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We’re scaling a consumer electronics brand and need an Operations Manager to own day-to-day fulfillment, inventory accuracy, ERP integrity (NetSuite), and purchase-to-delivery flow. You’ll turn NetSuite into a reliable source of truth, keep orders moving across DTC/marketplaces/retail dropship, and assist with generating and tracking purchase orders for manufacturing partners (executive team retains the factory relationship and negotiations). What you’ll do • NetSuite ownership (hands-on): item master governance, inventory transactions, returns, CSV imports, saved searches/dashboards, workflows, exception cleanup, and ERP↔ecommerce/EDI/ASN connector hygiene., • Fulfillment & logistics execution: coordinate with 3PLs and carriers on receiving, putaway, pick/pack, SLAs, chargeback prevention, and on-time delivery for DTC, marketplaces, and retail dropship., • Inventory excellence: cycle counts, reconciliation, shrink analysis; maintain ≥98% inventory accuracy across facilities., • S&OP support: build a 12-week rolling forecast, align demand/supply, place POs, track ETAs, manage expedites/de-expedites, and land cost visibility., • Compliance & documentation: routing guides, carton/pallet standards, Incoterms/HTS basics, and audit-ready records., • Customer service enablement: reduce WISMO and RMA cycle time through better data integrity, allocations, and status visibility., • Continuous improvement: root-cause late orders/chargebacks and automate repetitive ERP/WMS tasks. Note: Factory relationships remain with the executive team. This role creates, releases, and tracks POs and provides production/ETA visibility. What you’ve done • 5–8+ years in operations/supply chain for consumer products (wearables, electronics, accessories, or similar)., • Deep NetSuite proficiency (admin-level or power user): saved searches, dashboards, workflows, item master, inventory/fulfillment flows, CSV mass updates; bonus for SuiteAnalytics/EDI experience., • Managed 3PL operations and high-volume DTC/retail dropship (SLAs, scorecards, chargebacks)., • Comfortable with ecommerce platforms, marketplaces, EDI/ASN, and retail routing guides., • Strong S&OP support background (forecast inputs, PO creation, ETA tracking)., • Advanced Excel/Sheets (lookups, pivots) and data hygiene mindset; SQL or BI is a plus., • Based in Miami/Broward or willing to relocate; occasional travel to facilities. How success will be measured (KPIs) • OTIF ≥ 96% across DTC/marketplaces/retail dropship., • Inventory accuracy ≥ 98%; stockout days ↓ 40%., • Pick/pack error rate ↓ 50%; chargebacks ↓ 50%., • Order cycle time (order→ship) improves quarter-over-quarter., • ERP data quality: accurate dashboards, clean exceptions, reliable connectors. First 90 days • Day 30: Current-state ops audit; stabilize ERP↔ecommerce/EDI connectors; publish 3PL scorecards; start weekly S&OP cadence., • Day 60: SOPs for inbound, allocations, returns; chargeback prevention plan; inventory cycle-count program live., • Day 90: OTIF on target; inventory ≥98%; dashboard pack (OTIF, cycle time, stockouts, error rate, freight %) live; PO/ETA tracking standardized. Tools you’ll touch NetSuite, ecommerce platform admin, marketplace portals, EDI/ASN tools, WMS/3PL portals, Excel/Sheets, basic SQL/BI, project trackers. Compensation & benefits Competitive salary, performance-based bonus, and benefits commensurate with experience. Apply: Submit your resume and a brief note on your most impactful NetSuite automation via the LinkedIn “Easy Apply.” EEO: We’re an Equal Opportunity Employer and welcome applicants from all backgrounds.

