JOB TODAY logo

Trabajos customer support manager en Passaic, New JerseyCrear alertas

  • Sales Specialist
    Sales Specialist
    hace 5 días
    $22–$100 por hora
    Jornada completa
    Fort Lee

    Overview We are seeking a dynamic and results-driven Lead Sales Specialist to spearhead our sales efforts, optimize processes, and drive revenue growth. The ideal candidate is a strong communicator, strategic thinker, and proven leader with a passion for building customer relationships and closing high-value deals. This role will lead sales initiatives, mentor team members, and collaborate across departments to ensure exceptional customer experiences and business success. Key Responsibilities • Lead and manage day-to-day sales activities to achieve individual and team revenue targets., • Identify new sales opportunities through market research, networking, and prospecting., • Build and maintain strong, long-term client relationships., • Deliver compelling sales presentations, proposals, and product demonstrations., • Analyze sales data to forecast performance, track KPIs, and identify improvement areas., • Train, guide, and support sales team members to enhance their skills and productivity., • Develop and implement strategic sales plans to increase market penetration and customer acquisition., • Collaborate with marketing, operations, and product teams to align sales strategies with business goals., • Negotiate contracts, pricing, and agreements to ensure profitable deals., • Monitor industry trends and competitor activity to stay ahead in the market.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Product Engineer
    Product Engineer
    hace 5 días
    $50000–$70000 anual
    Jornada completa
    Wayne

    Product Engineer Location: Wayne, NJ Department: Engineering / Solutions Architecture Employment Type: Full-Time About the Role We are seeking an enthusiastic Product Engineer with strong experience in Ubuntu-based embedded systems, device deployment, and customer-facing technical support. You will manage embedded Linux edge devices, assist sales with demos, support clients with solution design guidance, and help operate cloud-hosted components of our platform. This role is for a curious, do-it-all builder with a hardware engineer’s heart - always learning, solving, and making things work. Key Responsibilities Embedded Systems Deployment & Management • Build, configure, and maintain Ubuntu-based embedded systems (Jetson, ARM SBCs, x86 industrial PCs)., • Create and manage system images, OTA updates, provisioning pipelines, and device monitoring., • Troubleshoot kernel-level, networking, hardware I/O (USB, serial, MIPI, PoE), and performance issues., • Implement secure configurations including SSH hardening, firewall rules, VPN tunnels, certificates, and logging., • Maintain accurate deployment documentation and revision control. Cloud & IT Systems Operations • Assist with deployment, configuration, and monitoring of cloud-based services, containers, and microservices., • Work with engineering teams to validate releases in staging and production environments., • Manage system logs, diagnostics, remote access, uptime monitoring, and alerts for field devices and cloud components., • Support IT-related tasks such as networking, identity management, VPN configuration, and secure endpoint management. Solution Architecture Support & Pre-Sales Activities • Participate in sales calls and demos, configuring environments and presenting system capabilities., • Prepare and support demo units, pilot systems, and on-site proof-of-concept installations., • Communicate clearly with customers to gather requirements and recommend deployment best practices., • Act as a technical liaison between sales, engineering, and customers—especially during onboarding and early adoption. Customer & Partner Interaction • Assist clients with designing new solutions, configuration, performance tuning, and troubleshooting., • Provide training, documentation, and technical support during evaluations and early deployment phases., • Capture customer feedback and communicate product gaps, bugs, and feature requests to internal teams. Internal Collaboration • Work with engineering to test new releases on embedded devices and cloud services., • Maintain internal lab equipment, demo systems, and build infrastructure for engineering and sales. Required Skills & Experience • 2–8+ years working with Linux/Ubuntu, ideally on embedded or edge systems., • Strong understanding of systemd, networking, containers, and Linux internals., • Experience with embedded hardware (Jetson, ARM boards, industrial PCs)., • Comfort with cameras, sensors, network interfaces, and low-level debugging tools., • Ability to write shell scripts; Python proficiency preferred., • Experience supporting or managing cloud deployments., • Solid grounding in IT fundamentals (networking, security, VPNs, DNS, certificates)., • Highly comfortable using AI tools for general work, coding assistance, automation, documentation, and problem-solving. Preferred Experience • Experience with video analytics, access control, ALPR, or other hardware-integrated AI solutions., • Familiarity with Tailscale (or similar), VLANs, and secure remote access., • Exposure to DevOps practices or infrastructure as code., • Prior pre-sales engineering or customer success engineering experience., • Ability to prepare technical documentation and clear customer-facing materials. What We Offer • A mix of hands-on engineering and customer-facing technical work., • Opportunity to work on cutting-edge embedded and cloud technologies., • Competitive salary, benefits, and flexible work arrangements. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Paid time off Experience: • Systems engineering: 2 years (Required) Ability to Commute: • Wayne, NJ 07470 (Required), • Occasional travel may be required.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Support Engineer
    Support Engineer
    hace 5 días
    $70000–$80000 anual
    Jornada completa
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    ¡Incorporación inmediata!
    Inscripción fácil
  • LEAD DISPATCHER
    LEAD DISPATCHER
    hace 10 días
    Jornada completa
    Moonachie

