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  • Assistant Manager
    Assistant Manager
    hace 14 días
    $66000 anual
    Jornada completa
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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  • Assistant to the Portfolio Director – Property Management Office (NYC)
    Assistant to the Portfolio Director – Property Management Office (NYC)
    hace 30 días
    Jornada completa
    Manhattan, New York

    Job Title: Assistant to the Portfolio Director – Property Management Office (NYC) Location: New York City Job Type: Full-Time (Monday - Friday) Position Overview: We are seeking a proactive and professional Assistant to support the Portfolio Director in our property management office. This role requires a dedicated individual who is bilingual, dependable, and eager to grow within the company. The ideal candidate will be flexible, willing to stay late if necessary, and available for emergencies. The position offers an excellent opportunity to develop a career in property management. Key Responsibilities: • Assist the Portfolio Director with daily operations and administrative tasks, • Communicate professionally with tenants and vendors, • Manage appointment scheduling and coordinate meetings, • Respond promptly to emergencies or urgent requests outside regular hours, • Maintain organized records and documentation, • Support special projects and property-related activities as needed, • Provide exceptional customer service and represent the company professionally Qualifications: • Age between 26-32 years old, • Bilingual in English and [additional language, e.g., Spanish], • Prior experience in property management, administration, or related field preferred, • Excellent communication and interpersonal skills, • Self-starter with the ability to work independently, • Flexible and willing to stay late or adapt to emergency situations, • Professional appearance and demeanor, • Strong organizational skills and attention to detail We Offer: • Competitive salary, • Opportunity for growth and advancement, • Dynamic work environment in NYC If you are a dedicated, professional, and motivated individual ready to support a growing property management team, we encourage you to apply.

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  • Canvass Manager
    Canvass Manager
    hace 1 mes
    $70000–$80000 anual
    Jornada completa
    Gowanus, Brooklyn

    Position: Canvassing Marketing Manager Location: Brooklyn, NY Reports to: Director of Marketing Status: Full-time (some evenings/weekends will be required) About the Position: Brooklyn SolarWorks is seeking a passionate Canvassing Manager to build and lead our door-to-door field marketing program. As the Canvassing Manager, you will lead a door-to-door canvassing program that generates high-quality solar leads by educating homeowners about going solar with Brooklyn SolarWorks. You will recruit, train, and manage a team of canvassers to execute the strategy and represent Brooklyn SolarWorks in neighborhoods across NYC. You’ll own the program end-to-end, including defining the territory strategy, developing tools and marketing materials, selecting software and leading a high-performing field team. This role is ideal for someone who thrives in the field, loves building teams, and believes that face-to-face education is still one of the most powerful ways to earn trust. Responsibilities: • Strategize and and execute an effective field canvassing strategy that generates high qualified solar leads., • Recruit, manage, and coach a team of canvassers in the field., • Create and maintain all canvassing and field marketing materials including training sessions, scripts, printed collateral, and gear., • Manage the field marketing canvassing budget., • Research, recommend, and implement canvassing and lead-tracking software., • Establish clear processes for lead capture, analysis, data accuracy, and follow-ups., • Act as a steward of the brand in the neighborhoods we serve., • Required Qualifications, • 3+ years of canvassing or door-to-door sales experience., • 3+ years of canvassing team management experience., • Clear, confident communicator with an educational sales approach., • Experience with lead tracking software, CRM programs, and Google Suite., • Strong interpersonal and customer service skills., • Able to work outdoors and walk, climb stairs, and stand for long periods of time., • Valid NY Drivers License with a clean record and willingness to drive. Preferred qualifications: • Understanding of consumer psychology, • Bi-lingual (English and Spanish), • Solar or renewable energy experience Benefits/Compensation: • This is a commission-based role with a base pay range of $70,000-$80,000 per year based on experience. The On Target Earnings (OTE) with commission is $80,000- $100,000+ annually., • Benefits: medical (including free option), dental, vision, and life insurance., • 401k Retirement Plan (Traditional and Roth) with 4% tiered match, • Quarterly profit-sharing bonus., • Other benefits include: pre-tax transportation deferral, HSA, FSA, and free EAP., • Paid time off and 11 company holidays. About Brooklyn SolarWorks Founded in 2015, Brooklyn SolarWorks is a solar design and installation firm focused on delivering solar built for NYC homeowners. By designing systems specifically for urban rooftops and navigating the city’s complex permitting and infrastructure, we make solar possible where others can’t. With over 3,000 installations across the five boroughs, our team is helping build a cleaner, more resilient city powered by solar energy. At Brooklyn SolarWorks you’ll find a diverse community of local New Yorkers who work hard and have fun. Our people are resourceful problem solvers full of creative ideas, committed to the team’s success, adaptable to change, and deeply passionate about helping our customers go solar. Brooklyn SolarWorks offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, language, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, family or marital status, protected veteran status, sexual orientation, gender/gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The above job description is not all encompassing. Position functions and qualification requirements may vary depending on business necessity.

