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Customer support manager jobs in Newark, New JerseyCreate job alerts

  • Roast'd Coffee - Montclair
    Barista
    Barista
    5 days ago
    Full-time
    Montclair

    Overview: Roast’d Coffee is on a mission to craft more than just great coffee—we’re here to build community, one cup at a time. We’re looking for an enthusiastic and service-driven Barista to join our team and help bring our vision to life. As a Barista at Roast’d, you’ll be the face of our shop, delivering quality beverages and warm hospitality while maintaining the high standards our customers expect. What You'll Do: • Prepare and serve a wide range of espresso drinks, pour overs, teas, and coffee-based beverages according to Roast’d recipes and quality standards., • Maintain expert knowledge of our menu, beans, and brewing techniques to guide customers through their coffee experience., • Operate the point-of-sale (POS) system efficiently, handling transactions and maintaining accuracy with cash and card sales., • Uphold the cleanliness and organization of the bar, café floor, equipment, and customer areas throughout your shift., • Deliver friendly, attentive service by greeting customers, taking orders, and answering any questions about our products., • Support team members during peak periods to ensure smooth operations and timely service., • Restock inventory and supplies as needed and notify management of low stock or equipment issues., • A passion for coffee and a curiosity to keep learning., • Prior barista or food service experience is a plus, but not required—we’re happy to train the right person., • Strong communication skills and a natural ability to make people feel welcome., • Ability to stay organized, multitask, and maintain a positive attitude in a fast-paced environment., • Reliability, punctuality, and a strong sense of responsibility as a team player.

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  • Encore Business Group inc
    Customer Service Manager
    Customer Service Manager
    7 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Mezcal Kitchen JC
    Bar Manager / Supervisor
    Bar Manager / Supervisor
    8 days ago
    $15–$20 hourly
    Full-time
    Journal Square, Jersey City

    Join our team of passionate hospitality professionals! We’re looking for a dedicated Store Manager to lead our front-of-house team and uphold the highest standards of service, cleanliness, and professionalism. This is a hands-on role for someone who leads by example and thrives in a fast-paced, team-oriented environment. Bilingual English/Spanish speaker. What You’ll Do: Leadership & Standards • Be the example — maintain professionalism, positive energy, and a polished appearance (hair neat, non-slip shoes required, no sandals)., • Keep the location spotless, including bathrooms and guest areas., • Motivate the team to complete their daily responsibilities and uphold company standards., • Be available during peak hours (Thursday–Saturday)., • Oversee all cashiers, servers, and drivers — scheduling, performance, and attendance., • Review staff clock-ins/outs and coordinate with the Assistant Manager on driver hours and tip tracking., • Interview, hire, and train new staff members., • Ensure every team member signs and submits the employee handbook to Paola or Cris., • Train new team members in service, cashier operations, and delivery procedures., • Maintain consistent drink and food quality from the team., • Lead a warm, welcoming environment where every guest feels valued., • Ensure staff greet guests, promote specials, and thank customers as they leave., • Handle customer complaints, refunds, and system issues., • Manage refunds on Clover, Uber Eats, Grubhub, and DoorDash, and notify Paola if website refunds are needed., • Coordinate catering orders — all catering requests go through you., • Keep menus and modifiers up to date on Clover and Otter., • Conduct inventory on the first Wednesday of every month (beer, alcohol, soda, supplies)., • Submit weekly reports on staff performance, service flow, and delivery capacity., • Manage supply orders (soda, take-out, cleaning)., • Troubleshoot POS, printer, or system issues as they arise., • 2+ years of experience in restaurant or hospitality management., • Strong leadership and communication skills., • Solid understanding of POS systems (Clover, Toast, or similar)., • Ability to manage multiple priorities during peak times., • Hands-on attitude — willing to train, support, and work alongside the team., • Full-time position., • Competitive salary based on experience., • Weekly pay and room for growth within a fast-growing hospitality group.

