66 Best customer service work from home Jobs in North Tonawanda, New York (January 2026)

LPN - Wellness Nurse-MC

1 month ago

East Amherst

Job Description POSITION DESCRIPTION Job Title: Wellness Nurse Supervisor: Health Services Director FLSA Status: Hourly, non-exempt Date Approved: September 2025 OVERALL JOB PURPOSE The overall purpose of the Wellness Nurse position is to provide Person-Centered Care consistent with accepted standards and expectations of Sunshine Retirement Living and state regulations. The Wellness Nurse's responsibilities include, but are not limited to, monitoring resident health status, providing physical care, and early diagnosis and intervention of resident changes in health status. Wellness Nurses must communicate politely and effectively with family, primary physicians, and perform all administrative charting or other services as required by regulations and company policy. In assisted living and memory care, the Wellness Nurse ensures care practices that promote safety, dignity, and engagement for residents with cognitive impairment, while serving as a clinical resource and role model for caregiving staff. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS • A current, valid LPN or RN license is required, • Education and/or experience in long-term care, acute care, or geriatric nursing preferred, • Supervisory experience preferred, • Ability to read, write, and speak the English language and to verbally communicate with different levels of staff, families, and any outside customers in a professional and polite manner, • No disqualifying criminal or care offenses as defined by regulatory guidelines, • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, • Ability to work under time constraints and meet deadlines, • Maintain a positive and respectful approach with coworkers. Ability to work in a team setting and be a team player, • Ability to write nursing/patient progress notes and nursing procedures, • Ability to effectively present information and respond to questions from department heads and customers (patients, family members, physicians, etc.) in a polite and professional manner, • Knowledge of dementia care practices or willingness to complete memory care training, • Satisfactorily pass Sunshine’s and state-regulated criminal record clearance, health screening and, • TB clearance (if applicable)ESSENTIAL JOB DUTIES AND RESPONSIBILITIES, • Values and upholds the Sunshine Retirement Living Principles and Values, including compassion, responsiveness, teamwork, courtesy, and personalized care, • Dedicated to delivering a high level of customer service, • Provides resident care in accordance with accepted standards of practice and within the scope of the LPN or RN license, • Routinely observes and reports on residents’ conditions/changes and then documents in, • accordance with community policies and as required by regulations, • Administers medication/treatment as prescribed within the LPN or RN scope of practice, • Receives, transcribes, and executes physician orders, • Implements and evaluates resident’s plan of care, • Identifies and secures equipment and supplies. Notifies supervisor when supplies are needed, • Ensures appropriate and timely response to resident and/or family concerns, • Responsible for the safety of residents under your supervision, • Informs appropriate staff about the condition of residents and expectations/needs for the shift assigned at the beginning of each shift and receives report from coworkers throughout and at the end of each shift regarding resident conditions, • Directs Caregivers to assure care is provided per standards of practice and per community policies and regulations, • Rounds with Caregiver before end of shift to assure the unit is in proper order, • Provides guidance and coaching to care staff in managing residents with memory loss, including behavioral interventions, redirection, and validation techniques, • Ensures proper documentation of care, medications, incidents, and changes in condition using electronic health records, • Performs other duties as assignedOTHER JOB DUTIES AND RESPONSIBILITIES, • Adhere to the Resident Rights and promote safety, dignity, and respect among all residents, • Ensure the safety of residents through appropriate behavioral interventions, • Promotes employee relations, facilitates communication and problem solving, • Ensures that community staff follow facility policies and procedures, • Coaches, mentors, and counsels resident care staff as needed and keeps Health Services Director/Coordinator informed of any concerns, • Ensures appropriate and timely response to customer service concerns, • Demonstrates knowledge of resident care and its impact on residents and families, • Assists resident care staff in performing duties as needed, • Assists with immediate incident reporting and analysis of incidents and corrective action, when appropriate, • Maintains confidentiality of community and resident information, • Attend community meetings and in-service training as required, • Know the emergency plan, fire evacuation routes, extinguishers, and other facility safety features, • Cart and chart audits as scheduled, • Clinical Evaluation Skills, • Create monthly resident lists for Home Health, Hospice, and Oxygen, • Ability to work with 911 and attend to emergency calls, • Ability to work/run a medication cart, • Report to work on time as scheduled and consistently demonstrate dependability and punctuality. Consistent and regular attendance is required, • Accept assigned duties in a cooperative manner, • Complete all other duties assigned by the Health Services Director and/or Executive Director, • Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable), • This position has supervisory responsibilities of the care staff, • Perform all work assigned for the agreed-upon salary, accepting no additional payment or non- perishable gifts from residents, vendors, Community Management, or others, • Meet the assigned work requirements of the job. Regular attendance is required, • Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude, • Represent the Community in a professional, courteous, and friendly manner, • Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor, • Participate in family communication and care plan meetings as directed by Health Services Director or Health Services Coordinator, • Adhere to and follow company policies, procedures, and standards PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X The Community reserves the right to revise the duties set forth in this job description at its discretion.

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