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Customer support manager jobs in Valley Stream, New YorkCreate job alerts

  • Cannabis Dispensary Sales Lead
    Cannabis Dispensary Sales Lead
    7 days ago
    $20–$21 hourly
    Full-time
    Howard Beach, Queens

    The Sales Lead serves as the primary point of contact during each shift, overseeing daily dispensary operations, supervising Sales Associates, and ensuring the sales floor, front-of-house, and customer experience run smoothly and compliantly. They bridge the gap between frontline Associates and Management, fostering a productive, compliant, and positive work environment. Department: Sales Reports To: Assistant Manager, Manager Key Responsibilities Team Leadership • Supervise and guide sales associates, ensuring they perform their duties effectively and maintain high standards of customer service, • Provide on-the-job training and support to new and existing employees, • Address and resolve any employee conflicts or issues that arise during shifts, • Coach team members on product knowledge (including education on terpenes, cannabinoid profiles, product categories, and consumption methods), responsible sales practices, and industry-specific compliance requirements (e.g., age verification, transaction limits, restricted product handling)., • Foster a culture of education, safety, compliance, and regulatory adherence consistent with OCM and state cannabis laws. Operational Oversight • Monitor daily store operations, ensuring Sales Associates responsibilities are completed accurately and timely, • Oversee opening and closing procedures to ensure the dispensary is ready for business, secure after hours, and compliant with cannabis security regulations., • Manage store cleanliness and organization, ensuring a professional and inviting environment, • Ensure all cannabis products are stored, displayed, and handled in accordance with local/state regulations (ex. secure storage, age verification signage, etc.), • Verify daily reconciliation of sales and cash handling aligns with METRC or applicable seed-to-sale tracking systems Customer Relations • Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction, • Ensure customer feedback (product issues, service issues, trends) is collected and communicated to management for continuous improvement., • Maintain an active, knowledgeable presence on the sales floor to assist customers with product selection, dosing guidance, terpene/flavor preferences, and consumption methods., • Provide accurate education to customers on cannabis products including strains, effects, dosing, consumption methods, and legal limitations, • Ensure all ID checks are conducted per legal requirements and enforce age restrictions strictly Sales Goals • Assist in setting and achieving sales targets by motivating the team and implementing effective sales strategies, • Analyze sales data and provide insights to management for strategic decision-making, • Encourage compliant upselling and cross-selling techniques (e.g., accessories, complementary product formats) while maintaining customer-centered recommendations and regulatory alignment., • Identify and promote high-margin or trending products while ensuring that suggestions align with customer needs and regulatory guidelines Inventory Control • Assist with inventory management tasks, including stock counts, ordering, and receiving shipments, • Ensure all cannabis products are labeled, packaged, and displayed according to OCM rules and company standards (e.g., THC warnings, batch labels, tamper-evident packaging)., • Report any inventory discrepancies or issues to the Assistant Manager promptly, • Ensure all cannabis inventory is tracked in real time using METRC, • Support compliance during audits by ensuring accurate and up-to-date inventory logs Compliance and Reporting • Ensure all operations comply with cannabis regulations, OCM guidelines, and company SOPs., • Maintain accurate records of sales, inventory, and employee performance, • Prepare and submit shift reports to the Assistant Manager, highlighting key metrics such as sales totals, category performance, incidents, and compliance notes., • Stay current with state/local cannabis regulations and update the team as policies change, • Immediately report any suspected diversion, theft, or compliance violations, • Maintain confidentiality of patient or customer information per HIPAA or applicable privacy laws, if applicable Requirements • Minimum 21 years old, • High school diploma or equivalent, • 1–2 years of retail or customer service experience (cannabis experience is a plus but not required), • Flexible availability, including evenings, weekends, and holidays, • Ability to stand for extended periods and lift up to 50 pounds, • Comfortable using technology, including POS systems, digital menus, and other tools, • Willingness to undergo background checks and comply with all cannabis regulations, • Manual dexterity for handling cannabis products and equipment, • Comfortable working in an environment where cannabis aromas and scents are consistently present What We’re Looking For • Ownership Mentality: You take pride in your work, follow through on tasks, and proactively identify areas for improvement, • Mission-Driven: You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone, • Customer Focused: You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed, • Collaborative: You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals, • Adaptable: You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset Why Work Here? • Supportive Leadership: We believe in coaching and empowering our team to grow and succeed, • Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise, • Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose, • Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers, • Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers. We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you’re ready to be a part of that mission, we’d like to hear from you.

