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Job Description Job Title: Dental Practice Manager Department/Location: Operations Reports to: Territory Manager FLSA Status: Exempt Company Overview ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients, as well as competitive pay and, where applicable, a benefits package that includes medical, dental, vision, 401(k), training, and career growth opportunities. Position Summary The Dental Practice Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role. Duties and Responsibilities The duties include, but are not limited to: • Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership, • Supervises all treatment support systems and patient flow sequencing., • Maintains collection controls and systems, • Monitors overall expenses in the office, • Oversees daily closeout functions as well as daily deposit with the corporate office, • Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary, • 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required, • Strong customer service orientation towards patients and staff, • Easily able to learn new technologies and systems required, • Ability to work in a fast-paced environment, • Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed, • Experience using Outlook, Word, Excel required, • Strong customer service orientation towards patients and staff., • Easily able to learn new technologies and systems as required., • Strong communication and interpersonal skills., • Ability to review critical issues, effectively solve problems and create action plans., • Ability to develop and implement new approaches to improve processes, procedures and the general work environment., • Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines., • Ability to use independent judgement and to manage and impart confidential information. Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR 8vmY8TSg6y

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