44 Best customer service director Jobs in Newark, NJ (April 2025)

EXPERIENCE: One year full-time working experience with the management of addictions in a licensed substance use disorder facility. Supervisory Skills managing medical staff. Ability to comprehend and demonstrate medical and nursing knowledge competencies. Computer literacy of elemental computer operations. Internet, email, word processing, graphics and spreadsheets and databases. Computer proficiency in MS Office, and electronic health records. Knowledgeable and / or interpret CARF accreditation standards. Interpret current rules, regulations, and policies to make decisions based upon them. Principles and practices of drug abuse screening, education, treatment, intervention and referral and aftercare programs services. SPECIAL CLIENT-RELATED QUALIFICATIONS: Capable of working effectively in a self-directed role, able to multi-task and problem-solve. Each job responsibility and competency measurement include the following requirements: the ability to coordinate work of others, able to manage and coordinate multiple tasks while dealing with clients, able to appropriately manage clients’ behaviors and motivate them to follow treatment protocols and schedules. Ability to work independently and under supervision, Ability to communicate effectively with all clients from adult age to geriatric, co-workers, individually and in group setting. Telephone etiquette. ESSENTIAL DUTIES: Oversee the daily activities of the medical / nursing department and its staff. Plan, organize, and supervise the day-to-day activities of the Medical Services Department in a safe and effective manner in accordance with agency policy and procedures and NJ State Regulations for Inpatient, Residential Treatment Facilities. Supervise licensed and non-licensed staff to promote efficient delivery of healthcare services. Support the Medical Director in meeting the medical and psychiatric needs of the consumer related to a variety of acute and chronic healthcare problems according to NJ State Board of Nursing licensure guidelines. Delivers nursing care to the consumer in accordance to Evidence Based Practice (EBP). Manage pharmaceuticals and psychotropic medication as well as office stock and medical supplies in an efficient and cost-effective manner. Provide staff and clients with education on pertinent health related issues, healthy lifestyle change and education related to chronic illness and the medical and psychiatric complications of addiction. Promote a safe and effective work environment for the members of the healthcare team. Collaborate with members of the interdisciplinary treatment team to promote effective treatment and discharge planning. Evaluate policy and procedure and collaborate with administration and department head to develop and initiate program activities towards accreditation and quality improvement. Collaborate with the Medical Director and Administration to create, review and update policy and procedures. Provide department leadership through excellent communication, both within the department, between administration and all levels of the treatment team. Promotes staff education and training while maintaining records on staff health, wellness and vaccination status and assessing for barriers to education. Coordinate and delegate appropriate responsibilities to the medical department’s staffing team according to licensure guidelines. Provide timely information on issues related to the management of the Medical Services Department and communicate to the Department Head within a reasonable time period. Provide support and supervision of nursing staff and maintain appropriate documentation in staff charts. Provide necessary documentation in accordance with NJ State Regulations concerning medical and psychiatric care of the client. Assist physician in administering and provide prescribed medications including psychiatric medication. Coordinate Interns and Volunteer staffing responsibilities and supervision. Interview and select nursing candidates as needed. Serve on committees whenever appropriate. Facilitate and coordinate departmental activities related to policies, workload requirements, staff scheduling and evaluations. Manage department personnel issues adhering to policy and procedures and provide documented incident reports whenever necessary, report personnel problems to Medical Director and Human Resource department within a reasonable time period. Conduct annual and periodic staff performance evaluations and provide recommendations and education for improvement on particular staff deficiencies. Initiate participation in program wide in-services, and committees for program enhancement and promote staff participation in training and educational opportunities. as well as professional development. Promote excellence in the Medical Department’s delivery of healthcare. Establish and maintain networking relationships with other service providers in order to provide integrated treatment effective medical case management. Maintain relationships with administrative authorities and other supportive agencies. Participate in Quality Assurance Activities and develop safety plans and policies to be utilized in the event of emergency or disaster. Participate in self-study and self-evaluation process of the medical department. Display empathy and positive regard for others in written, verbal and non-verbal communications. Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. Maintain proficiency in nursing standards and evidence-based treatment, documentation and pharmacology as needed, approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility. Dress appropriately for a workplace with frequent customer service interaction; promote professional work ethic, demeanor and attire in department’s licensed and certified staff. Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.

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