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  • Receptionist / Administrator
    Receptionist / Administrator
    28 days ago
    $16–$21 hourly
    Part-time
    Manhasset

    Position: Dance Studio Receptionist About Starry Ballroom Starry Ballroom is a premier dance studio in Manhasset, NY, dedicated to providing exceptional dance instruction and a welcoming environment for our clients. We offer a variety of private and group classes, and we host special events and parties. We are looking for a highly organized and detail-oriented individual to join our team and help ensure the smooth daily operations of our studio. Position Summary The Studio Operations & Administrative Assistant is a dynamic, hands-on role responsible for the day-to-day business operations of the studio. This position requires a proactive individual who can manage a variety of tasks, including opening and closing the studio, handling administrative duties, and ensuring our space is clean and inviting for all clients and instructors. The ability to work in English and Mandarin Chinese is a key requirement for this role Key Responsibilities/Daily Studio Operations: • Arrive early to open the studio, adjusting temperature, turning on lights, and setting up all necessary equipment (projector, sound system)., • Prepare the studio space for clients and instructors, including arranging refreshments and ensuring all areas are clean and well-maintained., • Manage end-of-day tasks, including cleaning common areas and bathrooms, turning off all electronics, and securely locking the studio., • Serve as the primary point of contact for clients and instructors, • Coordinate class schedules using Wechat, iMessage, and OpenPhone, confirming availability and updating the studio calendar on iCalendar and Wix., • Accurately track and document client class sessions, payments (cash, check, and card), and parking lot rentals using Excel and the Wix platform, • Manage client subscriptions and resolve any discrepancies in class counts, • Assist with the setup and cleanup of studio parties and events, including arranging food and beverages., • Create promotional graphics for events using Canva and manage communications with clients and instructors regarding attendance., • Proven experience in an administrative, operations, or customer service role, • Strong organizational skills and exceptional attention to detail, • Proficiency with Microsoft Excel and a willingness to learn new platforms (e.g., Wix, iCalendar, Wechat), • Excellent communication and interpersonal skills, • Ability to work independently and manage multiple tasks effectively

    Immediate start!
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  • Barista
    Barista
    30 days ago
    $17 hourly
    Part-time
    Kew Gardens, Queens

    Job Overview Join our vibrant French bakery team as a Barista and become the heart of our customer experience! In this energetic role, you'll craft delicious coffee beverages, serve food with enthusiasm, and create a welcoming environment for every guest. Your passion for coffee, pastry and exceptional customer service will help us build lasting relationships and ensure each visitor leaves with a smile. This paid position offers an exciting opportunity to develop your skills in a dynamic friendly, motivated team. Responsibilities • Prepare and serve a variety of coffee drinks, teas and specialty beverages., • Serve different kinds of pastries and sandwich., • Operate POS systems for order processing, payments, and cash handling., • Maintain cleanliness and food safety standards in all areas of the café, adhering to food handling regulations., • Provide outstanding customer service by greeting guests warmly, taking accurate orders, and addressing inquiries promptly., • Manage time effectively during busy periods to ensure quick service without sacrificing quality., • Assist with inventory management by restocking supplies and monitoring product freshness., • Support team members in maintaining a clean, organized workspace that promotes safety and efficiency., • Previous barista experience or background in coffee service is highly preferred., • Strong customer service skills with a positive attitude and excellent communication abilities., • Familiarity with POS systems is a plus., • Knowledge of food safety practices and proper food handling procedures., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Basic math skills for cash handling, cashiering, and retail math calculations., • Demonstrated time management skills to prioritize tasks during busy hours., • Experience in food preparation or food service roles within cafés or the food industry is advantageous., • Join us to be part of an energetic team dedicated to delivering memorable French experience.

