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Job Description Who We Are NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. What We Do: We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem. How We Do It: The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. NeuroFlow's Technical Support Specialist serves as a critical bridge between end-users, implementation teams, client success, and engineering across our multi-product healthcare SaaS portfolio (NeuroFlow, BHL, Owl, Quartet). In this role, you'll balance advanced technical troubleshooting with strategic problem-solving in a fast-scaling organization where processes are evolving and cross-functional collaboration is essential. You'll maintain 98%+ SLA compliance while managing complex support issues across distinct product lines, each with unique technical architectures and customer expectations. Success requires equal parts technical expertise, customer empathy, and organizational savvy. Key Responsibilities Multi-Product Technical Support (50%) • Resolve escalated support tickets across NeuroFlow's product portfolio, navigating, • product-specific technical nuances including EHR integrations, data workflows, and, • platform configurations, • Diagnose and troubleshoot advanced technical issues spanning software configurations,, • API integrations, SSO implementations, and user-reported defects, • Maintain 98%+ first response SLA compliance (8-hour target) while managing competing, • priorities across product lines, • Triage and route issues to appropriate engineering teams, translating customer, • Partner with engineering to reproduce, document, and validate defect fixes, • Participate in defect triage meetings, advocating for customer impact and priority, • escalation, • Create and maintain multi-product knowledge base articles to drive user adoption and, • self-enablement, • Document product-specific technical patterns and common resolution paths to reduce, • repetitive escalations, • Translate complex technical concepts into accessible language for non-technical audiences, • escalations, • Manage customer expectations during extended troubleshooting or engineering, • Maintain 98%+ first response SLA compliance across all product lines, • Reduce resolution time for repeat issues through improved documentation, • Close 80%+ of assigned tickets without re-escalation, • Contribute technical input to 90%+ of applicable product/engineering discussions, • Document 15+ high-quality knowledge base articles per quarter, • 2+ years in technical support, customer success engineering, or IT support roles, • Proven experience supporting SaaS products with complex integrations (EHR, API, SSO), • Strong troubleshooting methodology across web applications, APIs, and database systems, • Proficiency with support platforms (Zendesk, Jira) and ticketing workflows, • Ability to read and interpret logs, API responses, and basic SQL queries (nice to have), • Experience working in fast-scaling organizations where processes are actively evolving, • Exceptional written and verbal communication for technical and non-technical audiences, • United States Citizenship, • Applicants selected will be subject to a security investigation and eligibility requirements for access to classified (Public Trust) information.Preferred Qualifications, • Healthcare SaaS or behavioral health technology experience, • Exposure to multiple product lines within a single organization *Applicable for full time employees Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages. What We Believe: NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization All team members shall: * Act in accordance with NeuroFlow's Information Security Policies. * Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. * Report security events or other risks to the organization * Execute organizational security processes or activities * Perform security responsibilities that defined and communicated for their role * Be responsible for their actions regarding the security of organization

Job Description Why Stokes? Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles. Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities. In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers. Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions. Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, paid time off (vacation and personal time), and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore. Job Title Help Desk Technician I FLSA Status Non-exempt Salary Starting at $18/hour based on experience plus twice a year bonuses Job Summary The IT Help Desk is the central point of contact for all support-related incidents and service requests. The role of the Help Desk Technician I is to provide first-line support for all staff at Stokes Healthcare. The Help Desk Technician I role will be responsible for receiving, diagnosing, and resolving entry level support requests. The Help Desk Technician I will also provide supportive services within the Department of Information Technology. IT Help Desk staff work in a dynamic, fast-paced environment which provides services through our service management system using various communication technologies. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Diagnose and resolve software and hardware incidents across a range of software applications and platforms, • Assist all staff with any logged IT related incident when called upon, • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the employee as soon as possible, and escalate incidents to other support members where necessary, • Follow all compliance protocols and regulations (HIPPA, PCI, etc.), • Accurately record, update and document requests using the IT Help Desk service management system, • Install, configure, and maintain peripheral equipment, • Resolve incidents and upgrade different types of software and hardware, • Resolve incidents with printers, copiers, and scanners, • Maintain a first-class level of service ensuring that all staff are treated efficiently and in an appropriate manner, • Communicate effectively with technical and non-technical staff at all levels in the organization, • Maintain hardware and software latest firmware/updates as required, • Follow strict change management procedures, • Assist in the creation and maintenance of SOPs and relevant documentation, • Provide departmental operational tasks necessary for streamlined operations Required Education and Experience • High School diploma or equivalent, • Intermediate background in current windows desktop operating systems, • Basic end user application/hardware support, • Basic printer installation and networking configuration, • Basic network application/hardware support, • Basic understanding of service management systems, • Basic understanding of communication and management tools, • Strong verbal and written communication skills, • Must have the ability to communicate with all levels of management, • Must have excellent time management skills, • Must have the ability to work in a fast-paced environment with little assistance, • Solid documentation skills, • Strong mathematical skills are essential, • Must exhibit punctuality and low absenteeism Competencies • Adaptability/Flexibility, • Communication Proficiency, • Time Management, • Problem Solving/Analysis, • Technical Capacity Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking. Language Skills Must be able to read, write, speak and understand English fluently and can read and interpret documents such as operating and maintenance instructions and procedure manuals. Mathematical Skills Uses addition, subtraction, multiplication and the division of numbers including decimals and fractions when checking reports, forms, records and comparable data where interpretation is required involving basic skills knowledge. Reasoning Ability Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where substantial standardization exists. Must be able to interpret instructions furnished in written, oral, and diagram or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Able to sit and/or stand 8-10 hours or more per day as needed, • May sit, stand, stoop, bend and walk intermittently during the day; may be necessary to work extended hours as needed, • Finger dexterity to operate office equipment required, • Ability to lift up to twenty-five (25) pounds on occasion Position Type and Expected Hours of Work This is a full-time position. Because of the nature of the business, work schedules may vary at times. Travel No travel is expected for this position. Disclaimer The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job. AAP/EEO Statement Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.

