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Summary /Objective The Manager, E-Commerce supports the day-to-day operations, site execution, and revenue performance of TYR.com. This role works closely with the E-Commerce Director to ensure merchandising accuracy, promotional alignment, and a smooth, optimized customer experience across all digital touchpoints. The Manager is an organized, metric-driven operator who connects product, marketing, and analytics into reliable, repeatable execution. CORE FRAMEWORK • Merchandising is the Engine: Accuracy, availability, and presentation directly impact conversion and margin., • Marketing is the Fuel: Campaign performance, traffic quality, and engagement metrics drive demand., • People are the Power: Speed, clarity, and cross-functional alignment determine execution quality. Position Responsibilities and Accountabilities: Merchandising as the Engine • Support onsite merchandising strategy through accurate product setup, categorization, and storytelling tied to CR, AOV, and attach-rate goals., • Coordinate with Merchandising, Planning, and Marketing to ensure the site reflects the seasonal assortment, pricing, and promotional calendar with zero-miss accuracy., • Maintain taxonomy, product hierarchy, and category pages to ensure intuitive UX and reduce bounce and exit rates., • Monitor daily/weekly SKU-level performance (sell-through, availability %, low-stock %, aging SKUs) to surface opportunities., • Manage the digital product calendar and ensure launch readiness, tracking on-time delivery rates and post-launch performance., • Work with CRM and Paid teams to support campaigns with optimized landing pages and merchandising alignment, tracking CTR, CVR, and ROAS impact., • Execute promotional updates, GWP, and site-wide events with precision, ensuring timing aligns with traffic and revenue expectations., • Review attribution data and translate learning into onsite changes aimed at improving conversion, engagement, and return visit rate., • Oversee and develop an E-Commerce Coordinator / Site Merchandising support function, setting measurable goals and deliverable timelines., • Enable cross-functional clarity by managing handoffs between Merchandising, Marketing, Creative, and Operations with defined SLAs., • Serve as the first escalation point for site-related issues (pricing, images, inventory mismatches) and track time-to-resolution metrics., • Track and report daily/weekly performance (traffic, CR, AOV, revenue per visitor) and identify drivers behind variances., • Collaborate with Planning and Finance on inventory visibility, monitoring OOS %, low-stock %, and markdown velocity., • Monitor CPA, ROAS, and promotional efficiency; escalate profitability risks or opportunities based on trend analysis., • Manage operational updates in Shopify Plus (collections, navigation, PDP/PLP updates) with QA checks tied to error-rate reduction., • Maintain accuracy of analytics tracking in GA4, Northbeam, and Klaviyo; flag and track tagging issues until resolution., • Support A/B testing and personalization initiatives; report results tied to CR lift, bounce-rate reduction, and engagement metrics., • Stay informed on emerging tools and CRO practices that support site speed, UX, and funnel performance. Qualifications and Competencies: • Hands-on Shopify Plus experience (products, collections, navigation)., • Understanding of core performance metrics and levers impacting CR, AOV, and retention., • Strong analytical skills; comfortable with GA4, Northbeam, and basic BI dashboards., • Excellent cross-functional communication and project management, with a focus on timelines and accuracy., • Experience managing a coordinator-level role preferred. Education and Experience– • 4–7 years of e-commerce or digital merchandising experience with strong KPI ownership.

Job Description Key Responsibilities: Order Management & Coordination * Oversee daily eCommerce and retail order processing * Monitor order queues, flag issues, and ensure on-time fulfillment * Enter data, update order information, and maintain accurate shipment records Customer Communication * Serve as the primary point of contact for client questions, order issues, and special requests * Communicate shipping delays, inventory discrepancies, and resolution plans in a professional and timely manner * Build strong relationships through clear, consistent communication Warehouse Operations Support * Collaborate with floor team leads regarding order priorities, special packing requirements, and project deadlines * Assist in coordinating inbound deliveries, inventory counts, and quality checks * Prepare documentation, labels, and reports as needed General Administrative Support * Maintain organized digital and physical records * Assist with reporting for leadership and clients * Help support smooth day-to-day office operations Qualifications: * 1–3 years experience in logistics, eCommerce fulfillment, supply chain, or related administrative roles (preferred) * Strong computer skills (Excel/Google Sheets, WMS experience is a plus) * Excellent written and verbal communication abilities * Strong problem-solving skills and attention to detail * Ability to multitask and thrive in a fast-paced environment * Positive attitude and a willingness to jump in wherever needed What We Offer: * Competitive pay * Health benefits (if applicable) * Paid time off and holidays * Career growth opportunities in a scaling fulfillment organization * A collaborative, supportive team environment

Job Description OVERVIEW Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance. We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside. SUMMARY Sun & Ski Sports is looking for an experienced and driven E-Commerce Hub Associate. We're seeking someone with the passion and energy to contribute to a fast-paced, high-performing environment focused on delivering exceptional online customer experiences. If you thrive on accuracy, teamwork, and exceeding goals — this is your opportunity to make an impact and grow with a winning team. JOB RESPONSIBILITIES • Accurately and promptly process all incoming merchandise from vendors — from dock to shipping., • Inspect shipments to ensure all items match orders and are undamaged, complete, and correct., • Identify, label, and palletize merchandise for proper relocation within the Distribution Center., • Use handheld devices to record receiving, packing, and shipping data., • Enter PO and FB numbers into AS400, manage ASN/Non-ASN check-ins, and alert management of discrepancies., • Order Fulfillment & Returns:, • Pick eCommerce orders using a paper-based system., • Process customer returns and credit transactions in a timely and accurate manner., • Use RF scanners for "put away" of returned merchandise, • Maintain strong communication with the DC management and E-Commerce support to resolve issues quickly., • Collaborate with the Buying Team and Vendors to troubleshoot shipment concerns., • Research and resolve inventory discrepancies, including concealed carton issues., • Act as liaison between DC Operations, Store Operations, and Accounts Payable., • Assist with daily unloading and receipt processing to enhance DC productivity and store readiness., • Manage daily operations of the receiving area, including shipping and processing tasks., • Proactively cross-train in multiple warehouse stations to provide flexible support where needed., • Continuously identify opportunities to streamline workflows and improve efficiency., • Present solutions to address operational challenges., • Maintain a safe and organized work environment., • Help minimize inventory loss, including internal, external, and paperwork-related shrink., • Proven experience in a fast-paced Distribution Center or receiving environment, managing multiple departments and direct reports simultaneously., • Hands-on experience working with corporate merchandising, buying teams, retail store operations, and third-party providers., • High-level understanding of WMS (Warehouse Management Systems), EDI (Electronic Data Interchange), and enterprise systems., • Skilled in process development, system usage, and troubleshooting., • Proficient in Excel, Word, Microsoft Outlook, as well as freight/parcel software and handheld data collection equipment., • Exceptional interpersonal and communication skills to maintain strong working relationships with vendors, buyers, store teams, and senior leadership., • Highly organized with a proven ability to lead teams toward efficient, effective, and results-driven operations., • Oversee and participate in the timely and accurate receipt of incoming and outgoing shipments., • Ensures all freight is properly documented, noting shortages, overages, and damages for quick resolution. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities. Company Benefits Employee Purchase Discount