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  • Bonpoint
    Sales Associate/Key Holder Children Luxury Clothing
    Sales Associate/Key Holder Children Luxury Clothing
    10 days ago
    Full-time
    Manhattan, New York

    We are seeking an enthusiastic and fashion-forward Sales Associate/Key Holder to join our luxury children’s clothing boutique. The ideal candidate will provide exceptional customer service, maintain a high standard of store presentation, and support daily operations, including opening and closing the store. Responsibilities: Provide outstanding customer service and build long-term relationships with clients Assist customers in selecting luxury children’s clothing and accessories that fit their style and needs Maintain in-depth knowledge of products, current trends, and brand standards Process sales transactions accurately and efficiently using the POS system Ensure merchandise is properly displayed, organized, and replenished Maintain a clean, welcoming, and visually appealing store environment Open and close the store, including handling cash, securing inventory, and ensuring store readiness Assist with inventory management, stock counts, and receiving new merchandise Uphold brand image and deliver an elevated shopping experience consistent with luxury retail standards Preferred to have atleast 1 year experience in clientelling for the key holder and sales associate.

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  • Sunspel
    Key Holder
    Key Holder
    11 days ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Sunspel, the iconic British heritage brand, is seeking a Part-Time Key Holder for our Soho store. Responsibilities: Open and close the store securely. Deliver exceptional customer service and drive sales. Assist with stock management and visual merchandising. Support the team and act as a leader in the absence of management. Requirements:

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  • Elmora Motor Sports llc
    Bdc management
    Bdc management
    11 days ago
    $50000–$150000 yearly
    Full-time
    Elizabeth

    We are seeking a motivated and dynamic Business Development Center Representative to join our team. This role is essential in driving our sales initiatives and enhancing customer engagement through effective communication and relationship-building strategies. The ideal candidate will possess strong sales skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Responsibilities Engage with potential customers through outbound calls and follow-up communications to generate leads and drive sales. Utilize CRM software to manage the sales pipeline effectively and track customer interactions. Conduct negotiations with clients to close deals, ensuring a high level of customer satisfaction throughout the process. Support high-end sales initiatives by upselling products and services tailored to customer needs. Collaborate with the sales team to develop strategies for improving sales performance and achieving targets. Maintain accurate inventory control and management to ensure product availability aligns with customer demand. Provide exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships. Conduct public speaking engagements or presentations as needed to promote products or services. Assist in marketing efforts by contributing ideas for campaigns that enhance brand visibility and attract new customers. Requirements Proven experience in outside sales, B2B sales, or retail sales with a strong understanding of the sales process. Excellent negotiation skills with a track record of closing deals successfully. Familiarity with CRM software for managing customer relationships and tracking sales activities. Bilingual or multilingual capabilities are highly desirable for engaging diverse clientele. Strong organizational skills with the ability to manage multiple tasks efficiently. Effective communication skills, both verbal and written, with an emphasis on phone etiquette during outbound calls. Experience in automobile sales or dealership environments is a plus. Knowledge of retail math and inventory management principles is beneficial. A proactive approach to cold calling and lead generation activities. Ability to work collaboratively within a team while also being self-motivated. Join us as we strive for excellence in business development while fostering an environment that encourages growth, innovation, and success. Job Type: Full-time Ability to Commute: Plainfield, NJ 07063 (Required) Ability to Relocate: Elizabeth NJ: Relocate before starting work (Required) Work Location: In person

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  • Cars Time
    Secretary Bilingual
    Secretary Bilingual
    13 days ago
    Full-time
    Linden

    Secretary/Clerk at Cars Time Used Car Dealership Position Type: Full-Time Job Summary: Cars Time Used Car Dealership is looking for a detail-oriented and organized Secretary to support our team with administrative tasks and ensure smooth daily operations. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment. As the first point of contact for customers, the Secretary will play a key role in creating a welcoming atmosphere at the dealership. Key Responsibilities: *Must have working experience at a Used Car Dealership. * Greet customers and answer incoming calls, providing information or directing inquiries to the appropriate person. * Schedule appointments for sales, service, and test drives, and maintain an organized calendar. * Manage paperwork for vehicle sales, financing, and registration, ensuring all documents are accurate and complete. * Maintain customer records and update the CRM database. * Handle general office tasks such as filing, scanning, and copying. * Prepare and distribute invoices, receipts, and sales contracts as needed. * Order office supplies and maintain an organized workspace. * Assist the sales team with administrative tasks, such as preparing reports and following up with customers. * Provide basic information to customers about vehicle availability and pricing, or connect them with a salesperson. * Support dealership events and promotional activities as needed. Qualifications: * Bilingual English and Spanish * Proven experience in a receptionist, administrative, or customer service role. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems. * Strong organizational and multitasking abilities. * Excellent verbal and written communication skills. * Friendly and professional demeanor. * Ability to work independently and as part of a team. * Experience in the automotive industry is a plus, but not required. Benefits: * Competitive salary * Paid Training * Long term opportunity * Opportunities for career growth and development * A positive and supportive work environment Job Type: Full-time Pay: $18.00 - $20.00 per hour Ability to Commute: * Linden, NJ 07036 (Required) Ability to Relocate: * Linden, NJ 07036: Relocate before starting work (Required) Work Location: In person