Job Description Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category) and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD is currently hiring Resident Engineers and Senior Construction Inspectors. Our ideal candidate has experience on highway, road and bridge projects throughout NJ with agencies such as NJDOT, NJTA, SJTA, DRPA, DRJTBC, and/or experience with Local County and State agencies. Duties and Responsibilities include, but are not limited to: • Coordinate and observe construction activities to ensure compliance with plans and specifications., • Document all on-site observations of construction progress such as equipment, manpower, and materials on a Daily Inspection Report and various other reports when required., • NICET III-IV Certification or Valid Professional Engineers license in the State of New Jersey is required., • 7+ years of experience in construction inspection, • EIT or B.S. in Civil Engineering is a plus, • ACI, NJSAT, TCC, CCTC, and/or OSHA 10 Preferred., • Proficiency in reading blueprints, plans, and specifications, as well as familiarity with inspection tools and software., • Experience with inspection of Federal-aid projects and relevant certifications is not required but is a plus., • Experience with bridge construction is a plus., • Experience with NJTA Capex or NJDOT Site Manager is not required but is a plus., • Able to work overtime, some nights, or weekends as needed., • Ability to drive to and from, on, or around a project site during all times of the day., • Strong organization and communication skills. Don't meet every qualification or skill in the description? That's ok! We are fully committed to expanding our staff and culture to best serve our clients and our communities. If you are interested in this position but don't completely align with every qualification listed, we encourage you to apply. You may be what we are looking for this role or maybe for another open position. At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

Job DescriptionCompany Description About Sia Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. Strategy & Management Consulting Sia’s Strategy & Management Consulting global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy. Sia supports Energy & Utilities, Transportation, and Industrials in driving transformation, innovation, and competitiveness. Since 2000, we have guided energy companies (oil & gas and utilities), transportation, industrial and processes manufacturing leaders through growth strategies, business transformation, digital modernization, energy transition, regulatory challenges, application of AI technologies, and Industry 4.0 advancements. Our industry subject matter experts help our clients to adapt, innovate, and lead in an evolving landscape. Job Description • Lead the development and execution of end-to-end change management strategies for enterprise-wide initiatives, including technology transformations (e.g., HRIS, ERP, cloud, digital platforms) and organizational restructures., • Conduct stakeholder analyses, change impact assessments, and readiness assessments to inform tailored change strategies., • Develop and deliver change plans covering communication, training, leadership engagement, resistance management, and reinforcement tactics., • Facilitate workshops, focus groups, and stakeholder engagements to support awareness, alignment, and buy-in., • Design and deploy communications and enablement materials that are targeted, clear, and compelling., • Collaborate closely with project managers, HR, IT, and business leaders to ensure change efforts are aligned with project goals and business outcomes., • Develop readiness and skilling content leveraging multiple modalities based on customer experience and learning development best practices, • Document new ways of working and process flows as required to assist stakeholders with navigating future state of their role and the organization, • Develop and monitor adoption metrics, assess risks, and adjust strategies to ensure sustained change and value realization., • Coach and support leaders at all levels to fulfill their roles in change and serve as visible sponsors., • Contribute to the development of high-quality and timely deliverables, • Utilize Agile Project Management frameworks and methods as needed, • Lead and manage Sia resources on projects, • Help develop and mentor consultants working within the business unit or on an account, • Provide status reporting of progress, dependencies, issues, risks and overall program health, • Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps, • Identify opportunities to provide or create additional client value, • Contribute to internal areas such as recruiting, marketing, and more, • Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups Qualifications, • 10+ years’ experience leading business transformation engagements with successful outcomes in complex, global organizations, • Bachelor’s degree required, Masters degree preferred, • Management Consulting experience required, • Experience developing and implementing OCM strategies for multiple HRIS, and ERP implementations, • Experience with HRIS (ORACLE HCM, Workday) and ERP (SAP S/4HANA) preferred, • Organizational design and organizational effectiveness experience a plus, • Pharmaceutical and / or manufacturing industry experience preferred, • Experience and knowledge of project and change management principles and methodologies, • Change Management certifications (e.g. PROSCI) preferred, • Strong coaching and influencing skills; ability to influence others and move toward a common vision and/or goal, • Ability to quickly build trust and value-based relationships with employees at all levels of the organization, • Strong knowledge of Project Management frameworks- PMI, PMP or Scrum certifications preferred, • Motivated by an entrepreneurial mindset and comfortable with ambiguity, • Ability to facilitate project teams, guided by a strong understanding of group dynamics while driving results Additional Information Compensation & Benefits We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. Competitive Compensation • Annual base salary starting at 160,000.00 commensurate with experience and qualifications, • 3 Medical plans, • Dental and Vision, • 401K retirement plan, • 4% matching and 100% vested upon enrollment, • Health Savings Account (HSA), • Flexible Spending Account (FSA), • 100% paid parental leave for all new parents with eligible tenure, • Generous Paid Time Off (PTO) policy, • College savings and student loan repayment assistance, • Monthly cell phone stipend, • Access to wellness programs at no cost if enrolled through Medical plan, including:, • Gym membership reimbursement, • LiveHealth Online virtual care, • Personalized support from a Well-being Coach, • Employee Assistance Program at no cost, • Free confidential counseling and emotional support services At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations—New York City, Charlotte, Seattle, and San Francisco—are expected to live within a reasonable commuting distance and attend the office at least three days per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location. Work Authorization & Sponsorship At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H-1B visa, F-1/OPT or STEM OPT, TN, etc.). Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Job Description ABOUT PATH INC. PATH (People Acting to Help) Inc. is a comprehensive Community Behavioral Health and Intellectual Disability Center. We offer a wide of array of services and supports to meet the needs of our community in Northeast Philadelphia. PATH regularly achieves the highest levels of accreditation including a 5 Star Provider Rating by CBH, Philadelphia’s Managed Care Entity, and recognition and awards related to our high-quality, innovative programs and staff accomplishments and contributions. Our Mission? To Help Individuals Achieve a More Independent and Fulfilling Life. WHY WORK AT PATH? A Career with Meaning At PATH, our team members are at the heart of what we do, so we work hard to give them the best reasons to work here — and to stay here. In addition to the satisfaction of making a real difference in people's lives, we offer: • Competitive pay, • Annual increases, • Performance and longevity bonuses, • Comprehensive benefits package for staff and family, • Generous number of paid holidays, vacation, sick, and personal time, • No-cost pension plan, • Ongoing professional development opportunities, including licensure supervision, • Cutting-edge treatment facility, resources, and treatment modalities, • Opportunities for advancement and growth within the organization, • Eligible for the Federal Public Student Loan Forgiveness (PSLF) program, • Referral bonus for referring a friend who accepts employment Requirements: Education: Masters degree in Behavioral Health Discipline or Masters Degree in non Behavioral Health Discipline with 15-24 master level credit hours in a Behavioral Health Discipline Previous experience/work history: At least three years experience in the provision of behavioral health and intellectual disabilities treatment and rehabilitation for children, youth and adults Licensing/Certification: LSW, LCSW, LMFT, LPC preferred Driver's License and vehicle required JOB SUMMARY: To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by managing an effective team to provide quality services. SPECIFIC DUTIES: 1. Provide overall supervision of program at assigned Residential Treatment sites (P-RTF and/or RTFAs), 2. Maintain and enforce compliance with DPW’s 55 PA Code Chapter 3800 (Child Residential and Day Treatment Facilities Regulations) OMHSAS’s Memo date November 1995 titled: Requirements for Licensure of Residential Treatment Facilities for Adults; PA Code 5100, CARF program standards; DHS, DBH and CBH requirements, 3. Provide supervision and support to Residential Treatment Assistants, Psych Rehab Specialists, and other assigned staff, 4. Supervise clinical and rehabilitation staff to ensure the effective delivery of therapeutic interventions, skills training, and psychoeducational programming., 5. Provide direct services as needed, including crisis management and therapeutic support, 6. Facilitate treatment planning and ensure interventions align with individualized goals and rehabilitation plans, 7. Review and approve documentation to ensure compliance with clinical, regulatory, and organizational standards, 8. Develop and implement programmatic goals and monitor progress toward achieving measurable outcomes based on clinical diagnosis of individuals., 9. Ensure continuity of care through collaboration with interdisciplinary teams, including psychiatrists, therapists, and other service providers., 10. Respond to program emergencies and crises, providing timely and appropriate interventions., 11. Oversee training to develop staff competencies, including fidelity to evidence-based practices, 12. Ensure licensure compliance and regulatory readiness through regular audits and adherence to policies, 13. Develop and implement program goals and monitor progress toward achieving measurable outcomes, 14. Monitor and ensure adequate staffing coverage, including on-call rotation responsibilities, 15. Ensure that staff vacancies are filled by interviewing and recommending selected candidates for hire to the human resources department. Complete site orientations and proper onboarding activities for all new hires, 16. Ensure that policies and procedures are followed before, during and after any medical or psychiatric crisis, 17. Regularly observe and provide feedback to Residential Treatment Associates to ensure that their interactions with each resident are consistent with the individual’s treatment and rehabilitation plans, 18. Facilitate regular team meetings and ensure effective communication across all levels of the program, 19. Participate in interdisciplinary and/or interagency meetings, including reauthorization and interagency reviews and ensure these meetings are held at least monthly, 20. Provide input on policy development, program improvements, and strategic planning efforts, 21. Ensure individuals gain access to needed psychiatric, medical, social, financial and other appropriate services, 22. Collaborate with community and vocational organizations to develop partnerships that enhance program services and participant outcomes, 23. Monitor and maintain site cleanliness, orderliness, and safety in collaboration with the Facilities Department, 24. Ensure that the housekeeping, dietary and other basic life needs of each resident are being met, 25. Ensure opportunities for residents to engage in community integration are provided, 26. Conduct and document health and safety drills, including fire, natural disaster, and medical emergencies, ensuring compliance with all safety protocols, 27. Manage program financial resources, including petty cash and budgets, ensuring fiscal responsibility and alignment with program needs, 28. Oversee scheduling, usage, and maintenance of program vehicles and facilities, 29. Interview and assess individuals for program admission, as assigned by the program director, 30. Regularly review and process incident reports and ensure corrective actions are implemented promptly., 31. Carefully review, follow up, correct and process all BH Review Committee Minutes as assigned by the Residential Treatment Services Director, 32. Maintain all credentialing standards and contribute to ongoing professional development, 33. Participate in the development of proposals as requested

Job Description Job title Office Manager Current holder Reports to Administrator of Immigration Legal Services Location Immigration Legal Services, Catholic Social Services, Archdiocesan Pastoral Center FLSA Status Non-exempt EEOC Classification Administrative support workers span class="NormalTextRun SCXW241439251 BCX8">in accordance with the values, teachings, and morals of the Roman Catholic Church. Job purpose The incumbent in this role plays a pivotal role in ensuring the efficient functioning of the Immigration Legal Services office environment while upholding the quality of work produced. With a focus on general office management, this position oversees a range of administrative tasks and contributes to the overall organization and productivity of the workplace. Duties and responsibilities * Oversees general office management; assures quality of work produced. * Maintains office supply inventory; orders supplies as needed. * Handling of finances for the office in client payments, petty cash, bill paying etc. * Opens, records, and reads incoming mail; routes/scans mail to proper recipients and may compose replies independently. Supports Administrator in scanning/uploading documents to the database * Types a variety of complex materials at acceptable levels of speed and accuracy * Answers telephones as required; screens calls, forward calls and/or records and forwards messages accurately. * May perform relief receptionist duties as needed; may receive visitors and schedule appointments for staff. * Coordinates with office vendors for outside services such as scanning and shredding. * Develops filing systems and procedures necessary to smooth operation of the office. * Prepares complex clerical records and reports from a variety of material involving a knowledge of office practices and procedures. * Maintains client confidentiality in conformance with Agency confidentiality policy and State laws and regulations. * Other duties as assigned Qualifications Education: High School Diploma or equivalent. Experience: 1-3 years of administrative support * Knowledge of and orientation to the philosophy of the Agency as presented in Mission/Philosophy statements. * Ability to establish and maintain a positive and professional relationship with co-workers, clients, and visitors; cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population. * Typing ability at required speed and accuracy * Ability to multitask, organize, efficiently document, and routinely update information; ability to apply procedures to work problems and situations. * Familiarity with Cerenade immigration, Excel and Word. * Fluency in English and a predominant language of our client population preferred Working conditions No special working conditions at this time. Physical requirements While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tool or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 lbs.

