Customer service team lead jobs in Rockville Centre, New York - Page 3Crear alertas

Job DescriptionInsomnia Cookies is super hyped to open our first Long Island store later this year and we are actively interviewing Shift Leader candidates this week for our soon to open store located at 730 Fulton Avenue, Uniondale, NY 11550 As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Check out some of our content vids to learn more!Who We Are!Insomnia Cookies TimelineCore Values SOME OUR SWEET SHIFT LEADER PERKS & PAY:• Pay rate: $16.50 - $17.50/hr.• Flexible part-time work schedules• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)• Paid vacation and sick time off• Interactive training & mentorship• Pet insurance for your furry loved ones• Job stability with a rapidly growing and reputable company• Achievable growth/promotion opportunities• You get to work in a fun, exciting team environment• Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team• Support and work alongside the Cookie Crew• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices• Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE:• At least 1 year of working experience in a customer service focused role• Point of Sales systems experience• Outstanding communication, time management, and people skills• Outgoing/friendly/patient• Detail focused and results-oriented• Ability to lead-by-example and motivate others• Ability to lift up to 40 lbs.• Legally eligible to work in the United States• Must be 18 years or older to be employedAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Job Description Job Description & Responsibilities The Team Leader plays a crucial role in managing the operations of a Gregorys location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The General Assistant Store Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours. This role will oversee and manage the following: * People Development * Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions * Ensure teams are upholding our high standards, leading by example and educating each member of the team * Identify and work with high potential baristas that can be developed into our next great leaders * Operational Standards * Ensure all existing and new operational standards are being executed as prescribed * Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held * Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time * Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal * Ensure stores are kept immaculately clean, organized, and well merchandised at all times * Service Standards * Work side by side with teams to lead by example in 5-star service * Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed * Proactively manage customer concerns/issues and coach teams on how to do the same * Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store * Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business * Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews * Facilities & Maintenance * Proactively clean, service, and maintain all equipment and fixtures in your stores * Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished * Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business * HR Management * Ensure you and your team are compliant with employee labor laws * Ensure changes to labor laws are thoroughly communicated with your teams * Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns * When necessary, work with your SL/Multi-Unit to deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience * Financial Performance * Closely manage each of your store’s controllable profit areas: sales, labor, and COGS * Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store * Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions * Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate * Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits * Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets * Ensure monthly inventory counts are completed and submitted accurately Additional Expectations * This is a hands-on role and a General Assistant Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success * There is no set schedule for this role. A General Assistant Store Leader is expected to be flexible in their stores based on the needs of the business and the development of their people. This includes schedules of early mornings, nights, weekends, and holidays. * Regular communication with your SL/Multi-Unit is expected to keep him/her aware of the state of your businesses and the proactive solutions you are providing * Actively embody our company values and live them every day. * Attend company events and proactively encourage team members to attend as wellGregorys Coffee is a family-run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. We use eVerify to confirm U.S. Employment eligibility.

Customer Support Lead/h2pWelcome to Neo Group, a trailblazing company at the forefront of the tech industry! Were on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead to join our dynamic team. If youre passionate about customer service, fluent in English, and ready to

Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly an

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Retail and/or customer service experience preferred. We are here for all Team Members and all customers to create, innovate and be better together.

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Oversee the customer service team and daily operations. You will enhance your care

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Oversee the customer service team and daily operations. We help customers with the

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Educate customers on the Voice of Customer (VOC) survey. We are here for all Team Members and all customers to create, innovate and be better together.

As a Customer Service Representative - State Farm Agent Team Member with James Piscitelli - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Team members who help us reach our goals are rewarded not just thro

Complete all necessary arrangements for accommodating passengers such as prepare Customer Service, Agent, Lead, Retail, Customer. Provide efficient, friendly service to all of our customers.

Previous customer service or administrative experience preferred. We're hiring a Customer Service Representative who is eager to learn the insurance business from the ground up. Customer Service Representative - Jumpstart Your Career in Insurance.

As a Customer Service Representative - State Farm Agent Team Member with Arthur Huth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help pe

Use a customer-focused, needs-based review process to educate customers about insurance options. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Provide prompt, accurate, and friendly customer service.

As a Customer Service Representative - State Farm Agent Team Member with Jackie Zupo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our team works hard to reach our goals together as a team and have fun w

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance. Pro

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Retail and/or customer service experience preferred. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.

As a Customer Service Representative - State Farm Agent Team Member with Anthony Sposito - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our team works hard to reach our goals together as a team and have f

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance. As

One year of customer service experience preferred. Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join

As a Customer Service Representative - State Farm Agent Team Member with Anthony Sposito - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our team works hard to reach our goals together as a team and have f

As a Customer Service Representative - State Farm Agent Team Member with James Piscitelli - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, co

As a Customer Service Representative - State Farm Agent Team Member with Kevin Dignam - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordina

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and

As a Customer Service Representative with the Robert Elbogen State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency tea

Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:.

Job Description Job Description Benefits: * Bonus based on performance * Competitive salary * Flexible schedule * Opportunity for advancement * Paid time off * Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Sonny Sahni - State Far

Salary plus commission/bonus * Paid time off (vacation and personal/sick days) * Valuable experience * Growth potential/Opportunity for advancement within my agency Requirements * Excellent communication skills - written, verbal and listening * Self-motivated * Detail oriented * Proactive in probl

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Job Description Job Description Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Far