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  • Spa Associate (Front Desk)
    Spa Associate (Front Desk)
    hace 2 meses
    $18–$20 por hora
    Jornada parcial
    Carle Place

    Spa Associate (Front Desk), Statera Reporting to the Spa Director, Statera is seeking a Spa Associate. The qualified candidate will facilitate front desk operations and customer service support. This individual will assist the front of house with the spa’s operations and the client experience. About us Statera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services. Services are curated carefully for each client: Facials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more... ESSENTIAL DUTIES AND RESPONSIBILITIES: • Adhere to all operating procedures (set forth by Spa Director), • Maintain cleanliness and overall appearance of spa, • Answer phones/Return missed calls, • Monitor incoming emails/Respond to customers, • Schedule all services and up sell when appropriate, • Provide excellent customer service to all guests entering and leaving, • Knowledgeable of the menu, products, and services available at Statera, • Answer questions about treatments, memberships/packages (when applicable), products and all services, • Direct technical questions to the Spa Director, • Review the day’s schedule of appointments, • Note cancellations for AM and PM to follow up, • Direct guests to complete intake forms or consent forms, • Take care of all payments for services rendered, • Check out guests and book return visit, • Call guests to confirm appointments for the following day, • Support Spa Director with inventory and time sheets if needed, • Perform open/close procedures, • Adhere to dress code set by Statera and maintain personal appearance/ cleanliness, demonstrating optimal health and wellness, • Excellent phone etiquette and communication skills, • Proficient in iOS/Mac, including MS Office Suite (preferred) Passion for beauty, wellness, and skincare is preferred Our staff members will enjoy competitive pay inclusive of a commission structure and exclusive Beauty & Wellness Perks! Come experience Statera and reset your career with us. Serious Inquiries Only! Job Types: Full-time, Part-time Benefits: • Employee discount, • Flexible schedule Shift: • Day shift, • Evening shift, • Morning shift Work Location: In person

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  • Team Member
    Team Member
    hace 2 meses
    Jornada completa
    Long Island City, Queens

