Dual Rate (Table Games Dealer/Floor Supervisor)
8 days ago
Albuquerque
Job Description JOB DESCRIPTION Position Title: Dual Rate Table Games Dealer-Full Time Department: Table Games Employment Classification: Non-Exempt Reports to (Supervisor Title): Table Games Supervisor Position Summary/General Description: The Dual-Rate Table Games Dealer is responsible for providing exceptional guest service while dealing table games according to established policies and procedures. In addition, this role involves stepping into a supervisory capacity as needed, ensuring smooth operations, enforcing gaming regulations, and maintaining a positive team environment. This position requires flexibility, professionalism, and expertise in both dealing and supervisory roles. Expectations: • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures., • Act as a role model within and outside the casino., • Maintain a positive and respectful attitude toward customers and co-workers., • Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Dealer Responsibilities: • Accurately deal table games such as Blackjack, Poker, Craps, or Roulette in accordance with company policies, gaming regulations, and internal controls., • Provide an engaging and friendly gaming experience for all players while maintaining professionalism., • Ensure proper handling and accounting of chips, cards, dice, and other gaming materials., • Monitor the integrity of the game and enforce rules to ensure fair play., • Recognize and report any irregularities or suspicious activity promptly., • Handle customer transactions for “buy-in” and “payoffs.”, • Verify fills, credit, and chip amounts issued., • Make proper change and color ups., • Recognize winning/losing bets and situations., • Communicate effectively., • Perform additional duties and responsibilities as necessary or assigned Supervisor Responsibilities (Dual-Rate): • Oversee assigned table games to ensure adherence to gaming regulations, house policies, and procedures., • Provide guidance and support to dealers, answering questions and addressing concerns., • Monitor and evaluate dealer performance, offering coaching and feedback as needed., • Resolve guest disputes or escalations promptly and professionally., • Complete administrative tasks such as shift reports, incident logs, and performance documentation., • Collaborate with management to ensure smooth transitions during shift changes., • Be proficient in all assigned tables., • Accurately track bank roll of assigned players at all assigned tables., • Provide excellent customer service and ensures same of all employees., • Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area., • Communicate information to incoming floor supervisor., • Maintain knowledge of compliance with all dealing procedures., • Maintain total understanding of Table Games manual for games supervised., • Assist with the dealer rotation., • Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play)., • Protect and/or issue all sensitive equipment, (cards, dice, shoes), • Train and help develop Dealer’s skills; counsel and work with dealers on procedural problems., • Assist Pit Manager in completing all duties., • Serve as a role model for subordinates., • Assist with tournaments and/or promotions., • Accurately tracks table drop., • Ensure all Table Games dealers comply with all dealing procedures., • Ensure that games move at an appropriate pace., • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests)., • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors)., • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays., • Perform additional duties and responsibilities as necessary or assigned Education & Experience: • High School Diploma or GED Certification preferred., • 6 months prior dealing experience required., • If a candidate does not have dealer experience, they must provide proof of a training certification and successfully pass an audition to demonstrate a full understand the games. Licensing & Certification: • None. Computer Equipment, Software, Machinery: • None. Essential Mental Demands: • Requires the ability to solve problems, plan, make decisions and interpret data 51-100% of the time., • Must be able to stand for extended periods in a fast-paced environment., • Must be comfortable working in a noisy, smoky, and brightly lit environment., • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board., • Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification., • Must pass a pre-employment alcohol/drug screening.