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  • Barista
    Barista
    1 month ago
    $16.5–$17.5 hourly
    Full-time
    Bayside, Queens

    Full-Time Baristas & Dessert Team Members for shifts: · 8:00 AM – 4:00 PM · 12:00 PM – 9:00 PM Monday – Sunday— Join Our Growing Café Team! We are an independent café looking for a full-time barista who is passionate about coffee, desserts, and building something special. We're seeking someone who is reliable, detail-oriented, and excited to grow with us. Job Responsibilities: • Prepare coffee , matcha and variety drinks, • Assist in making desserts and light food prep, • Maintain and manage inventory, restocking supplies as needed, • Ensure the café is clean, tidy, and well-organized at all times, • Provide friendly, efficient customer service, • Work efficiently under pressure during busy hours, • Support daily operations and contribute to a positive team environment Requirements: • Previous barista or café experience preferred (training available for the right person), • Interest or experience in baking or dessert preparation, • Strong attention to detail and ability to stay organized, • Comfortable multitasking and working in a fast-paced environment, • Responsible, punctual, and able to work independently or in a team, • Ability to multitask and perform well in a fast-paced environment, • Motivated team members who want to grow and develop their skills, • Must be able to work weekends and holidays, • Speaking Chinese is a plus (not required) What We Offer: • Free lunch, • Opportunity to grow into a leadership role, • Employee discounts on drinks and food, • Friendly, supportive team and a chance to grow with the café, • Hands-on experience in both coffee and kitchen operations

    Immediate start!
    No experience
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  • Administrative Assistant
    Administrative Assistant
    1 month ago
    $50000–$65000 yearly
    Full-time
    Garden City

    MMS Distribution is a fast-growing leader in the distribution of alternative products to convenience stores and tobacconists nationwide. We pride ourselves on innovation, service, and aggressive growth in a rapidly evolving retail market. Position Overview We are seeking a detail-oriented, highly organized Administrative Assistant to join our team. This role is critical in supporting our sales force and ensuring smooth daily operations. The ideal candidate will thrive in a fast-paced environment, handle multiple responsibilities with ease, and play a key part in the continued success of our sales team. Key Responsibilities • Manage accounts receivable, including invoicing customers and tracking payments., • Coordinate travel arrangements for the sales force, including flights, hotels, and itineraries., • Provide administrative support to the sales team for day-to-day activities., • Assist with preparing sales reports, presentations, and customer documentation., • Maintain organized records of invoices, expenses, and travel logistics., • Serve as a communication point between sales staff, management, and customers. Qualifications • Previous administrative or accounts receivable experience preferred., • Strong organizational and multitasking skills., • Proficiency in Microsoft Office (Excel, Word, Outlook) and basic accounting software., • Excellent written and verbal communication skills., • Ability to work independently and as part of a team., • Detail-oriented with a strong sense of accountability. What We Offer • Competitive salary and benefits package., • Opportunity to grow within a rapidly expanding company., • Dynamic, team-oriented work environment., • A chance to directly contribute to the growth and success of MMS Distribution

    Immediate start!
    No experience
    Easy apply
  • Laundry Assistant
    Laundry Assistant
    1 month ago
    Full-time
    Jamaica, Queens