Job DescriptionDescription: Our Mission: Leverage Technology to Advance Social Impact We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field. Senior Support Engineer Tier 3 Please note: This is a fully remote position. The Hiring team is only considering candidates located in EST or CST at this time. Benefits of Working for Tech Impact: • We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses., • Paid Time Off - 15 days accrued in the first year, • 10 Paid Holidays, • 401K matches up to 3% of gross salary, • Employer-paid life insurance benefit, • We offer both remote & hybrid positions Tech Impact is a nonprofit organization dedicated to its staff. Applicants should expect a fast-paced environment with frequent exposure to new and challenging problems. Tech Impact expects most employees to transition over time into more technical and autonomous roles within the organization. Duties and Responsibilities: Service Desk Support · Provides Tier 3 technical support to all clients · Serves as an escalation point for Tier 2 Engineers · Provides direct support on network communications issues · Available to handle inbound issues via email and phone queue Monitoring · Monitors the network management system (Kaseya VSA) and responds to issues · Performs recurring network management tasks as required · Develops scripts and other monitoring improvements as required Projects · Serve as the technical lead on implementation projects, as assigned · Provides technical support on implementation projects, as assigned Customer Service · Maintains strong customer service skills when dealing with clients, vendors, and other Tech Impact partners · Provides technical sales support when engaged by the account management and sales teams · Advises Account Management of client support or recurring technical issues · Delivers on agreed-upon scopes of work as defined by approved projects Professional Development · Improves knowledge of current and future technologies that may be of benefit to Tech Impact or its clients Other Duties · Work with team to identify, develop, and document automation opportunities · Work with team to identify and develop new technology solutions · Provides technical project support as directed · Performs other duties as assigned Qualifications: · 10+ years of IT experience with a broad background in IT infrastructure · Extensive hands-on experience in deploying and maintaining data networking systems, including SonicWALL and other firewalls, Cisco Meraki switches, Ubiquiti Unifi WAPs, and more · Experience administering a cloud-based IT services/infrastructure platform (Microsoft 365, Google Workspaces, AWS, Azure etc.) · Experience configuring / administering / managing a directory server (Active Directory, LDAP, Entra ID, etc.) · Advanced understanding of networking is required. Ability to configure/troubleshoot DHCP/DNS, VLAN’s, VPN, etc. · Experience deploying, maintaining, and supporting VMWare ESXi and/or Microsoft Hyper-V environments. · Experience managing and supporting VoIP systems · Excellent troubleshooting skills · Experience in a managed services environment preferred · Experience working for nonprofits preferred · Excellent communication, writing, analytical, and creative problem-solving skills · Excellent customer service skills, including the ability to translate technical information to non-technical users · Ability to manage multiple projects/tasks simultaneously with tight deadlines · Ability to work well in a team environment Applying For This Role: • When applying for this role, please submit a cover letter, resume, references, and samples or links to your portfolio site, • As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements., • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., • Requires the ability to use a computer and other office-related equipment.Requirements:

Job DescriptionWe are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service. Responsibilities: • Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems., • Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions., • Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise., • Collaborate with team members to develop resolutions for customer challenges and document solutions., • Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved., • Maintain and update procedural documentation to reflect current practices and solutions., • Participate in ongoing certification training to enhance technical skills and knowledge., • Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively., • Remain flexible to accommodate varying shifts, including holidays and weekends., • Provide high-quality customer service through clear and precise communication across all channels.• Minimum of 5 years of experience in a managed services environment or similar role., • Proficiency in troubleshooting Microsoft Windows Server (2012/2016 and newer) and Active Directory., • Experience with Office365, Azure, and Microsoft Exchange., • Familiarity with network operations, including fundamental understanding of TCP/IP and Cisco technologies., • Hands-on experience with VMware vSphere 6.5 or higher., • Knowledge of backup technologies and security practices., • Strong skills in computer hardware and application support., • Industry certifications such as Microsoft, Cisco, or VMware are required.

Job DescriptionDescription: The Medical Receptionist/Check Out is responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. When Checking out he/she is responsible for scheduling following up appointments, collecting money, and providing referral information, scanning, and faxing. He/she will also handle medical and insurance records, as well as billing and other related duties as assigned. Manage patient communications and staff calendars. Convey a positive and professional image of the Care Center to the public. Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. Essential Functions: • Answers incoming telephone calls on a multi-line telephone system in a professional manner., • Schedule patient appointments., • Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures., • Greet patients and visitors as they enter the office and notify the appropriate person of the patient’s arrival., • Collect and post co-pays and remind patients of past due balances on the day of office visit., • Ensure patients check out as they leave the office and follow check-out procedures., • Confirm patient appointments., • Document and notify Doctor when a patient cancels an appointment., • Type correspondence and office memos as directed., • Transcribe information regarding patient visits for medical reports., • Excellent customer service skills., • Effective verbal and written communication skills., • Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients., • Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization., • Commitment to excellence and high standards, • Detail oriented with strong follow-up initiative, • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.Requirements:, • High School Diploma or Equivalent, • Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint), • One year of prior experience in a medical setting preferred

