Online Travel Consultant
hace 12 días
Buffalo
Job Description This is a remote position. We are seeking a detail-oriented and highly organized Online Travel Consultant to join our fully remote team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. In this role you will be responsible for coordinating travel itineraries, managing bookings, and providing exceptional customer service to clients. Responsibilities: * Travel Planning: Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities. * Booking Management: Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations. * Communication: Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners. * Problem Resolution: Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients. * Training: Attend live and online training programs to earn travel industry certifications in order to gain knowledge and expertise in booking travel for clients * Documentation: Manage all travel-related documentation, including tickets, confirmations, and visas. Ensure that clients receive all the necessary information before their journey. * Travel Trends and Updates: Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience. * Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients. * Customer Service: Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process. Requirements * Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with clients * Ability to prioritize and multitask * Good at problem solving * Able to work independently * Goal oriented * Positive and professional demeanor * Time management and organization skills * Self-starter, positive mind-set, self-motivated * Excellent written and verbal communication skills * Business and entrepreneurial mindset * Prefers performance based compensation * Must have computer and/or smartphone * Must be 18 years or older Benefits * Fully remote - work from anywhere you choose * Flexible work schedule - Make your own hours and schedule, full-time or part-time * No experience required - unlimited training provided * Access to earned travel industry certifications * Access to online and live travel industry training * One-on-One and team coaching * No sales quota * Lucrative compensation model * Travel discounts * Performance based earning with uncapped income potential * Access to regular incentives, trips, prizes * Great company culture * Access to bonuses