General Manager
4 days ago
West Columbia
WesCo Brew & Bowl is a high-energy, 44,000-square-foot entertainment destination where great food, craft drinks, and nonstop fun come together under one roof. Located in West Columbia’s Cayce Crossing, this dynamic venue features a full-service restaurant, two lively bars, and an incredible mix of attractions—including augmented reality bowling, interactive darts, a VR arena, arcade, billiards lounge, and an outdoor patio with fire pits and lawn games. With space for everything from casual nights out to large-scale events and game-day watch parties across 50+ TVs, WesCo delivers an experience that’s as exciting for guests as it is for team members. If you’re looking to be part of a fast-paced, guest-focused environment where no two days are the same, this is the place to bring your energy and grow. Job Description: The General Manager is the heartbeat of the entire operation, keeping the energy high and the team moving forward. You’ll lead the charge on everything from day-to-day operations to long-term growth, while building and inspiring a high-performing team of nearly 50 people. If you thrive in a fast-paced environment, love motivating others to bring their best, and want to make a big impact while having a blast, this is the role for you. This position is responsible for, but not limited to, the following: • Improving the sales, profitability, and performance of the business year over year, • Compliance with all operating and quality standards., • Ensures guest relations and recovery program., • Compliance with all operating and cost control tools., • Creates/approves all weekly sales projections and team member schedules., • Maintaining the team member development cycle: Hiring of quality staff, ensuring effective training, testing, and certification of team members with timely and thorough team member performance appraisals., • Ensuring a harassment-free work environment; providing a safe and confidential reporting process., • Overseeing an effective and legal progressive discipline program., • Ensuring that team member benefits are properly administered., • Spearheading annual budgeting of capital expenditures and business planning process., • Maintaining the physical and equipment in a like-new condition., • Maintaining effective communication with the Director of Sales and Marketing (DOSM) to ensure successful events/promotions., • Operating of the facility and addressing safety/security concerns as necessary., • Serve Safe Food Program compliance., • Posting of Material Safety Data Sheets (MSDS)., • Oversees daily operations of the venue, • Development of management staff through delegation, training, and follow-up., • Facilitates management meetings and ensures transitional meetings are completed and ensures labor goals for each shift., • Proactively manages all activities that affect the revenue, COGS, and guest experience, • Ensures the Daily Nonnegotiable tasks are being completed consistently and correctly., • Manages all line items above EBITDAR on the P&L and ensures compliance with all cost control systems., • Oversees team member recruitment, hiring, development, training, accountability, and progressive discipline and discharge., • Ensures problem resolution and implementation of corrective actions., • Leads guest recovery program., • Assists on the floor when and where necessary to ensure a positive Guest experience., • Interacts with Guests and ensures Guest exceptional service standards are met., • Minimum of 3 years proven experience in Restaurant/Entertainment Management as a General Manager or Director-Level, • Bowling management experience preferred, • Experience in a high-volume setting, • Results driven individual with a demonstrated record of prior success, • Excellent interpersonal skills with guests and team members, • Strong leadership qualities, • Excellent communication skills, • Must be available to work all shifts including nights, weekends, and holidays, • Must be able and willing to stand or walk for up to 10-hour shifts, • Must be able to speak, read and comprehend English, • Lift/carry up to 50 lbs., • Reliable transportation Health benefits (Medical) Paid Vacation Complimentary shift meals Free bowling and games! Reporting Relationship: **Background Check Required Job Type: Full-time Benefits: • Employee discount, • Health insurance, • Paid time off Pay: $80,000.00 - $90,000.00 per year