Account Manager
17 days ago
Grand Prairie
Job DescriptionWe are looking for a dedicated Account Manager to join our team in Grand Prairie, Texas, on a Contract-to-Permanent basis. In this role, you will act as a key liaison between clients and internal teams, ensuring exceptional service delivery and fostering long-term relationships. Your ability to manage accounts, coordinate inventory, and support client invoicing will play a vital role in driving customer satisfaction and operational success. Responsibilities: • Handle daily communication with assigned client accounts, ensuring prompt issue resolution and maintaining high levels of satisfaction., • Collaborate with internal teams to coordinate service delivery and address client concerns effectively., • Monitor account activities to identify recurring needs, service gaps, and areas for process improvement., • Maintain detailed and accurate records of client interactions and account status updates within company systems., • Track and report on account performance metrics, including response times, service quality, and fulfillment status., • Identify upselling and cross-selling opportunities to enhance client relationships and support organizational growth., • Manage a portfolio of client accounts, meeting revenue targets and delivering exceptional service., • Oversee client onboarding processes to ensure seamless integration and positive initial experiences., • Escalate critical issues to appropriate leadership when necessary to mitigate risks to client satisfaction or retention., • Develop and refine account management procedures to improve service consistency and operational efficiency.• Proven experience in account management, preferably in a B2B setting., • Strong skills in inside sales and building long-term relationships with clients., • Ability to handle inbound inquiries and provide exceptional customer service., • Proficiency in tracking and analyzing account performance metrics., • Excellent communication and organizational skills to manage multiple priorities effectively., • Familiarity with inventory coordination and client invoicing processes., • Demonstrated ability to identify upselling opportunities and drive account growth., • Capacity to adapt to evolving client needs and company processes.