    MUST HAVE DRAYAGE EXPERIENCE TO BE CONSIDERED!!! "Dray Dispatcher" with hands on experience managing directly terminal appointments for pickups and return of empties directly with owner operators. Some experience with Truck Brokers dispatch operation a plus. Dispatcher: The role of this position is to support the senior dispatcher in handling the daily functions for managing and dispatching trucks whether our own vehicles or others through our truck brokerage offerings. This job requires tracking, tracing, routing and billing both domestic and international shipment arrivals from place of availability or arrival to final destination. Duties will include dispatching owner operators, booking shipments with domestic carriers, creating and sending out VICS bills of lading, tracking shipments to final delivery, obtaining POD’s and invoicing all shipments to our customers. All handled via our TMS system (Profit Tools). Job duties: · Input/Manage all shipments into our TMS System (Profit Tools) · Invoicing all shipments whether from our dray operations or Truck Brokerage Operations · Driver Settlement processes for our own drivers (FCL/LCL) · Utilize Truck Brokerage Software (Profit Tools and carrier sites) to: · Price shipments · Select carriers · Track shipments · Enter data into our TMS (Profit Tools) · Maintain logs and records of calls, activities and other information · Schedule, plan and confirm deliveries · Track All Shipments · Troubleshoot and resolve any issues that arise with shipments · Upload various documents to our systems/website · Verify Delivery Orders/Bills of Lading regarding piece counts, container numbers (and total number of containers) Carton Quantities, weights, routing, etc. · For international arrivals ensure shipment has arrived and is released/available for pick up from the pier/railyard/airport. · Advise Customer Service representatives or clients of any delays in delivery of cargo or confirm deliveries. Skills and Qualifications: · Ability to multi-task is essential · Knowledge of Microsoft Suite products, Excel and Outlook · Must possess strong interpersonal skills · The ability to work with a team or individually · Any other ad-hoc duties as defined by the Senior Dispatcher · 2 years minimum freight dispatch experience

    Sin experiencia
    Inscripción fácil
  • Senior Commercial HVAC Technician
    Senior Commercial HVAC Technician
    hace 26 días
    Jornada completa
    East Rutherford

    Senior Commercial HVAC Technician Aeromark Mechanical Inc Job Description Position Summary Aeromark Mechanical Inc is seeking a highly skilled Senior Commercial HVAC Technician to lead service, maintenance, installation, and troubleshooting of commercial heating, ventilation, and air conditioning systems. This senior-level role requires technical expertise, strong diagnostic skills, leadership ability, and a commitment to delivering exceptional service to commercial clients. Key Responsibilities Service, Repair & Maintenance • Inspect, diagnose, and repair complex commercial HVAC systems including RTUs, chillers, boilers, VRF/VRV systems, heat pumps, and ventilation equipment., • Perform scheduled preventative maintenance and identify potential issues before failure., • Lead or assist in the installation of commercial HVAC equipment and related components., • Ensure all installation work follows manufacturer specifications, building codes, and company standards., • Support and mentor junior HVAC technicians, providing guidance and on-site training., • Assist with advanced technical challenges and serve as a subject-matter expert for the team., • Interact professionally with clients, providing clear explanations of findings and solutions., • Prepare detailed service reports, work orders, and documentation., • Follow all OSHA, EPA, and company safety protocols., • Handle refrigerants in accordance with EPA regulations (EPA Section 608 certification required)., • Ensure all tools, equipment, and vehicles are operated safely and maintained properly. Qualifications • Minimum 5–7 years of commercial HVAC experience (senior/lead level preferred)., • Strong background in troubleshooting chillers, boilers, RTUs, VRF systems, and commercial controls., • Valid HVAC certification/license as required by state or local regulation., • EPA 608 Universal Certification required., • Valid driver’s license with clean driving record., • Ability to read and interpret blueprints, wiring diagrams, and technical manuals. Skills & Attributes • Strong diagnostic and problem-solving skills., • Ability to lead others and work independently with minimal supervision., • Excellent communication, customer service, and documentation skills., • Proficiency with HVAC tools, meters, gauges, and control systems., • Commitment to safety, quality, and efficiency. Physical Requirements • Ability to lift 50+ lbs, climb ladders, work in confined spaces, and perform physical tasks., • Ability to work in varying weather conditions and on rooftops., • Ability to stand, kneel, bend, and work for extended periods.

