Senior Manager Ecommerce
hace 17 horas
Orange
About Us We are a growing consumer products company with approximately $2 million in annual sales, selling through multiple online channels including Shopify, Amazon, Walmart Marketplace, eBay, and Wayfair. We are looking for a hands-on Senior E-commerce Manager who can take ownership of our online business, identify growth opportunities, and help scale our revenue. Position Summary The Senior E-commerce Manager will be responsible for managing and growing all aspects of our online sales channels. This role requires someone who combines strategic thinking with hands-on execution and has experience managing marketplace operations, digital marketing, merchandising, and e-commerce analytics. Responsibilities • Own the day-to-day performance of Shopify, Amazon, Walmart Marketplace, eBay, and Wayfair., • Develop and execute strategies to increase online revenue and profitability., • Optimize product listings, titles, images, keywords, and content across all marketplaces., • Improve conversion rates and customer experience on the Shopify website., • Manage promotions, pricing strategies, coupons, and seasonal campaigns., • Oversee inventory availability and coordinate with operations to prevent stockouts and overselling., • Monitor marketplace health metrics, seller performance, customer reviews, and account compliance., • Manage email marketing campaigns, customer retention initiatives, and loyalty programs., • Work with advertising agencies or directly manage Amazon Ads, Google Ads, Meta Ads, and marketplace advertising., • Analyze sales performance, traffic, conversion rates, advertising results, and customer behavior to identify growth opportunities., • Create weekly and monthly reports with actionable recommendations., • Research competitors, pricing trends, and new marketplace opportunities., • Implement automation and AI tools to improve efficiency and support business growth.Qualifications, • 5+ years of e-commerce management experience., • Strong hands-on experience with Shopify., • Experience managing Amazon Seller Central., • Experience with Walmart Marketplace, eBay, and Wayfair is strongly preferred., • Knowledge of marketplace SEO, catalog management, and listing optimization., • Experience with inventory management and order fulfillment processes., • Strong understanding of Google Analytics, Excel, and reporting tools., • Experience with Klaviyo or another email marketing platform., • Excellent analytical, organizational, and communication skills., • Self-motivated, detail-oriented, and comfortable working in a fast-paced, growing company.Marketplace Account Management & Compliance, • Own the health and performance of all marketplace accounts, including Amazon, Walmart Marketplace, eBay, and Wayfair., • Monitor and maintain excellent account health metrics, including Order Defect Rate (ODR), Late Shipment Rate, Valid Tracking Rate, On-Time Delivery Rate, Cancellation Rate, and other marketplace performance standards., • Ensure compliance with all marketplace policies and seller requirements to prevent account warnings, listing suppressions, or suspensions., • Proactively resolve policy violations, customer complaints, A-to-Z claims, chargebacks, returns, and performance notifications., • Manage catalog quality by maintaining accurate product listings, images, attributes, pricing, and inventory across all marketplaces., • Coordinate with customer service, warehouse, and operations teams to quickly resolve issues that could negatively impact seller performance., • Develop and implement processes that improve marketplace efficiency, customer satisfaction, and operational excellence., • Serve as the primary point of contact for marketplace escalations and account-related issues., • Continuously monitor marketplace updates, policy changes, and new selling opportunities to ensure the business remains compliant and competitive.Required Experience, • Demonstrated experience successfully managing and maintaining healthy seller accounts on Amazon Seller Central, Walmart Marketplace, eBay, and Wayfair., • Proven track record of resolving account health issues and maintaining high seller performance metrics., • Strong understanding of marketplace policies, compliance requirements, listing optimization, and catalog management. Key Performance Indicators (KPIs) Success in this role will be measured by: • Increase total online revenue, • Improve gross profit margin, • Increase Shopify conversion rate, • Grow Amazon and marketplace sales, • Improve Average Order Value (AOV), • Increase repeat customer rate, • Maintain marketplace account health and customer satisfaction, • Improve advertising return on ad spend (ROAS), • Reduce inventory stockouts and listing errorsCompensation, • Competitive salary based on experience - $90k–120k, • Performance-based bonus tied to revenue and profitability goals - To be discussed at the job interview, • Paid time off and benefits, • Opportunity to grow into a Director of E-commerce role as the company expands