ICMS Case Manager
5 days ago
Lancaster
Job Description Mission Statement Hope the Mission (HTM) strives to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Summary Hope the Mission’s ICMS (Intensive Case Management Services) Case Managers are an essential part of our Pathway Home team. This role supports participants placed in Permanent Housing by providing individualized, trauma-informed care designed to promote long-term housing stability and personal well-being. The ICMS Case Manager works with participants who have experienced chronic homelessness, often alongside complex physical and behavioral health conditions. This role is grounded in harm reduction, recovery-oriented, and Housing First principles. Primary Duties and Responsibilities Under the supervision of the Program Manager, the ICMS Case Manager will: Caseload Management ● Maintain a caseload of 20 eligible participants from our Pathway Home site, providing high-quality, client-centered, and strength-based services. ● Prioritize clients based on acuity and level of service needs. Case Management ● Develop individualized Care Plans for each participant. ● Conduct weekly or bi-weekly in-person check-ins with clients based on need. ● Assist with securing documents (ID, Social Security card, income verification, etc.). ● Coordinate with DMH, DHS, HFH and other County and non profit providers for clinical and supportive services. Housing Retention Support ● Conduct home visits and phone check-ins to promote housing stability once housed. ● Provide landlord mediation and support. ● Monitor lease compliance and respond to housing crises. Service Navigation and Referrals ● Connect clients to mental health, medical, substance use, employment, benefit services and other services as needed. ● Assist with applications for mainstream benefits including SSI, Medi-Cal, and CalFresh. ● Facilitate warm hand-offs to clinical providers and ensure follow-up. ● Submit housing focused service referrals in Comprehensive Health Accompaniment Management Platform (CHAMP) in an effort to place participants in permanent housing placements suited to their needs. Documentation & Compliance ● Maintain accurate and timely documentation in Comprehensive Health Accompaniment Management Platform (CHAMP) per contractual requirements. ● Track client progress toward goals and update care plans monthly. ● Participate in case conferencing and multidisciplinary team (MDT) meetings. ● Obtain and maintain HMIS access for care coordination purposes with other Non CHAMP providers. Collaboration & Engagement ● Engage in regular communication with housing providers, landlords, and community partners to maintain good working relationships to benefit participants. Crisis Intervention ● Respond to behavioral, medical, or housing-related crises with appropriate interventions. ● Develop safety plans and initiate emergency referrals when necessary. Professional Development ● Attend all required training per HFH and Hope the Mission guidelines. ● Utilize supervision to discuss challenging cases and professional growth. Knowledge, Skills, and Abilities ● Understanding of ICMS Principles: Trauma-informed, low-barrier, housing-first approaches. ● Cultural Competency: Ability to engage individuals with diverse backgrounds and needs. ● Crisis Management: Skilled in de-escalation, safety planning, and urgent service coordination. ● Strong Documentation: Clear, concise case notes and adherence to confidentiality laws. ● Organizational Skills: Time management, task prioritization, and follow-through. ● Relationship Building: Trust-building with participants, landlords, and providers. ● Flexibility: Comfortable working in field-based, independent environments. ● Technology Use: Proficient in CHAMP, HMIS, Microsoft Office, and email communication. Other Requirements ● Experience: Bachelor’s degree in social work, psychology, or related field preferred; 2+ years working with individuals experiencing homelessness, mental illness, or co-occurring disorders in a Case Management capacity. ● Database Knowledge: Familiar with HMIS, CHAMP, or similar case management databases. ● Language: Bilingual (English/Spanish) preferred. ● Transportation: Valid California driver’s license and clean driving record to enable driving agency provided vehicles. Working Conditions and Physical Demands ● Ability to sit, stand, walk, drive, and perform field visits in various environmental conditions. ● Must be able to lift up to 25 pounds occasionally. ● Regular travel within Los Angeles County and surrounding areas. ● Occasional weekend or evening responsibilities for urgent client needs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work. Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicle in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer, copy, postage, and fax machines. Complete all required forms in personal writing. Employee may work in proximity to service animals and emotional support animals. ◊ EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. ◊ HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. Monday - Friday, 8:00am - 4:30pm