Events & Launches: Support Social Media Manager with digital campaigns that amplify event activations (Miami, partnerships, collaborations). Our client is seeking an E-Commerce and Digital Marketing Manager to own and optimize our digital sales ecosystem. This role works hand-in-hand with the Social

We are partnering with a fast-growing CPG company expanding its footprint in North America to recruit a Brand Strategy Manager. This role will focus primarily on a developing and implementing brand strategy and play a central part in shaping its presence across digital, retail, and trade channels. Position Summary The Brand Strategy Manager will drive brand strategy and execution, with responsibilities spanning social media, packaging, customer service, innovation, trade shows, and ecommerce. The role requires a balance of creativity and data-driven decision making to connect with consumers, support sales growth, and deliver measurable business impact. Key Responsibilities • Lead social media channels, influencer partnerships, and affiliate programs., • Manage creative agencies for packaging, advertising, and sales collateral., • Oversee packaging design updates and new SKU launches., • Direct customer service processes, ensuring timely resolution and consumer satisfaction., • Coordinate innovation projects across internal teams and external partners., • Analyze market trends, competitive activity, and portfolio performance; recommend corrective actions., • Support sales with presentations, sample coordination, and retail marketing activations., • Organize trade shows and consumer events, including Expo West., • Oversee ecommerce strategy and agency partners, focusing on conversion, acquisition, and retention., • Developing and Tracking budgets, KPIs, and ROI across campaigns; ensure alignment with brand principles of consumer focus, teamwork, and continuous improvement. Requirements • Bachelor’s degree in Marketing, Business, or related field (MBA a plus)., • 6 years of brand management experience in food, beverage, or CPG (North American Market Highly Preferred)., • Expertise in integrated marketing, brand strategy, digital Marketing, and packaging development., • Strong cross-functional collaboration with sales, supply chain, and product development., • Knowledge of ecommerce platforms and digital performance metrics., • Fluent in English; Spanish (Optional) Desired Skills • Creative yet analytical approach, balancing brand equity and performance marketing., • Strong communication and presentation abilities., • Adaptability in a fast-paced, entrepreneurial environment., • Genuine interest in health, wellness, and better-for-you foods.

The Amazon Marketplace Brand Manager supports the company’s mission by managing the e-commerce process specific to Amazon marketplace, including but not limited to forecasting, inventory management, analyzing data and pricing, user experience and monitoring sales. Duties and Responsibilities: • Establish and implement marketplace strategies and best practices for growth on Amazon and other online marketplaces, • Serve as the in-house Amazon expert for the brand's you manage, • Improve brand value and experience by enforcing quality standards in the marketplace, • Analyze business performance to gain insight and take appropriate action related to KPIs (sales, traffic, conversion), • Own all data related to Marketplace decisions for your brands (pull data, analyze, and action it out), • Proactively assess and address inventory needs, • Monitor account performance, and resolve any issues that need to be addressed, working closely with vendor partners as needed., • Plan, manage, and coordinate all activities related to stock management, order completion, and task prioritization for the Marketplace, • Act as team lead for remote contractors who support e-commerce function, • Coordinate product setup, including copy-production, imagery, keywords, attributes, and other product data with internal and external teams Qualifications and Requirements: • Detail oriented and organized, with strong analytical skills, • E-Commerce experience required, • Experience managing marketplace operations, specifically Amazon, preferred, • Knowledge of marketplace business models, • Comfortable in a client-facing role, • Excellent communication skills, able to work with individuals at all levels, • Self-starter and able to work in a high-growth environment