    Inscripción fácil
  • Store Manager
    Store Manager
    hace 27 días
    Jornada completa
    New York

    About Fuzion Mixers At Fuzion Mixers, we bring flavor, fun, and creativity to events. Our mobile drinks-bar service transforms weddings, corporate functions, birthday parties, and private catering into unforgettable experiences. With a fully equipped bar, skilled bartenders, and a commitment to quality, we collaborate closely with clients to deliver custom cocktails, signature concoctions, and refreshing non-alcoholic mixes tailored to each event’s style Key Responsibilities - Operations Management o Oversee day-to-day operations of the mobile bar, ensuring each event runs smoothly. o Coordinate logistics — from setup and tear-down to transport, staffing, and inventory. o Maintain and manage bar equipment, supplies, and stock levels. - Team Leadership o Lead, train, and mentor the bartending and service team. o Schedule staff for events, manage shift assignments, and ensure proper staffing levels. o Maintain high standards of customer service, professionalism, and event presentation. - Client & Event Coordination o Work closely with clients to understand their vision, customize drink menus, and craft experiences that match their theme or preference. o Ensure that all event requirements are met, from drink selections to staffing and timing. o Act as the point of contact for clients during events, resolving issues and ensuring satisfaction. - Financial Management o Track and manage event budgets and expenses (drinks, labor, supplies). o Monitor profitability, margin, and cost control. o Assist in pricing strategy for bar services to optimize profitability while maintaining high quality. - Quality Assurance & Safety o Uphold the highest standards of beverage quality, presentation, and hygiene. o Ensure compliance with all relevant health, safety, and licensing regulations. o Conduct regular inventory audits, use-by-date checks, and waste control. - Marketing & Growth o Collaborate with leadership to identify opportunities to grow the business (new markets, event types, cross-promotions). o Represent Fuzion Mixers at events, trade shows, or client meetings if needed. o Collect and analyze feedback to improve service and streamline processes. Qualifications & Skills - Proven experience in event management, catering, or mobile bar operations. - Leadership experience: managing a team, scheduling, training. - Strong financial acumen — budget management, cost control, P&L responsibilities. - Excellent interpersonal and communication skills — client-facing experience preferred. - Passion for mixology, creativity in drink design, and knowledge of cocktail trends. - Ability to work flexible hours — evenings, weekends, and travel to event locations. - High attention to detail, strong organizational skills, and multitasking ability. - Valid bartending license or certification (if required by local laws). - Ability to lift and carry bar equipment, supplies (physical stamina). What We Offer - Competitive salary + performance-based incentives - Opportunity to shape and grow a unique mobile bar business - Hands-on role in creative menu design and event execution - Supportive, passionate team environment - Opportunities for professional development and industry networking

    Inscripción fácil
  • Office Assistant
    Office Assistant
    hace 1 mes
    Jornada completa
    Hackensack

    Job Description: Office Assistant Company: Somes Uniform Location: [Insert Location] Employment Type: Full-Time / Part-Time Overview Somes Uniform is seeking a reliable and organized Office Assistant to support daily administrative operations. The ideal candidate is detail-oriented, proactive, and able to work in a fast-paced environment while maintaining excellent customer service. Key Responsibilities • Answer and direct phone calls; take accurate messages., • Greet walk-in customers and assist with basic inquiries., • Maintain and update company files, records, and databases., • Prepare documents, reports, and correspondence as needed., • Handle email communications and schedule appointments., • Assist in order processing, invoicing, and basic inventory coordination., • Perform data entry with accuracy and efficiency., • Coordinate with other departments for smooth office workflow., • Manage office supplies and ensure the workspace is organized., • Perform other administrative tasks assigned by management. Qualifications • High school diploma or equivalent; Associate’s degree preferred., • Previous office or administrative experience is a plus., • Strong communication and interpersonal skills., • Proficient in MS Office (Word, Excel, Outlook) and basic computer applications., • Excellent time management, attention to detail, and organizational skills., • Ability to multitask and prioritize workload., • Customer service oriented and professional attitude. Schedule & Compensation • Schedule: [Insert working hours], • Compensation: [Insert salary range or “Based on experience”], • Benefits: [Optional – Insert if applicable]