Job DescriptionSalary: $50,000 - $58,000 per year Join Our Team at Duncan Solutions, LLC Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION This is an Onsite position located at 701 Market Street Suite 5300, Jefferson Center Philadelphia, Pennsylvania, 19106. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. PAY TRANSPARANCY This role will offer $$50,000 - $58,000 annually,depending on experience, skills. Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package. POSITION SUMMARY We are looking for a motivated and customer-focused Application Support Specialist to join our team in Philadelphia. This role is crucial for ensuring our end-users have a seamless experience with our technology, including our suite of custom-built applications. As the first point of contact, you will provide essential front-line technical support, troubleshoot issues, and collaborate closely with various teams to drive solutions. This is a full-time, onsite position requiring daily presence in our Philadelphia office. What You'll Do • Provide timely and effective Tier 1/Tier 2 technical support to end-users for our custom applications via multiple channels (ticketing system, email, phone, in-person)., • Diagnose, troubleshoot, and resolve application-related issues reported by users, ensuring clear and empathetic communication throughout the process., • Accurately document user issues, troubleshooting steps, and resolutions within our ticketing system and knowledge base., • Escalate complex technical issues to development teams or other senior support staff, providing detailed information for efficient resolution., • Collaborate effectively with colleagues, developers, QA testers, and project managers to identify root causes and implement solutions., • Assist in creating and maintaining user documentation, FAQs, and training materials for custom applications., • Identify trends in user-reported issues to proactively suggest application improvements or training opportunities., • Participate in testing new application features or updates before release., • Maintain a high level of professionalism and customer service in all interactions., • Other duties as assigned. What You'll Need to Succed Some College/Associates • Additional experience above the required minimum may be substituted for education requirements Must Have • At least 1-year of experience in a technical support, help desk, or application support role, directly assisting end-users., • Demonstrated ability to troubleshoot and support custom or proprietary software applications., • Exceptional communication skills (both written and verbal) with the ability to explain technical concepts clearly to non-technical users., • Strong interpersonal skills with a patient, customer-centric approach., • Excellent problem-solving and analytical abilities., • Proven ability to collaborate effectively within a team environment and across departments., • Self-driven and proactive, with the ability to manage time effectively and prioritize tasks in a fast-paced environment., • Must be able to work onsite daily at our Philadelphia office. Desired • Voice and data communication cabling and equipment., • Remote Desktop Client and Remote Assistance technologies, • Software application support PHYSICAL DEMANDS/WORKING CONDITIONS • Mobility: Frequently required to move about, traverse, or walk between different buildings, floors, or work areas to reach end-user locations., • Stamina: Must be able to stand and walk for extended periods while providing on-site support or moving between locations., • Carrying Equipment: May be required to lift, carry, or transport IT equipment (e.g., laptops, peripherals, tools) weighing up to [e.g., 25-50] pounds between locations., • Pace: Ability to move efficiently between user locations to respond to support requests in a timely manner., • Environmental Conditions: May be exposed to various weather conditions while walking between buildings or different sites. WHAT WE OFFER Duncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance • Medical, Dental, & Vision Insurance, • Healthcare & Dependent Flexible Spending Accounts (FSA), • Health Savings Account (HSA) with Employer Contribution, • Company Paid Life and AD&D Insurance, • Company Paid Short- & Long-Term Disability, • Employee Assistance Program (EAP), • Business Travel Accident Insurance, • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor), • Corporate Travel Discounts, • Bonus & Incentive Compensation Programs, • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off • 9 Company Holidays, • PTO Accrual, • Sick Time Accrual, • Parental Leave, • Jury Duty, • Bereavement Other Voluntary Benefits • Life and AD&D Insurance for Employees/Spouse/Child(ren), • Critical Illness, • Accident Insurance, • Identity Theft Insurance, • Pre-paid Legal Insurance Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us To view all of our current job opportunities, please visit

Job DescriptionPurpose of Your Job Position The primary purpose of your job position is to plan, develop, test, modify, document, support, network, telephony, related systems and software, applying your independent judgment and knowledge of programming techniques and computer systems, and as may be directed by the Chief Information Officer. In addition, you will be called upon to lead, guide and/or assist in specific tasks/projects as directed Delegation of Authority As the Network Support Specialist, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties. Job Functions Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position. MAJOR DUTIES AND RESPONSIBILITIES • Be knowledgeable of, and implement mission and philosophy of the organization within the scope of responsibilities., • Knowledge and application of the principles, operation and capabilities of current high-speed communications network hardware, software and protocols., • Knowledge and application of the principles of communications system operation, maintenance, monitoring and control., • Maintain, monitor and support all network servers, backup and monitoring services., • Monitor and insure network security models and model compliance both within systems and through policies and procedures., • Must apply experience with LAN/WAN and Telephony Technologies Routers, Switches, Firewall, Networking testing and security equipment., • Knowledge and application of computer and network operating system methods and procedures., • Skill in the use of programming languages, hardware and protocols specific to the assignment., • Skill in effectively communicating technical subjects both orally and in writing., • Must have and apply a working knowledge and experience in a networking capacity with following products Windows Server, Active Directory Service, DNS, Windows and Linux desktop operating systems, Google Workspace, Microsoft 365., • Assist in the integrations of voice and data operations., • Provide or arrange maintenance for computer, network, or telephony -related hardware and software as needed or directed by the OIT Management., • Provide or arrange setup and installation of new network and telephony products or software and remove unneeded equipment., • Communicate with OIT staff on all activities and developments., • Stay abreast of current technology and provide product and system recommendations to OIT staff as well as give direction for trainings., • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets., • Provide telephone and desk-side support for computer, network, and/or telephony-related issues assist in User Support Services., • Must have and apply a working knowledge and experience using Microsoft Office, Windows troubleshooting and installation. The ideal candidate has experience with other common desktop applications and technical applications such as Linux distributions., • Must apply systems analysis techniques and procedures, including consulting with users, OIT staff and/or Management to determine optimal hardware, software and system functional specifications and perform necessary modifications., • Must perform basic networking functions such as user and printer management and implement end user security parameters., • Required to maintain records of daily activities, issue problems, remedial actions, installations and outcomes., • Ensure all problems are logged promptly and correctly., • Assist in creation, updating and ongoing monitoring of an accurate inventory and User Support solutions database., • Provide user support as needed, which may include after-hours support of the network infrastructure., • Perform any other task or responsibility as directed by Office of Information Technology Management. Staff Development • Create, Attend and participate in in-service educational classes and on-the-job training programs as directed., • Attend and participate in workshops, seminars, etc., as approved. Safety and Sanitation, • Follow all established safety procedures and precautions when operating office equipment., • Report equipment malfunctions or breakdowns to your supervisor as soon as possible., • Report all unsafe/hazardous conditions to your supervisor immediately. Equipment and Supply Function, • Ensure administrative supplies have been replenished in work areas as necessary., • Assure that work/assignment areas are neat, clean and office equipment is covered before leaving such areas on breaks, end of workday, etc. Resident Rights, • Maintain confidentiality of all pertinent resident care information to assure resident rights are protected., • Assure that resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights including the right to file