Title: Customer Service Manager Location: Remote Salary: $60,000 per year base + benefits Industry: Retail Brief Overview: This role will lead the eCommerce customer service function for a retail apparel brand, ensuring that every interaction—whether via email, chat, social, or phone—delivers a premium and brand-right experience and collaborate closely with cross-functional partners across digital operations, fulfillment, merchandising, and marketing to optimize the online customer journey and drive satisfaction, loyalty, and repeat purchase. Job Responsibilities: • Oversee daily operations of the eCommerce customer service team to ensure timely, empathetic, and effective customer support across all digital channels., • Manage and resolve escalated customer cases, ensuring swift resolution and a positive brand experience., • Partner with the eCommerce operations and logistics teams to monitor and improve fulfillment accuracy, delivery performance, and returns/exchanges processes., • Analyze service metrics (CSAT, response time, NPS, first contact resolution, etc.) and provide actionable insights to improve performance and reduce friction., • Collaborate with digital product and UX teams to identify pain points in the customer journey and contribute to site enhancements that reduce service volume., • Develop customer service training programs and knowledge bases to ensure team consistency and continuous improvement., • Partner with marketing, merchandising, and retail teams to align on promotions, product launches, and campaigns that impact customer service demand., • Advocate for the voice of the customer internally—sharing trends, feedback, and insights to inform broader brand and operational decisions., • Job Requirements:, • Bachelor’s degree in business, Communications, or a related field (or equivalent experience)., • 5+ years of experience in customer service management within eCommerce, retail, or apparel., • Experience managing and mentoring customer service teams in a high-volume, digital-first environment., • Strong understanding of eCommerce operations, order management, and fulfillment workflows., • Excellent written and verbal communication skills with a sharp attention to tone, empathy, and brand voice., • Proficiency with customer service platforms and CRM tools (Zendesk, Gorgias, Salesforce, etc.)., • Data-driven mindset with strong analytical and problem-solving skills., • Proven ability to collaborate cross-functionally and influence outcomes in a fast-paced setting.

Department: Strategy Direct Report: Media Director Title: Paid Search Specialist Level: Manager POSITION SUMMARY The Paid Search Manager / Senior Manager is responsible for leading the strategy, execution, and optimization of paid search campaigns across multiple clients and industries. This role is both strategic and hands-on, requiring deep expertise in Google Ads, Microsoft Ads, and performance data analytics. You’ll collaborate with cross-functional teams—including media planners, account managers, analytics, and creative—to ensure campaigns meet client goals and drive meaningful business outcomes. KEY RESPONSIBILITIES • Develop and manage paid search strategies that align with client objectives and performance KPIs., • Oversee campaign setup, management, and optimization across Google Ads, Microsoft Ads, and other search platforms., • Lead keyword research, ad copywriting, bid strategies, audience targeting, and A/B testing initiatives., • Monitor and analyze campaign performance using platforms such as Google Ads, Google Analytics, and third-party tools, • Present performance insights and strategic recommendations to clients and internal teams on a regular basis., • Mentor and manage junior team members, ensuring high-quality execution and professional growth., • Stay current with platform updates, industry trends, and emerging tools to drive continuous innovation., • Collaborate with other media channels (social, display, SEO, etc.) to ensure integrated media strategies., • Partner with analytics and data teams to deliver accurate reporting, attribution insights, and ROI analysis. QUALIFICATIONS • 4–7+ years of experience in paid search/digital media, ideally within an agency environment., • Strong knowledge of Google Ads, Microsoft Ads, and Google Analytics., • Experience with eCommerce, lead generation, or multi-touch attribution models is a plus., • Proficiency with Excel/Sheets, campaign management platforms (e.g., SA360), and data visualization tools (e.g., Looker Studio, Tableau) preferred., • Proven ability to think strategically and execute tactically across campaigns of varying budgets and complexity., • Strong communication and presentation skills, with experience in client-facing roles., • Google Ads and/or Microsoft Ads certifications are a strong plus. BENEFITS: • Glue-IQ pays 100% of Health plan premium (health, dental, vision), • Hybrid working environment, • 401k Profit-Sharing Plan, • Client-specific benefits and perks, • Office located in heart of Coral Gables BENEFITS • Glue-IQ pays 100% of Health plan premium (health, dental, vision), • Hybrid working environment; 3 days (of choice) required in-office, • 401k Plan, • Client-specific benefits and perks, • Office is the heart of Coral Gables ABOUT GLUEIQ GlueIQ is the brainchild of our collective obsession with Creativity, Culture, and Tech. We understand that complex problems are best solved collaboratively, and it was time for a creative consultancy model that could foster those critical connections between people, process, and tools that drive meaningful growth for our clients *GlueIQ is strongly committed to hiring a diverse staff, and believes all experiences and perspectives bring value to our clients. GlueIQ does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, national origin, ethnic origin, or any other characteristic protected by state or federal law. The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Description NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk. Newtek's and its subsidiaries' business and financial solutions include: Banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions. Newtek Bank, N.A. is looking for a Business Service Specialist - Business Banking. The Business Banking BSS role is a critical business development role within the bank responsible for driving business deposit growth and ensuring the success of our business banking clientele. A Business Banking BSS must be a subject matter expert in our business banking products and services, the end-to-end digital business account opening and onboarding process, and business relationship management to ensure our business banking customers have a seamless digital banking experience. This role requires a strong understanding of financial operations, effective communication and problem-solving, exceptional attention to detail, and the ability to collaborate effectively with internal business lines and external strategic partners. As a Business Banking BSS, you will: • Be a Subject Matter Expert on our business banking deposit products and treasury management services including ACH, Wires, Lockbox, RDC, and Positive Pay., • Engage with business owners and decision makers to assess banking needs and promote the advantages of our business banking deposit products and services., • Execute and manage the end-to-end business deposit account opening and onboarding process., • Provide initial and ongoing support for business customers transitioning to Newtek Bank., • Train business customers and sub-users on our digital banking platform and features., • Review customer financial statements and perform risk assessments to determine eligibility for treasury management services., • Collaborate with the Digital Operations team to implement and maintain appropriate treasury management services and ensure seamless digital banking functionality., • Be proficient in digital account opening software including various Apiture and Fiserv products., • Develop and maintain strong relationships with clients and serve as business banking relationship manager for allocated portfolio of businesses., • Maintain strong understanding of other NewtekOne business line products and be able to effectively identify cross sell opportunities and refer business internally., • Manage pipeline of referrals from internal business lines and strategic alliance partners., • Assist with Newtek Advantage business development efforts and customer enrollment., • Maintain a strong understanding of bank policies, procedures, and regulatory compliance requirements., • Work closely with internal teams, including the Contact Center, Digital Operations, and Deposit Operations to resolve business banking related inquiries and issues., • Participate in required and ongoing business banking training and education to stay current with industry regulations and compliance standards. Knowledge, Skills and Abilities: • Ability to effectively engage with business owners and decision makers., • Strong attention to detail., • Exercise good judgement and problem-solving skills., • Ability to multi-task and prioritize to meet time-sensitive deadlines., • Proficient in using CRM tools and onboarding software., • Excellent verbal and written communication skills., • Ability to work collaboratively in a team-oriented environment., • Willingness to assist in cross-team projects and initiatives., • 2+ years in the banking industry focused on business banking, deposit and payments operations, customer service, or business development., • Business Development or business banking experience and general banking knowledge of deposit products and services including digital banking is preferred. Education and Certification Requirements: College degree from a two-year or four-year program with a concentration in business, marketing, finance, or accounting preferred. Salary Range: $55,000-$75,000 annually NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