    Full Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: Competitive pay to recognize your impact Medical, dental, and vision insurance to keep you healthy and thriving Commuter benefits to make life easier Employee discounts and free NAYA meals — because we believe in enjoying what we serve Growth opportunities at every level — we invest in developing leaders from within More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You’ll Do Food Preparation & Production Prepare daily production items in cooperation with kitchen staff. Ensure food products are prepped correctly, following recipes and Naya’s standards. Follow recipes and portion control standards to maintain consistency and quality. Wash dishes and tools used during food prep. Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance Receive, disinfect, store, and organize deliveries following FIFO and best storage practices. Maintain proper storage temperatures and rotation procedures per DOH regulations. Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule. Keep floors in work areas clean, dry, and free of debris. Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Customer Service Provide timely and courteous service to guests in alignment with Naya’s policies and procedures. Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements. Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction. Ring orders into the POS system accurately and collect payments. Assist customers with making change, as applicable. Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management Maintain a clean, stocked, and organized workstation at the start of each shift. Stock cashier stations with necessary items, including paper goods and ice water. Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread. Turn on displays and play music as part of daily setup. Follow the proper cash handling procedures and rings up items correctly Complete all side work and cleaning tasks to Naya’s standards, including setting up sanitizing pails. Teamwork & Communication Support and assist team members as needed. Communicate issues and ideas to the Chef or Director of Operations. Participate in training and development of new employees to uphold Naya’s service standards. Compliance & Professionalism Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming. Attend company meetings and training sessions as required. Exhibit a friendly, positive, and helpful attitude at all times. Carry out additional duties as assigned by management. Who You Are 1+ year experience as a restaurant team member at similar caliber concept The ability to lift at least 50 pounds on a regular basis. The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day. Excellent communicator in written and verbal formats. Communicates information effectively and efficiently. Completed the Train the Trainer course. Maintain a friendly, helpful and positive attitude always. Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant. Ability to perform essential job functions under pressure, maintain professionalism when working under stress. Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business. Attends mandatory meetings. Adherence to company, state, and county sanitation standards. Strict adherence to posted schedule and clock in/out at times.

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  • Regional Culinary Director
    Regional Culinary Director
    hace 23 horas
    $95000–$105000 anual
    Jornada completa
    SoHo, Manhattan

    Maman - Regional Culinary Director maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an experienced culinary leader who brings energy, respect, and passion into their everyday interactions. you are a mentor and problem solver who effectively develops high-performing teams and fosters a collaborative, four-walls culture in every location. you have extensive experience with multi-unit leadership and maintain operational excellence by upholding the highest standards of quality, consistency, safety and brand integrity. you have strong culinary expertise in french, mediterranean, and american cuisines, and are fluent in both english and spanish. Position Summary The Regional Culinary Director oversees all Back of House operations across maman's Tri-State locations, leading the Culinary Management team and partnering closely with the VP of Operations to ensure alignment between culinary execution and overall business strategy. The Regional Culinary Director drives culinary excellence, operational consistency, financial performance, and team development across the Tri-State region. Through hands-on leadership, strategic oversight, and strong mentorship, the Regional Culinary Director ensures each kitchen operates efficiently and profitably while upholding maman's standards, brand identity, culture and values. Essential Responsibilities Culinary Leadership Standards • Oversee all kitchen operations across multiple locations to ensure consistency, quality, and execution of brand standards, • Maintain rigorous food quality, presentation, and portion control standards, • Train and coach BOH teams to ensure proper execution of all culinary initiatives, • Drive successful menu rollouts and ensure seasonal updates are executed flawlessly, ensuring brand standards are met and portioning and control is consistent across all markets, • Ensure compliance with all health, safety, and sanitation regulations as directed by State and local governments, • Audit ServSafe Food Handler certifications for management at all locations Operational Excellence • Oversee the performance and accountability of each region by reviewing weekly reports, conducting store visits, and holding weekly team meetings as needed • Lead, coach, and inspire Culinary Management team and onsite Kitchen Leaders, • Conduct performance reviews, provide ongoing coaching and foster career development conversations, • Partner with VP of Operations to foster a collaborative, four-walls environment in each location, • Ensure Kitchen Leaders uphold training, service, and culinary standards and drive alignment between store-level operations and company-wide goals Inventory, Cost Control Financial Performance • Enforce best practices for inventory management, ordering procedures, and portion control, • Oversee COGS guidelines and food cost targets to protect and improve margins, • Optimize labor scheduling and productivity across all locations, • Manage regional vendor relationships and purchasing strategies to ensure cost efficiency and product quality, • Utilize various technologies and tools to analyze and strategize financial performance Clear Communication Hands-On Support • Maintain open communication with Kitchen Leaders, Tri-State Regional Managers and the VP of Operations regarding progress, challenges, and opportunities, • Support cross-functional projects and activations, ensuring alignment with brand standards, • Provide insights to leadership regarding staffing needs, market trends, and operational improvements Qualifications \& Skills • 10+ years of progressive culinary leadership experience, including 3+ years in a multi-unit or regional leadership role, • Strong financial acumen with proven ability to manage budgets, labor, and costs effectively, • Proficiency in Google Workspace expected; experience with third-party delivery platforms, MarginEdge, and Harri preferred, • Extensive knowledge of State and local food safety regulations across NY, NJ, and CT, • Excellent leadership, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout the Tri-State area, • Energetic, approachable, adaptable with experience building and leading high-performing teams • Bi-lingual in English and Spanish What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Culinary Directors enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Paid time off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • Attorney
    Attorney
    hace 9 días
    $81029–$138421 anual
    Jornada completa
    Woodbridge, Woodbridge Township

