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Customer Service Representative – Tax Services (Contract Role) Rochester, NY – 100% On-Site $20–$23/hr (DOE) Monday–Friday, 8:00 AM – 5:00 PM We’re seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary/contract role with a respected national employer headquartered in Rochester, NY. Key Responsibilities • Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately., • Follow up on outstanding items to ensure timely resolution in accordance with service level expectations., • Develop and maintain knowledge of company products, policies, and procedures., • Manage daily, time-sensitive tasks with strong organizational focus., • Support both internal and external clients with tasks such as: – Processing payments and filings – Assisting with tax agency registrations – Researching and resolving tax notices – Data entry, spreadsheet management, and data verification • Utilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, and Microsoft Office. (Familiarity is helpful but not required.), • Demonstrate professionalism, accountability, and teamwork in all interactions. Qualifications • High School diploma or equivalent required., • Minimum 2 years of professional work experience., • Payroll or tax-related experience preferred., • Strong attention to detail and commitment to accuracy., • Excellent written and verbal communication skills., • Proven ability to multitask and meet deadlines in a high-volume setting., • Strong customer service and interpersonal skills., • Comfortable learning and navigating multiple software systems.