Job DescriptionJob Description We’re seeking a dynamic Onboarding & Partner Enablement Manager to lead the successful implementation and adoption of our omnichannel Point-of-Sale (POS) solution. This role bridges customer onboarding, account management, and partner sales enablement to ensure our clients — including retail, beauty, service stores — maximize value from our platform. The ideal candidate is both customer-focused and sales-savvy, with a knack for building relationships, streamlining onboarding processes, and empowering users and partners to sell and support our omnichannel capabilities on a global scale. Key Responsibilities: Onboarding & Account Management * Lead new customer onboarding from closed sale to go-live, ensuring seamless implementation of POS and eCommerce integrations. * Serve as the primary point of contact for assigned accounts, driving adoption and satisfaction. * Build and maintain strong relationships with users and operational teams. * Monitor account health, identify growth opportunities, and proactively address potential churn risks. * Gather customer feedback and feature requests and relay them to the appropriate internal teams Partner Sales Enablement * Train and equip channel and integration partners to effectively sell and support our POS solution and omnichannel capabilities. * Develop partner playbooks, sales tools, and product resources tailored to omnichannel solution. * Collaborate with the sales team to co-sell and support partner-led opportunities. * Act as a product and industry expert for partner inquiries and pre-sales support. Cross-Functional Collaboration * Work closely with sales, product, support, and engineering teams to deliver client feedback and influence roadmap priorities. * Coordinate with marketing to develop partner and customer success stories. * Align with sales leadership to refine onboarding and enablement strategies for greater revenue impact. Qualifications * 3+ years in sales, account management, onboarding, or partner enablement roles. Preferably in SaaS, POS, eCommerce or Payments. * Strong understanding of omnichannel commerce solutions and the connection between in-store POS and online sales. * Exceptional communication, presentation, and training skills. * Experience working with small business clients in a sales enablement capacity. * Experience working with partners, resellers, or distributors in a sales enablement capacity. * Ability to manage multiple priorities in a fast-paced environment. * Strong strategy and presentation builder skills. * Proficiency with CRM and project management tools. Preferred Skills * Experience with Point of Sale hardware and software. * Experience with eCommerce platforms. * Background in SaaS implementation and customer lifecycle management. * Exceptional communication, presentation, and training skills. Additional Information Wix Point of Sale - a tool integrated directly with our most established product offerings, allowing our users to bridge the gap between their online presence and in person efforts. We pride ourselves on the growth of our employees, our true start-up atmosphere, and of course, our product. At this time we are seeking Miami-based candidates who can commute to our office in Miami. Our employees work in a hybrid model and are expected to be in the office at least 2 days per week In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. You can read more about our comprehensive benefits package here

