Customer Service jobs in Cedar Rapids, IowaCreate job alerts

Summary SmartphonesPLUS is a fast-growing leader in the electronics trade-in and reuse industry, operating one of the most trusted and widely used online trade-in platforms in the country. We make it simple for individuals and businesses to turn in their used smartphones, tablets, laptops, and other tech for into cash while reducing e-waste. Our mission is to power the circular economy by extending the life of devices and promoting a more sustainable future. Every device we resell helps keep harmful materials out of landfills and puts technology back into the hands of those who need it. Rooted in the core values of integrity, exceptional service, and fair pricing, SmartphonesPLUS is committed to delivering a seamless, eco-friendly experience that prioritizes transparency and customer trust. Since day one, we've been focused on making a meaningful impact, not just in the way people recycle their tech, but in how we redefine the value of used electronics. Job Description The Customer Service and Sales Manager is responsible for leading and overseeing all aspects of customer service and sales operations. The primary responsibility is to increase customer retention, drive new sales, respond to customer inquiries, escalations, issues, and refund requests while ensuring prompt and professional support through ecommerce marketplace messaging, email, chat, and phone calls. This role also focuses on developing and implementing efficient service/sales processes, automations, maintaining high customer satisfaction, customer outreach, and supporting order accuracy and fulfillment. In addition to day-to-day customer interaction, the Customer Service and Sales Manager will set service level standards, define and monitor performance metrics, address customer feedback and product/service trends, and ensure the team is equipped, empowered, and held accountable. You will lead and manage a team of 4-8 staff. This role works closely with sales leadership to align customer service and sales strategies with broader business objectives and support new business development. Duties and Responsibilities • Lead by example with a positive, proactive attitude that supports company direction while championing team needs., • Demonstrate self-awareness and a flexible leadership style that inspires team members with diverse skills and personalities., • Manage customer support operations including recruiting, hiring, onboarding, training, coaching, and performance reviews., • Monitor and promote progress toward company, departmental, and individual goals by assigning action items and holding team members accountable., • Strategically assign workloads based on team strengths and division needs to maximize efficiency and effectiveness., • Plan, organize, and lead regular team meetings to drive alignment and communication., • Partner cross-functionally with departments like sales, operations, and fulfillment to enhance quality and improve end-to-end processes., • Oversee the development, documentation, and training of Standard Operating Procedures (SOPs) and support resources., • Use data and team feedback to evaluate support performance and recommend improvements to increase efficiency and customer satisfaction., • Solve problems with creativity, critical thinking, and timely execution., • Review support workflows, workloads, and systems to recommend improvements, reduce costs, and improve turnaround times., • Respond to pre-sale inquiries and ensure accurate, timely responses to product questions that drive conversions., • Identify opportunities to upsell or cross-sell based on customer needs and order history., • Develop scripts, workflows, and training for handling sales-related conversations within support channels., • Track and report on sales generated through customer support interactions., • Collaborate with marketing and sales teams to implement promotions and offers that improve conversion rates., • Support company-wide initiatives and carry out other duties as assigned. Required Skills and Abilities • Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience)., • Available to work Monday - Friday 8:00 am - 4:30 pm CST., • Strong written and verbal communication skills with a professional and empathetic demeanor., • Proven ability to train, coach, motivate, and empower a customer support team., • Ability to handle sensitive or confidential situations with discretion., • Highly organized and self-motivated, with excellent time management skills., • Strong analytical and judgment skills with a solutions-oriented mindset., • Comfortable working cross-functionally with various teams and departments., • Demonstrated adaptability and ability to learn and implement new tools and processes., • Proficient in Google Workspace (Docs, Sheets, etc.) and experienced in CRM/ticketing systems (e.g., ZohoDesk, Salesforce, Zendesk)., • Strong data entry, reporting, and analytical skills to track and assess team performance and KPIs., • Familiarity with sales funnels, ecommerce sales metrics, and conversion tracking., • Ability to balance customer satisfaction and revenue growth by identifying win-win solutions. What We’re Looking For • 3+ years of experience leading customer support or service teams, with a proven track record of success., • Exceptional leadership and communication skills, able to guide both technical and non-technical teams., • Expertise in developing process-driven support systems and optimizing resource allocation., • Familiarity with customer satisfaction metrics, service-level agreements (SLAs), and team performance tracking., • Strong problem-solving skills with the ability to thrive in a fast-paced, ever-changing environment., • Ability to set up helpdesk applications, create automations, use macros, and update SOPs., • Sales acumen with the ability to identify and close customer sales opportunities., • Experience managing or contributing to ecommerce sales pipelines through support interactions.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving cu

Up to $86K per year + Benefits - As a Customer Service Specialist at Sungrow, you will: Support the Sungrow Service team with quotes and order execution; Manage incoming customer inquiries and resolve issues promptly and professionally; Maintain accurate and detailed records of customer interactions

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Customer Service / Remote] - Residents of IA / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

Customer Service / Remote] - Anywhere in U.Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate

Customer Support / Remote] - Anywhere in U.K per year / Medical, dental & vision / 401k matching / PTO - As a Customer Service Associate at American Fidelity, you will: Provide exceptional customer service to clients by answering inquiries, resolving issues, and providing information about company p

Customer Service / Remote] - Anywhere in U.Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and profe

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Customer Service / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Call Center Rep at you will: Handle a high volume of inbound and outbound calls in a professional and timely manner; Maintain a positive and empathetic attitude towards customers; Listen actively to custome

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 11:30p-7:30a CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, a

Job Description ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position. RESPONSIBILITIES: • Answer customer inquiries and provide policy information, • Assist clients with policy changes and updates, • Process insurance claims and follow up with clients, • Maintain accurate records of customer interactions QUALIFICATIONS: • Property and Casualty license (required), • Life and Health license (must be able to obtain), • Strong communication and interpersonal skills, • Detail-oriented and able to multitask, • Previous customer service experience preferred BENEFITS: • Competitive Salary, • Bonus based on performance, • Paid Time Off (personal/sick days and vacation), • Parental Leave, • Health Insurance, • Dental Insurance, • 401(k) with Employer Matching, • Opportunity for advancement If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Job Description Job Title: Customer Service (Bilingual – English/Spanish) Location: Cedar Rapids, IA Job Type: Full-Time Salary: Competitive base + performance bonuses Join a Winning Team with Doug Valentine – State Farm Agency Are you a bilingual professional who thrives on delivering outstanding customer service? Doug Valentine – State Farm Agent is looking for a bilingual Customer Service Representative (English/Spanish) to help us serve and support our growing customer base in Cedar Rapids, IA. If you're detail-oriented, people-focused, and fluent in both English and Spanish, this is a great opportunity to grow your career and make a real impact. This is an in-office position. What You'll Do * Respond to customer inquiries with professionalism and empathy * Assist policyholders with policy changes, billing, and coverage updates * Process and follow up on insurance claims * Maintain accurate records of all customer interactions * Collaborate with the team to ensure excellent service and support What We're Looking For * Must have or be willing to obtain Property and Casualty license * Must have or be willing to obtain Life and Health license * Fluent in both English and Spanish * Strong communication and customer service skills * Detail-oriented and able to multitask * Previous customer service or insurance experience preferred * Must be able to commute to our Cedar Rapids, IA office What We Offer * Competitive base salary, based on experience * Performance-based bonuses * Paid Time Off (vacation, personal, and sick days) * Parental leave * Health and dental insurance * 401(k) with employer matching * Advancement and career development opportunities Why Join Us? At Doug Valentine – State Farm Agency, we are passionate about helping people manage the risks of everyday life and recover from the unexpected. We are a supportive, high-performing team that values professionalism, service, and community. If you're looking for a place to grow, make a difference, and be part of something meaningful, we’d love to hear from you. Ready to Apply? If you're motivated to succeed and meet the qualifications, apply now with your resume. Qualified applicants will be contacted regarding next steps. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with troubleshooting and resolving issues related

Customer Service / Remote] - Anywhere in U.Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer inte

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, and di

Competitive pay / Flexible schedule - As a Customer Service Coordinator at Honeydew, you will: Serve as the primary point of contact for patients, providing guidance, support, and information about their care plans; Answer patient inquiries related to appointments, medical services, and treatment op

Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 3p-11:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment; Respond to i

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Customer Service / Remote] - Anywhere in U.Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and custome

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and bi

Planet Fitness - JobID: 100-168023030 [Guest Service / Front Desk] As a Customer Service Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk related activities; Facilitate needed updates to members a

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accurately; Maintain customer records and update

Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via ph

Call Center / Remote] - Anywhere in U.Up to $25 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Solutions iT, you will: Answer all incoming calls within three rings and create, triage, and troubleshoot client issues; Provide exceptional phone support to minimize time

Walgreens - JobID: 86745056544 [Retail Sales / Team Member] As a Customer Service Associate at Walgreens, you'll: Model and deliver a distinctive and delightful customer experience; Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout ser

Call Center / Remote] - Anywhere in U.Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Trou

Customer Service / Remote] - Anywhere in U.Competitive pay & bonuses - As a Reservations Agent you'll: Handle incoming reservation inquiries via telephone, email, and online platforms; Assist guests in selecting accommodations based on their preferences and needs; Process reservations and payment de

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / 100% employer paid medical & dental / PTO / 401K / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, an

Up to $65K per year / Extremely flexible hours - As a Customer Service Agent you'll: Book air and ground transportation for clients; Research and locate the best pricing and options for clients based on their needs; Book hotel reservations for clients in their desired location; Plan and promote acco

CSR / Remote] - Work from Anywhere in U.

Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.

Dollar Tree - 3657 1st Ave Se [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the s

Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process.CXMs manage all activities required to ensure a safe opening and closing process.T

Family Dollar - 901 1st Ave Sw [Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep th

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Competitive pay / Medical, dental & vision / 401k / PTO - As a Call Center Rep at Inizio Engage, you will: Answer incoming calls and respond to customer inquiries with professionalism and empathy; Accurately enter and update customer information in the database; Troubleshoot and resolve customer iss

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to en