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Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. What you'll do: • The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates, • Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed, • Use software to keep records, edit, and manage the inventory flow, • The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs, • Report to upper management on stock levels, issues, employee performance, etc., • Constantly work to improve processes, • Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity, • The Operations Supervisor will ensure that facility equipment is properly maintained and safe, • Communicate with the warehouse manager to make critical decisions, • Train new warehouse associates, • Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct What you'll need: • Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred, • Minimum 2 years of experience in a supervisory role, • Working knowledge of inventory management software, • Excellent organization, planning skills, and strong attention to detail, • The Operations Supervisor will have outstanding communication and interpersonal abilities, • Proven track record of taking ownership, driving results, and managing change, • Ability to dive deep into data and provide thought-provoking, workable business solutions, • Available to work on weekends, holidays, and overtime as needed, • Ability to work in a fast-paced environment, • Must be able to stand for most of the day, • Ability to lift up to 50lbs. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What you'll do: • The Assistant General Manager establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current, • Ensures the physical condition of the warehouse and equipment is properly maintained, • Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons, • Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales, • Our AGM's will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping, • Effectively manages the budget and P&L of the operation, • Ensures operational excellence in all warehouse areas, related equipment, and systems, • Partners with others to maintain the proper layout of warehouse and product placement, • Assistant General Managers are responsible for Monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity, • Ensures accurate timekeeping for direct reports and reporting teams, • ShipMonk's AGM's will lead cultural change within facilities whenever necessary, • Ensures compliance as applicable, • A top priority for our AGM's is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture, • Addresses complaints and resolves problems, • Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct What you'll need: • Ideally, our AGM will have a Bachelor's degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations, • AGM's are required to have a minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training, • Experience with warehouse management systems, • ShipMonk prefers that all AGM's have experience with labor management systems and productivity initiatives, • AGM's will set themselves apart by having Lean Six Sigma certification, • All Operations Leadership must be proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation, • Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers, • It is strongly preferred that our AGM's have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, • AGM's should have experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reportsWe are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.Perks Of Being a ShipMonker:• Full health benefits coverage (medical, dental, vision)• Unlimited Paid Vacation Time• 401(k) retirement plan• Referral Bonus Program ShipMonk is an equal opportunity employer. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About The Role: Be a customer hero! Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew. What will you be doing? Driving customer success and happiness! Merchant Advocacy & Proactive Problem-Solving: • Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution., • Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations., • Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally., • Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey. Strategic Support & Value Creation: • Educate merchants on ShipMonk's diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency., • Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm., • Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs., • Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement., • Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships. Team Leadership & Expertise Development: • Become a sought-after Subject Matter Expert (SME) within the Customer Service team., • Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment., • Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape. What are we looking for? • Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust., • Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key., • Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency., • Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language., • Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities., • Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow., • Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions., • Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time. Requirements • 3-5 years of proven experience in a dynamic Customer Service or Account Management role., • 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred., • Bachelor's Degree or equivalent relevant work experience., • Stellar verbal communication, active listening, and de-escalation skills., • Strong written communication skills for crafting professional and effective emails and chat interactions., • Proficiency in basic computer applications and a willingness to master new software., • Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus., • A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants. Work at ShipMonk: Perks That Pack a Punch! • PTO: Take control of your work-life balance with paid time off., • Paid Holidays: Enjoy 9 paid holidays throughout the year in the US., • 401k Matching: We invest in your future with a generous 401k match., • Merit Reviews: Get rewarded for your hard work and dedication., • Company Events: Work hard, and play hard with regular team-building events., • Referral Program: Get rewarded for helping us find amazing talent., • Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About the Role: Own the Metrics. Build the Team. We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge. What You'll Be Rocking Every Day Lead Performance with Precision • Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more., • Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement., • Run daily stand-ups, monthly reviews, and quarterly performance planning. Grow and Coach a Rockstar Team • Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment., • Deliver clear goals, timely feedback, and structured development paths., • Spot burnout, boost morale, and keep your team firing on all cylinders. Champion the Merchant Experience • Serve as the escalation point for complex or high-touch client