Customer Service Representative
14 days ago
Denver
Job Description•Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system -Responsible for managing assigning accounts -Answers customer calls/emails, customer requests -Order entry processing, tracking, expediting orders and returns -Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders -Prepare shipment documentation and other regulatory paperwork required for international shipping -Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers -Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers -LP/Ecommerce program, process orders, and coordinate with distributors on shipments -Serve as liaison and provide support to Ice-O-Matic Regional Managers -Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry -Ability to provide current freight quotes -Provide customers with tracking information upon request with urgency -Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up -Standard working hours 7:00 am – 4:00 pm, subject to change -Professional communication with customer service and internal stakeholders -Provide quotes to customers only if an existing program is established -Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue -Run margin, when applicable and other duties as assignedCall Center Customer Service, Superior Customer Service, TRICARE, Windows PC, Customer Service