    The New Jersey Turnpike Authority (NJTA) is a state agency responsible for maintaining the New Jersey Turnpike and the Garden State Parkway - two of the busiest toll roads in the United States. The NJTA is dedicated to the safe and efficient movement of people and goods along their toll roads. Every day, the Authority’s highways provide the safest, quickest, and most convenient routes for hundreds of commuters, truckers, and recreational travelers. OUR MISSION: We are committed to constantly improving the safety, technology, and resiliency of our toll roadway systems through sound fiscal policy and maintaining an excellent state of good repair that promotes the connectedness of our customers across the state and region. POSITION: The NJTA is currently seeking applications for a Litigation Attorney position in our Law department located at our Woodbridge, NJ headquarters building. RESPONSIBILITIES: Serve as in-house litigation management counsel for the New Jersey Turnpike Authority (the “Authority”). 1. Assist the Director of Law in provision of legal advice to commissioners, departments and division heads and other Authority personnel on legal questions related to litigation matters. 2. Manage and supervise a broad range of litigation matters including contract disputes, personal injury and tort actions, regulatory and compliance actions, insurance coverage, real estate and property-related litigation and employment-related litigation. 3. Develop litigation strategies in collaboration with the Law Department and outside counsel to protect the interests of the Authority. 4. Oversee outside litigation counsel to ensure cost-effective, efficient and high-quality representation. 5. Review and analyze pleadings, motions, and discovery responses for accuracy and strategic alignment. 6. Advise the Director of Law and the Law Department on potential litigation risks, possible exposure, settlement and resolution options. 7. Monitor the progress of litigation cases, oversee budgets and timelines, and facilitate communication between outside counsel and other Authority departments to ensure prompt and efficient resolution. 8. Ensure compliance with applicable laws, regulations and internal policies throughout litigation processes. 9. Prepare updates, status reports, and recommendations for the Director of Law and other Law Department team members regarding litigation status and risk management. 10. Represent the Authority in litigation as assigned by the Director of Law. 11. Prepare legal documents as required, including position papers on litigation matters. 12. As assigned by the Director of Law, provide legal services in conjunction and coordination with Authority retained outside counsel and other retained law firms and oversee and track litigations as directed. This is not intended to be an exhaustive list of all responsibilities, duties, skills, or requirements for the job. Management reserves the right to require that other or different tasks be performed as assigned. MINIMUM QUALIFICATIONS: 1. Juris Doctorate from an accredited law school. 2. Licensed to practice law and in good standing in the State of New Jersey. 3. Minimum of seven (7) years of business or commercial litigation experience, including significant supervisory or management responsibilities. 4. Strong knowledge of New Jersey civil procedure, discovery, evidence and trial preparation. 5. Excellent organizational, analytical, negotiation and communication skills. 6. Must be proficient in LexisNexis, Adobe Acrobat, Microsoft Office 365, and State and Federal e-filing systems; experience with case management software platforms (i.e., Legal Files) is highly preferred. 7. Ability to manage multiple cases and priorities in a fast-paced office environment. 8. Prior in-house experience or experience managing outside counsel is highly preferred. 9. Must possess a valid New Jersey driver’s license. BENEFITS & PAY: This position will be located at the headquarters building, located in Woodbridge, NJ. Toll-free commutation is available for employee travel to and from work on the NJ Turnpike and Garden State Parkway. This position is represented by AFSCME Local 3914. Members will receive an annual increment (PIP) to their base salary per the guidelines of the CBA. All Local 3914 NJTA full time employees are also entitled to participate in the following benefits per the guidelines of the collective bargaining agreement: Medical, dental, vision, and prescription insurance on first day of employment; Enrollment in the NJ Public Employee Retirement System (PERS) if eligible; PERS Life Insurance and PERS Supplemental Life Insurance; Group Life Insurance; Worker’s Compensation Insurance; 457(b) Deferred Compensation plan; Time off including holidays, vacation, sick, personal, leaves of absence, and other pre-approved days after applicable waiting periods. This position is eligible for flex time hours upon meeting the requirements outlined in the Authority’s policy and at the Authority’s ultimate discretion. Additionally, this position is eligible for telework upon meeting the requirements outlined in the Authority’s policy, such as performance expectations and applicable waiting periods, and at the Authority’s ultimate discretion. Flex time and Telework is not guaranteed. Prospective public employees should be aware that the New Jersey First Act requires employees of all public authorities to reside in the State of New Jersey unless otherwise exempted under the law. The NJTA is an equal opportunity employer.