issues., • Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey., • Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency. Build Systems that Scale • Contribute to process improvements, documentation, and training initiatives., • Help shape the playbooks and scorecards that define how we deliver excellence., • Be a voice in cross-functional forums — what happens in support impacts the whole business. What Makes You a Great Fit ✔ You're Data-Obsessed You don't just look at metrics — you use them to manage. You know how to translate numbers into actions that improve both the client and team experience. ✔ You Know What Great Support Looks Like You've worked within or managed teams that are fast, friendly, and reliable. You understand the difference between hitting a number and delivering real value. ✔ You're a Builder and a Coach You develop people, build systems, and improve processes. You balance empathy with accountability and love helping others level up. ✔ You Lean In and Take Ownership You don't point fingers — when something goes wrong, you roll up your sleeves and fix it. You lead with accountability, stay solutions-focused, and make sure nothing slips through the cracks. ✔ You Stay Cool Under Pressure When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't shy away from tough conversations or tight timelines. What You Bring to the Table • 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services, • Track record of owning and improving CSAT, case resolution, and other CX metrics, • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar, • Experience coaching and scaling individual contributors, • Strong written and verbal communication skills, • Bonus points for experience with 3PLs or high-growth startups Perks That Pack a Punch 💰 Competitive Salary + Bonus 🏖 Paid Time Off + Paid Holidays 🩺 Health, Dental, Vision + 401k with Match 🌱 Company Events, Wellness Programs & More 📍 HQ in Fort Lauderdale + Global Fulfillment Network 🌍 Inclusive, Growth-Oriented Culture Ready to lead the support team of the future? Apply now and help our merchants stress less, grow more — and experience CX like never before. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Who we are: • We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth., • We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations, • We are proactively enabling merchants to succeed using your platform, services, or solutions., • We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth What you'll do: • Deep dive into each assigned top tier account, learning the business of each merchant, • Align with the merchant's goals to better guide and service them, • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication, • Update and assist with internal projects for merchants, to increase merchant satisfaction, • Encourage revenue growth by inspiring merchants to utilize additional services, • Become the reliable point of contact for each merchant, • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants, • Become the internal go-to for questions regarding top tier merchants, • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth What you'll need: • Minimum three years of experience in a relatable Account Management/Client Success role, • Minimum one-year experience in a management position (preferred), • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines, • Strong communication skills required (verbal and written), • Must be willing to travel to different facilities and client locations, • Upbeat and enthusiastic personality, with a go-getter attitude, • Must be a problem solver with forward-thinking, • Proficiency with Microsoft Office, • Experience with Warehouse Management Systems is a plus, • Experience with Salesforce is a plus We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term. Perks Of Being a ShipMonker • Full health benefits coverage (medical, dental, vision), • Unlimited Paid Vacation Time, • 401(k) retirement plan We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants. The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster. What you'll do: • Work Order & Operational Triage, • Review open work orders and identify items requiring immediate feedback., • Determine when escalation or clarification is needed from Warehouse or Happiness Engineers., • Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently., • Maintain strong cross-department communication to prevent bottlenecks., • Warehouse & Fulfillment Expertise, • Develop and maintain full comprehension of all warehouse departments and fulfillment processes., • Conduct periodic check-ins with department leads to stay aligned on priorities., • Assist warehouse teams with priority Special Project tasks when needed., • During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting)., • Embrace an "all hands on deck" mindset during high-volume periods., • Client Communication & Scope Definition, • Communicate with clients to define project scope, gather requirements, and clarify expectations., • Ensure a complete understanding of deliverables before execution begins., • Project Coordination & Execution, • Align Operations with project objectives and ensure clear execution instructions., • Create orders and manage receivings to support project execution., • Monitor account balances, inventory levels, and operational readiness., • Monitoring & Timelines, • Track progress against deadlines and milestones., • Adjust strategy proactively to protect timelines., • Client Experience & Resolution, • Provide consistent updates to clients throughout the project lifecycle., • Proactively identify and resolve issues impacting success., • Escalate unresolved or complex issues appropriately to avoid delays., • Team Coordination & Continuity, • Maintain communication with Sr. CXL and Liaison team members., • Ensure proper documentation of Special Projects., • Support PTO/OOO coverage planning to maintain continuity. What you'll need: • Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations., • Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers., • Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality., • Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals., • Hands-On, "All-In" Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most., • Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues., • Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction., • Able to lift 50 pounds, • Communication skills, • Proficient verbal and written English skills., • Advanced problem solving, • Multitasking, • Time management, • Proficiency with computer programs (like Google Sheets, Docs, etc.) Perks That Pack a Punch 💰 Competitive Salary + Bonus 🏖️ Paid Time Off + Paid Holidays 🩺 Health, Dental, Vision + 401k with Match 🌱 Company Events, Wellness Programs & More 📍 HQ in Fort Lauderdale + Global Fulfillment Network 🌍 Inclusive, Growth-Oriented Culture Ready to lead the support team of the future? Apply now and help our merchants stress less, grow more — and experience CX like never befo ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Senior Manager, Launch & Solutions We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers. What you'll do: • Merchant Launch & Solutions:, • Support the analysis of merchant attributes and SKU