    Location: Queens Village, NY Position: Part-time / Full-time available Start: Immediately We are a busy, well-established laundromat in Queens Village looking for a reliable and friendly attendant to join our team. Responsibilities: Role 1: Wash-and-Fold Attendant Sort, wash, dry, and fold customer laundry (training provided) Follow proper laundry care instructions (colors, delicates, special items) Package and label completed orders neatly Assist customers with washer and dryer questions Keep folding tables and counters clean and organized Perform light store cleaning (sweeping, mopping small areas, taking out trash) Clean lint traps regularly Report any machine issues or customer concerns Maintain a friendly and welcoming environment Role 2: Porter (Store Cleaning & Maintenance Support) Maintain cleanliness of the entire laundromat throughout the shift Sweep and mop floors regularly Clean bathroom (if applicable) and refill supplies Wipe down machines, carts, folding areas, and customer seating Empty trash bins and replace liners Clean lint traps on dryers and remove lint buildup around machines Organize carts, baskets, and supplies to keep the store looking neat Assist with basic maintenance tasks (tightening screws, checking leaks, etc.) Notify management promptly of any repairs or safety hazards Ensure the store remains safe, clean, and presentable for customers Requirements: Must be dependable and on time Friendly attitude and good customer service Able to stand and move throughout the shift Previous laundromat or customer-service experience is a plus

    No experience
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  • Supervisor
    Supervisor
    1 month ago
    $20–$22 hourly
    Full-time
    Bayside, Queens

    Location: Bayside NY Company: NY Elite Enterprises 2 inc Type: Full time About Us: NY Elite Enterprises 2 inc is a fully licensed cannabis dispensary dedicated to providing high-quality products and an exceptional customer experience. We’re seeking a reliable and motivated Supervisor with proven dispensary leadership experience to help oversee daily operations and support our growing team. Responsibilities: Assist in managing daily dispensary operations Supervise, train, and motivate team members to maintain top-tier customer service Ensure full compliance with all state and local cannabis regulations Manage cash handling, Support employee performance, and workflow management. Promote a professional, positive, and compliant work environment Requirements: Must have prior supervisor/management experience in a legal cannabis dispensary/retail sales exp Minimum 1+ year experience as a Sales Supervisor or similar leadership role Strong communication, leadership, and organizational skills Must be 21+ with valid ID Flexible and available to work weekends and evenings Bilingual (English/Spanish) is a plus Strong knowledge of cannabis products, compliance, and Dutchie POS systems Schedule & Pay: Full-time position with weekend availability required Competitive pay based on experience We offer vacation pay and other incentive EEO: We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age , disability. Employment Type: Full-time Pay: $20–$22 per hour

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  • Barber
    Barber
    2 months ago
    $27.68–$32.86 hourly
    Full-time
    Queens, New York

    Are you a skilled and passionate licensed barber looking to grow your career in a vibrant, high-traffic area? We’re a busy unisex hair studio in Jamaica, Queens seeking a talented barber to join our friendly, professional team. What We Offer: Steady walk-in clientele Clean, modern, and professional work environment Flexible schedule (full-time or part-time) Great team vibe and supportive management Competitive commission or booth rental options ✅ Requirements: Valid NY State Barber License Experience with all hair types (men’s cuts, fades, shaves, beard grooming) Punctual, professional, and customer-service oriented Able to work well with a diverse clientele Job Overview: We are seeking a skilled Barber to join our team. The ideal candidate should be passionate about hair styling, have excellent communication skills, and be knowledgeable in cosmetology. Responsibilities: • Provide barbering services including haircuts, beard trims, and shaves, • Communicate effectively with clients to understand their needs and preferences, • Utilize salon software, such as BOOKSY, for scheduling appointments and managing client information, • Upsell services and products to clients Experience: • Proven experience as a Barber with a strong portfolio of work, • Proficiency in various hair styling techniques and trends, • Knowledge of cosmetology principles and practices, • Familiarity with salon software like BOOKSY is a plus, • Ability to communicate effectively and build rapport with clients, • Experience with eyelash extensions, hair extensions, and retail math is advantageous Join our team as a Barber to showcase your talent, enhance your skills, and provide exceptional grooming services to our valued clients. Job Types: Full-time, Part-time Pay: $27.68 - $32.86 per hour Benefits: Employee discount Flexible schedule Free parking Work Location: In person

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