complaints are followed. Miscellaneous, • Demonstrates flexibility in meeting staffing needs and emergencies., • Reports to work on time., • Demonstrates high standards of attendance. Education, • Minimum High School graduate with up to eighteen (18) months of specialized training in advanced principles or techniques in computer technology and networking. Certifications in at least one or more of the following (Network+, A+, Security+, Linux+, any Cisco and Microsoft Server Technologies) Experience, • Minimum three years experience with computers and high comfort level in using computer, network, and security technologies. POSITION REQUIREMENTS Skills and Abilities • Excellent verbal and written communication skills; excellent interpersonal skills., • Detail oriented and excellent organizational skills., • Demonstrated good judgment and decision-making ability; exercises discretion and independent judgment., • Experience in and comfort with leading groups and teams., • Ability to perform well under pressure; patience and diplomacy., • Ability to establish and maintain effective working relationships with other Secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies., • Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population., • Valid driver’s license; position requires travel throughout the 5-county area. Working Conditions, • Works in office areas as well as throughout the facility., • Sits, stands, bends, lifts and moves intermittently during working hours., • Is subject to frequent interruptions., • Works beyond normal working hours on weekends and holidays; as necessary., • Attends and participates in continuing education programs., • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., • May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses., • Communicates with other department supervisors., • Must be able to move intermittently throughout the workday., • Must be able to cope with the mental and emotional stress of the positions., • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met., • Must be in good health and demonstrate emotional stability., • Must be able to operate office, business and accounting machines, • May be required to lift up to 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds., • Must be able to assist in the evacuation of residents.

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs., • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Enterprise Applications Integrations (EAI) Specialist is an integrations engineering role within the Office of Innovation and Technology. Working under the Technical Program Manager for Shared Services, this role endeavors to connect various applications across the City to the designated platform. The specialist ensures that these connections ease access to assigned platforms, thus increasing adoption and improving customer satisfaction with City services, and serves as a front line of support throughout the integration process and beyond. To begin with, this role will be primarily concerned with KUBRA, the city’s payment processor, but may come to encompass other platforms as time and need allow. The Integration Specialist will • Ensure seamless connection between and interactions of various systems that utilize OIT platforms, • Implement new features and enhancements for existing platforms, • Coordinate the deployment of new features across various integrations, • Conduct integration testing and troubleshooting for system compatibility and stability, • Monitor platform performance and address any issues that arise, • Provide front-line support for new and existing implementations, will be hands-on where necessary, and will coordinate with the vendor as appropriate, • Collaborate with cross-functional, technical, and business process teams across the City that utilize the assigned platforms to improve experience and promote adoption of assigned platforms, • Help build out and maintain a library of code / implementation examples to ease and accelerate the deployment and integration of the assigned platforms, • Actively participates in the use, updating, and auditing of the SOP document library used by the team, • Experience managing and troubleshooting complex systems in an enterprise-level environment, • Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language, • Competence and confidence in customer service skills, including troubleshooting, discussing issues, and providing options for requests and resolutions for issues, • Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems, • Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment Additional/Desirable Skills & Abilities • Experience with common programming or scripting languages like:, • Bash, • Powershell, • Nodejs, • .Net, • Experience with payment processing or point of sale integration is a plus., • Understanding of cloud technologies, in particular IaaS and Infrastructure as Code We care more about what you can do than where you learned how to do it. That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) years of experience working within IT, with particular preference given to experience with integrations, common scripting and programming languages, and enterprise-level applications. Additional Information Salary Range: $65,000- $85,000 Important: To apply, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!, • Your resume or curriculum vitae., • Optionally, an online professional portfolio or public GitHub account. We won’t accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job Description Pritchard Industries is a leading national facilities service company committed to delivering exceptional service to our clients. With a focus on excellence and innovation, we provide a wide range of facility management solutions tailored to meet the unique needs of each client. Pritchard Industries is seeking to hire an Account Manager. The Account Manager serves as a key role and managerial member of The Arthur Jackson Company. This position will be responsible for successfully delegating all the activities through subordinate supervisors, team lead(s) and employees. This position is responsible for the success of client retention and employee training and development. The Account Manager will work with their designated Property Managers, District Manager maintain a solid, mutually beneficial business relationship that ensures account retention. Responsibilities: • Meet with the Property Manager to discuss any building related matters, • Discuss any employee related issues with Arthur Jackson Operation Manager, District Manager, and Human Resources., • Complete Tenant Surveys, • Plan, organize, direct and control the workflow at their assigned location are effective and efficient, including rearranging janitorial staff assignments to provide coverage for employees' vacations, personal days and absenteeism., • Evaluate employees work performance. Discuss work related problems and counsel employees when necessary. Initiate Corrective Action/Disciplinary Procedure when necessary., • Document employees' work performance, conduct inspections of employees' work areas, document project work that is completed throughout the building, complete employee attendance log book, verify that employees are clocking in and out daily and submitting accurate payroll to the main office on a weekly basis., • Train employees, • Establish and maintain relationship with Property Managers and Tenant Contacts., • Continued, working knowledge of chemical and equipment usage and building policies., • Respond with urgency when emergency calls are received or situations arise such as floods arise, etc, at your assigned buildings. Ensure employees are scheduled and equipment is available and ready to be used., • Evaluate cleaning products, materials and equipment. Report equipment needs and conditions to your District Manager., • Comply with all Arthur Jackson Company's and Client policy and procedures. Will partner with Human Resources on specific matters that may arise., • Must have a high school diploma or G.E.D, • Must have a minimum of two years of college- Bachelor's Preferred, • Must have 2 or more years supervisory experience, • Salary: $65,000 - $75,000/year, • Bonus eligible, • Paid holidays and vacation time., • Health Benefits Package, • Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care, • 401K EEO Notice: Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.