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  • Costanza & Providence Real Estate Agency Inc
    Real Estate Agent
    Real Estate Agent
    25 days ago
    $50000–$150000 yearly
    Full-time
    Constable Hook, Bayonne

    Pay: $50,000.00 - $150,000.00 per year Job description: Job Summary We are seeking a motivated and dynamic Real Estate Agent to join our team! We’re looking for someone dedicated to helping others find the right home or property. We specialize in everything from residential and commercial rentals, residential and commercial sales, to vacant lots, investment properties, and development leasing. Our team of agents doesn’t just specialize in one area, they have experience and knowledge across all types of transactions. As a Real Estate Agent, you will be responsible for guiding clients through the buying, selling, and leasing processes while providing outstanding customer service and support. This role requires excellent communication and organizational skills, along with a true passion for helping clients achieve their real estate goals. About Us Costanza Realtors has been a pillar in Bayonne real estate for over 40 years. Since 1985, we’ve built our reputation not just on sales, but on community, trust, and unmatched local expertise. Our broker, Ben Costanza, knows nearly every block in Bayonne- from the waterfront to Constable Hook and beyond. We know the city. We know the county. We have strong community ties. We built this business by being part of the neighborhoods we serve. As Costanza Realtors, we’re more than a brokerage. We’re a team committed to helping people find homes, helping agents build careers, and strengthening the fabric of Bayonne and its surrounding communities. Responsibilities Assist clients in buying, selling, and renting properties by providing expert advice and guidance throughout the process Provide clients with Comparative Market Analyses (CMAs) Develop marketing strategies to promote listings effectively, using both traditional and social media platforms Negotiate contracts on behalf of clients to ensure favorable terms and conditions Maintain accurate records of transactions, client interactions, and property listings Build and maintain strong relationships with clients, colleagues, and industry professionals Requirements Completion of the 75-hour real estate course Strong negotiation skills Excellent communication skills, both verbal and written Bilingual or multilingual abilities are a plus Familiarity with real estate laws and regulations Strong marketing skills to promote properties effectively Exceptional organizational skills to manage multiple listings and client relationships Previous experience in real estate administration is a plus, but not required What We Offer You Mentorship and training from proven leaders with experience in all types of real estate transactions Deep local knowledge as our broker has worked in nearly every neighborhood in Bayonne Access to strong community relationships, trusted networks, and a long-standing reputation A supportive team culture that values professionalism, integrity, communication, and heart Help with leads, marketing, and admin support so you can focus on building relationships and closing deals Who We’re Looking For New or relatively new real estate agents who are hungry to learn and grow. People who care about community, and want to make a positive impact in clients’ lives, not just close deals. Individuals who are driven, honest, responsive, and eager to develop solid local expertise. Good communicators who enjoy working in a team but are also self‑motivated. How to Apply If you believe in doing work that matters, if you want to grow in a place that values local connections and professional integrity, we’d love to hear from you. Please send your resume and a short note about what drives you, what you hope to achieve in real estate, and why Bayonne is your home too (or could be). Job Types: Full-time, Part-time, Contract Benefits: Flexible schedule License reimbursement On-the-job training Opportunities for advancement Professional development assistance Referral program Work from home Work Location: Hybrid remote in Bayonne, NJ 07002

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  • H&N Lux Salon
    Nail Technician
    Nail Technician
    1 month ago
    $15–$18 hourly
    Full-time
    The Heights, Jersey City

