Fraud/Trust & Safety Agent
18 hours ago
Phoenix
Hybrid (must live within 50 miles of Phoenix, AZ - Tempe office meetings required) We are supporting a high-growth online e-commerce that blends , , and . Sellers host interactive live shows where they auction items, answer questions, and build passionate communities. This entertainment-driven model has made this one of the most engaging commerce platforms in the U.S. As the platform continues rapid expansion into categories like collectibles, sneakers, fashion, electronics, and niche hobbies, As a , you will help maintain the safety, integrity, and fairness of the marketplace. Your work will involve reviewing userreported content, moderating sensitive materials, investigating suspicious buyer/seller behavior, and enforcing community standards. This team monitors a variety of violations including: • Harassment, hate speech, or violent language, • Nudity or sexually explicit content, • Fraud, chargebacks, disputes, and account takeovers, • Review incoming reports from buyers/sellers regarding policy violations, • Monitor content for nudity, hate speech, violence, harassment, or prohibited behavior, • Investigate suspicious transactions, account activity, and payment-related flags, • Identify patterns in fraud and marketplace abuse, • Communicate case outcomes clearly and respectfully, • Collaborate with cross-functional teams: Fraud, CX, Legal, Policy, • Manage case backlog while maintaining accuracy and meeting SLAs, • Recent grads, within the last 9 months, • Excited about the Whatnot app and livestream shopping, • Eager to start a career in Trust & Safety, Fraud, or investigations, • Passionate about protecting communities and enforcing platform integrity, • Curious, proactive, coachable, and ready to grow with a rapidly scaling tech company, • Strong written & verbal communication, • Excellent attention to detail, • Ability to review sensitive content, • Problem-solving mindset; proactive and collaborative, • Quiet, distractionfree home environment, • Internet: 50 Mbps download / 10 Mbps upload minimum, • Company provided laptop (Mac or Windows), • Automated Video Assessment, • Questions regarding knowledge of the App (example: "What can I buy with $100 on the app?"), • Typing Speed & Accuracy Test, • Experience with Zendesk, Kustomer, or Intercom, • Experience in content moderation, fraud, CX, retail leadership, or call centers, • Experience with marketplace platforms or social media, • Medical, Dental, Vision (base plans $0 premium for employee + family), • HSA contributions: $100/month individual, $200/month family, • Family planning benefit: $20,000 lifetime • Generous Holiday and Time off Policy, • Health Insurance options including Medical, Dental, Vision, • Work From Home Support, • Home office setup allowance, • Monthly allowance for cell phone and internet, • Care benefits, • Monthly allowance for wellness, • Annual allowance towards Childcare, • Lifetime benefit for family planning, such as adoption or fertility expenses, • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally, • Monthly allowance to dogfood the app We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.