Back Up Care - Customer Service Representative
2 days ago
Arvada
Job DescriptionBack Up Care – Customer Service Representative On‑Site | Broomfield, CO We’re hiring Customer Service Representatives to support working parents when their childcare plans fall through unexpectedly. This is a fast‑paced, inbound call center role where you’ll help identify short‑term care solutions so parents can continue their workday. What You’ll Do • Take inbound calls from employees needing urgent childcare support, • Gather details and problem‑solve appropriate care options, • Make outbound calls to internal teams or care providers as needed, • Document calls accurately in a CRM system, • On‑site, 5 days/week, • 40 hours per week, • Shifts may start as early as 5 AM or end as late as 8–10 PM, • High school diploma or equivalent, • 1+ year of customer service experience (call center, retail, hospitality, etc.), • Strong communication and typing skills, • Comfortable multitasking and using multiple systems, • Coachable, reliable, and empatheticWhy This Role?, • High‑impact work helping families in real‑time, • Strong training and coaching support Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.