Automotive BDC Representative (Call Center Agent)
22 days ago
Gainesville
Job DescriptionLocation: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore Job Description:We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.Daily Responsibilities: • Make a minimum of 100 outbound calls per day to service prospects, • Respond to all internet leads, inquiries, and follow-ups via phone, text, and email, • Confirm and schedule appointments, ensuring maximum show rates, • Maintain accurate notes and updates in the CRM (DriveCentric), • Work closely with the sales team and managers to pass along qualified opportunities, • Follow dealership scripts and guidelines to ensure brand consistency, • Meet or exceed daily, weekly, and monthly performance goals, • Participate in daily team meetings and performance reviewsRequirements:, • Prior experience in a high-volume call center or BDC is preferred, • Strong communication skills and phone etiquette, • Ability to thrive in a fast-paced, goal-driven environment, • Basic computer and CRM navigation skills, • Reliable attendance is non-negotiable, • Available to work full-time, including some evenings and weekendsCompensation & Perks:, • Competitive hourly rate or salary, • Bonus & commission structure based on appointment shows and sales, • Paid training, • Health, dental, and vision benefits available, • Opportunity for growth within a high-performing dealership group, • Two shift options available. Open 8am-5pm or Closing 9am-6pm, • Opener preferredApply Today:Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!