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  • Regional Beverage Trainer & Technical Liaison
    Regional Beverage Trainer & Technical Liaison
    hace 23 horas
    $75000 anual
    Jornada completa
    SoHo, Manhattan

    Maman - Regional Beverage Trainer \& Technical Liaison maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an extremely organized and detail-oriented beverage professional who has extensive experience in nyc cafe culture. you are passionate about food and beverage trends and take pride in your craft, sharing your expertise through training and mentorship. you are a natural problem solver who enjoys meeting new people in the field and building dynamic teams with flawless beverage execution. Position Summary The Regional Beverage Trainer Technical Liaison plays a key role in supporting the operational excellence of maman's 29+ NYC locations. This position combines hands-on training, technical troubleshooting, inventory coordination, and operational support for the beverage program. Working out of the Greenpoint Coffee Lab, maman HQ and in store, this role partners with the Beverage Director and Beverage Team to train baristas and new hires, coordinate equipment maintenance, manage beverage-related inventory and supplies, and support new store openings. The ideal candidate is highly organized, technically capable, and passionate about coffee and café culture, with the ability to communicate effectively across teams and respond quickly to operational needs in the field. Essential Responsibilities Training \& Education • Plan, schedule, and lead NYC-based barista training sessions at the Greenpoint Coffee Lab for multiple role levels, including new baristas, assistant managers, store managers, and regional directors - tailored specifically for each position, • Work with the Beverage Team to develop and maintain a training scheduling system, including follow-ups and progress reports for store managers and regional directors, • Assist in the creation of training materials, including internal training videos and documentation for new menus, beverage launches, and operational standards, • Support seasonal menu launches and new beverage program rollouts across NYC locations New Store Openings • Assist the Beverage Director and New Store Opening (NSO) team with NYC-based store launches • Schedule, prepare and distribute NSO kits, packaging and dispatching of items to new locations in advance of openings, • Work on site for the pre-opening week and into the first 1-2 weeks of the opening to oversee the barista team on site, • Follow up as needed to ensure maman standards are upheld Technical Support \& Equipment Coordination • Serve as the first technical responder for beverage equipment issues - know when to handle in house and when to escalate to coffee service partners for technical support • Troubleshoot issues with store team via electronic communication or through in-person visits as needed, • Maintain communication between store teams, technicians, and the Beverage Team regarding equipment issues and solutions, • Assist Beverage Team with supplying NYC stores with any new tools or technology needed to achieve a new seasonal menu or new beverage product launch, • Manage stock of beverage-related small wares and replacement parts, coordinating the dispatch of supplies to NYC stores through drivers at least twice per week based on store requests, • Oversee NYC-wide water filtration purchasing and management across 29+ store locations, • Maintain sufficient inventory of all filter variations and related supplies for dispatch Administration \& Communication • Track and log ongoing store equipment or operational issues identified through Preventative Maintenance reports, overseeing scheduling of maintenance visits and communicating effectively with in store leaders and Beverage Team • Conduct audits of all store weekly recap emails to address and schedule any maintenance or repairs needed, • Keep clear, timely communication with the Beverage Director, Beverage Team and store teams, • Perform basic bookkeeping for beverage department purchases, maintaining organized records related to purchasing, training, maintenance, and store support, • Remain flexible and available to assist with duties related to cafe operations or the beverage department as needed, • Be available for occasional weekend calls related to emergencies or store opening requirements Qualifications \& Skills • 3--5 years of cafe or specialty coffee experience preferred, • High-level barista skills and strong understanding of beverage standards and execution, • Experience with coffee equipment including basic familiarity with La Marzocco espresso machines and Fetco brewers, • NYC Food Handlers Certification, • Excellent time management, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout NYC region, working out of several locations weekly, • Energetic, approachable, adaptable with experience building and training high-performing teams • Ability to lift up to 50 lbs and stand for extended periods, • Be prepared to share your latte art or any other relevant materials or certifications with the team! What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Beverage Trainers enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Two weeks Paid Time Off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • Franchise Manager
    Franchise Manager
    hace 1 mes
    $80000–$100000 anual
    Jornada completa
    Brooklyn, New York

