Desktop support technician jobs in Atlanta, GACreate job alerts

Job DescriptionPosition Summary The Area Operations Director is responsible for the operational excellence and performance of key clinical and operational business metrics that focus on driving growth, ensuring compliance, managing resources, and leading various operational functions. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. Expertise in strategic planning, leadership development, and operational excellence will contribute to the overall success of the organization. They will also take a direct role in team growth, recruiting coordination, community outreach, and family communication. Duties and Responsibilities • Manage a team of 8-10 Field Staff Managers and/or Operations Directors., • Drive team performance through regular weekly KPI review., • Drive and manage team growth initiatives until the team reaches its full capacity, ensuring effective resource allocation., • Partner with the Area Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria's clinical model and philosophy., • Oversee various Human Resources functions, including performance management, team member relations, and policy adherence., • Create and enforce accountability for the credentialing process of Behavior Technicians, ensuring compliance with industry standards and regulations., • Manage the case status change report to ensure status changes meet all requirements and are conducted in a timely fashion., • Collaborate with relevant stakeholders to review and coordinate conversations with families regarding insurance changes., • Facilitate and oversee the Behavior Technician hiring process, ensuring a streamlined and efficient recruitment and onboarding experience., • Optimize resource utilization, including Behavior Technicians, to maximize efficiency and productivity while maintaining high-quality care., • Ensure accountability for meeting training requirements, including compliance with mandatory training programs and certifications., • Address and resolve issues related to paper document usage, implementing efficient solutions to reduce usage of paper documents, enhance accuracy and improve productivity., • Promote and monitor the usage, competency, and adoption of the Tech Connect platform among team members, providing support and training as needed., • Monitor and manage non-billable activities, identifying areas for improvement and implementing strategies to minimize non-billable time., • Facilitate the smooth transfer of staff between locations or departments, ensuring minimal disruption to operations., • Collaborate closely with the DeNovo team to ensure the smooth transition of new sites from DeNovo management to field operations., • Coordinate community outreach activities to promote our services and build relationships with key stakeholders., • Review and approve client transportation requests, ensuring proper credentialing and compliance with transportation regulations., • Monitor payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations., • Manage and coordinate responses to Behavior Technician survey feedback, addressing concerns, and implementing improvements., • Collaborate with the marketing team to identify and address client-led generation needs, contributing to business growth., • Ensure compliance with regulatory and accreditation requirements, implementing necessary policies and procedures., • Develop and implement team member recognition programs to foster a positive work culture and enhance team member engagement., • Take ownership of the profit and loss (P&L) statement for the area, monitoring financial performance and implementing strategies for improvement., • Facilitate effective client communication and handoff processes between the Intake Team and the Operational Team for seamless service initiation. Quarterly Bonus - can earn 10% of base salary (up to 40% annually) QualificationsEducation • Bachelor's degree in a relevant field, • Working knowledge of laptop/desktop PC, • Proficiency in Microsoft Suite (Word, Excel), • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)Other Competency Requirements, • Ability to follow written instructions, • Ability to use computers and computer/software programs, • Ability to communicate expressively and receptivelyKnowledge and Skills, • Strong leadership and strategic thinking skills, with the ability to drive operational excellence., • Excellent organizational and multitasking skills, with the ability to prioritize effectively., • Knowledge of credentialing processes and healthcare regulations., • Experience in HR functions, including performance management and team member relations., • Proficiency in using technology platforms and systems for operational management., • Strong analytical and problem-solving abilities., • Excellent communication and interpersonal skills., • Flexibility to adapt to a fast-paced and dynamic work environment., • Willingness to travel for a significant portion of their work schedule.Working Conditions, • Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Atlanta. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization

Job DescriptionSalary: $21-$23 an hour Title: On-Call IT Technician Location:Hartsfield-Jackson Atlanta International Airport (ATL), Atlanta, GA Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec International, the leading independent provider of managed IT services to the aviation industry, has an opportunity for an On-Call IT Technician at Hartsfield-Jackson Atlanta International Airport. This role is perfect for those who are flexible with their time, don't mind getting their hands dirty, eager to learn new skills, and are curious about airport operations. Discover the rewarding experience of working at an airport with us! Position Overview: We are currently seeking an On-Call IT Technician to provide hands-on support at Hartsfield-Jackson Atlanta International Airport. This role focuses on the physical upkeep and repair of automated bag-drop/check-in hardware on an as-needed basis. The ideal candidate will be comfortable using hand tools, performing preventative maintenance, and resolving mechanical issues on-site. The individual selected for this role will be flexible to respond to incidents onsite within a short period of time when they occur. Training provided and parking fee reimbursement included. Position requires candidates with flexible availability for on-call support. Ideal applicants should demonstrate consistent or long-term flexibility to manage on-call responsibilities alongside other commitments, such as freelance work or flexible schedules. This is a 1099 Independent Contractor role. Minimum Requirements: • Minimum knowledge of computer hardware and windows based platforms., • Comfortable in making repairs and adjustments to the belt conveyors with use of provided tools., • Possesses some knowledge of and diagnostic abilities with common hardware and software., • Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair., • Ability to independently analyze and solve routine computer related problems., • Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials. Preferred Experience: • Documented experience in superior customer service delivery., • Personable and able to work independently., • Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users regarding pertinent network activities., • Strong interpersonal, written and oral communication skills. Education and Certification: • High School Diploma and/or two (2) years of relevant experience., • Competent in hands on mechanical repair. Personal Attributes: • Demonstrated interpersonal and communication skills., • Ability to prioritize and execute tasks on time., • Self-motivated and self-directed., • Able to lift up to 50 lbs if required., • Keen attention to details., • Strong customer service orientation., • Friendly and personable., • Valid driver's license. About Us: ServiceTec International Inc. is the worlds leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure. Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaledapproach has enabledServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world. ServiceTec Culture: ServiceTec is a people oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go "above and beyond. For more information on ServiceTec, please visit: ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Job Description TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. · This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff. Travel to other client sites within metropolitan Toronto area, as nee