Job Description Who We Are Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started. How You Will Make an Impact Frida is seeking a Performance Marketing Manager with a focus on Affiliate and Influencer to own and drive growth across these key performance channels. This hands-on role is responsible for developing and executing strategies to scale our Affiliate and Influencer programs, while also leading reporting and analysis across our broader digital marketing efforts. This is a high-impact role with direct ownership of growth levers, visibility among senior decision-makers, and the opportunity to shape how Frida scales performance marketing through affiliate and influencer channels. Responsibilities to include: • Drive the strategy, growth, and performance of the Affiliate and Influencer marketing programs, with a focus on customer acquisition and revenue growth, • Build and manage strong relationships with Affiliates, proactively sourcing new partners and nurturing existing relationships, • Develop weekly and monthly channel performance cadence, including production of reports and insights, to be presented to broader marketing and brand teams, • Work on Digital team where you’ll play a key role in growing Frida Baby, Frida Mom, and Frida Fertility revenue, • Identify potential affiliate partners, nurture relationships, and identify strategies to deliver additional growth, • Oversee campaign execution, budget allocation, and forecasting, ensuring alignment with business goals and communicating cross-functionally What You Will Need • 3-5 years of performance or growth marketing experience, • Bachelor's degree in business, Marketing or related field preferred, • Experience working with Amazon Ads, Google Ads and Meta Ads, • Excellent analytical, data interpretation, and communication skills, • Ability to navigate a dynamic and fast-paced environment, • Entrepreneurial spirit Who You Will Work With Frida is an organization that values collaboration and community. As the Performance Marketing Manager, Affiliate and Influencer, you will work closely with external and internal stakeholders including the eCommerce, Brand, and Marketing teams. Our Ways of Working Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays. Why You Will Love Working at Frida • Robust health benefits including:, • Comprehensive medical, vision, and dental plans, • Employer paid life insurance, • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, • FSA & HSA, • 401k matching up to 4% with immediate vesting., • Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater., • Flexible paid pregnancy and parental leave., • Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services., • Dog friendly office - feel free to bring your best buddy with you to work!, • Learning & development opportunities for professional and personal growth, • Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children., • Exclusive employee product discounts. EEO Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Privacy Policy By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: Agency and Third-Party Submissions Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Fraud Disclaimer Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners. If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to or . Your safety and privacy is our priority.