profiles to determine effective solution(s), • Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed., • Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed., • Define, track, and analyze metrics related to the launch of new merchants., • Develop and support the implementation of new service offerings., • Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization., • Analysis:, • Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes., • Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making., • On-Site Support & Leadership Development:, • Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges., • Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement. What you'll need: • Bachelor's degree in supply chain management, logistics, business administration, or a related field, • Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment., • Strong leadership and team management skills with a proven track record of driving results., • Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc., • Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems., • Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies., • Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization., • Lean program leadership and/or certification(s) preferred., • Preferred experience in Wholesale/B2B fulfillment

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Louisville, KY Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Louisville Fulfillment Center. At ShipMonk, we're the engine behind today's fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you're ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you! Starting pay: $16/hour Weekly pay every Friday Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it Location: Louisville, KY Morning shift hours: DA (Sunday - Wednesday 6:30 AM - 5:00 PM) DE (Wednesday - Saturday 6:30 AM - 5:00 PM) DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM) What You'll Do: • Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer, • Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly, • Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects, • Stay active and engaged in a fast paced, high energy warehouse environment, • Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work, • Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate, • Jump in to support other departments whenever needed What You'll Bring: • A strong work ethic, positive attitude, and willingness to jump in wherever needed, • Ability to stand/walk for most of your shift and lift up to 50 lbs, • Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!), • Basic English reading/writing skills, • Must be 18 years or older, • Previous warehouse experience is a plus, but no experience required, we'll train you! Why You'll Love It Here: • Competitive starting pay + weekly pay, • Hands-on training with opportunities to learn new skills and grow your career, • A chance to be part of a team that's driving the future of e-commerce, • Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone, • Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility, • A clean, organized, and collaborative workplace ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Design, develop, and maintain Salesforce Commerce Cloud (SFCC) solutions for enterprise eCommerce platforms.Build and customize SFCC storefront functionality using best practices for scalable and maintainable solutions.Develop integrations and APIs connecting SFCC with external systems such as OMS,

Receiving & Inventory Associate.At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.We're committed to pushing boundaries and leaving our mark as we reinven

Job Description About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry. Location: Louisville, KY Pay: 25-30/hr Summary: The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime. Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more. Job Responsibilities: • Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system., • Schedule and perform regular predictive/preventive maintenance inspections on equipment., • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules., • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers., • Act as a liaison between the customer and other departments/functions of the company. Competencies (Skills, Knowledge and Abilities): • Requires understanding of computer program functionality and software troubleshooting skills., • Strong interpersonal/customer relation skills., • Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication., • Ability to effectively resolve conflict internally and externally., • Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment., • Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives., • Strong analytical, problem-solving, quantitative, and time management skills., • Ability to communicate effectively both orally and in writing., • Ability to understand, remember and follow verbal and written instructions., • Ability to work as an integral part of a team., • Ability to read and understand written procedures and diagrams for assembly and test., • Ability to develop and implement solutions to assembly problem., • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience., • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%. Physical Requirements: • Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc., • Requires lifting to waist seventy (70) pounds., • Requires walking and standing; using hands to feel objects; reaching; and requires balance., • Requires bending, stooping, kneeling, crouching and/or crawling for periods of time., • Ability to work in a loud environment., • Ability to work in small, cramped areas., • Ability to work in elevated environment up to twenty (20) feet. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Operations Administrative AssistantPosition Summary We are seeking a detail-oriented and proactive Operations Administrative Assistant to support daily human resources operations in a dynamic warehouse environment. This role is essential in ensuring a smooth onboarding experience, maintaining accurate employee records, and assisting in compliance and engagement initiatives. Key ResponsibilitiesPre-Onboarding Support & Orientation * Prepare materials and supplies for hourly new hire orientation sessions. * Conduct warehouse tours for candidates during the interview process to provide insight into operations.* * Print and distribute new hire badges and OP (OpenPath) cards. Employee Performance Management * Upload attendance and behavioral feedback forms to individual employee profiles. * Use UKG (or other HRIS) for reporting, attendance tracking, and roster management. * Assign attendance points for No Call/No Show (NCNS), Voluntary Time Off (VTO), and missed punches in line with attendance policy. * Perform regular roster scrubs to ensure accuracy of scheduling and employee data. Engagement & Communication * Assist in planning and executing employee engagement activities, including logistics, setup, and communications. * Send JA (Job Abandonment) notifications following established HR protocols.* * Sort, send, and direct incoming mail to the appropriate departments or personnel. Compensation * $18.50 per hour ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.