    Hair and nail studio in Jersey City is expanding our service offerings and seeking talented licensed nail technicians who are passionate about their craft and ready to grow in a modern, cozy, and supportive environment. This is an ideal setup for experienced techs or ambitious professionals looking for flexibility and autonomy. Choose table/booth rental or work on commission (up to 60%). Marketing support is available to help you build or grow your clientele. Responsibilities: Perform high-quality manicures, pedicures, gel, acrylic, and nail art services Maintain cleanliness and sanitation of your workspace Uphold excellent customer service standards Promote your work through social media and in-studio visibility (with our support) Manage bookings and payments (if renting) Be part of a collaborative and empowering salon culture Requirements: Nail Specialty License (preferred not required) Clean, detail-oriented, and friendly Full-time availability preferred Job Types: Full-time, Part-time, Contract Pay: $15.00 - $18.00 per hour Expected hours: 40 per week Benefits: • Employee discount

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  • Doviana - Hypoallergenic Fine Jewelry and Professional Piercing
    Piercer/Stylist
    Piercer/Stylist
    1 month ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    MUST HAVE PROFESSIONAL EAR PIERCING EXPERIENCE. Doviana is a new-generation jewelry brand launched in New York City. We make affordable everyday fine jewelry for good vibes and redefine personal jewelry decisions. Doviana is part of a growing trend of direct-to-consumer brands selling fine jewelry at affordable prices by cutting out middlemen. We provide our community the opportunity to get their favorite jewelry for a fraction of the price of larger mainstream jewelers. And we provide our Millennial customers, who’s craving for rapid fresh and affordable jewelries. Our goal is to make timeless, top quality, and affordable luxury jewelry that you can wear every day. We always seek to make simple yet stunning pieces for your daily accessory outfits. We have more than 40 years of jewelry making experience which allow us to combine quality and stylish into one platform for all age shoppers. Simplicity achieves marvelous and Doviana achieves eternally. The Role: (must have ear piercing experience) The Piercer/Stylist is responsible for overseeing all aspects of the Doviana Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Doviana clientele. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times. Operations: Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager on all local laws and protocol updates. Maintain strong communication with Store Manager to manage piercing studio product display. Remain knowledgeable on Doviana products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. Work with the Store Manager to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems. Communicate with Store Manager to order necessary piercing equipment. Ensure all legislated paperwork and client record keeping is met and maintained at all times. Oversee and manage all aspects of the piercing studio, working closely with the Store Manager. Support a memorable and customized customer service experience. Answer customers questions regarding to merchandise, brands, etc. Help make informed suggestions that affect the service, and productivity. Help contribute to social media content. Clean and organize the showroom/store/piercing studio. Comfortable with technology and facilitate the checkout process through POS. Help contribute to social media content. Qualifications: 1+ years experience with needle piercing. Experience working with threadless 2-piece piercing jewelry. Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. Have or be registrable with local law enforcement (license or permits). Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Excellent communication & customer service skills. Proficient in Shopify, Points of Sales (for checking out). If not, willing to be trained. At least half-year working experience in retail stores. Ability is to work independently and manage multiple tasks. Flexible work schedule and ability to work overtime as needed. The Successful Candidate Will Have: Love and care Doviana and our customers. Love smiling & love your life (Important). Excellent problem solving skills. Pay attention to details. Strong sales records and able to hit sales targets. Ability to multitask and work well under pressure. Always looking for feedback from customers and co-workers. Schedule: Full-time or Part-time (Must be able to work weekends when need) Accommodation / Accessibility: DOVIANA does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Parental leave Professional development assistance Schedule: 4 hour shift 8 hour shift Holidays Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Ear Piercing: 1 year (Preferred) License/Certification: First Aid Certification (Preferred) Ability to Relocate: New York, NY 10012: Relocate before starting work (Required) Work Location: In person

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  • NEH Marketing Inc
    Entry Level Sales Associate
    Entry Level Sales Associate
    1 month ago
    $40000–$60000 yearly
    Full-time
    Journal Square, Jersey City

    Are you ready to kickstart your career in sales and customer service? Do you have a passion for helping customers and building relationships? Join our team as an Entry Level Sales Executive! We’re on the lookout for motivated individuals who are eager to learn and grow with us. What We Offer: • A vibrant and collaborative work environment, • Comprehensive training programs to develop your skills, • Competitive weekly pay with performance-based bonuses, • Opportunities for career advancement Key Responsibilities: • Develop and maintain strong relationships with clients through excellent face-to-face customer service, • Assist in identifying customer needs and providing tailored solutions, • Support senior account executives in managing client accounts and sales processes, • Conduct research to identify potential leads and opportunities for growth, • Participate in sales presentations and product demonstrations, • Collaborate with cross-functional teams to ensure customer satisfaction What You Bring: • A positive attitude and willingness to learn, • Strong communication skills, both verbal and written, • Exceptional problem-solving abilities, • A customer-focused mindset with a passion for service, • Ability to work both independently and as part of a team If you're ready to embark on an exciting career path where no two days are the same, we want to hear from you! Apply now and become a part of a team that values motivation, creativity, and initiative!