Job Description Who We Are Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started. How You Will Make an Impact At Frida, the Media team leads the charge in scaling our advertising business and driving digital innovation. As the Performance Marketing Manager, you will own media strategy, planning, and execution for one of our most important growth channels, Amazon Advertising. In this role, you will lead all media planning, execution, and performance analytics for Amazon marketing initiatives. You will collaborate with external agency partners to identify and execute new growth opportunities to drive sales and grow our presence on Amazon. This position reports to the Director of Media and plays a key role in unlocking new levels of performance in one of our fastest-growing channels. Responsibilities to include: • Lead Amazon Advertising media management from end-to-end, including budgeting, planning, initiative leading, management, and reporting, • Collaborate with external agencies to identify testing opportunities across keyword strategy, ad placements, and creative formats, • Create and maintain a quarterly business review template to track key performance metrics and provide forward-looking insights and strategic recommendations., • Partner with agencies to uncover growth opportunities, optimize media mix, and evolve strategy based on performance data, • Design and analyze incrementality and lift tests tied to key brand moments such as promotions, marketing campaigns, and product launches., • Oversee competitive intelligence tools and establish reporting processes to share insights across the organization., • Identify growth opportunities across Amazon’s suite of media products and communicate recommendations to internal stakeholders. What You Will Need • 3-5 years of experience managing Amazon Advertising products, including Sponsored Products, Sponsored Brands, Programmatic, and Display, • Proven ability to translate campaign objectives into channel-level strategies with clear deliverables and measurable outcomes, • Experience developing reporting frameworks that synthesize large data sets; familiarity with business intelligence tools is a plus, • Strong understanding of the media ecosystem, with the ability to plan strategically, identify opportunities, and execute performance-driven programs., • Analytical skills and proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, SUMIFs) and third-party tools such as Vendor Central and Amazon Marketing Cloud (AMC), • Demonstrated ability to influence cross-functional stakeholders and elevate marketing capabilities to drive outsized results, • Highly organized self-starter with the ability to manage multiple projects simultaneously, delivering high-quality work with strong attention to detail, • Experience in baby brands or CPG is a plus Who You Will Work With Frida is an organization that values collaboration and community. You will work closely with external and internal stakeholders including the eCommerce, Brand, and Marketing teams. Our Ways of Working Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays. Why You Will Love Working at Frida • Robust health benefits including:, • Comprehensive medical, vision, and dental plans, • Employer paid life insurance, • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, • FSA & HSA, • 401k matching up to 4% with immediate vesting., • Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater., • Flexible paid pregnancy and parental leave., • Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services., • Dog friendly office - feel free to bring your best buddy with you to work!, • Learning & development opportunities for professional and personal growth, • Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children., • Exclusive employee product discounts. EEO Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Privacy Policy By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: Agency and Third-Party Submissions Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Fraud Disclaimer Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners. If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to or . Your safety and privacy is our priority.

Community Growth: Work with the Social Media Manager to funnel social engagement into email lists, Lorea Pathmaker sign-ups, and subscriptions. This role works hand-in-hand with the Social Media Manager and marketing team, aligning. Events & Launches: Support Social Media Manager with digital campai

