain a professional demeanor and perform duties effectively in stressful/emergency. · Must be able to maintain objectivity and deal diplomatically with all callers to the Admissions Department · Maintains statistical data for the Admissions Department, including information on client referral sources and local, state, and federal funding sources. · Assists as directed in the development and implementation of outreach efforts with public and private programs and social services agencies. · Participates in administrative and clinical staff meetings within the agency. · Maintains effective interdepartmental communications. · Performs other duties, assignments, and responsibilities as deemed necessary and/or identified by their direct supervisor. · Duties as the Admissions Counselor: · Conducts pre-admission telephone screening interviews with all prospective clients and/or identified referral sources seeking admission to Eva’s Village Substance Use Disorder (SUD), Mental Health (MH), and/or Co-Occurring treatment programs. · Evaluates prospective clients during pre-admission telephone screenings for psychological, social, and physiological signs and symptoms of substance use disorders (SUD), Mental Health (MH) disorders, and/or Co-Occurring Disorders. · Determine individuals’ appropriateness and eligibility for program admission and/or referral. · Identifies any coexisting conditions (e.g., medical, psychiatric, or physical) that may require additional professional assessments and/or supportive services. · Adhere to all applicable laws, regulations, and agency policies & procedures governing substance use disorder, mental health, and/or co-occurring treatment services. · Assess prospective clients using the Addiction Severity Index (ASI). · Complete and compile the following screening/assessment tools for the clients Electronic Health Record, as per the New Jersey Substance Abuse Monitoring System (NJSAM) o Level of Care Index (LOCI) o Diagnostic and Statistical Manual of Mental Health Disorders-Text Revision (DSM-5-TR) o Daise o Admission Module o Clinical Authorization. · Provide orientation to the prospective client on the agency's policies, business hours, fee schedules, service provisions, client rights, criteria for admission, treatment, and discharge. · Maintains up-to-date knowledge of current and available community resources. · Manages time effectively and prioritizes work demands appropriately. · Answer incoming phone calls and respond to emails in a timely and professional manner. · Handles client and customer inquiries via phone and email. · Conducts follow-up calls with clients and referral sources as needed. Qualifications & Experience · Bachelor’s degree in counseling, social work, or other human services required. · Master’s degree in counseling, social work, or other human services field preferred. · CADC required, LCADC preferred · 1-5 years’ experience in substance use disorder and/or mental health treatment field · Knowledge of substance use disorder and mental health disorder treatment. · Knowledge of prevention, treatment, and recovery supports services and resources. · Knowledge of the bio-psychosocial model, DSM-5-TR Mental Health Disorders and Diagnosis · Knowledge of the American Society of Addiction Medicine (ASAM) criteria · Understanding confidentiality rules and regulations related to 42 C.F.R. Part 2 and HIPAA. · Ability to speak, read, and write English. · Must be able to work independently and complete assignments with minimal supervision · Good interpersonal and customer service skills required. · Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. · Must be able to maintain objectivity and deal diplomatically with clients and family members.

Job Description GUEST SERVICES TEAM MEMBER - Clary Anderson Ice Arena Sports Facilities Management, LLC LOCATION: Montclair, NJ DEPARTMENT: GUEST SERVICES REPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Clary Anderson Ice Arena is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Montclair, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Clary Anderson Ice Arena is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Greet guests and provide information and wayfinding as needed, • Provide courteous and friendly first-in-class service to all guests, • Register guests and process payments for leagues, camps, clinics, drop-in, etc., • Be knowledgeable about facility programs (format, pricing, meeting dates/times), • Operate multi-line phones, • Record waivers and event information, • Record event scores (tournaments/leagues) and print game sheets daily, • Maintain confidentiality and discretion with guest and team member information, • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager, • Know and enforce the venue policies and procedures, • Able to work with a wide variety of ages from pre-school through adult, • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary, • Excellent communication skills, both verbal and written, • Ability to maintain focus in a high-volume, fast-paced environment, • Must have excellent guest service skills, • Must be detail-oriented and have outstanding organizational skills, • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations, • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members, • Must work well with others, • Must take personal initiative for the betterment of the team and venue, • Must be able to lift 20 pounds waist high, • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend, • Will be required to operate a computer, • Facility has intermittent noise Job Posted by ApplicantPro