Customer Service Representative
10 days ago
Tonawanda
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace. Responsibilities: • Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers., • Assist customers with placing orders and ensure accurate entry into the system., • Guide customers through product installation processes and address technical questions., • Respond to and resolve e-ticket inquiries in a timely and efficient manner., • Collaborate with team members to deliver exceptional customer service and meet departmental goals., • Maintain detailed and organized records of customer interactions and transactions., • Utilize Microsoft Office tools to manage documentation and communication effectively., • Stay informed about company products and services to provide accurate information to customers., • Identify opportunities to improve customer satisfaction and escalate complex issues when necessary., • Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment., • Proven experience in customer service, preferably within a call center or high-volume environment., • Strong proficiency in Microsoft Office tools, including Word, Excel, and Outlook., • Excellent verbal and written communication skills, with a focus on clarity and professionalism., • Ability to handle 60-85 calls per day while maintaining high-quality service., • Detail-oriented with strong organizational skills to manage multiple tasks effectively., • Ability to work in a casual, on-site environment and adhere to company standards., • Bilingual skills in Spanish are a plus and may result in additional compensation., • Flexibility to work overtime and adapt to varying schedules, including weekends.