Job Description Customer Service Manager – eCommerce & Durable Goods About SWCORP: SWCORP, a recognized leader in luxury bath and home fixtures, specializes in high-quality products under esteemed brands such as ANZZI, Atlantis Whirlpools, and Meditub. Our products are crafted for comfort and style, available both online and through major retailers. With a commitment to exceptional design and performance, we empower customers to elevate their homes. Position Overview: We’re seeking an experienced and sales-driven Customer Service Manager to lead our support team in delivering outstanding service to eCommerce customers. This role is critical in managing high-volume customer interactions through Zendesk and other ticketing systems, helping to maintain our reputation for quality while driving customer engagement and sales growth. Key Responsibilities: • Customer Service Leadership: Oversee a team dedicated to providing professional, prompt responses for customers purchasing durable goods, including bathtubs and luxury fixtures., • Sales Growth Support: Implement strategies that foster customer satisfaction, upselling, and cross-selling, driving repeat business and sales growth., • Zendesk & Ticketing Management: Optimize Zendesk workflows, ensuring efficient ticket resolution and compliance with SLAs., • KPI and Metrics Tracking: Monitor key performance indicators (response times, resolution rates, satisfaction scores) to continually enhance service quality and support sales goals., • Issue Resolution: Address escalated concerns, particularly around product features, warranties, and other inquiries related to durable goods, reinforcing customer loyalty., • Team Development: Mentor and develop team members to create a collaborative, sales-oriented, and customer-focused environment., • Cross-Department Collaboration: Partner with Sales, Product Development, and Marketing to share insights and align strategies for shared success. CRM Development & Management: Lead the development and implementation of a centralized Customer Relationship Management (CRM) system to unify communication, ticketing, warranty tracking, and order follow-up. Ensure the CRM integrates seamlessly with existing tools (e.g., Zendesk, Shopify, Acumatica) to support scalable, data-driven service operations. Regularly audit the CRM for accuracy, reporting, segmentation, and customer lifecycle management. Qualifications: • Education: Bachelor’s degree in Business, Marketing, or related field preferred., • Experience:, • 5+ years in customer service, with a minimum of 2 years in a management role within eCommerce and durable goods., • Proven track record of using customer service as a channel for sales growth., • Expertise in Zendesk or similar platforms, with experience in workflow optimization and ticketing., • Background in durable goods customer support, with knowledge of complex product features and warranty resolution., • Skills:, • Exceptional communication skills and a customer-focused, sales-driven approach., • Analytical skills for performance tracking and metric improvement., • Competitive Compensation: Salary with quarterly bonuses based on performance and sales growth., • Comprehensive Health Benefits: Medical, dental, and vision coverage., • Paid Time Off: Generous PTO and company-recognized holidays.

The Brand Strategy Manager will drive brand strategy and execution, with responsibilities spanning social media, packaging, customer service, innovation, trade shows, and ecommerce. We are partnering with a fast-growing CPG company expanding its footprint in North America to recruit a Brand Strategy

Job Description About Us We are a fast-growing, family-owned food business with a strong focus on national distribution and ecommerce fulfillment. Our mission is to deliver quality products with exceptional service while building a supportive and team-driven culture. As we scale to meet growing demand, we are seeking a hands-on Warehouse & Facility Manager to oversee daily operations and lead a team of 20+ employees. This role is critical to ensuring our warehouse runs smoothly, efficiently, and safely. We do not operate our own trucks — all freight is handled through trusted common carrier partners — so strong coordination and logistics management skills are key. Key Responsibilities • Oversee all daily warehouse operations, including receiving, inventory, storage, and shipping., • Manage warehouse staff (forklift drivers, ecommerce team, and general warehouse employees) through scheduling, training, coaching, and performance management., • Ensure compliance with OSHA regulations, company policies, and safety standards., • Maintain accurate inventory levels, stock counts, and shipping/receiving documentation., • Partner with suppliers, carriers, and logistics providers (common carriers only) to ensure timely, cost-effective delivery nationwide., • Manage facility maintenance and coordinate with vendors/contractors for repairs and upkeep., • Conduct regular inspections to maintain a clean, organized, and safe environment., • Operate a forklift as needed to support day-to-day operations., • Lead process improvements to increase efficiency, reduce costs, and support the company’s growth., • Minimum 5 years of warehouse or facility management experience., • Bilingual: Fluent in English and Spanish., • Proven leadership skills with experience managing teams of 15+ employees., • Strong knowledge of warehouse operations, inventory control, logistics, and safety regulations., • Experience working with common carriers for distribution; WMS or TMS experience a plus., • Proficiency in Microsoft Office (Excel, Word, Outlook)., • High school diploma or equivalent required; bachelor’s degree in logistics, business, or related field preferred., • Forklift certification (or willingness to obtain)., • Strong organizational, problem-solving, and budgeting skills., • Non-airconditioned warehouse environment., • Requires standing, walking, and lifting for extended periods., • Must be able to lift and carry up to 70 lbs.