Job Description About Us: Medical Guardian and MobileHelp, a Medical Guardian brand, are leading consumer healthcare service brands, providing connected health and safety solutions for aging-in-place. With high-performing inside sales teams across two brands, we are scaling our ability to acquire, serve, and retain members through innovative technology, a strong performance culture, and a relentless focus on the customer. We are seeking a Sr. Director of Sales Operations to partner with our Chief Sales Officer in building the next generation of our sales engine. This leader will own sales technology, process design, analytics, reporting, enablement, and compensation administration. The role is critical to ensuring that our 100+ sales reps and managers are enabled, supported, and equipped to achieve their goals. Role Overview: The Sr. Director of Sales Operations will be responsible for designing, implementing, and managing the infrastructure that powers sales performance. This includes oversight of CRM systems, reporting dashboards, workflow processes, and training and enablement programs. This role requires both a strategic mindset and hands-on execution, ensuring sales leadership and frontline managers have the insights, tools, and support to maximize productivity and deliver predictable results. Key Responsibilities: Sales Technology & Systems Management: • Serve as the business owner for the sales technology stack, including CRM (Salesforce or equivalent), dialers, call analytics/QA platforms, workforce management tools, and reporting dashboards., • Evaluate, recommend, and implement new tools such as AI-powered coaching, call scoring, or automation platforms to increase rep productivity and improve conversion rates., • Ensure system adoption across all sales teams through training, support, and process reinforcement., • Partner with IT and vendors to manage integrations, data flows, and troubleshooting. Sales Process Design & Optimization: • Map and document all inside sales workflows from lead intake through member onboarding., • Identify bottlenecks and inefficiencies, and lead process improvement initiatives., • Standardize lead distribution, call flows, objection handling, and escalation paths., • Design and maintain sales playbooks that outline best practices for reps and managers., • Partner with Marketing, Retention, and Member Services to align lead management and ensure a seamless customer journey. Reporting, Analytics & Forecasting: • Develop and maintain executive dashboards that provide visibility into KPIs such as cost per sale (CPS), lead-to-close conversion, rep productivity, and revenue performance., • Deliver weekly and monthly reporting packages for the Chief Sales Officer, Finance, and senior leadership., • Support the Sales team with team-level insights to drive accountability and coaching., • Own forecasting processes to ensure accurate projections of sales performance., • Conduct deep-dive analyses on lead sources, call outcomes, and win/loss patterns, and translate findings into actionable recommendations. Training, Coaching & Sales Enablement: • Design and oversee onboarding programs for new reps, including system training, product knowledge, call flow certification, and shadowing programs., • Partner with the CSO to identify skill gaps among reps and managers, and develop targeted training programs to close those gaps., • Create ongoing learning content such as playbooks, best practice guides, and call scoring rubrics., • Implement QA processes and monitor call recordings to ensure consistent execution and identify coaching opportunities., • Introduce role-specific training for Sales Managers to elevate their ability to coach and develop their teams. Strategic Projects & Cross-Functional Alignment: • Lead cross-functional projects that impact sales, such as new product launches, pricing adjustments, or new channel development (e.g., healthcare partnerships)., • Serve as a liaison between Sales, Marketing, Operations, and Finance to ensure alignment on goals, performance tracking, and execution., • Partner with Marketing to evaluate lead quality and optimize lead routing and nurturing strategies., • Provide data-driven support for executive decision-making on investments in new markets or sales models. Team Leadership & Administration: • Ensure reporting, comp tracking, and administrative tasks are completed efficiently., • Build and mentor a small but high-impact operations team as the function grows., • Foster a culture of continuous improvement and accountability., • Ensure clear communication and collaboration to balance people management with operational excellence. Qualifications: • 7+ years of experience in Sales Operations, Revenue Operations, or Sales Enablement, with leadership responsibility in high-volume inside sales environments., • Strong knowledge of CRM systems (Salesforce preferred) and related sales technology tools., • Proven ability to design and optimize sales processes that scale., • Deep analytical skills; able to interpret complex data and present actionable insights., • Experience managing sales compensation plans and incentive programs., • Excellent collaboration and communication skills, with the ability to influence senior leaders and partner cross-functionally., • Demonstrated success in building onboarding and training programs that improve rep performance., • Hands-on leadership style; comfortable managing both strategic initiatives and tactical execution., • Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Why Join Us • Opportunity to shape and scale the sales infrastructure behind two nationally recognized healthcare brands., • High-visibility role reporting directly to the Chief Sales Officer., • Mission-driven culture focused on improving lives and empowering older adults to live independently., • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick Time Off & Holidays), • Company Paid Short Term Disability and Life Insurance, • Retirement Plan (401k) with Company Match

Job Description Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the Senior Social Media Strategist of our dreams! Abe is a specialized consultancy focused exclusively on social media advertising. We are a hub for innovative strategies, helping clients leverage the full power of LinkedIn, Meta and more to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you! We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Senior Strategist with a growth mindset to join our evolving team! We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs). This role reports to the Associate Director and is a crucial part of the social media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency. The Account Strategist, LinkedIn Advertising works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses. Roles & Responsibilities * Oversee and lead a collection of Social Media accounts * Serve as direct support to client contacts * Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic * Build strategies for clients each quarter * Have the ability to create, maintain, and optimize budgets for paid media campaigns * Deeply understand client positioning and unique value propositions * Confirm lead routing is accurate within a CRM * Responsible for personal productivity and utilization * Work directly with Associate Director to ensure internal and client goals are being achieved * Understand the value of Programmatic campaigns * Drive cross-sells, upsells and referrals via client relationships and professional network * Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI What You Offer * 2+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients * Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads * Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more * Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more * Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization * Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance * Ability to drive results and measure via OCT * Experience with audience segmentation by tier, job title etc. * Proven and measurable success with mid-market or enterprise accounts * Ability to translate and articulate strategy and tell stories with data * Equal parts competitive and curious; you’re a true problem solver * You live on the cutting edge of the industry, always looking for opportunities to grow and share * Ability to organize, prioritize and manage multiple projects simultaneously * You’re quality-obsessed and have not lost your soul for advertising * Travel to visit clients approximately once per year, per client or as needed What Success Looks Like * You encompass our core values through every interaction; internally and externally * Effectively manage approximately five mid-tier and enterprise accounts * Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores * Build client trust and relationships that create consistent renewals * Cross-sell services that align with client goals and objectives * Clearly communicate results with client point of contact and executives * Exceptional decision making, as it relates to strategic direction for accounts Benefits * 🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience. * 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle * Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents * Benefits to Support the Whole Person: * 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace * 💪 Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care * 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave * 💰 Financial - Traditional and Roth 401(k) with a 3% company match * 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time Work Environment Requirements As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to . Additional Information At Abe, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