    We are VentZ, a growing home services franchise seeking a Franchise Manager to oversee and support existing franchisees across multiple territories. This role is responsible for day-to-day operational management, ensuring marketing execution, managing job flow, and driving consistency and performance across the system. This is a hands-on, execution-focused role — ideal for someone who understands home services, lead flow, and franchise operations. Key Responsibilities Franchise Operations Act as the primary point of contact for franchisees Support franchise owners with daily operational needs Ensure adherence to franchise systems, processes, and brand standards Identify operational issues and proactively resolve them Marketing Management Oversee inbound and outbound marketing efforts (digital + local) Coordinate lead generation campaigns (Google, Facebook, local outreach) Monitor lead quality, response time, and conversion rates Work with franchisees to optimize local marketing performance Job Flow & Scheduling Manage and optimize job flow across territories Ensure leads are followed up promptly and scheduled efficiently Support franchisees with workload balancing and capacity planning Troubleshoot bottlenecks that impact revenue or customer satisfaction Performance & Reporting Track KPIs including leads, booked jobs, close rates, and revenue Provide regular performance updates to ownership Identify top-performing territories and replicate best practices Franchisee Support & Growth Onboard and train new franchisees on systems and tools Coach franchisees on operational and marketing best practices Help franchisees grow revenue while maintaining service quality Ideal Candidate Profile 5+ years experience in home services, franchise operations, or multi-location businesses Strong understanding of lead management, scheduling, and job flow Experience with inbound/outbound marketing (Google Ads, Facebook, local marketing) Highly organized, proactive, and comfortable managing multiple territories Excellent communication skills (phone, email, video) Comfortable working remotely and independently Bonus (Not Required): Franchise management experience CRM or job management software experience (ServiceTitan, Jobber, Housecall Pro, etc.) Experience supporting owner-operators Compensation Base Salary: $85,000 - $100,000 Performance Bonus: Opportunity to purchase a financed or heavily discounted VentZ franchise territory. Growth Opportunity: Potential to grow into Director of Franchise Operations role or ownership.

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