Job DescriptionSalary: 80000 Location: Aventura, FL (In-Office required: Monday Friday) About Balfour & Co. Balfour & Co. is one of the worlds leading Collegiate and High School commencement services companies, offering innovative, personalized products like class jewelry, yearbooks, regalia, school uniforms and photography. With brands such as Balfour, GradImages, ArtCarved, and more, weve been helping students celebrate lifes most meaningful moments since 1913. Balfour has around 4,000 employees and operates in 3 countries. POSITION SUMMARY: The Wholesale/Retail Manager is responsible for overseeing the commercial relationship with independent retailers, distributors, or wholesale customers. The objective of the position is to grow revenue across wholesale and retail outlets to include online retail opportunities. This role involves planning, collaboration, project management, communication, and negotiation skills. The role will partner with Marketing, Product, IT and Ecommerce teams to develop and execute strategies for growth. ESSENTIAL POSITION FUNCTIONS: • Establish and maintain strong relationships with customers. Identity and develop new relationships with potential customers., • Negotiate terms and conditions with clients to secure the best business outcome., • Develop and implement sales strategies to achieve revenue targets and market expansion., • Analyze market trends and sales data to identify opportunities for growth and improvement., • Maintain strong relationships with key clients to ensure satisfaction and retention., • Plan and execute promotional events and campaigns to enhance brand visibility and drive sales., • Partner with Chief Sales Officer to develop annual budget (i.e. revenue and profit) by retail channel., • Partner with VP Product to participate in the development of new products, programs, or services to increase market share for product lines., • Partner with IT/Ecommerce teams to ensure execution of on-boarding content and pricing onto retail customers site., • Ensure robust utilization of product content including product imagery, specifications, and descriptions., • Develop strong collaborative relationships with cross functional teams to develop required support materials for accounts, pricing and promotion strategies, online outreach, and product expansion., • Maintain accurate and current account contact and activity records., • 3-5 years of sales experience., • Bachelors degree is required., • Self-starter with a strong work ethic., • Strong time management and organizational skills., • Strong relationship builder., • Strong analytical skills., • Ability to handle multiple tasks simultaneously., • Robust presentation and interpersonal skills., • Excellent oral and written communication skills. Spanish fluency a plus, not required, • Strong computer skills including Microsoft Word, Outlook, CRM & Excel. Travel required less than 25%

Job DescriptionSalary: Founded in 2018, eCommerce Scaling Secrets is the largest community of intermediate-advanced eCommerce entrepreneurs and brand owners. We help eCommerce entrepreneurs grow revenues/profits and find unique scalable advantages in a competitive market. Role: This individuals primary role and responsibility is to provide expert assistance to clients, guide clients through the program, and help them scale their business. We will rely on you to identify pain points with clients before they become issues and turn into unhappy clients. You will manage the entire lifecycle of the client and be their main point of contact, assisting them in any way they need to reach their goals. PRIMARY RESPONSIBILITIES: The Account Manager's responsibilities include but are not limited to: • Manage 40-60 clients for their entire lifecycle in the program, • Offer support to clients via Zoom calls and messaging support, • Consistently touch base with clients throughout their journey in the program, • Track all client communication timely and accurately in HubSpot, • Assist in the evolution of the client lifecycle to develop a streamlined and structured program REQUIREMENTS: • 1+ years of relevant customer service, support, and administrative experience, • A client-first mentality that demonstrates exceptional customer service delivery, • Strong desire and enjoyment in building and maintaining high-touch relationships with clients, • Able to maintain a positive attitude through all types of situations, • Strong ability to adapt and make ongoing adjustments through a coachable attitude, • Willingness to be flexible with necessary duties in a rapidly expanding company, • Strong organizational skills, • Excellent verbal and written communication skills, • Candidate must be able to multitask and keep up with various tasks at a given time, • Able to effectively manage time and prioritize tasks, • Works well in a team environment with a positive attitude and a strong willingness and desire to help others, • Proactive approach to client and team communication TOOLS WE USE: • Efficient with Facebook & Facebook Business Manager, • Hubspot - all aspects, • Zoom, • Kajabi, • Google Suite, • Discord APPLY TO THIS POSITION HERE:

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The Amazon Marketplace Brand Manager supports the companys mission by managing the e-commerce process specific to Amazon marketplace, including but not limited to forecasting, inventory management, analyzing data and pricing, user experience and monitoring sales.

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