Job DescriptionWe Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. How You Will Contribute The Conservator of Decorative Arts and Sculpture will perform conservation examinations and treatments on the museum’s collection of sculpture, decorative arts, installation art, outdoor sculpture, architecture, and other collections in a wide range of materials including ceramics, glass, metal, stone, wood, polychrome wood, plastics, leather, lacquer, other organic materials, and composites. The museum has major holdings of American, European, South Asian, and East Asian works of art, including Contemporary Art, Design, time-based media, and outdoor sculpture, and with expanding collections of African and African Diasporic Art. The Conservator will work independently and collaboratively to conduct research to further understanding of materials and techniques used by artists, manufacturers, and fabricators. They will serve as an integral member of the museum’s conservation staff and assume leadership in activities relating to exhibitions, installations, loans, preventive care of the permanent collections and building, and professional and public engagement. The Conservator establishes long-term goals and strategic planning for the conservation gallery maintenance program, overseeing the Supervisor of Conservation Gallery Maintenance and a team of part-time gallery maintenance technicians who carry out routine collection maintenance in galleries on weekly or established periods as required. Specifically, you will: • Examine, conduct research, and perform conservation treatment on a range of artworks that fall into the broad category of objects conservation, which includes ceramics, glass, metal, stone, wood, polychrome wood, plastics, lacquer, leather, other organic materials, composite objects, architectural materials, and installation art., • Evaluate and document the condition of works requested for loan, exhibition, or acquisition consideration., • Advise on housing, installation, storage, mount-making, handling, packing, and transport of works of art., • Collaborate with conservation scientists in chemical and instrumental analysis and characterization of materials of works of art., • Carry out analysis and evaluation of artworks using techniques such as x-radiography and visible, fluorescence, and polarized light microscopies., • Work collaboratively across departments for exhibition planning, emergency planning, building care and maintenance, and capital projects., • Mentor and train conservation junior staff, post-graduate fellows, interns, and technicians., • Lead and participate in ongoing preservation activities to contribute to the preventive care of museum collections, including environmental monitoring, pest mitigation, storage planning, and materials testing., • Establishes long-term goals and strategic planning for Conservation Gallery Maintenance. Supervise and provide guidance for Supervisor of Conservation Gallery Maintenance and associated team of Conservation Gallery Maintenance technicians. Establish priorities, advocate for and help coordinate resources and budget development. Lead hiring and personnel considerations for team., • Participate as a member of the Conservation Division in a range of institutional initiatives and functions, as well as in professional and public engagement. These may include museum committees, staff presentations, and teaching and conferences., • Assist in the administration of the Decorative Arts and Sculpture Conservation Department including development of budget, annual report of highlights, fund-raising, grant-writing, record keeping, and maintenance of chemical inventory and safety protocols., • Perform other duties as assigned. Your background and experience include: • Graduate degree from a recognized Art Conservation training program, or equivalent training, with a specialization in objects conservation., • Significant experience in objects conservation at an advanced level of responsibility in a museum/collection setting., • Proven ability to plan and execute a variety of complex conservation treatments, and experience with a wide range of collections., • Demonstrated ability to manage multiple complex projects and liaise and communicate effectively with multiple stakeholders., • Demonstrated ability to lead a team, prioritize projects with multiple stake holders, and understand and interpret the role of Conservation Gallery Maintenance in a large museum., • Demonstrated visual, manual, and scholarly aptitudes. Strong written and verbal communication skills., • Strong organizational skills, attention to detail, and the ability to work both independently and collaboratively. Position and Compensation Details • The salary for this position is $85,000., • This position is Full-Time, Exempt, and 35 hours per week., • This position reports to The Senior Conservator of Decorative Arts and Sculpture., • This position is required to be performed fully onsite at Philadelphia Museum of Art locations., • Physical Requirements:, • Ability to utilize instruments and computers required of this job, to perform physically administrative duties in a typical laboratory environment, gallery, or exhibit space, and to access all public and staff areas of the museum campus, with or without accommodation., • Ability to operate power equipment used in objects conservation, including drills, saws, pressure washers, personnel lifts, and others as needed and with appropriate training., • Ability to regularly set up, adjust, and operate a computer/keyboard and other, • Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. Institutional Requirements • Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums., • Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest., • Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences., • Maintains confidentiality., • Adheres to all museum protocols, procedures, rules, and policies. Application Timeline Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected. What We Offer Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to: • Free general admission to the museum for you and your immediate family, • Discounted guest tickets for admission, • Discounts on gift memberships, • Special staff tours and presentations from our curatorial and conservation teams, • Medical, dental, and vision benefits, • Fully paid short-term disability insurance, long-term disability insurance, and life insurance, • Health savings or flexible spending account program, • Retirement savings program with museum match Powered by JazzHR cZZzhbyDHq

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET \uD83E\uDD13 • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos \uD83D\uDE0D, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits \uD83E\uDD13, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. Our approach — “Magnet, Not Mandate” — means there’s no formal office requirement, but we value proximity that allows for meaningful in-person engagement when it matters most. Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. Exceptional candidates in other areas may also be considered. About the role The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market.What you’ll do • Managing a digital brand focused on websites., • Build and sustain relationships with key clients grounded in an understanding of their business goals., • Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health., • Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders., • Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications., • Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team., • Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team., • Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly., • Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.About you, • 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites, • Experience in pharmaceutical marketing is required, • Proven ability to collaborate across functions and project teams in a dynamic environment, • Experience in managing pharma brand launch in rare disease is preferred