    Inscripción fácil
  • Barista
    Barista
    hace 2 meses
    Jornada completa
    Montclair

    Overview: Roast’d Coffee is on a mission to craft more than just great coffee—we’re here to build community, one cup at a time. We’re looking for an enthusiastic and service-driven Barista to join our team and help bring our vision to life. As a Barista at Roast’d, you’ll be the face of our shop, delivering quality beverages and warm hospitality while maintaining the high standards our customers expect. What You'll Do: • Prepare and serve a wide range of espresso drinks, pour overs, teas, and coffee-based beverages according to Roast’d recipes and quality standards., • Maintain expert knowledge of our menu, beans, and brewing techniques to guide customers through their coffee experience., • Operate the point-of-sale (POS) system efficiently, handling transactions and maintaining accuracy with cash and card sales., • Uphold the cleanliness and organization of the bar, café floor, equipment, and customer areas throughout your shift., • Deliver friendly, attentive service by greeting customers, taking orders, and answering any questions about our products., • Support team members during peak periods to ensure smooth operations and timely service., • Restock inventory and supplies as needed and notify management of low stock or equipment issues., • A passion for coffee and a curiosity to keep learning., • Prior barista or food service experience is a plus, but not required—we’re happy to train the right person., • Strong communication skills and a natural ability to make people feel welcome., • Ability to stay organized, multitask, and maintain a positive attitude in a fast-paced environment., • Reliability, punctuality, and a strong sense of responsibility as a team player.

    Inscripción fácil
  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    Jornada completa
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

    Inscripción fácil
  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    hace 2 meses
    $15–$20 por hora
    Jornada completa
    Journal Square, Jersey City

    Join our team of passionate hospitality professionals! We’re looking for a dedicated Store Manager to lead our front-of-house team and uphold the highest standards of service, cleanliness, and professionalism. This is a hands-on role for someone who leads by example and thrives in a fast-paced, team-oriented environment. Bilingual English/Spanish speaker. What You’ll Do: Leadership & Standards • Be the example — maintain professionalism, positive energy, and a polished appearance (hair neat, non-slip shoes required, no sandals)., • Keep the location spotless, including bathrooms and guest areas., • Motivate the team to complete their daily responsibilities and uphold company standards., • Be available during peak hours (Thursday–Saturday)., • Oversee all cashiers, servers, and drivers — scheduling, performance, and attendance., • Review staff clock-ins/outs and coordinate with the Assistant Manager on driver hours and tip tracking., • Interview, hire, and train new staff members., • Ensure every team member signs and submits the employee handbook to Paola or Cris., • Train new team members in service, cashier operations, and delivery procedures., • Maintain consistent drink and food quality from the team., • Lead a warm, welcoming environment where every guest feels valued., • Ensure staff greet guests, promote specials, and thank customers as they leave., • Handle customer complaints, refunds, and system issues., • Manage refunds on Clover, Uber Eats, Grubhub, and DoorDash, and notify Paola if website refunds are needed., • Coordinate catering orders — all catering requests go through you., • Keep menus and modifiers up to date on Clover and Otter., • Conduct inventory on the first Wednesday of every month (beer, alcohol, soda, supplies)., • Submit weekly reports on staff performance, service flow, and delivery capacity., • Manage supply orders (soda, take-out, cleaning)., • Troubleshoot POS, printer, or system issues as they arise., • 2+ years of experience in restaurant or hospitality management., • Strong leadership and communication skills., • Solid understanding of POS systems (Clover, Toast, or similar)., • Ability to manage multiple priorities during peak times., • Hands-on attitude — willing to train, support, and work alongside the team., • Full-time position., • Competitive salary based on experience., • Weekly pay and room for growth within a fast-growing hospitality group.

    Inscripción fácil
  • Receptionist / Administrative Assistant
    Receptionist / Administrative Assistant
    hace 2 meses
    $16–$22 por hora
    Jornada completa
    Fair Lawn

    Front Desk Receptionist/Administrative Assistant We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Skills Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude High school degree; additional certification in Office Management is a plus' ' Financial Duties: Expense reports Processing payments Billing Setting: Other COVID-19 Precaution(s): Remote interview process Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Ergonomic Workspace: No This Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma Work Remotely Temporarily due to COVID-19 This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Detail-oriented -- would rather focus on the details of work than the bigger picture Job Type: Full-time Schedule: Monday to Friday Ability to Commute: Fair Lawn, NJ 07410 (Preferred) Ability to Relocate: Fair Lawn, NJ 07410: Relocate before starting work (Preferred) Work Location: In person Application settings Application method Email Require resume

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil