IHSS Customer Service Rep
7 days ago
Pasadena
Job Description IHSS Customer Service Specialist Location: Pasadena, CA (In-Office) Pay Rate: $27–$28 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Contract: 6-month contract Position Overview We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs. Key Responsibilities • Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs., • Coordinate and dispatch backup homecare providers to ensure continuity of care., • Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs., • Connect callers with appropriate community resources and social services., • Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations., • Maintain accurate case documentation and protect confidential client information. Qualifications • Bilingual Spanish/English (required), • Call center experience preferred, • Experience with IHSS, personal assistance services, homecare, or social services Required, • Bachelor’s degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar), • Strong interpersonal, organizational, and problem-solving skills, • Ability to work effectively in a fast-paced, in-office environment Apply today and help drive the mission. Send your resume to Or call Daisy at 562-471-7322 Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more. Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.