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  • E & A Video & Magazine Inc
    Sales Associate
    Sales Associate
    2 months ago
    Full-time
    Nutley

    E & A Video & Magazine Inc is seeking a motivated, customer-focused Onsite Salesperson to join our team. The ideal candidate will be responsible for engaging customers, promoting products, maintaining store presentation, and providing a welcoming and professional in-store experience. If you are passionate about retail sales and enjoy interacting with people, we’d love to meet you. Key Responsibilities: Greet customers as they enter the store and provide friendly, personalized service Assist customers in locating and selecting products based on their preferences or inquiries Provide knowledgeable information on current promotions, new arrivals, and best-selling items Process sales transactions accurately through the register or POS system Maintain cleanliness and organization of product displays, shelves, and the sales floor Monitor inventory levels and inform management of restocking needs Handle customer concerns or complaints with professionalism and escalate issues when necessary Ensure compliance with company policies, including age verification where applicable Help with receiving and stocking new merchandise Support the team in achieving daily and monthly sales goals

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  • Site Safety LLC
    Front Desk Receptionist
    Front Desk Receptionist
    2 months ago
    $20 hourly
    Part-time
    New York

    We are seeking a highly organized and friendly Front Desk Receptionist to join our team. Bilingual candidates who speak English and Spanish is a must. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. This is an entry-level, part-time position with a fixed schedule of 12pm-6pm, Monday-Friday. This could also be ideal for college students who have morning classes but all are welcome to apply if the schedule aligns with yours. Responsibilities Manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette. Take detailed messages from callers and report them to employees in a timely manner. Greet and assist visitors in a professional manner, ensuring a welcoming environment. Provide clerical support including filing,scanning and/or organizing documents. Support administrative tasks as required, including managing Google Workspace applications. Skills Previous experience in an office with high call volume is a plus. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace. Strong organizational skills with the ability to prioritize tasks effectively. Strong typing skills with attention to detail for accurate message taking. Strong customer service with the ability to handle inquiries professionally. If you are passionate about providing exceptional service and thrive in an administrative role, we invite you to apply for the Front Desk Receptionist position today! Site Safety, LLC is an Equal Opportunity Employer - minorities/ females/males/veterans/ individuals with disabilities/ sexual orientation/ gender identity. Job Type: Part-time Pay: $20.00 per hour Expected hours: 30 per week Ability to Commute: New York, NY 10018 (Required) Ability to Relocate: New York, NY 10018: Relocate before starting work (Required) Work Location: In person

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  • Lusoft DCX
    Customer Service Support (Remote)
    Customer Service Support (Remote)
    2 months ago
    $30–$35 hourly
    Part-time
    Manhattan, New York

    Luxoft Technologies partners with fast-growing companies to deliver operational excellence through a modern outsourcing platform. As a Customer Service Agent , you'll be part of a high-performing remote team, providing support on behalf of our clients—beginning with one and potentially expanding into industries such as logistics, healthcare, software, and more. Key Responsibilities: Manage customer support tasks, with a primary focus on outbound phone calls (e.g., verifying insurance benefits) Respond to inquiries via email and messaging platforms , based on client needs Participate in paid training to ensure a smooth onboarding experience Work under the guidance of a supervisor or coach , following structured schedules (typically in U.S. Eastern or Pacific time zones) Monitor performance using both quantitative metrics (e.g., handle time) and qualitative standards (e.g., clarity and professionalism) Qualifications: Previous experience in customer service roles Must be a U.S. resident Strong, clear, and personable telephone communication skills Availability to work during U.S. business hours Benefits: Paid Time Off (PTO) Healthcare coverage Opportunities for performance-based advancement This is a great opportunity for individuals seeking a remote role with growth potential in a fast-paced, mission-driven company.

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