It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that power today's digital workpl

As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Candidates must be detail oriented with strong written and verbal communication skill

As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Ensures client satisfaction by following up on issue resolution and providing necessary support. Act as the liaison between on-site operations and the remote IT supp

External customer support ranges from general website support assistance with password resets online account management and the provisioning of mobile drivers licenses. Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreem

External customer support ranges from general website support assistance with password resets online account management and the provisioning of mobile drivers licenses. Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreem

Key Responsibilities:Support the execution of vendor management processes, including onboarding, performance tracking, and compliance documentation to support the full vendor lifecycle - maximizing value and minimizing risk. Key Responsibilities: Support the execution of vendor management processes,

From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. This role involves managing technology-related processes, supporting business strategies, and ensuring the smooth operation of IT services to meet organizational ne

Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and. Desktop And Application Support. In this critical role, you will provide premium desktop, mobile and application support specifically to our operating council.

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Rev

Support Skype for Business operational issues such as install/uninstall, configuration, deployment failure related issues Help on SharePoint Templates, Site Creations, Access re.

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Rev

Experience Requirements: Minimum of 2 years of experience in a fast-paced support center environment, directly supporting desktops and laptops. Proficient in troubleshooting and resolving desktop and laptop issues.

You'll be providing crucial IT support across the firm, using technologies like Microsoft Office 365, Exchange, Active Directory, Jira, and both Windows and macOS systems. You'll support a team of architects and designers where your work truly makes a difference. You'll gain hands-on experience with

The Desktop Support will be responsible for performing various managed client services for a strategic customer. We are currently seeking a Desktop Support-Windows-OS to join our team in Atlanta, Georgia (US-GA), United States (US). These services include: Windows, IMAC, Break Fix, Desk Side Support

Desktop Support Lead/Supervisor. We are currently seeking a Desktop Support Lead/Supervisor to join our team in Atlanta, Georgia, United States.

Note: This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.

Client is seeking a Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. The Technician is responsible for.

On-Site Support Services will be provided by Supplier Personnel who will have a business level knowledge of written / spoken English and local language. Two to three (2-3) year's providing IT Infrastructure Field Support which includes troubleshooting hardware.

Management Information System User Support. Under broad supervision, provides management information system user support, either by phone or site visit.

Deploy and support a standardized desktop and laptop image consisting of the operating system and all supported applications. At least two years of recent relevant experience in an IT desktop support experience. The Desktop Analyst I is part of the IT Support Services team and will be responsible fo

Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. Responsible for assisting and training lower-level

The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. The IT Technician's role is to ensure system operation and funct

Location: Atlanta, GA 30303 Duration: 2 Months Rate: $28.

Reporting to the Sr Manager, IT Consumer Commercial Systems, the Senior iQuote Training & Support Specialist will work as part of a team responsible for developing and delivering training content that satisfies the learning needs of the MachONE Foundation iQuote team and all business partners across

Duration: 6 months Onsite Location: Atlanta, GA.Join our team as a Help Desk Analyst where you'll provide top-notch technical assistance to our internal and external customers.You'll handle tier one issues in a dynamic call center environment, ensuring exceptional customer service while resolving ha

Under general supervision of the Fulton County Department of Health, the support analyst assists customers with tier-one issues or forwards to second-tier support for issues beyond their subject matter expertise.

Client Job Description: Looking for Technical Architect; 12-18 years IT industry total experience, with minimum 9 years specifically in hands-on Salesforce.

Remote Agency Interview Type: Web Cam Interview Only.Question 7 Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being.However, the selected candidate must be.

Job Description: Duties: Answer inbound calls, chats & emails from customers needing assistance.Provides technical assistance to both internal and external customers for tier-one issues.Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.Provide prompt and accurate fe

We have an opening for a SCADA Support Specialist in the Tucker, GA area. Provides technical support to all System Control Centers and commissioning agents (i. Technicians and Test Engineers) that install, commission, maintain, troubleshoot, and repair components in distribution, generation, and tra

Reports to: Manager of Information Technology, Service and Support.

Transportation (GDOT) Job Summary: Under direct supervision, provides Esri ArcGIS user support on a continuing basis either by phone/email, Microsoft Teams, Remote Desktop, or site visit. Receives requests for technical support through GDOT work request system.

Location: 1800 Century Blvd, NE Atlanta GA 30345.

High school diploma/GED and six (6) months of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geogr

Primary Skills Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging Required 4+ years experience in Information Technology helpdesk support Apple IOS Computers and Devices Windows OS Computers Preferred Au

Under broad supervision, installs, configures, monitors, and supports the GDOT enterprise GIS, software, desktops, mobile applications, and related GIS services. Transportation (GDOT) is seeking a GIS Systems Administrator to monitor and support GDOT enterprise GIS applications using.

Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit.

Job Description: The IT Support Specialist works and communicates with state employees, internal customers and/or external customers to provide information and services targeted to meet customer expectations.