Customer Service Representative I (Bilingual Chinese)
hace 26 días
El Monte
Job DescriptionDescriptionAstrana Health is looking for a Customer Service Representative to join our fast and growing dynamic team. *Must be fluent in Mandarin AND Cantonese (speaking only is ok) Our Values: • Put Patients First, • Empower Entrepreneurial Provider and Care Teams, • Operate with Integrity & Excellence, • Be Innovative, • Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals, • Collect Elicit information from members/providers including the problem or concerns and provide general status information, • Verify authorization, claims, eligibility, and status only, • All calls carefully documented into Company’s customer service module & NMM Queue system, • Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned, • Member outreach communications via mail or telephone, • Assist Member appointment with providers, • Resolve walk-in member concerns, • Able to provide quality service to the customers, • Able to communicate effectively with customers in a professional and respectful manner, • Maintain strictest confidentiality at all times, • Specialist termination notifications sent to members, • Urgent Medicare Authorization Approval – Notification to Medicare members, • Transportation arrangement for Medicare & Medi-Cal members, • Must be fluent in Mandarin AND Cantonese (speaking only is ok), • High School Diploma or GED, • Experience using Microsoft applications such as Word, Excel and Outlook, • Experience working in customer service, • One year related experience and/or training; or equivalent combination of education and experienceYou're a great for this role if:, • The total pay range for this role is $20 - $25 per hour. This salary range represents our national target range for this role., • This position will typically work Monday - Friday from 8:30am to 5:00pm PST.